1. Ragan Thomson
780-803-7702 cel raganmthomson@gmail.com (780-456-5073 res)
Objective
 Toapplymyvaried abilitiesinan officesetting duringdaytime, weekdayhours
 Toenableindependentfinancialsecurityandthe advancementofmy professionalgoalsthroughtheacquisitionofa full
timesalariedpositionwithbenefits
SummaryofSkills
 CommunicationSkills
I understandtheimportance ofbeingthefirst point of contactfor a companyandwork to emulatethe company
goalsand persona,whetherit be a clientat the dooror on the phone;I warmlywelcomeclientsintothe company
environmentandhave developedexcellenceinthefollowingareas:
 written andverbal communications
 telephoneskillscoupledwithabilityto managemultiplephonelines;havefieldedover 150 callsa
day
 literacyin technologycommunications
 IndependencewithintheWorkEnvironment
 leadby exampleandset standards in to createsuccesswithinthecompany
 ask clarifyingquestions
 embracenewopportunitiestolearnand growwithinthe company
 InterpersonalRelationshipsandTeamwork
 possessan inherentandintuitive abilityto interactwith varied personalitiesandpeople
 inspireteamworkandcollaborationamongstcolleagues
 emulateabright, cheerful,positive andcreative attitudewhichhasproven to becontagiousin
officesworkedin
 ComputerSkills
 Intimateknowledgeandabilityof:
 MicrosoftOffice,specificallyMSWordandExcel(widevariety of various applications,
tables, graphs,charts, designandlayout)
 SocialMedia
 Possess an aptitudeto learnquicklyin this area
EmploymentHistory
BeaverLeebodyand Associates December2014-May26,2015
LegalAssistant
 fluent inAdobe andE-Copy
 fluent inall aspectsof PC Law
 Fluentwith E-disclosureandRemoteCourtScheduling
 draftingcorrespondenceforclients
 schedulingclientmeetings
 communicationswithclients
 writinginstructionsfor court
 confirming agenciesforout of town courtappearances.
 openingnewfilesin PC law
 orderingdisclosure
 organizingtrial binders
 processingwaiversfor guiltypleas inother jurisdictions
 creatingbillsandaccountingwithinPCLaw

2.  managingclientbase withinPCLaw
 draftingbills andpayments
 doingaccountspayable
 processingLegalAidaccounts
 draftingbail orders,QB and provincial
 formattingandbindingbooksof authorities,submissions
 pre-bookingtrials
 bringingmattersforward
 draftingstatements of claim
 compilingpleadingbindersforcivil practice
 Setting up questioningsforcivilpractice
 filingallCourt documents
 phoneetiquettewith courtsand clients
 filingallcorrespondence
 assistingin allfirm functions
 assistinglawyer in developinganelectronic andpaperlesspractice.
Beresh Aloneissi O’NeillLawFirm July2013-October2014 PartTime
Reception
 answertandem phonesystem fieldinganaverage of 65 callsinmy 5 hoursshift, daily
 receive,openingand distributeall mail
 receiveand processingallfaxes
 sendall courierpackagesout
 receivecash,cheques,creditanddebitpayments, andreceiptthem
 bookingflightsand accommodationsforthepartners andassociates
 initiatecompanyandteam buildingevents(birthdays, specialdays, lunches)
 organize databasesfor meetingsandspecialevents
 organize incomingattachmentsanddatestamp
 preparefiles for lawyers organizedto eachrequestandspecification
 preparingfilesto be closedandshipto storage
 createorganizationalsystems for orderand effectiveness
 createorganizationalsystems for largecasesto enableeffective timemanagement
 socialcommitteeandkitchencleaningcrewchair
Crown Prosecutor’sOffice,Edmonton February2007to August2012
Reception
 receiveand sort mail,daily
 answertandem phonelines,fieldingapproximately100callsperday
 assist crownsandstaff with bookings;prescreeningclientsforsomeassistants
 creatingnewfiles, photocopyingandmaintenanceofsuppliesand stationas well as the cleanlinessofthe
boardroomsandlunchrooms
 sendand receivevia courier;acquiresignageonurgentdocuments
Disclosure
 maintaina24 hourturn aroundfor initialrequests
 followup with lawyers andclientsto ensureproperproceduresarefollowed
 ensurerequests from crownprosecutorsaremetwith regency(reprintingafile or expeditingarequest); file
allsigneddocuments
 assist clientsat disclosurewindow
 in chargeofthe socialfundand birthdaylists
McDonalds RestaurantsCanada,Edmonton July1995to February2007
SecondAssistant Manager

3. Professional Responsibilitiesand Training
Staff Management
 hiring,training,and promotingthebest withinthe McDonaldsTrainingprogram
 schedulingemployeeandmanagementmonthlyworktimetables
 ensuringallstaff hadtools to learnandgrowabove andbeyond responsibilities
 administeringofformalemployeereviews
 draftingmonthlyandyearly budgets,followingthroughwiththem, includinglaborbudgetsaswellas food
costbudgets
Effective andEfficientOrganizationalApproaches
Staff:
 createmonthlymanagementteam planningandgoalsetting
 implementandmotivatethe actualizationof plans
Merchandise:
 orderall productsfor restaurantfrom foodto operational supplies,aswellas promotionalitems
BuildingandEquipmentMaintenance
 ensureroutinemaintenanceofallequipmentused
 assignspecific maintenancetasks,withfollow-up,to eachteam member
Monitoring,Assessment,and Evaluationof Results:
 gathermonthlyresults from all aspectsof the business,full inventories, as wellas budgetreviews
 review eachmonth;holdmeetingstodiscuss,review and goalset
Employeeof the Year
 Awarded by McDonalds,Cityof EdmontonArea, 2001
Education andTraining
1996 St. FrancisXavierHigh School,Edmonton AB Graduatewith FullDiploma
July 07 Edmonton AB
How to be an outstandingreceptionistthroughgov.ab, oneday
Oct05 VancouverBC
Effective ManagementPractices throughMcDonalds,1weekcourse
Mar05 Edmonton AB
Shift ManagementClassthroughMcDonalds,1weekcourse
References: availableuponrequest