Mayflower Capability Deck 03072012

www.mayflowerlanguages.com

Mayflower Language Services

Capability Presentation

Date : 03rd July 2012

Version 1.0

Practice Overview Translation Service Internalization (I18N)
About Mayflower Translation Service & Localization (L10N)
Mission Offering Testing
Practice Highlight What We Can Handle Internationalization
Vertical We Address Development
Our Customers I18N Sufficiency Testing
Our Associates Translation
Capacity & Turnaround Localization Testing
Engagement Model Functional Re-Verification
Translation Workflow Best Practices
Tools Testing Case Study
Translation Case Study

Mayflower - Confidential www.mayflowerlanguages.com

Practice Overview


• Founded in the year 2003

• Mayflower is a global translation and localization services
company with affiliated office in Bangalore, India

• Helps global companies in their Translation,
Internationalization-I18N and localization-L10N testing
requirements

• Mayflower works with some of the industry-leading
companies for their translation and localization needs


 To provide its client with a specialized, reliable, high-
quality translation, internalization and localization
testing services


 Dedicated practice for translation, I18N and L10N testing
activities

 Dedicated in-country translators with domain knowledge

 Well trained testing team

 Well defined quality process

 Well experienced automation experts


Translation Services


 Translation
 From any Indian / Asian / European languages to English and vice
versa
 We support more than 130 languages

 Localization of Products and documentation
 Localization of software products, Consumer Products, Websites etc.

 Voice Overs
 VO in all Indian / Asian / European languages

 Interpretation
 Interpretation services in various Indian, Asian, & European languages


 Software
Online help, Web pages, User Interfaces, User and Installation manuals, Screens / Hot
keys, Manuals, Collateral materials etc.
 Technical Documents
User guide, Installation guide, Brochures, Product specifications, Computing and
Electronics (Software and Hardware), Internet / Web, Machinery instruction manuals etc.
 Business / Financial Document
Business plans, Company profiles, Product catalogues, Business correspondence, Letters
of Intent & Introduction, Marketing materials, Tender documents, Annual reports, Financial
reports, Sales reports, Media reports, Training materials, Price lists etc.
 Legal Documents
Regulations & legal notices, Contracts, Agreements, Lease, Certificate, Copyrights,
Insurance polices, Visa / Immigration documents etc.
 Scientific Documents
Patents & Standards, Research papers, Formulations, Drawings, Journal articles and
research reports.
 Literary / Academic & General
Academic papers, Essays, Novels, Text & Fiction books, Sub-titling of movies etc.


 Telecom  IT / ITES  Defence
 Pharma  Insurance  Clinical
 Legal  Research
 Hospitality  Banking
Manufacturing   Automotive
 Media Healthcare
 e-
learning


 40 Project management staff in-house
 Dedicated testing team
 Over 350 freelance translators we work with on a regular
basis
 Native translators based in their countries of origin
 4000+ empanelled translators based worldwide


 On an average a translator can translate about 250 words per
hour and 1500 – 2000 words per day
 We have translated about 6 million words in 5 months on a
single project using multiple resources
 We can ramp up our teams to handle and execute very large
volumes as long as the scope is well defined
 Several engagement models possible depending on scope of
work


 For large volume projects
 Can dedicate a complete project management team
 Pre-selected translators contracted for the duration of the project
 Knowledge retention, learning and seamless work as good as client’s
extension of team.

 On-site projects
 Can deploy Language experts at Client’s premises.
 Close coordination with Client’s team.
 Client might have strong SLAs/Confidentiality clauses with their end
client.


 CAT Tools – SDL Trados 2009, Alchemy Catalyst, Others on
request
 QA – QA Distiller, SDL QA
 DTP – All Adobe Products, QuarkXpress, etc
 Multimedia tools – Soundforge, Adobe Premier Pro, Adobe
Audition, Audacity
 Proprietary scripting and automation tools


Translation Case Study


Client profile:
Is a global leader in business and technology services that help clients bring the future of work to
Scope
life Solution Benefits
• Translation of UI strings and Online • Translation activity was done by • On time delivery of translated strings
Help strings in following languages sourcing domain linguist and instructed and high level of customer satisfaction.
• French to provide the delivery as per Mayflower • Terminology management handled
• Spanish quality norms. consistently over multiple translators
• Portuguese (Brazilian)
• Localization team used its Knowledge
• Chinese (Simplified) • Effective usage of linguistic resources
Acquisition Process (KAP) to quickly
• Russian across all 6 languages to complete the
understand the customer’s requirements
• Arabic project on time.
and perform translation of UI and Online
• Total number words : 2,00,000 Help in 6 languages. • Re-usage of existing translation memory
to bring down the cost
• Linguistic verification testing • Internal tool was developed to extract
strings from Glossary and Index file
Project Schedule Metrics Results
• Overall Duration : 2.15 Months • Weekly reports were shared with client • Client appreciated with quality of
• Peak Team Size : 12 Native translators, on development of the project ensuring deliverable for 6 languages
2 Project Managers, 4 Localization project is on track
Engineers, 1 Delivery Manager
• Total Team Members : 6 (1 per
language)


Client profile:
EFI is a global leader in delivering next-generation digital technology that brings brand, ideas and images to life for
business globally
Scope Solution Benefits
• Translation of Admin Guide and Buyer • Translation activity was done by • Deliverables were made on time with
Help document into sourcing domain linguist and instructed high quality and customer satisfaction.
• French to provide the delivery as per Mayflower This reduced time to market for
• German quality norms. synchronized global release
• Spanish • Localizing Index and Glossary file • Working with Robohelp and
• Italian FrameMaker simultaneously helped in
• Dutch • Compilation of Robohelp and
delivering the project on time.
• Norwegian FrameMaker file were carried out
• Swedish simultaneously to beat the delivery • Terminology management handled
• Total number words : Admin Guide – schedule consistently over multiple translators
320,000, Buyer Help – 210,00 • Internal tool was developed to extract • Re-usage of existing translation memory
• Perform linguistic verification of the file strings from Glossary and Index file to bring down the cost benefited the
client
• Overall Duration : 1.5 Months • Weekly reports were shared with client • Deliverables were met as per clients
on development of the project ensuring expectation and client acknowledged all
• Peak Team Size : 19 Native translators,
project is on track the deliverables with high satisfaction.
3 Project Coordinators, 1 Project
Manager, 3 DTP experts, 1 Technical
Lead
• Total Team Members : 27


Client profile:
DELL a global leader in computer technology that develops, sells and supports computers and computer related
products and services.
Scope Solution Benefits
• Translation of UI strings and Online • GUI Map approach followed to track • All features mentioned in the GUI Map
Help strings in following languages features that need testing gets tested there by providing a clarity
• French on the scope.
• Spanish • Product screens validated by running
• German the English and language products in • Most of the G11n & Translation defects
• Chinese (Simplified) parallel. are covered because of the GUI testing.
• Japanese
• BITS & TFS used to Log and track
• Linguistic verification testing
Defects • New process with Test cases included
• Functionality test for the new/changed with the GUI map will eliminate any
features developed per release that • New process that will be started is that Functional slips.
affect L10n the Product test team will start providing
the pri#1 test cases in Test drive for
Project Schedule Metrics that affect L10n to avoid field
features Results
• Overall Duration : 2.15 Months • issues reports shared with client on
Weekly • A Good quality product is delivered in
• Peak Team Size : 5 Native translators, defects status and Calls/meetings on the market with minimal
1 Project Managers, regular intervals to discuss the progress Translation/G11n issues.
in testing of the product ensuring project
• Total Team Members : 5 (1 per is on track
language)


Internationalization (I18N)
and Localization (L10N)
Testing


Internationalization Internationalization Localization Functional
Translation Testing
Development Sufficiency Testing Re-Verification

Goal: To develop an internationalized product

Key Activities KEY ACTIVITIES
(New product Internationalization)
 Product packaging rules (Retro-fit Internationalization)
(languages specific DLLs, libraries)  Code Analysis
 Product Installation wizard  Code Amendment as per New
Key Inputs product I18N
internationalized
Product
 Locale and language selection Deliverables
/application to be
 Default and fall-back behavior  Internationalize
internationalized
 Bi-directional text handling Tools & Techniques d code base
– (code,
 No hard coding of any user visible  Localization kit
documentation,
website etc.)
strings  I18N Design Guidelines
 Extract out strings from the source  I18N language/environment
(Resource files, headers, etc) into specifics
Localization Kit  I18N as part of regular
 Allow for expansion of UI display development
items  Code Analysis
 Use locale specific methods and  String extraction and UI re-
APIs design
 Encoding issues for input, storage,  Locale specific methods/APIs
transmission, retrieval, and output


Translation Testing

Goal: To ensure the application is ready to be localized

KEY ACTIVITIES

 Product packaging rules
(languages specific dlls, libraries)
 Separation of translatable strings
Key Inputs from the source (Resource files, Tools & Techniques
Product headers, etc)
 Separation of region/culture Deliverables
/Application to  I18N Readiness Checklist
specific graphics, icons, etc  Internationalize
be  Pseudo-localization Testing-
 Support for multiple date/time d code base
internationalized Alchemy Catalyst Tool  Localization kit
– (code, formats  In-house I18N testing tools
documentation,  Support for multiple units of
website etc.) measurement
 Support for handling multi language
characters
 Identify bitmapped texts,
concatenated strings
 Identify probable UI or display
issues
 Identify translation
constraints/limitations
 Identify dictionaries to be used


Translation Testing

Goal: To translate and customize the product/application to the target languages /
locales

KEY ACTIVITIES

 Export translatable items to
suitable format Deliverables
Key Inputs  Translation to target languages Tools & Techniques  Translated String
Internationalized  Review mechanism includes Tables
and tested Proof read  Transformation tools  (Updated) Glossary
application/produc In-Country review  Translation tools (SDL Trados,  (Updated)
t – (code, Client review Alchemy Catalyst) Translation
documentation,  Visual Loc studio Memory
website etc.) Create/update language Glossaries &  Document management tools  Localized product
Translation Memories (Frame maker, Adobe) builds
 Import translations to the source  Configuration Management
format tools
 Customization (generating  Build tools (VS.NET, ANT)
language specific bitmapped texts,
locale specific images, icons, etc)
 Establish localized build
environment
 Generate localized builds


Translation Testing

Goal: To ensure the application/product is tested for localization support for all target
languages
UI Testing
 Text
 Cultural Conventions
 Processing

Deliverables
Key Inputs  Localized
Key Activities Tools & Techniques
Localized product/application
Application/Produ  UI Testing
 Linguistic Testing  Defect tracker for each target
ct Builds for each language
target languages  Test Reports

Linguistic Testing
 Contextually Correct Translation
 Copyrights and Trademarks
 Consistent term usage
 Language sensitive search
 Punctuation
 Diacritics + placement
 Tips are culturally correct
 Examples are culturally correct


Translation Testing

Goal: To ensure that there is no regression of the base code as a result of localization

KEY ACTIVITIES

 Verify base functions still work after
Key Inputs Deliverables
localization Tools & Techniques
 Internationalize  Globalized
 Regression
d application/Product
 Fall-back to base if locale/language  Defect Tracker
application/Prod  Localized for each
not available for all functions  Orthogonal Array
uct code and target market
 Install and Un-install  KVM or other h/w
Localization
 UI orientation reverts back to base  Test reports
Packs
(from bi-di) when base locale
selected
 Base locale/language selection


 Internationalization Sufficiency Testing, Pseudo Localization
 Tools- Alchemy Catalyst
I18N  I18N Check Lists
Phase  Start during the Integration phase
 Work closely with the development team
 Un cover issues upfront--Hard code, Truncation, Date/Time, Alt Keys

 Re-use of Translation Memory
 Preparation and review of Translation Kit
Translation  3 step process- Translation Editing and Proof reading
Phase  Review of Glossary with key Stake Holders (In country Reviewers)
 Provide domain specific details to the translators
 Consistency seamless communications between dev/test/translation team

 Split the Functional Testing and UI/Linguistic testing - Optimize resource utilization
Localizatio  Leverage English Test cases
 Use of L10N Check list - Country standards
n Testing  Language Independent automation
Phase  Reduce Test Cycle Time


Testing Case Study


Client profile:
EFI Is a global leader in delivering next-generation digital technology that brings brand, ideas and images to life for
business globally
Scope Solution Challenges
• Localization testing of Digital Application • Segregating the product features and • Understanding the product and
into following languages scheduling a fixed time for each feature executing all the test cases in short span
• French, German, Spanish, Italian, to monitor project progress efficiently in of time
Portuguese (Brazilian), Dutch, all 12 languages. • Setting infrastructure with VPN
Norwegian, Swedish, Danish, Chinese • Identify all the bugs in respective locale connection at Mayflower as per client
(Simplified and Traditional) Chinese languages and capturing the screen requirement
(Simplified & Traditional) and Japanese shots and providing them along with the
bug report. • Reporting all the bugs with screenshots
• Test case designing based on English
• Tracing and fixing all non-functional helped to get the issues fixed in fast
version of the product
bugs proactively pace
• Fixing of all linguistic bugs
• Splitting functional and non-functional
• Reporting of all functional and non bugs and reporting all functional bugs to
functional bugs client on time
• Overall Duration : 1 Month • Reporting all functional and non • On-time delivery with desired quality
• Peak Team Size : 12 Test Engineers, 1 functional bugs with screenshots level
Test Lead, 1 Resource Manager • Fixing all language issues on time
• Total Team Members : 12 • Using same linguistic resources for a
longer period helped in delivering
localization testing before schedule


Client profile:
Symbol Technologies a global leader in mobile data capture and delivery equipment – Wholly owned subsidiary company
of Motorola
Scope Solution Challenges
• UI localization testing of hand held • Knowledge acquisition of the product in • Reporting bugs in a highly confidential
mobile application into following short span of time way and maintaining a secure bug
languages database
• Setting up clear communication channel
• French, German, Spanish, Italian, to increase flexibility of all test engineers • Managing resources dynamically to
Chinese (Simplified and Traditional), respond to the client requirement
Japanese and Korean changes quickly
• Test case designing based on English • Managing encoding issues while
version of the product localizing to Asian languages
• Fixing of all linguistic bugs
• Managing logistics and training for
• Reporting of all functional and non resources to conduct testing at client
functional bugs premises
Project Schedule Metrics / Reporting Results
• Overall Duration : 1 Month • Reporting all UI bugs with screenshots. • Faster time-to-market for synchronized
• Peak Team Size : 1 PM, 1 Localization • Weekly status meeting with client global product releases
Test Engineers, 8 translators/testers, 8 • High level of consistency across 8
reviewers localized products
• Total Team Members : 18 • Flexible workload management to further
reduce costs
• Complete and accurate bug reports


Thank You


Mayflower Capability Deck 03072012

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