1. Tool Time 2
REMOTE TESTING TOOLS
YOU SHOULD KNOW ABOUT
Michael Rawlins, President, Connecticut UPA
Kath Straub, Usability.org
June, 2011
2. About Us
“...sometimes tools are like social
currency -- something to share, a way to
start a dialog and discourse...”
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3. Why this topic
• Agility...
• Shrinking budgets
• Stakeholders need proof ‘earlier’
• Curiosity...
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4. Why explore new tools?
• Time to market – an increasing issue for
product development
• A flood of new web-based tools over the
past three years
• Level-set - The traditional lab is not
dead... Perhaps newly augmented by
leaner tools
8. 5 types of tools
• Heat Mapping
• Click location – recording the user clicks and creating a visual
activity map
• Screen Recording
• Tracking individual users – and creating a video for their session
• User Testing
• User testing tools that simulate traditional tasked based testing
tools
• User Feedback
• Tools that provide ability to solicit direct feedback from users
• Collaborative Peer Review
• Tools that provide ability to solicit direct feedback from UX peers
16. Pros…
• Try & buy model
• Inexpensive to engage
• Less invasive to users environment
• Inspires innovation (example: crowd
sourcing participates…)
• Produces credible results
• Creators expect user feedback to drive
the product
17. Cons…
• Control of the users environment
• No facial expressions
• Software not mature
18. Four Business Cases...
• Is the design directionally correct?
• How would a larger sampling users
respond to this design?
• Prove it too me in real-time!
• I need answers by the end of today!
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