Dimension Data Cloud Business Unit - Solution Offering

Dimension Data
Cloud Services
Overview
Accelerate Your
Cloud Journey

August 2013

Agenda
• Dimension Data cloud credentials
• Dimension Data Cloud Services
• The Cloud Journey
• Why Dimension Data for cloud

21 October 2013

2

Dimension Data today
2011 global revenues of
US$5.8 billion

Client-centric, services
focused business

78% of Global Fortune 100 and
59% of Global Fortune 500 are
Dimension Data clients

Extensive experience in
emerging markets

Over 14,000 employees
with operations in 51
countries across 5
regions

Over 6,000 clients across all industry sectors, including financial
services, telecommunications, healthcare, manufacturing,
government and education
21 October 2013

3

We have built our expertise in cloud

Dimension Data
(Asia)
LoB focus
Internet Solutions
• Networks
• Data centres
• Managed hosting
• Iaas (DC)
• Voice services

NTT Group assets

• 6 Tier 3 data centres

• NTTC global MPLS

• Consulting

• Managed hosting

• NTTC data centres

• Infrastructure
virtualisation

• Cloud service
roadmap

• NTT data

We are ready to
accelerate
your journey!

• Public cloud
services
OpSource (US)
• Managed hosting
BlueFire (AU)
• Managed hosting
IT Outsourcing
(MEA)

• Cloud hosting
• IaaS (DC)

• IaaS (DC)

• Scalable cloud architecture

• Managed apps

• Comms tower
• Hosting
System Integration
and Services

• Applications

Public cloud SaaS
• 1 million BPOS seats
• Cloud integration and federation

21 October 2013

4

Dimension Data launched Cloud Business in June
2011

Voting rights ratio
100%

100%

Regional
communications business

100%

Long distance
and international
communications
business

100%

Managed ICT
infrastructure

Dimension Data acquired cloud
services leader OpSource and formed
Cloud Business Unit in June 2011

54.2%

Application
integration
business

66.6%

Mobile
communication
business

Other Group companies

Cloud
Business Unit

Real estate, finance, construction
and power business

Other business

21 October 2013

5

Dimension Data cloud credentials
Virtualization
Expertise

Data Centre
Experience

Built and managed
8000+ IP networks WW
and enabled 12.5m+
users to connect to their
organizations

Over 2200 Data Centre
muti-vendor
certifications

Cloud
Experience
Recognized Cloud
IaaS leader

Cloud management
system technology

Concluded over 1,000s
of server virtualization
projects with 100,000+
servers virtualized

Highest level of Cisco,
VMware, EMC and
VCE certifications

Delivered 1000’s of
server & Desktop
virtualization
assessments

Global Cisco, Microsoft
and VMware partner

Deep SaaS hosting
expertise
More than 1 million
Office 365 seat
deployments

21 October 2013

6

Dimension Data is a Cloud Market Leader
challengers

leaders

Amazon Web
Services

Savvis

ability to
execute

Blueloc
Joyent
k
GoGrid
SoftLayer
OVH

Terremark
CSC

Dimension Data

Global Footprint

Hosted - Hybrid - On-Premise

End to End Automation

Tier
3 Rackspace
Virtustream

10+ Years Operational Expertise

Fujitsu
Dell

Industry leading SLA
niche players

visionaries

completeness of
vision

Rich Portfolio and Roadmap

Source: Gartner 2012 IaaS MQ For IaaS Providers
21 October 2013

7

About Dimension Data Asia Pacific
Global reach, local presence, customisation & investment.

9 MCPs globally, 5 in AsiaPac
Our cloud platform’s features are unmatched in the local market
Wholly-owned IP; high speed of innovation

21 October 2013

8

Dimension Data extends its footprint through its
OneCloud Alliance and Global Cloud Exchange

USA

EU

Asia

MEA

Australia

21 October 2013

9

Tolly Group Report Findings

Fast processing

Faster memory
throughput

Faster file access speed

Greater network
throughput

21 October 2013

10

Tolly CPU Test – fast processing
Linux Cloud Server CPU Performance
Benchmark completion time (seconds)

C-Ray 1.1 Benchmark
(as reported by Phoronix Test Suite 3.6.1)
1000

909

Lower Numbers
Are Better

800
606
600
433
400
289

284

227

190

200
1 vCPU

141

2 vCPUs

101
4 vCPUs

Medium

144

Large

0
Small
Dimension Data

Amazon Web Services

IBM SmartCloud

Rackspace

System Category
Notes: For Amazon Web Services, the number shown is the number of EC2 units. Neither IBM nor Rackspace offers
a 1vCPU solution. IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit.
Source: Tolly, May 2013
21 October 2013

11

Tolly RAM Test – faster memory throughput

Memory Operations per second (average)

Linux Cloud Server System Memory Performance
RAMSpeed 3.5 Benchmark
20,000

18,542

15,000

4 GB RAM
10,831

8 GB RAM

9,985

10,000

8,772
2 GB RAM

5,000

3,110

7,818

6,522
3,200

2,523
1,225

0
Small
Dimension Data

Medium
Amazon Web Services

Large
IBM SmartCloud

Rackspace

System Category
Note: Neither IBM nor Rackspace offers a 1 vCPU solution.
IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit.
21 October 2013

12

Tolly Storage Test – faster file access speed
Linux Cloud Server Local File Performance

Transactions per second (average)

PostMark 1.51 Benchmark
4,000
3,472

3,472
2vCPU /
4 GB RAM

3,000

4 vCPU /
8 GB RAM

1vCPU /
2 GB RAM
2,000
1,448

1,342

1,278

1,000

684 642
402

527

659

0
Small
Dimension Data

Medium
Amazon Web Services

Large
IBM SmartCloud

Rackspace

Note: Neither IBM nor Rackspace offers a 1 vCPU solution. Default file systems used: ext4 for Dimension Data, ext3 for the other
solutions.
21 October 2013

13

Tolly Network Test – greater network throughput

Bidirectional throughput per second (average)

Linux Cloud Server Bidirectional Local Area Network Performance
iPerf Benchmark
(as reported by iPerf 2.0.4)
5,000

4,463
1vCPU /

4,000

2vCPU /

4 vCPU /

3,260 4 GB RAM

2 GB RAM

8 GB RAM

3,000
2,252
1,864

1,834

2,000

1,244

1,052
1,000
344

479

377

233

0
Small
Dimension Data

Medium
Amazon Web Services

Large
IBM SmartCloud

Rackspace

Note: Neither IBM nor Rackspace offers a 1 vCPU solution. For this test, the Rackspace “small” machine has 2vCPUs and 2GB RAM. All
tests run with a “large” system as a partner across low-latency, internal network. Throughput can exceed GbE because of 10GbE backend trunking.

21 October 2013

14

Thousands of clients with millions of end-users and
growing
Enterprise

Service Provider

SaaS ISV

21 October 2013

15

Dimension Data –
Managed Cloud Platform

21 October 2013

Cloud Solutions And Services
Cloud Enablement Services
Cloud Services
for Microsoft
(CSfM)

Advanced
compute
services

• Backup &
Recovery
• Disaster
Recovery
• Desktop
Virtualisation

Security
services
• Email Filtering

•Exchange
•Sharepoint
• Lync

• Web Filtering

Cloud Enablement

Application
services

• UCaaS

• Hosted
Applications

•Mobile Device
Mgmt

Managed Hosting

Custom

Communications
services

• SaaS

Compute-as-a-Service

Public

Private

Hosted
Private

Cloud
Exchange

Cloud Integration

On the roadmap
21 October 2013

17

Dimension Data Managed Cloud Platform™
Delivery platform
Dimension Data
Managed Cloud Platform™

Compute Services
Public CaaS
Public cloud IaaS deployed in
each region

Private CaaS
On-premise or hosted managed
private cloud service
Dimension Data CloudControl™

Hosted Private CaaS
Hosted managed private cloud
service

MCP Types:
• Public MCP
• Private MCP
• Hosted Private MCP
• Provider MCP

Provider CaaS
Dedicated cloud platform for resale
by service provider or community

Managed Hosting
Managed physical and virtual
infrastructure hosted in Dimension
Data data centre
21 October 2013

18

Product Families and Cost Principles for CaaS
Lower Cost

Higher Cost

Cost of Service
More Shared
Elements

Level of Sharing

Public CaaS

Less Shared
Elements

Hosted Private CaaS

Private CaaS




CloudControl™

CloudControl™

CloudControl™

DD

Usage

Bundles

Hosted
Private MCP

*Hosted
Private MCP
“custom”

Dedicated:

Dedicated:

Servers

Servers

Storage

Storage

Hypervisor

Hypervisor

Hosted in DD DC

Array

Hosted in DD DC

*Hosted Private Small Price
Med
*Hosted
MCP
Private MCP
“Fully Dedicated “custom”
custom”
Dedicated:
Servers
Storage
Hypervisor
Array
Physical NW
Hosted in DD DC

Custom

Dedicated:
Entire Private MCP
Hosted in a DD DC

21 October 2013

19

Managed Cloud Platform™ (MCP)
-

A fully managed and integrated cloud platform delivered as a service

-

Designed to deliver enterprise class service levels

Dimension Data

Hosted or On-Premise


Fully Automated

Available as OPEX

Monitored & Managed

21 October 2013

20

Flexible architecture….that supports hybrid constructs
Interoperability between platforms for full hybrid functionality:
•
•

Under load conditions (burst)
To supplement capacity

•
•

Public MCP

Private MCP

Cloud servers

Managed Hosting
Hybrid
Connect™

Hybrid
Connect™


To overcome latency
Time-to-market

Dimension Data
CloudControl™

Cloud servers

Dedicated
servers

Virtual
servers

Connected to the Dimension Data Global Cloud Exchange
21 October 2013

21

A scalable Architecture…that includes Managed
Hosting
Dimension Data CloudControl – Cloud management
system
Orchestration

Administration

App

Management

Support

Federation

App

RESTful
API
Web console

Service catalogue
management

RAM

Firewall

Storage
NAT

O/S
CPU

Load balancing

Security Layer

Multicast

Network in DC

VLAN

Data Centre Network
DC Switching Fabric

Servers

Compute
O/S
O/S
O/S
Virtualisation Layer
Server
Storage

Provision management

Private MCP

Operational Management

Hybrid
Connect™

Provisioning

Orchestration & Automation

Dimension Data
CloudControl

Cloud servers

App

Billing

Resource management

Public MCP

Metering & Billing
Service delivery layer

Dimension Data
CloudControl

• Consistent architecture between cloud types
• Allows for bursting between cloud types

Cloud servers

• Provides the platform for further services
21 October 2013

22

Security: Cloud Networks built on physical hardware

1. Provision a Cloud
Network
-

Layer 2 Physical VLAN
Customizable Cisco Firewall
Load Balancer
VPN Client

-

Physical Network

CPU 1 – 16 Core
Memory 1 – 128 GB
Storage 10 – 2.5 TB

2. Provision Cloud Server

3. Provision Cloud Software
-

Custom/Std. Server images
Application Templates

4. Service Levels
-

24 X 7 X 365 SLA & Helpdesk
30 Min – 2 Hr. Response time
21 October 2013

23

MCP to MCP WAN Optimization
- how does it work?
Seamless integration to Global Dimension Data cloud
Dimension Data

Dimension Data

WAN


All Private IP Traffic Optimised

MCP Location

•
•
•
•
•

VPN

MCP Location

Data streamlining using compression
Extensive use of data de-duplication
60-95% reduction in WAN traffic
LAN-like performance across MCP locations
Example:
Before: As measured during our proof of concept testing, a 120 GB file required 5
hours to transfer from MCP A to MCP B
After: Following the deployment of WAN Optimization, the same file required only 30
minutes to travel the same route
21 October 2013

24

MCP with Tiered Storage
- High Performance, Standard and Economy
Dimension Data

Hosted Private


Public

CaaS
Tier 1
Type

Cloud applications that use on-line active
files, DB tables, log, web and user files
Standard

Type

2TB 7200 RPM (RAID 5)

Usage

Cloud applications that use VM/VDI files,
on-line videos, snapshots, OS images

Tier 3

Internet

600 GB 15k Drives (RAID 5)

Tier 2

Private

High Performance

Usage

Dimension Data
CloudControl™

Economy

Type

3TB 7200 RPM (RAID 5)

Usage

Cloud applications that use off-line master
backup, long term retention, DR

Secure Access
Router

Border Router
DOS Prevention

VPN
Firewall

Load Balancers
Core Switching

Workloads

IDS Monitoring

Workload
Database

High Standard Economy
performance
Dedicated
servers

Virtualized
servers

Tiered
Storage

21 October 2013

25

MCP Network Architecture
21 October 2013

Solution Overview
Hosted Private Cloud Architecture
Internet

Security Layer
DDOS - Intrusion
Detection - Protection

1 Gbps

Border Switches
2 x Cisco Core Switches
and routers
Aggregate Tier
2 x Cisco Core Switches
With firewall/load
balancing/VLAN capabilities

Hosted Private Cloud

Client VPN Access
VPN Appliance
250 Simultaneous SSL

Dimension Data
CloudControl

10 Gbps

Private
vCenter
Servers
2 x Xeon
X5675
(4 Core)
64 GB
RAM

Private Network Pool

10 Gbps

Public ESX
Virtualization Layer
Servers
4x Xeon x4870 CPU
10 Core (2.406 GHz)
512 GB RAM

Public Storage Network Layer
SAN Switches with
NetApp or EMC SAN w/100 GB Fast
Cache SAS Flash and
Trays of 2TB 7200RPM SATA Drives

Cisco Virtual Contexts
dedicated to Private ESX

Private ESX
Servers
4 x Xeon x7560 CPU
8 Core (2.26GHz)
512 GB RAM

Private Storage Pool
Trays of 2TB 7200RPM SATA Drives
Dedicated to Private ESX Virtualization Layer

21 October 2013

27

Dimension Data CaaS
Hardware-based Layer 2 Networking

•

Web

App

Public (NAT’ed) IP Space
Public Traffic filtered at
Firewall

VLAN A

Layer 2 networks have
better performance and
security than Layer 3
networks

•

Closest device to Physical
Layer 1 cable into a switch
port resulting in improved
security and performance

VLAN C

•

Layer 3 software
emulation devices are less
secure, have no QoS, and
are prone to congestion
(e.g. firewalls, load
balancers, etc..)

VPN Gateway

•

MCPs utilize Layer 2
network controllers via the
Cisco Cat 6509 and the
ACE modules which are
highly secure and scalable

DB
Private IP Space
Specific server to server
traffic is filtered at VLAN
B Firewall

VLAN B
Private IP Space
Traffic filtered at VLAN A
Firewall
Multi-cast turned on for
application clustering

Public
user

Administrator

Load Balancing SSL Offloading

Administrator

21 October 2013

28

Dimension Data CaaS
CaaS Aggregate Network Layer

A number of network services are provided from the Cisco services layer:
Firewalls

IPS

Load
Balancing

Cisco ACE modules are used with multiple contexts to provide firewall
functionality to customer networks

Inspection / Application security features are built into the
Application Control Engine

ACE modules within the 65xx switches are used with multiple contexts,
providing customers with their own load balancing instances
•

Encryption /
VPN

Firewalls Client-to-site VPN services from all end customers to the
private IP addresses of their Cloud Networks (i.e. Cisco Ace contexts) is
provided using Cisco ASA 5540 devices

•

Encrypted cloud data center to cloud data center connectivity at the
WAN edge with Cisco IPSEC VPN modules

•

Extending MPLS provider terminated connections into a customer’s
network is optionally available at an additional cost
21 October 2013

29

MCP Security, Compliance and
Processes
21 October 2013

Dimension Data CaaS
Security Attributes
Compliance
Network Centricity
Classic DC Switching
Architecture:
Dedicated VLANs to each client
User-determined private or public
connectivity (for VMs)
Client defined Access Lists

Authority and Client Audits:
SSAE-16
PCI DSS Level I Service Provider
European Safe Harbor

Dimension Data

Account-based Security
Administrator & Account:
Unique username/password for
each administrator
Roles-based permissions
controlling the activities of each
administrator

Security Management
Perimeter Security
Securing the DC Border:
Firewall protection
IDS/IPS Monitoring
Dimension Data
CloudControl

Audit trial & Monitoring:
Audit logs of all environmental
changes
24x7x365 Public IP Monitoring
DoS/DDoS mitigation
Identifies traffic and routing instability,
equipment failures, or
misconfigurations

Secure User Access
Securing the network:
Client-to-Site VPN administration
for all servers.
Secure VPN Access

Secure Facility
Data Security
Client Data Protection:
User Data Encrypted

Physical Security:
24x7x365 Monitored & Manned
Facility
21 October 2013

31

Dimension Data CaaS
Private MCP Security Features
On-Site









Cloud Networks with Layer 2 VLAN
Isolation, user-determined public Internet
connectivity, and firewall support
Client-to-Site VPN administration of all
servers
Unique username/password for each
administrator
Role-based permissions controlling the
activities of each administrator
Audit logs of all environmental changes
Intrusion-Detection Monitoring of Cloud
Orchestration Layer

Co-Located












Cloud Networks with Layer 2 VLAN Isolation,
user-determined public Internet connectivity,
and firewall support
Client-to-Site VPN administration of all servers
Unique username/password for each
administrator
Role-based permissions controlling the
activities of each administrator
Audit logs of all environmental changes
Intrusion-Detection Monitoring of Orchestration
Layer
24x7x365 Public IP Monitoring
- DoS/DDoS mitigation
- Identifies traffic and routing instability,
equipment failures, or misconfigurations
24x7x365 Monitored & Manned Secure Facility
SSAE-16 Type II Certification
21 October 2013

32

MCP CloudControl
21 October 2013

Dimension Data CaaS
CloudControl Orchestration Software

Deploy & Customize

Administrator
User sign-up
Metering
Reporting
User permissions
Billing, Invoicing,
Collections


Dimension Data
CloudControl™

Dimension Data
CloudControl™

•
•
•
•
•

Manage
•
•
•
•
•

Cloud Networks
Cloud Servers
Firewalls
Load Balancers
Storage

•
•
•
•
•
•
•

Networks (VLANs)
Servers
Firewalls
Load Balancers
Storage
IP addresses
OS Images

Admin UI and API
•
•
•
•

Monitor (Nimsoft , Gomez):
•
•
•

Network, Server, Storage infrastructure
VMware vCenter, ESX hosts
Proprietary CloudControl application

Intuitive, easy-to-use
REST-based API
Fully-functional
Supports 3rd party
integration for capacity
control, provisioning,
configuration, and
reporting

21 October 2013

34

Dimension Data CaaS
CloudControl Overview

•

CloudControl refers to the complete set of technologies deployed to deliver
the Dimension Data Compute-as-a-Service (CaaS) offering:
• Dimension Data CloudControl application software
• VMWare vSphere for Enterprise
• Cisco Application Control Engine (ACE) and other technologies
• Nimsoft and Compuware Gomez for platform monitoring
• Arbor Peakflow for Flow Monitoring and DOS/DDOS protection
• Alert Logic for Intrusion Protection

21 October 2013

35

Dimension Data CaaS
CloudControl Application Overview

Our software architecture includes four primary layers:

1

UI Tier provides easy-to-use web interfaces for two audiences:
a) Customers to control their CaaS account
b) Vendors to create and manage the CaaS accounts of Customers

2
API Tier provides programmatic support for the UI Tier, as well as for
direct calls by Customers/Vendors

3
Integration Tier houses the underlying intelligence and interfaces with
the underlying infrastructure to instantiate changes

4
Cloud Usage Tier identifies changes in account environment that result
in changes to the usage elements (CPU Hours, RAM Hours, etc..)
21 October 2013

36

The Changing Role Of IT

What changes
with this shift in
focus?
Skills required
Investment approach
Business knowledge
Global thinking
Competitive pressure
Outcomes-driven

This matters less

This matters more
21 October 2013

39

The Reality …

‘There is little CIO movement towards using external data center providers
and many are continuing to build data center capacity.’

80% of respondents have
built/are building/have
upgraded data center capacity

30% of these expect to run out of
capacity within 18 months

Uptime Institute: 2012 Data Center Survey (registration required)
21 October 2013

40

A Structured Transition …

Generic Apps

Genetic Apps

Standardize

Specialize

Simplify

Invest

Rent

Own

21 October 2013

41

A Structured Transition …

Generic Apps

Genetic Apps

Standardize

Specialize

Simplify

Invest

Rent

Own

•
•
•
•
•

•
•

Email
Conferencing
CRM
ERP
Project
management
Telephony
Mobile device
management

•
•
•
•

Core transactional
systems
Telemetry app
Analytics app
Content animation

21 October 2013

42

The Inhibitions To Move To The Cloud …

Possible reasons CIOs are reluctant to adopt cloud
computing include:

Security

Reliability

Support

21 October 2013

43

Security

Fear

Reality
•

Cloud
Is
Insecure

Most cloud providers
have stringent
security policies that
surpass many
organisations’ internal
processes

•

Enterprise-grade
cloud providers are
compliant to stringent
international security
standards like SSAE16 & PCI-DSS

21 October 2013

44

Reliability & Performance

Fear

Reality

•

Cloud
Is
Unreliable

Many organisations
are plagued by
downtimes due to
lapse of internal
processes

•

Enterprise-grade
cloud providers
provide SLAs of up to
99.99%

21 October 2013

45

Support

Fear

You Can’t Get
Support When
You Need It
Most

Reality

•

Enterprise-grade
service providers
provide timely
“human” responses
during downtimes
including service
credits

21 October 2013

46

Enterprise Journey To Cloud …
Public Cloud

(1)

CC

User
s

Corporate IT
Public Cloud

(2)

Contract

User
s

Corporate IT
Public Cloud

Hosted Private

Private Cloud

(3)

Tech Refresh
or SW Update

Corporate IT

On-Prem
vs. Cloud ??
Managed
Hosting

21 October 2013

47

Key Tenets Of An Enterprise Cloud Service Provider



Proven experience in mission

critical cloud operations


Compelling SLAs



Breadth of offerings



Open standards based



Complementary services

21 October 2013

48

Dimension Data Cloud Business Unit - Solution Offering

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