1. Renee Hooper • 615-973-3888
Renee Hooper
Franklin, TN 37064 • 615-973-3888 • Nene0427@bellsouth.net
Senior Customer Support professional with established record of accomplishment and promotion based on
outstanding performance. Excellent project management skills demonstrated through flawless execution of
highly complex, multiple-stakeholder engagements. Experience working with sales teams in post-contract
implementations, provisioning, and service contract extensions for large, high-profile business customers.
Recipient of multiple awards and recognitions for service excellence by AT&T and customers.
CUSTOMER SERVICE
PROJECT MANAGEMENT
PROJECT COORDINATION
IMPLEMENTATION
SALES SUPPORT
TELECOMMUNICATIONS
VOICE/DATA PRODUCTS
PROVISIONING
TRAINING
NEGOTIATION
PROFESSIONAL EXPERIENCE
AT&T (formerly Bellsouth)
Nashville, TN • 1974 to Present
BUSINESS CUSTOMER SERVICE CONSULTANT | 2000 to Present
Provide sales support, customer engagement, and project management for large business customers in
provisioning of data and voice circuits. Coordinate with sales teams, customers, ATT internal departments,
and equipment vendors to manage service delivery of 75 to 100 projects simultaneously, often for multiple
customers. Stand as customers’ single point of contact in post-sales engagement, working to successfully
drive multi-faceted projects to completion under tight deadlines and strict requirements. Oversee
provisioning of ISDN, T1, Metro Ethernet circuits; Voice over IP, Centrex (voice), and Virtual Private
Networks (VPN) products for large AT&T clients including large healthcare companies, state governments,
and large insurance companies. Travel to customer locations with sales team as needed to establish
relationship.
HIGHLIGHTS OF ACCOMPLISHMENTS
 Recognized with Take the Lead Award for work as Lead Coordinator of AT&T provisioning of over 1,100
press voice/data circuits for the annual Masters Golf Tournament in Augusta, Georgia.
 Successfully rose to challenge of coordination of all service orders for installs, repairs, and uninstalls for
the Masters Tournament, operating under tight scrutiny by AT&T senior leadership for this multi-million-
dollar sponsored event.
 Managed all customer engagements for voice/data circuit orders/installations for the State of North
Carolina.
 Recognized as Subject Matter Expert on Metro Ethernet circuit product.
 Consistently exceeded all productivity goals by every measurement used by AT&T.
 Lauded by customers and supervisors for superior performance and “above and beyond” service levels,
always working to achieve total customer satisfaction and successful project completion.

2. Renee Hooper • 615-973-3888
RECOGNITIONS AND ACCOLADES
“The installation and set-up service provided by Bellsouth has been flawless. Ms. Hooper has gone out of
her way to assist us on matters that were probably not her direct responsibility.”
—William D. Leader, Jr., McGuin Leader & Carlson PLC in personal letter to Bellsouth President and COO
“Renee was great in coordinating all of our orders so that they completed on time, as well as helping us
with expediting a few ‘last minute’ orders which were crucial to our operation.”
—T. Harrison, Senior Technical Engineer, CBS Security and Infrastructure, CBS Sports
“Renee Hooper needs to be thanked for her communications, attention to detail and just plain all around
effectiveness…Renee was very cooperative in adjusting to the new schedule. I even had a telephone call
after hours from her confirming that our old service had been cut over. As you are aware, we receive
regular solicitations from other telephone service providers. We have chosen to stay with Bellsouth
because of people like you and Renee.”
—Steve Westbrook, S & W Law
Career Promotion History with Bellsouth/AT&T
Business Customer Service Associate
Conducted needs-based sales focused on customer requirements. Negotiated billing inquiries
and resolved customer issues.
Account Representative
Supported sales team in identifying opportunities, developing relationships, and closing sales.
Represented clients in real estate and land-use matters as licensed realtor.
Maintenance Administration
Performed preventive maintenance analysis, testing, and problem resolution. Dispatched work
and repair tickets to service teams.
Residential Customer Service Representative
Assisted residential clients in selection of best products and services. Negotiated service orders
and resolved customer complaints.
Directory Assistance Representative
EDUCATION AND TRAINING
Belmont University, Nashville, TN
Coursework toward Bachelor of Science
Event Planning Certification – Belmont University
Six Sigma Greenbelt – AT&T
Professional Development in Project Management, Customer Service, Sales, Product Training