SlideShare una empresa de Scribd logo
1 de 13
Descargar para leer sin conexión
Meet XO
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2
CHALLENGES
Lean IT Staff
Tight IT Budget
Limited Expertise
Network Complexity
MARKET TRENDS
Virtualization
Cloud Computing
Mobility
Big Data
Unified Comms
RISKS & EXPOSURE
Compliance | Security | Business Continuity
Source: Gartner, Agenda for IT Strategies for Midsize
Businesses, June 25, 2012
BUSINESS GOALS
Higher Revenues
Better Profits
Customer Satisfaction
Operational Efficiency
Increased Productivity
Helping Solve Today’s Business Challenges
Solutions that Meet Key IP Communications, Network and IT Services Needs
Our Solutions
Intelligent WAN | Unified Communications | Managed Networks
On Demand IT Infrastructure | Business Continuity
CIO
CMOCFO
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3
Why We’re Different
The Solutions You Want.
We provide the key IP communications, managed
network and IT infrastructure solutions your business
needs to accelerate performance, control costs and
simplify operations.
Delivering Value through a Superior Customer Experience
The Performance You Expect.
We’ve built one of the most advanced networks with the
performance, reliability and scalability your business
requires – that is in the places you need us to be.
The Support You Need.
With XO you’re not just buying cutting edge
technology; you’re getting the people behind it. We
provide a dedicated account team, expert solutions
engineers, and online tools to ensure a consistent and
superior customer experience.
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
Robust Services Portfolio
Internet connectivity and
intelligent networks.
Voice, collaboration and
communications.
Cloud computing, hosting
and IT services.
Faster application and
network performance.
Network security and
data protection.
With Simple Pricing to Meet Key Communications, Networking & IT Services
Needs
Internet Access
Ethernet Services
MPLS IP-VPN
VPLS
Private Line
Wavelength
Fixed Wireless Access
IP Flex
IP Flex with VPN
SIP Trunking
Enterprise SIP
Hosted PBX
Web/Audio
Conferencing
Contact Center / IVR
Enterprise Cloud
Cloud Drive
Cloud Vault
Backup
Colocation
Web Hosting
Hosted Exchange
Applications
Performance
Management
Content Delivery
Networks
Hosted Security
Managed Security
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
The XO Network
Superior Performance, Reach and Reliability
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
The XO Network
Extensive Coverage
• 85 major metropolitan markets
across United States
• Global service delivery to 50+
countries on 5 continents
• 4,100 on-net buildings
• Ethernet access to hundreds of
thousands business locations
Robust Assets
• 100 Gbps Coast-to-Coast
• Tier 1 IP network
• Built using advanced IP and optical
technology from Ciena, Cisco,
Infinera and Juniper Networks
• 20,000 route mile inter-city miles
•  1 million metro fiber miles
• 50+ colocation facilities
• Fixed wireless spectrum in 80 major
metropolitan markets
One of the Industry’s Largest and Most Advanced IP Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
Customer Experience
Because Service Matters Most
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
Providing a Total Customer Experience
Designated Points of Contact
Consistent Customer
Experience
Smooth Implementation for
Every XO Service
24x7 Customer Care
Representatives
Customer Portal and Online
Tools to Manage Your Account
and Services Easily
A Dedicated Team of Professionals and Resources from End-to-End
XO Business
Center
Solutions
Engineer
Account Executive
Project
Manager
Client Services
Manager
Customer
Care
Service
Delivery
Billing & Audit
Manager
CUSTOMER
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
XO Customer Portals
Easy Account Management & Billing
• Single sign-on for all services
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are deducted each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master
Administrator)
Mobile Access
• Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Sign up to receive network outage and proactive maintenance
notifications
Online Service Management
• Configure features for your VoIP services
Network Visibility & Statistics
• Monitor performance on each Internet access circuit
Online Tools to Manage Your Account Anytime, Anywhere
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
Committed to a Superior Customer Experience
The Solutions You Want.
Comprehensive IP communications, managed
network and IT solutions.
The Support You Need.
Our employees are passionate about providing
the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability
and reach to support the needs of the most
demanding businesses.
Because It Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
About XO Communications
• Leading nationwide provider of data and IP
services
• Comprehensive portfolio of IP
communications, managed network and IT
services
• Headquartered in Herndon, VA
• More than 3,000 employees
• Annual revenues of more than $1.5B
• Focus on business, large enterprise and
wholesale customers
• Customers include more than 50% of the
Fortune 500
• Leading brands across major industries
• Major cable, content, mobile wireless and
domestic/global telecommunications
companies
Large Enterprise Mid-Market Wholesale
Our Customers
 Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
A Recognized Data & IP Services Leader
By Top Analyst and Research Firms
Leading Competitive Services Provider (Gartner)
• Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and
midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report.
• The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice
and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and
wavelength services.”
#1 Business VoIP & SIP Trunking Provider
• Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users.
Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers
(Infonetics North American Business VoIP Service Leadership Scorecard, 2013).
Among Top U.S Business Internet Service Providers
• Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally.
• Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated
Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA
Services) and ranked #5 in terms of market share by revenue.
Among Top U.S. Business Ethernet Services Providers
• Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share
(Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13
Thank You

Más contenido relacionado

La actualidad más candente

Chinese Operations.Nokia
Chinese Operations.NokiaChinese Operations.Nokia
Chinese Operations.Nokiahumaapkeliye
 
Device Matters When Delivering Hosted UC
Device Matters When Delivering Hosted UCDevice Matters When Delivering Hosted UC
Device Matters When Delivering Hosted UCOnvoy
 
Going Hyperlocal with Digital
Going Hyperlocal with DigitalGoing Hyperlocal with Digital
Going Hyperlocal with DigitalOnvoy
 
Call Termination: Seeking Solutions
Call Termination: Seeking SolutionsCall Termination: Seeking Solutions
Call Termination: Seeking SolutionsOnvoy
 
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Inc
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, IncSeamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Inc
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Incmfrancis
 
Using Monetization to Sell Hosted UC
Using Monetization to Sell Hosted UCUsing Monetization to Sell Hosted UC
Using Monetization to Sell Hosted UCOnvoy
 
Dyal Data Introduction March 11
Dyal Data Introduction March 11Dyal Data Introduction March 11
Dyal Data Introduction March 11paulbright
 
Internet service provider busines models in Africa
Internet service provider busines models in AfricaInternet service provider busines models in Africa
Internet service provider busines models in AfricaIdongesit Williams (Ph.D)
 
5 Compelling Reasons to Upgrade Your Old Phone System NOW
5 Compelling Reasons to Upgrade Your Old Phone System NOW5 Compelling Reasons to Upgrade Your Old Phone System NOW
5 Compelling Reasons to Upgrade Your Old Phone System NOWAdvanced Logic Industries
 
5 Common Hosted VoIP Myths Debunked
5 Common Hosted VoIP Myths Debunked5 Common Hosted VoIP Myths Debunked
5 Common Hosted VoIP Myths DebunkedJive Communications
 
Fibernetics Financialpost Cheaperhello
Fibernetics Financialpost CheaperhelloFibernetics Financialpost Cheaperhello
Fibernetics Financialpost Cheaperhellonicklacey
 
Mobile Device: Regulation and Reality
Mobile Device: Regulation and RealityMobile Device: Regulation and Reality
Mobile Device: Regulation and RealityArief Gunawan
 
Microtel Systems Services
Microtel Systems  ServicesMicrotel Systems  Services
Microtel Systems ServicesMicrotelSystems
 
LankaCom Product Portfolio
LankaCom Product PortfolioLankaCom Product Portfolio
LankaCom Product PortfolioYuio Lopeu
 

La actualidad más candente (18)

Chinese Operations.Nokia
Chinese Operations.NokiaChinese Operations.Nokia
Chinese Operations.Nokia
 
Device Matters When Delivering Hosted UC
Device Matters When Delivering Hosted UCDevice Matters When Delivering Hosted UC
Device Matters When Delivering Hosted UC
 
Voip
VoipVoip
Voip
 
Broad connect11
Broad connect11Broad connect11
Broad connect11
 
Going Hyperlocal with Digital
Going Hyperlocal with DigitalGoing Hyperlocal with Digital
Going Hyperlocal with Digital
 
WCI-Local Dialtone
WCI-Local DialtoneWCI-Local Dialtone
WCI-Local Dialtone
 
Call Termination: Seeking Solutions
Call Termination: Seeking SolutionsCall Termination: Seeking Solutions
Call Termination: Seeking Solutions
 
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Inc
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, IncSeamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Inc
Seamless Mobility & OSGi Service Platform - Mala Chandra, Motorola, Inc
 
Using Monetization to Sell Hosted UC
Using Monetization to Sell Hosted UCUsing Monetization to Sell Hosted UC
Using Monetization to Sell Hosted UC
 
Dyal Data Introduction March 11
Dyal Data Introduction March 11Dyal Data Introduction March 11
Dyal Data Introduction March 11
 
Internet service provider busines models in Africa
Internet service provider busines models in AfricaInternet service provider busines models in Africa
Internet service provider busines models in Africa
 
5 Compelling Reasons to Upgrade Your Old Phone System NOW
5 Compelling Reasons to Upgrade Your Old Phone System NOW5 Compelling Reasons to Upgrade Your Old Phone System NOW
5 Compelling Reasons to Upgrade Your Old Phone System NOW
 
5 Common Hosted VoIP Myths Debunked
5 Common Hosted VoIP Myths Debunked5 Common Hosted VoIP Myths Debunked
5 Common Hosted VoIP Myths Debunked
 
Dial2Do Q409
Dial2Do Q409Dial2Do Q409
Dial2Do Q409
 
Fibernetics Financialpost Cheaperhello
Fibernetics Financialpost CheaperhelloFibernetics Financialpost Cheaperhello
Fibernetics Financialpost Cheaperhello
 
Mobile Device: Regulation and Reality
Mobile Device: Regulation and RealityMobile Device: Regulation and Reality
Mobile Device: Regulation and Reality
 
Microtel Systems Services
Microtel Systems  ServicesMicrotel Systems  Services
Microtel Systems Services
 
LankaCom Product Portfolio
LankaCom Product PortfolioLankaCom Product Portfolio
LankaCom Product Portfolio
 

Destacado

Deployment engineer performance appraisal
Deployment engineer performance appraisalDeployment engineer performance appraisal
Deployment engineer performance appraisalRioFerdinand345
 
Главное - жить любя
Главное - жить любяГлавное - жить любя
Главное - жить любяФонд Вера
 
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA NOMOR 97/PMK.05/2016
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA  NOMOR 97/PMK.05/2016PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA  NOMOR 97/PMK.05/2016
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA NOMOR 97/PMK.05/2016Muhammad Sirajuddin
 
Diy drywall repair tips
Diy drywall repair tipsDiy drywall repair tips
Diy drywall repair tipslee shin
 
دليل الطالب للقبول في الجامعات العراقية
دليل الطالب للقبول في الجامعات العراقيةدليل الطالب للقبول في الجامعات العراقية
دليل الطالب للقبول في الجامعات العراقيةNour Elbader
 
2 Contract Staffing
2 Contract Staffing2 Contract Staffing
2 Contract StaffingDarren Moore
 
Ways to Support Blessings in a Backpack
Ways to Support Blessings in a BackpackWays to Support Blessings in a Backpack
Ways to Support Blessings in a BackpackRobert P. Givens
 
نتيجة إدارة مغاغة التعليمية مايو 2016
نتيجة إدارة مغاغة التعليمية مايو 2016نتيجة إدارة مغاغة التعليمية مايو 2016
نتيجة إدارة مغاغة التعليمية مايو 2016Nour Elbader
 
Stlacte tlacitko kupit 4
Stlacte tlacitko  kupit 4Stlacte tlacitko  kupit 4
Stlacte tlacitko kupit 4BSPartner
 
карпова
карповакарпова
карпова16072010
 
نتيجة المنيا صف السادس دور أول 2016(2)
نتيجة المنيا صف السادس دور أول 2016(2)نتيجة المنيا صف السادس دور أول 2016(2)
نتيجة المنيا صف السادس دور أول 2016(2)Nour Elbader
 
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2Amber Nicholson
 
Top 8 cafe server resume samples
Top 8 cafe server resume samplesTop 8 cafe server resume samples
Top 8 cafe server resume samplesguadiolamed
 
What you need to know about diabetes
What you need to know about diabetesWhat you need to know about diabetes
What you need to know about diabeteselmoperes
 
Каталог "Сандер-Логистик" 2015
Каталог "Сандер-Логистик" 2015Каталог "Сандер-Логистик" 2015
Каталог "Сандер-Логистик" 2015Dmitry Doroshenko
 

Destacado (19)

Deployment engineer performance appraisal
Deployment engineer performance appraisalDeployment engineer performance appraisal
Deployment engineer performance appraisal
 
Главное - жить любя
Главное - жить любяГлавное - жить любя
Главное - жить любя
 
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA NOMOR 97/PMK.05/2016
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA  NOMOR 97/PMK.05/2016PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA  NOMOR 97/PMK.05/2016
PERATURAN MENTER! KEUANGAN REPUBLIK INDONESIA NOMOR 97/PMK.05/2016
 
Diy drywall repair tips
Diy drywall repair tipsDiy drywall repair tips
Diy drywall repair tips
 
دليل الطالب للقبول في الجامعات العراقية
دليل الطالب للقبول في الجامعات العراقيةدليل الطالب للقبول في الجامعات العراقية
دليل الطالب للقبول في الجامعات العراقية
 
2 Contract Staffing
2 Contract Staffing2 Contract Staffing
2 Contract Staffing
 
Ways to Support Blessings in a Backpack
Ways to Support Blessings in a BackpackWays to Support Blessings in a Backpack
Ways to Support Blessings in a Backpack
 
Halley_Barnett_2016
Halley_Barnett_2016Halley_Barnett_2016
Halley_Barnett_2016
 
نتيجة إدارة مغاغة التعليمية مايو 2016
نتيجة إدارة مغاغة التعليمية مايو 2016نتيجة إدارة مغاغة التعليمية مايو 2016
نتيجة إدارة مغاغة التعليمية مايو 2016
 
Stlacte tlacitko kupit 4
Stlacte tlacitko  kupit 4Stlacte tlacitko  kupit 4
Stlacte tlacitko kupit 4
 
карпова
карповакарпова
карпова
 
نتيجة المنيا صف السادس دور أول 2016(2)
نتيجة المنيا صف السادس دور أول 2016(2)نتيجة المنيا صف السادس دور أول 2016(2)
نتيجة المنيا صف السادس دور أول 2016(2)
 
Q Khaled Khraisat CV
Q Khaled Khraisat CVQ Khaled Khraisat CV
Q Khaled Khraisat CV
 
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2
LIANZA Otago Southland LA Day 2015 - Interlibrary Loan, part 2
 
Top 8 cafe server resume samples
Top 8 cafe server resume samplesTop 8 cafe server resume samples
Top 8 cafe server resume samples
 
SLIDESHARE
SLIDESHARESLIDESHARE
SLIDESHARE
 
What you need to know about diabetes
What you need to know about diabetesWhat you need to know about diabetes
What you need to know about diabetes
 
Flipkart
FlipkartFlipkart
Flipkart
 
Каталог "Сандер-Логистик" 2015
Каталог "Сандер-Логистик" 2015Каталог "Сандер-Логистик" 2015
Каталог "Сандер-Логистик" 2015
 

Similar a MeetXO_CorpCapabilities_2015

Meet XO Communications
Meet XO CommunicationsMeet XO Communications
Meet XO CommunicationsMeetXO
 
Meet XO Communications - 2011
Meet XO Communications - 2011Meet XO Communications - 2011
Meet XO Communications - 2011XO Communications
 
Now Corporation Marketing Book
Now Corporation Marketing BookNow Corporation Marketing Book
Now Corporation Marketing BookNow Corporation
 
Crosstar Presentation1
Crosstar Presentation1Crosstar Presentation1
Crosstar Presentation1yanksman1
 
Granite_ExecutivePresentation_2016
Granite_ExecutivePresentation_2016Granite_ExecutivePresentation_2016
Granite_ExecutivePresentation_2016James Cabral
 
Profile : NAYSZ IT Consultancy And Services Private Limited
Profile : NAYSZ IT Consultancy And Services Private Limited Profile : NAYSZ IT Consultancy And Services Private Limited
Profile : NAYSZ IT Consultancy And Services Private Limited yasir siddiqui
 
Broadview Presentation Non Customers
Broadview Presentation Non CustomersBroadview Presentation Non Customers
Broadview Presentation Non Customersnoliveira
 
ISP business plan
ISP business plan ISP business plan
ISP business plan ontor omi
 
Company Profile Indosat Ooredoo
Company Profile Indosat OoredooCompany Profile Indosat Ooredoo
Company Profile Indosat OoredooMastel Indonesia
 
Newsletter VoIP, entrevista a Fidel Salgueiro
Newsletter VoIP, entrevista a Fidel SalgueiroNewsletter VoIP, entrevista a Fidel Salgueiro
Newsletter VoIP, entrevista a Fidel SalgueiroFidel Angel Salgueiro
 
Hosted Unified Communications - ITExpo Presentation
Hosted Unified Communications - ITExpo PresentationHosted Unified Communications - ITExpo Presentation
Hosted Unified Communications - ITExpo PresentationMalachi Threadgill
 
Granite_ExecutivePresentation (2)
Granite_ExecutivePresentation (2)Granite_ExecutivePresentation (2)
Granite_ExecutivePresentation (2)Benjamin Donnelly
 
Carrier Competition Module (OPTUS)
Carrier Competition Module (OPTUS)Carrier Competition Module (OPTUS)
Carrier Competition Module (OPTUS)Miss O
 
Top 6 Telecom Industry Trends
Top 6 Telecom Industry TrendsTop 6 Telecom Industry Trends
Top 6 Telecom Industry TrendsSam Sansome
 
Belmont-Trading-Company-Corporate-Overview
Belmont-Trading-Company-Corporate-OverviewBelmont-Trading-Company-Corporate-Overview
Belmont-Trading-Company-Corporate-OverviewBelmont Trading Company
 

Similar a MeetXO_CorpCapabilities_2015 (20)

Meet XO
Meet XOMeet XO
Meet XO
 
Meet XO Communications
Meet XO CommunicationsMeet XO Communications
Meet XO Communications
 
Meet XO Communications - 2011
Meet XO Communications - 2011Meet XO Communications - 2011
Meet XO Communications - 2011
 
Now Corporation Marketing Book
Now Corporation Marketing BookNow Corporation Marketing Book
Now Corporation Marketing Book
 
Crosstar Presentation1
Crosstar Presentation1Crosstar Presentation1
Crosstar Presentation1
 
Pugetsoundtelecom V3.5
Pugetsoundtelecom V3.5Pugetsoundtelecom V3.5
Pugetsoundtelecom V3.5
 
Granite_ExecutivePresentation_2016
Granite_ExecutivePresentation_2016Granite_ExecutivePresentation_2016
Granite_ExecutivePresentation_2016
 
Profile : NAYSZ IT Consultancy And Services Private Limited
Profile : NAYSZ IT Consultancy And Services Private Limited Profile : NAYSZ IT Consultancy And Services Private Limited
Profile : NAYSZ IT Consultancy And Services Private Limited
 
Broadview Presentation Non Customers
Broadview Presentation Non CustomersBroadview Presentation Non Customers
Broadview Presentation Non Customers
 
PTH Communications
PTH Communications PTH Communications
PTH Communications
 
ISP business plan
ISP business plan ISP business plan
ISP business plan
 
Airgenie Company Profile
Airgenie Company ProfileAirgenie Company Profile
Airgenie Company Profile
 
Company Profile Indosat Ooredoo
Company Profile Indosat OoredooCompany Profile Indosat Ooredoo
Company Profile Indosat Ooredoo
 
Newsletter VoIP, entrevista a Fidel Salgueiro
Newsletter VoIP, entrevista a Fidel SalgueiroNewsletter VoIP, entrevista a Fidel Salgueiro
Newsletter VoIP, entrevista a Fidel Salgueiro
 
Hosted Unified Communications - ITExpo Presentation
Hosted Unified Communications - ITExpo PresentationHosted Unified Communications - ITExpo Presentation
Hosted Unified Communications - ITExpo Presentation
 
Teleprime
TeleprimeTeleprime
Teleprime
 
Granite_ExecutivePresentation (2)
Granite_ExecutivePresentation (2)Granite_ExecutivePresentation (2)
Granite_ExecutivePresentation (2)
 
Carrier Competition Module (OPTUS)
Carrier Competition Module (OPTUS)Carrier Competition Module (OPTUS)
Carrier Competition Module (OPTUS)
 
Top 6 Telecom Industry Trends
Top 6 Telecom Industry TrendsTop 6 Telecom Industry Trends
Top 6 Telecom Industry Trends
 
Belmont-Trading-Company-Corporate-Overview
Belmont-Trading-Company-Corporate-OverviewBelmont-Trading-Company-Corporate-Overview
Belmont-Trading-Company-Corporate-Overview
 

MeetXO_CorpCapabilities_2015

  • 2. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2 CHALLENGES Lean IT Staff Tight IT Budget Limited Expertise Network Complexity MARKET TRENDS Virtualization Cloud Computing Mobility Big Data Unified Comms RISKS & EXPOSURE Compliance | Security | Business Continuity Source: Gartner, Agenda for IT Strategies for Midsize Businesses, June 25, 2012 BUSINESS GOALS Higher Revenues Better Profits Customer Satisfaction Operational Efficiency Increased Productivity Helping Solve Today’s Business Challenges Solutions that Meet Key IP Communications, Network and IT Services Needs Our Solutions Intelligent WAN | Unified Communications | Managed Networks On Demand IT Infrastructure | Business Continuity CIO CMOCFO
  • 3.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3 Why We’re Different The Solutions You Want. We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations. Delivering Value through a Superior Customer Experience The Performance You Expect. We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires – that is in the places you need us to be. The Support You Need. With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
  • 4.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4 Robust Services Portfolio Internet connectivity and intelligent networks. Voice, collaboration and communications. Cloud computing, hosting and IT services. Faster application and network performance. Network security and data protection. With Simple Pricing to Meet Key Communications, Networking & IT Services Needs Internet Access Ethernet Services MPLS IP-VPN VPLS Private Line Wavelength Fixed Wireless Access IP Flex IP Flex with VPN SIP Trunking Enterprise SIP Hosted PBX Web/Audio Conferencing Contact Center / IVR Enterprise Cloud Cloud Drive Cloud Vault Backup Colocation Web Hosting Hosted Exchange Applications Performance Management Content Delivery Networks Hosted Security Managed Security
  • 5. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5 The XO Network Superior Performance, Reach and Reliability
  • 6.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6 The XO Network Extensive Coverage • 85 major metropolitan markets across United States • Global service delivery to 50+ countries on 5 continents • 4,100 on-net buildings • Ethernet access to hundreds of thousands business locations Robust Assets • 100 Gbps Coast-to-Coast • Tier 1 IP network • Built using advanced IP and optical technology from Ciena, Cisco, Infinera and Juniper Networks • 20,000 route mile inter-city miles •  1 million metro fiber miles • 50+ colocation facilities • Fixed wireless spectrum in 80 major metropolitan markets One of the Industry’s Largest and Most Advanced IP Networks
  • 7. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7 Customer Experience Because Service Matters Most
  • 8.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8 Providing a Total Customer Experience Designated Points of Contact Consistent Customer Experience Smooth Implementation for Every XO Service 24x7 Customer Care Representatives Customer Portal and Online Tools to Manage Your Account and Services Easily A Dedicated Team of Professionals and Resources from End-to-End XO Business Center Solutions Engineer Account Executive Project Manager Client Services Manager Customer Care Service Delivery Billing & Audit Manager CUSTOMER
  • 9.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9 XO Customer Portals Easy Account Management & Billing • Single sign-on for all services • View, download and analyze bills and call detail reports • Pay bills online via credit card or debit from your bank account • Set up Autopay so bill payments are deducted each month • Change billing address online • Sign up for paperless billing and email payment reminders • Designate four account access levels (including Master Administrator) Mobile Access • Create repair tickets, view ticket status, and make ticket updates from any web-enabled mobile device 24/7 Customer Care • Initiate trouble tickets online 24/7 • Email requests or issues directly to a Customer Care agent • Review current trouble ticket status or get notified by email • Sign up to receive network outage and proactive maintenance notifications Online Service Management • Configure features for your VoIP services Network Visibility & Statistics • Monitor performance on each Internet access circuit Online Tools to Manage Your Account Anytime, Anywhere
  • 10.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10 Committed to a Superior Customer Experience The Solutions You Want. Comprehensive IP communications, managed network and IT solutions. The Support You Need. Our employees are passionate about providing the best customer experience. The Performance You Expect. Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses. Because It Matters Most
  • 11. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11 About XO Communications • Leading nationwide provider of data and IP services • Comprehensive portfolio of IP communications, managed network and IT services • Headquartered in Herndon, VA • More than 3,000 employees • Annual revenues of more than $1.5B • Focus on business, large enterprise and wholesale customers • Customers include more than 50% of the Fortune 500 • Leading brands across major industries • Major cable, content, mobile wireless and domestic/global telecommunications companies Large Enterprise Mid-Market Wholesale Our Customers
  • 12.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12 A Recognized Data & IP Services Leader By Top Analyst and Research Firms Leading Competitive Services Provider (Gartner) • Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report. • The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and wavelength services.” #1 Business VoIP & SIP Trunking Provider • Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users. Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers (Infonetics North American Business VoIP Service Leadership Scorecard, 2013). Among Top U.S Business Internet Service Providers • Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally. • Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue. Among Top U.S. Business Ethernet Services Providers • Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share (Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).
  • 13. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13 Thank You

Notas del editor

  1. Notes: Use this presentation to introduce XO Communications to existing customers as well as prospects. This presentation communicates XO Communications’ capabilities and our business strategy with a focus on delivering a superior customer experience. The presentation is designed to communicate the foundation of our brand. We differentiate ourselves by providing a superior customer experience that is based on the passionate commitment of our employees, our IP services expertise and the proven, reliable performance of our advanced network.
  2. Virtually every company we work with, regardless of size, regardless of function….IT, Finance, Operations….they’re all facing the same pressure: grow revenue and productivity at the same time – grow the business and do it with fewer resources or dollars than you had last year. For IT leadership, you’re always looking for ways to create differentiation, or to improve productivity – using increased automation, cloud computing, unified communications, BYOD, social media, etc.. But these opportunities also carry risks, particularly in the areas of security, compliance, and business continuity. The challenge, particularly for the IT organization, is to cost-effectively balance the potential these new capabilities present while also mitigating the downside risk to your business and your customers. Companies tend to focus on the upside while not preparing for potentially negative outcomes, leaving the largest challenge – “the unknown” – essentially unaddressed. What’s the impact of that unknown? What might happen if you’re not prepared for it? What’s the next big “gotcha” and is your business adequately prepared for it?
  3. Purpose: This slide provides the central value proposition of XO: Solutions You Want. Support You Need. Notes: At XO Communications, we believe what makes us different and better is that we offer a superior customer experience. We do this by delivering: The Solutions You Want. We offer advanced data and IP solutions that are right for your business. Not only do we offer the key voice, network and IT infrastructure services your business needs, but we design our services to be flexible so you don’t have to change to work with us. All of our solutions are designed so you can easily converge services over one network with pricing that is simple and easy to understand. The Support You Need. With XO, you’re not just buying cutting edge technology; you’re getting the people behind it. That’s what we mean with “Support you need”. From day one, you have a dedicated account team and personal client services manager that is there to support you every step of the way – from the time we design your solution and through installation to our customer portal (the XO Business Center) and personal Client Services Manager to helping plan for your future needs. Lastly, we know it’s not just what we deliver that’s important, but how we deliver it. And that’s why we’ve built one of the most advanced networks in the industry. We’ve designed our transport and IP networks with the latest technology from Cisco, Ciena, Infinera and Juniper Networks. That’s why our network can support billion of minutes of VoIP traffic every month and is trusted to carry the internet traffic of the largest cable and mobile wireless companies. Whether your need basic connectivity for your branch offices, 40 Gbps connectivity for your data centers or application aware MPLS network services, we offer the performance your company needs.
  4. Purpose: This slide is meant to introduce XO’s services and how our service categories are mapped simply to meet customers’ key communications, network and IT services needs. Notes: Our comprehensive portfolio of data and IP-based services is designed to meet your key business needs, including: Connecting your key operations and locations, whether they are across town, across the country or around the globe Managing growth through services that can scale easily Achieving cost savings with services that optimize network performance or hosted solutions Simplifying the deployment and management of voice and network infrastructure through converged solutions Attracting and retaining customers through robust contact center services that help your customers get the information and support they need Securing you key data and information from outside threats Our services portfolio is mapped your key needs and consists of: XO Connect: these are services that range from Internet connectivity to intelligent network services XO Unify: from VoIP and SIP trunking to hosted PBX and contact center serivces XO Compute: cloud computing and web hosting XO Accelerate: services that help accelerate the performance of your applications, network and web site XO Secure: services that secure your network and data
  5. Purpose: This slide is meant to provide a high level overview of the XO network, including our IP network and metro/long haul transport networks. Notes: XO operates of one of the largest, most advanced IP networks in the world. In the U.S., we have #3 IP network; globally, our IP network is among the top 13. (Source: Renesys) Our network has extensive metro, nationwide and global coverage. Our network assets and coverage include: 85 major metropolitan markets Service delivery to 50 countries on five continents 19,000 route mile nationwide long haul fiber network Nearly one million metro fibers miles Another key capability of our network is that we can connect your locations using a wide range of access technologies, from fiber and Ethernet over copper to fixed wireless.
  6. Purpose: This slide provides an introduction to the XO customer experience and how XO provides a better customer experience through a dedicated team of knowledgeable experts. Notes: We understand that there are choices when it comes to technology and service providers. But at the end of the day, you’re not just buying services and technology. You are buying the people and support behind it. XO is passionate about is providing a better experience for our customers. This is based on building lasting partnerships with our customers by providing the right services and, most importantly, giving you a dedicated team of professionals that are committed to the success of your business. That is what we mean by “Solutions you want. Support you need.” Our approach is based on developing a keen understanding of your needs, designing the solution that is right for your business, and delivering a consistent and superior customer experience. How do we do it? Account Executive & Solutions Engineer – Our partnership begins with your initial interaction with our sales and solutions engineering teams. Together, they work to understand your business and your immediate needs, while developing solutions that are forward-looking and can scale as your needs grow or change. Project Manager – Our project management team works with all internal groups across XO and works with you to ensure a seamless and smooth implementation of your solution. Service Delivery – Once your solution is designed, our service delivery teams work tirelessly to install, test and make sure your solution performs as it should, based on the delivery date XO has determined with you. Client Services Manager – From day one, your XO Client Services Manager is your dedicated XO advocate who is responsible for managing your needs and acting as your voice across the organizations within XO that support your services. The XO CSM regularly reviews your account with you to ensure we are meeting your expectations and identifies any future needs you may have. Billing & Audit Manager – We understand how your costs impact your bottom line, and our billing and audit teams can help provide an accurate and complete understanding of billing data and processes. Customer Care – Our customer care agents are available 24x7 when you need immediate attention to any account or service issue XO Business Center & Online Tools – Our customer portal, the XO Business Center, and online customer tools give you the self-service management capabilities and direct access to your account information. With the XO Business Center, you have a complete picture of account and services, including information about contract details, billing information, status of trouble tickets, and tools to help you manage your VoIP services. You can also receive notifications and monitor network performance. These capabilities give instant access from anywhere and anytime at no cost. In addition to these dedicated account resources and tools, XO also makes it easy to do business with us through easy to understand contracts, simple pricing, and Service Level Agreements with the highest levels of performance.
  7. Purpose: This slide provides an overview of the XO Business Center and online tools for customers to manage their accounts anytime, anywhere.
  8. Purpose: This is a summary slide to restate the XO value proposition.
  9. Purpose: This slide provides a high level overview of XO. Notes: XO Communications is a leading communications company headquartered in Herndon, Virginia (a suburb of Washington, DC). We offer a comprehensive portfolio of IP communications, managed network and hosted IT services over one of the most advanced networks in the industry. Our extensive network reach enables us to most major cities across the United States and can connect your business to more than 50 countries around the world.   XO is a large company, but not too large. We have approximately $1.5 billion in revenue and more than 3,200 employees nationwide. We believe our size means less bureaucracy, which means we can act and make decisions faster to support our customers better. We are focused only on businesses and wholesale customers. We feel that many of our larger competitors don’t have that focus because they have to compete in many markets, like residential, wireless, small business, medium-business, enterprise and wholesale markets.   Our customers include many of the most recognized brands, and more than 50% of the Fortune 500 has entrusted their mission-critical communications and networks to XO. We support companies across many major verticals, including financial services, healthcare, media & entertainment, retail and telecommunications industries. This success is all possible because of what everyone at XO is most passionate about - providing the best customer experience in the industry.
  10. Purpose: This slide presents information on how XO is ranked in the industry.