Patient Opinion 2008

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Socialist Health Association

Salud y medicina

Patient feedback on the
web: what have we learnt?

James Munro
www.patientopinion.org.uk

Patient feedback on
the web?

Too late!
It already happened

Can the web help
create social value
from feedback?

It takes time

Building traffic
Building trust – on the part of both
patients and staff
Building real engagement by the
NHS

Voice is spreading

The web is
Public
Intimate
Egalitarian

And new voices are emerging

Voices still to be heard

Homeless people
Prisoners
Young people

Impact

Small, but growing
We are interested in
Responsiveness
Service improvement
Culture change
A reinvention of caring

So what now?

Feedback may not be enough
Can the web
Inspire?
Motivate?
Support local change?

Visit us to find out more
www.patientopinion.org.uk

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Patient Opinion 2008

1. Patient feedback on the web: what have we learnt? James Munro www.patientopinion.org.uk

3. Patient feedback on the web? Too late! It already happened

7. RateMDs.com

9. Can the web help create social value from feedback?

10.

11.

12.

13.

14.

15.

16. So what have we learnt?

17. It takes time Building traffic Building trust – on the part of both patients and staff Building real engagement by the NHS

18. Voice is spreading The web is Public Intimate Egalitarian And new voices are emerging

19.

20.

21.

22.

23. Voices still to be heard Homeless people Prisoners Young people

24. Impact Small, but growing We are interested in Responsiveness Service improvement Culture change A reinvention of caring

25.

26. So what now? Feedback may not be enough Can the web Inspire? Motivate? Support local change?

27.

28.

29. Visit us to find out more www.patientopinion.org.uk

Patient Opinion 2008

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