Considering a six sigma process - project in recruiting? Find out the phases, best practices, and common pitfalls.

1. Six Sigma Recruiting © The Talent Buzz

3. The Sigma Scale © The Talent Buzz Sigma Percent Defective Defects per million 1 69% 691,462 2 31% 308,538 3 6.7% 66,807 4 0.62% 6,210 5 0.023% 233 6 0.00034% 3.4 7 0.0000019% 0.019

4. How Good Is Good? © The Talent Buzz 99% Good (3.8 Sigma) 99.9996% Good (Six Sigma) 20,000 lost articles of mail per hour 7 articles of lost mail per hour 5,000 incorrect surgical operations per week 1.7 incorrect surgical operations per week 2 short or long landings at major airports daily 1 short or long landing at major airports every 5 years 11.8 million shares incorrectly traded on the NYSE every day 4,021 shares incorrectly traded on the NYSE every day 3 warranty claims for every new automobile 1 warranty claim for every 980 new automobiles No electricity for 7 hours each month One hour without electricity every 34 years

6. DMAIC Model Define What problem needs to be solved Measure What is the capability of the process? Analyze When and where do defects occur? Improve What are the vital factors? Control What controls can be put in place to sustain? Define improvement goals. At a process level goals might be to reduce defect levels or increase yields. Apply data mining methods to identify improvement opportunities. Measure the existing system. Establish valid and reliable metrics to help monitor progress toward the goal(s) defined in the previous step. Begin by determining current baselines. Analyze the system to identify ways to eliminate the gap between the current performance or process and the desired goal. Apply statistical tools to guide the analysis. Improve the system. Be creative in finding new ways to do things better. Use project management and other planning tools to implement the new approach. Control and institutionalize the new system. © The Talent Buzz

8. Identify Stakeholders and Needs Define What problem needs to be solved VOC: Voice of the Customer VOB: Voice of the Business VOP: Voice of the Process © The Talent Buzz Executive Leaders Hiring Managers Interview Teams Human Resources Candidates Recruiting Team I.T. Legal Vendors / Suppliers

9. Develop Project Timeline Define What problem needs to be solved © The Talent Buzz

10. Complete Cost Benefit Analysis Process Improvement Opportunities Operating Environment Opportunities + Effectiveness Gains Efficiency Gains = Measure What is the capability of the process? © The Talent Buzz

11. Designing A Capacity Model Measure What is the capability of the process? © The Talent Buzz

12. Assessing Current Results Measure What is the capability of the process? © The Talent Buzz

13. Process Mapping Core Process Talent Acquisition Process Sub Processes Approval Search Requirements Candidate Search Interviews Qualify Selection Hire Analyze When and where do defects occur? © The Talent Buzz

14. Utilizing A Fish Bone Diagram Analyze When and where do defects occur? © The Talent Buzz  ? What is the problem? ?  Determine the categories of causes,e.g. people, technology, procedures, office environment  ? Determine individual causes for each category ? Drill down - ask why and why again! 

15. Tool: RACI Matrix RACI is an Acronym for the following words ... R = Responsible “The person who has to make something happen… responsible for doing it ” A = Accountable “The person who has the power of veto… accountable to see that it gets done ” C = Consulted “The person who is included before a decision/action is taken… consulted before it is done or decided ” I = Informed “ The person who is updated after a decision/action has been taken… informed after it is done ” Analyze When and where do defects occur? © The Talent Buzz

16. RACI Matrix Example Analyze When and where do defects occur? © The Talent Buzz

17. Document Improvements Improve What are the vital factors? © The Talent Buzz

18. Communication Planning Improve What are the vital factors? © The Talent Buzz

20. Service Level Agreements Control What controls can be put in place to sustain? © The Talent Buzz

21. Sourcing Decision Tree Control What controls can be put in place to sustain? © The Talent Buzz