I made this presentation for a senior faculty. Very simple and insightful in bringing organizational attitude change. Suggests easy to adopt Four Absolutes of Quality Attitude.
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Absolutes
1. - B Y -
P R O F . D R . K . R . K A T K H E D E
D E P T . O F M A N A G E M E N T S T U D I E S &
R E S E A R C H
S H R I H V P M ’ S C O L L E G E O F E N G G . & T E C H .
FOUR ABSOLUTES OF
QUALITY ATTITUDE
2. CONTENTS
1. What is Quality?
2. What is Attitude?
3. Why do we need a Quality Attitude?
4. Four Absolutes – Principles I, II, III & IV
5. Q & A session
3. WHAT IS TOTAL QUALITY?
Meeting customer requirements
Doing things RIGHT the FIRST time
Consistency (Low/ no Variation)
Continuous Improvement
Quality is everything we do
Quality is an Attitude
4. WHAT IS ATTITUDE?
You can‟t teach an old dog new tricks
Good enough for Govt. work
You get what you pay for
No one expects it to be perfect
To error is human and so on…
5. ATTITUDES
Negative attitudes are bad drivers for personal
development and improvement
Attitudes are adopted
No one can make you adopt an attitude
Anyone can adopt a positive attitude
Four absolutes are basic principles teaching how to
develop Quality Attitude
6. FOUR ABSOLUTES OF QUALITY ATTITUDE
Due to our hassles the co. spends much time &
money on bad quality products/ services
As a result co. faces LOWER:
1. Productivity
2. Production
3. Efficiency
4. Image building
5. Moral & Motivation of People
The end results are….
7. The end results are….
Rise in product cost
Decline in production
Falling market share
Falling profitability
Dissatisfied internal & external customers
SO IS THERE ANY !DEA TO:
REDUCE HASSLES???
REDUCE REWORK???
8. FOUR ABSOLUTES…PRINCIPLE - I
CONFORMANCE TO REQUIREMENT
Doing the things right
The first time is quality
No Opinion No Inferences
No Pleasing No Dual Standards
9. PRINCIPLE - II
PREVENTION
The only system causing Quality is Prevention
Eliminating Potential of Error
Do not appraise: Find errors -> Evaluate them ->
Dispose off -> Hence Corrected…..NO
Rather
Identify opportunities for error and take corrective
actions before it occurs …. Because
Quality does not believe in fire-fighting and fixing-
up approach
10. PRINCIPLE - III
PERFORMANCE STD.
How often do you want me to do things right?
All the time > Every Time > On Time and Right Away
ZERO DEFFECT Performance Std.
And become a
PERFECTIONIST
Like him
11. PRINCIPLE - IV
MEASUREMENT
What do we mean by
Good Quality
Reasonable improved
Up-to-the-mark
Process averages
Acceptable rejection limits
No chance to measure exact errors
Hence use POC & PONC
12. POC – PRICE OF CONFORMANCE
Price paid for making certain that the requirement
are met the first time.
Cost of doing it the right way at the right time
13. PONC – PRICE OF NON-CONFORMANCE
Time & money wasted due to
rework, repair, reprocessing, rescheduling, reconcilia
tion etc
20% - 25% efforts and money are wasted on it
PONC gives a specific value to quality improvement
Hence you can quantify how much you earned…..
Because every penny saved is earned
14. FOUR ABSOLUTES SIMPLY IS…
“DO IT” – (Conform to requirements)
“RIGHT” – (Prevent errors)
“THE FIRST TIME” – (Zero Defects)
“PONC” – (Cost incurred if failed to do it „Right the
first time‟)