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Relationship Sales in the Call Centre
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3. The Potential Longer-Term Impact of Selling on an Inbound Customer Service Interaction Over-emphasizing sales can hurt relationships.
4. How Relationship Strategies Can Sell More Business as Usual Relationship Strategy Inbound Call Sale No Sale No Feedback Automated Relationship Sales Program Issue Resolved Initiate Dialogue Collect Feedback Close The Call
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10. Case Study Relationship Sales Strategies for Call Centers Increasing Sales, Retention and Satisfaction Presented at : Purdue University Call Centre Campus Las Vegas Conference