4. Useful Twitter Tips
Be Conversational
Talk about things
besides your product.
Start conversations
that will be
interesting to them.
Make it a two-way
conversation. Ask
questions & respond.
Sunday, February 7, 2010 3
9. Useful Twitter Tips
Build A Relationship
Let customers know
the name/s of
Twitterers.
Refer to yourself as
“I” or “We,” not just
company name.
Respond to a
question @ customer
specifically.
Sunday, February 7, 2010 7
13. Useful Twitter Tips
Give Customers Reason to
Follow
Sunday, February 7, 2010 11
14. Useful Twitter Tips
Give Customers Reason to
Follow
Offer free and special
deals.
Have contests and
drawings for
customers.
Invite customers to
upcoming events.
Sunday, February 7, 2010 11
18. Useful Twitter Tips
Appreciate Your Customer
Don’t leave
customer’s questions
unanswered.
Hold question and
answer sessions.
Ask customers for
feedback via polls and
surveys.
Sunday, February 7, 2010 14
21. Useful Twitter Tips
Make It Fun
Offer trivia and fun
facts about your
company.
Direct customers to
other websites and
resources.
Be interactive. Ask
customers to post
photos or stories.
Sunday, February 7, 2010 16
25. Useful Twitter Tips
Keep It Interesting
Post frequently but
don’t overload
followers to point of
annoyance.
Post links and
photos, Don’t just tell
and show.
Share research and
poll results.
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