The primary research goal was to capture hard data on trends and attitudes towards desktop and mobile phones used for business purposes.

1. Sponsored by:
A Survey of IT and Business Phone
System Buyers
November 2013
© 2013 Dimensional Research. All rights reserved.

2. Key Findings
Employees use mobile phones for work everywhere
• Half use mobile phones even while sitting beside their desk phone
• 88% use mobile phones for work while on personal time
• Gen X most likely to use phones for work on personal time
Mobile phones will replace desk phones – eventually
• 70% say office phones will be replaced by mobile
• Millennials most likely to believe office phones will be replaced
• 79% say it will take more than two years for this to happen
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3. Goals, Methodology, and Participants
Research Goal
The primary research goal was to capture hard
data on trends and attitudes towards desktop
and mobile phones used for business
purposes.
Methodology
Individuals with responsibility for purchasing
and/or managing phones systems for business
use were invited to participate in an online
survey. Participants were secured from
independent resources are were not informed
that RingCentral was the survey sponsor.
Participants
A total of 309 qualified individuals completed the
survey.
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4. DEMOGRAPHICS
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5. Participant Profile
Job Function
IT or technology
Age
Less than 18
0%
65%
Business owner
19%
General business management
(Over 50)
28%
7%
Facilities or office management
3%
Finance
Millennials
(Less than 35)
29%
Baby Boomers
3%
Sales or marketing
1%
Support
1%
Other
1%
Generation X
(35 to 50)
43%
0% 10% 20% 30% 40% 50% 60% 70%
Responsibility for Business Phones
Evaluating and purchasing
90%
Day-to-day operations and
management
60%
0%
20%
5
40%
60%
80%
100%
Sponsored by:

6. Companies Represented
Industry
Company Size
2 - 19
23%
100 - 1,000
34%
20 - 100
43%
Technology
Services
Manufacturing
Financial Services
Construction, Architecture, or…
Healthcare
Retail
Education
Government
Food, Beverage, Hospitality, or…
Transportation
Pharmaceutical
Non-Profit
Utilities
Legal
Advertising, Marketing, or PR
Process and Chemicals
Telecommunications
Other
17%
11%
11%
9%
8%
8%
5%
4%
4%
4%
2%
2%
2%
1%
1%
1%
1%
0%
0%
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8%
5%
10%
15%
20%

7. DETAILED FINDINGS
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8. Half use mobile phones even while sitting
beside their desk phone
When employees use mobile phones for work purposes, where are they?
Choose all that apply.
Travelling between locations
82%
Working from home
75%
Non-office worksite (i.e. construction site, customer
location)
68%
In their company office location, but not at their own
desk
60%
Sitting at their desk, which has a desk phone, in the
company office
49%
0%
8
10%
20%
30%
40%
Sponsored by:
50%
60%
70%
80%
90%

9. Most employees use mobile phones for
work on personal time
Do employees ever use their mobile phones for work purposes while on
personal time (i.e. lunch, evenings, weekends, vacations)?
No
12%
Yes
88%
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10. Gen X most likely to say employees use
mobile phones for work on personal time
Do employees ever use their mobile phones for work purposes while on
personal time (i.e. lunch, evenings, weekends, vacations)?
All
88%
Millennials
12%
84%
16%
Yes
Generation X
90%
Baby Boomers
87%
40%
50%
No
10%
13%
60%
70%
10
80%
Sponsored by:
90%
100%

11. Most think desk phones will be
replaced by mobile
Do you think office desk phones will someday be fully replaced
by mobile devices?
No
30%
Yes
70%
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12. Participants say will take years for mobile
devices to replace office desk phones
In your opinion, how long will it take for mobile devices to replace
office desk phones?
n=think mobile devices will replace desk phones
Less than 2 years
All
21%
49%
23%
7%
3 - 5 years
6 - 10 years
More than 10 years
0%
20%
40%
60%
12
80%
100%
Sponsored by:

13. Millennials most likely to think mobile
phones will replace desk phones
Do you think office desk phones will someday be fully replaced
by mobile devices?
All
70%
Millennials
31%
74%
26%
Yes
Generation X
69%
Baby Boomers
66%
0%
10%
20%
30%
No
31%
35%
40%
50%
13
60%
70%
80%
Sponsored by:
90%
100%

14. For more information…
About Dimensional Research
Dimensional Research provides practical marketing research to help
technology companies make smarter business decisions. Our researchers
are experts in technology and understand how corporate IT organizations
operate. Our qualitative research services deliver a clear understanding of
customer and market dynamics.
For more information, visit www.dimensionalresearch.com.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud business
communications solutions. Easier to manage and more flexible than onpremise communications systems, RingCentral's cloud solution meets the
needs of modern distributed and mobile workforces, while eliminating the
expense of on-premise hardware and software. RingCentral is
headquartered in San Mateo, California.
For more information, visit www.ringcentral.com.
© 2013 Dimensional Research. All rights reserved.
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