HOTEL MANAGEMENT

1. PROJECT ON :USE OF PMS TO MANAGE
ALL BACK OFFICE OPERATIONS
RADHIKA GUPTA
12- BBA - HM

2. HOSPITALITY INDUSTRY
In the hospitality industry a property management system also known as
a PMS is a comprehensive software application used to cover some
basic objectives such as coordinating the operational functions of front
office, sales and planning etc. Automate hotel functions like guest
bookings, online reservations, point of sale, telephone, accounts
receivable, sales and marketing, banquets, food and beverage costing,
materials management, HR and payroll, maintenance management,
quality management and other amenities. Hotel property management
systems may interface with central reservation systems and revenue or
yield management systems, front office, back office, point of sale, door-
locking, pay-TV, energy management, payment card authorization and
channel management systems.

3. LATEST TREND
These software products include latest trends as well as steady
reliability
• Speedy check-in
• Easy and comfortable bill splitting
• Secure and comfortable night audit
• Clearly structured assignment plan

4. BACK OFFICE OPERATIONS IN
HOTELS:
• A hotel back office is a room or space in a hotel that is set up
to deal with some of the higher-level financial work and other
issues facing this type of business. This section of the hotel
also usually houses the offices of higher-level management
personnel
• One of the most important functions of a hotel back office is a
setup to deal with long-term financial information. Software
companies commonly sell “hotel back office software” that
will help provide annual accounting reports or organize long-
term financial details

5. • A different way to understand a back office for a hotel is
through evaluating franchise hotels that are part of a
larger chain. In these hotels, much of what gets reported
to the corporate headquarters will be housed in the back
office. Where the front desk or front office is devoted to
customer service; a back office may have a totally
different style based on how the chain of hotels is run
from the top. Daily hotel business is stressful and
challenging. The very flexible and reliable PMS is
designed to perfectly cover all your needs - at any time!

6. TECHNOLOGY & STRUCTURE
• Windows multi-user-system
• Local or in data processing center
• Multi-client capability
• Easily customizable in all sectors
• Comfortable user management with various access levels and
messaging service
• Multilingual and multi currency converter
• Document management

7. BACK OFFICE - MANAGEMENT
• Comfortable invoicing
• Easy Night-Audit
• Multi-Client-Capability
• Exeptional flexibilityBuilt-in yield management
• Guest and address database
• Flexible multilingual correspondence allowing pdf-export and
mail correspondence
• Management of meeting rooms
• Management of board arrangements, packages and activities

8. • Administration of advance payment and claims,
accounting
• Scheduling and dunning
• All procedures in a single system: offers, cancellations,
options, allotments, bookings, etc. (flexible)
• Reporting

9. CONCLUSION
Property management systems may be used in real
estate, manufacturing, logistics, intellectual property,
government or hospitality accommodation management.
They are computerized systems that facilitate the
management of properties, personal property, equipment,
including maintenance, legalities and personnel all
through a single piece of software. They replaced old-
fashioned, paper-based methods that tended to be both
cumbersome and inefficient. They are often deployed as
client/server configurations. Today, most next generation
property management systems favour web and cloud
technology and offer their software to clients using a
software-as-a-service model.

10. QUESTIONNAIRE
Q1) Property management systems may be used in
which business?
a) Real estate
b) Manufacturing business
c) Hospitality accommodation management
d)All of the above

11. Q2) Another name for yield management systems is:
a) Revenue management systems
b) Property management systems
c) Channel management systems
d) Energy management system

12. Q3) The most important functions of a hotel back office
is:
a) setup to deal with long-term financial information
b) provide annual accounting reports
c) cash received from guests
d) maintain current information on nightly or weekly
financials, as well as credit card data for recent
guests

13. Q4) A different way to understand a back office for a
hotel is through :
a) evaluating franchise hotels that are part of a larger
chain.
b) corporate headquarters
c) front desk
d)all of the above

14. Q5) A global travel technology company serving the
world’s largest industry- travel and tourism is:
a) SKYWARE SYSTEMS
b) SABRE HOSPITALITY
c) ONETECH SOLUTION, LLC
d) SYSTEMS PRODUCTS INTERNATIONAL, INC