1. Richard Wright
Mobile: 0415 718 843
Email: richw179@gmail.com
CAREER PROFILE:
More than 10 years’ experience in Customer service roles encompassing telesales,cross-selling and up-selling of
various products.
Ranging from Retail banking -Personal Lending and Mortgages and products such as modems, mobiles business and
residential packages.
With a strong focus on after sales service and Value added product placement.
I am highly engaging with customers and can deliver the “wow factor” when presented with difficult problems.
Lastly in a difficult situation I have been known not to lose my cool and can quickly and professionally de-escalate a
situation in a professional manner.
EDUCATION:
2014 – Present – Online Diploma of Information Technology and Networking –currently studying
1992-1997- Higher School Certificate: Model Farms High, Baulkham Hills NSW.
March 2010 -November 2011-Certificate 3 in Telecommunications - (Call Centre's)
Industry Certifications – Construction White (Green) Card (Obtained 2014)
PROFESSIONAL EXPERTISE:
* Mobile Services expertise
* Personal Lending (General Advice Only)
* Sales/Billing
* Technical Support – Residential and Commercial Internet/Telephony and AV setups.
* Windows and Apple OS/X/iOS Support and Android Support, Windows 7 ,Server 2008R2, Windows 8.1 & Windows
Server 2012 R2
* Inventory/Purchasing Management/Cost Control
* Conference & Banqueting, Hospitality (Bar/Wait-staff)
EMPLOYMENT HISTORY:
ACCENT BLINDS PTY LTD
June 2014-December 2014
Customer Service Agent/Scheduling
March 2014 – June 2014
Full Time Student –Diploma of Information Technology –Evocca College

2. September 2013-March 2014
LG ELECTRONICS
Case Manager/Customer Service Tier 1
November 2012 to September 2013
Various Casual Contracts and Short term Temporary roles -Predominantly Customer service and Call center
March 2010-November 2012
IINET LIMITED
Australia's second largest ISP started in Perth WA, Started in 1993, providing Broadband, Mobiles fixed line phones
and IPTV. Both Residential and Business Customers.
Customer Service/Tech Support/Billing Sales
Part of Launch of Australia's First IPTV Service – Fetch TV
-Role encompassed selling a home/business solution then setting up and getting connected to the internet
-After sales service included configuring Mobile devices Home computers, Windows and Apple based.
-Basic and complex troubleshooting of Internet connections.
-Re-contracting existing customers and use of cross-sell capabilities to value add services
-Billing disputes/queries
-TIO complaints. Case officer from start to finish of file -sometimes very complex.
Technology: in-house customCRM database
January 2008 -March 2010
VEOLIA ENVIRONMENTAL SERVICES
Worldwide company started in France, encompasses Waste management, Transport,Energy and Water solutions.
Formerly known as Collex Waste in Australia.
Customer Service Agent
Role included
- Booking of Waste bins for contracted Commercial customers and one-off waste requirements such as Asbestos and
Construction waste.
-Liaising with Sales management to ensure data integrity up to date so billing would be correct at Month end
- Dealing with major companies like John Holland, Railcorp for example.
Technology utilized: SAP

3. July 2007-January 2008
ANZ BANKING CORPORATION
One of Australia's four largest banks
Document Returns Officer
Role included
-Certification of loan documents to ensure settlement took place without incident and penalty to customer
-liaising with conveyancers/solicitors to get documents to settlement location
-Knowledge of Mortgages but not limited to Caveats. Processing of documents involved in Family court etc.
-Knowledge of relevant Stamp duty per applicable state.
Technology utilize: In-house system
June 2005 – July 2007
COMMONWEALTH BANK OF AUSTRALIA
One of Australia's four largest banks
-roles included Retail Banking, Personal lending Specialist
-Telling Operations
-Custodian of keys for Vault/Private banking
-Personal lending -Personal loans/Credit cards
-Cash handling
-Opening new Accounts
May 2003 – June 2005
AMERICAN EXPRESS AUSTRALIA
One of the largest financial organizations in the world.
Card Services Associate /Emergency Card replacements
Day to day roles included
-Card activations
-Membership reward redemptions
-Limit increases
- General card member queries
-Emergency Card replacements
September 2002 – February 2003
HAMILTON ISLAND RESORT/SOUTH MOLLE ISLAND - Whitsundays QLD
Food and beverage attendant at various locations across outlets restaurants on islands
January 2002- September 2002
Customcall Pty Ltd
Outbound telemarketing call center -Campaign based selling Insurance products for various financial organizations

4. 1999 -2003
HOSPITALITY CAREER
Worked in Various Locations and two Agencies Bensons Group and SKILLED Group
THE GRACE HOTEL SYDNEY -March 1998 – December 2001
Boutique 4 star Hotel located in the Original Grace Brothers Building in Sydney's CBD
-Started in Functions and Conference attendant
-Progressed to Finance
Inventory Controller for the Purchasing department
-Stock control
-budgeting
-contract negotiation with Suppliers
-Managing of two staff members
REFERENCES CAN BE PROVIDED UPON REQUEST