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TOASTMASTER
                                                                          ®




www.toastmasters.org                                          NOVEMBER 2011



   14 DARE TO                 18 DON’T HESITATE    28  Q&A WITH
   DELEGATE                   — EMULATE            RACE FOR THE CURE
                                                   FOUNDER NANCY BRINKER




                                          TED TALKS
                                           and the
Presenter Elizabeth Gilbert
at TED 2009
                                      World Listens
                                                 Annual TED conference
                                              demonstrates the ultimate
                                              melding of communication
                                                         and leadership.
                                                                  Page 22
®
                                                                                        TOASTMASTER
      VIEWPOINT
                                                                                        PUBLISHER                                              Daniel Rex
                                                                                        EDITOR                                                 Suzanne Frey
                                                                                        ASSOCIATE EDITORS                                      Beth Black
                                                                                                                                               Paul Sterman
                                                                                        JUNIOR WRITER                                          Jennie Harris
                                                                                        EDITORIAL ASSISTANT                                    Michelle Tyler


WORDS ON FIRE
                                                                                        ART DIRECTION                                          Susan Campbell
                                                                                        GRAPHIC DESIGN                                         Deidre Gaffney


                                                                                                   TI OFFICERS AND DIRECTORS
                                     “The bullets whizzed above my head.
                                                                                                 Founder Dr. Ralph C. Smedley (1878-1965)
                                     Angry Communist soldiers shouted over a
                                                                                                                2011-2012 OFFICERS
                                     loud speaker: ‘Do you hear me? Turn the                International President Michael Notaro, DTM
                                                                                                                                     Alameda, California, USA
                                     boat back NOW!’ I kept my head down              International President-elect John Lau, DTM
                                     and prayed as the threats got louder and                    First Vice President George Yen, DTM
                                                                                                                                     Kuching, Sarawak, Malaysia


                                     louder. Finally, Dad steered our small boat                                                     Taipei, Taiwan
                                                                                            Second Vice President Mohammed Murad, DTM
                                     out of Saigon Harbor and into the open                                                          Dubai, United Arab Emirates
                                                                                        Immediate Past President Pat Johnson, DTM
                                     sea. I felt the ocean mist — the spray of salt                                                  Victoria, British Columbia, Canada
                                                                                                   Executive Director Daniel Rex
                                     water. Freedom, freedom at last!”                                                               Mission Viejo, California

                                        Those passionate words were spoken                       Secretary-Treasurer Sally Newell Cohen
                                                                                                                                     Mission Viejo, California

                                     by my college friend Hien, a Vietnamese
                                     immigrant and engineering student at the                                 2011-2012 DIRECTORS
                                     University of California, Berkeley, 27 years                   James Sultan, DTM David Hollingshead, DTM
                                                                                                       Kirkland, Washington          Jacksonville, Florida
                                     ago in a student dining hall. His speech is                     ASSIGNED TO REGION 1            ASSIGNED TO REGION 8

                                                                                                      Kevin Doyle, DTM Wendy Harding, DTM
                                     as clear to me today as the day he delivered                         Honolulu, Hawaii           Fredericton, New Brunswick, Canada
                                                                                                     ASSIGNED TO REGION 2            ASSIGNED TO REGION 9
it. His fervent belief in freedom silenced a room of hungry, skeptical students.             David McCallister, DTM Roberta Perry, DTM
His powerful impromptu message struck a chord. Hien lacked the mechan-                                    Fort Worth, Texas
                                                                                                     ASSIGNED TO REGION 3
                                                                                                                                     Los Angeles, California
                                                                                                                                     ASSIGNED TO REGION 10

ics of a polished speaker — he had a heavy Vietnamese accent and didn’t                       Jacquie Schnider, DTM George Thomas, DTM
                                                                                                  Calgary, Alberta, Canada           Doha, Qatar
use gestures or make eye contact. But he made up for it with his passion and                        ASSIGNED TO REGION 4             ASSIGNED TO REGION 11

                                                                                                    Andrew Little, DTM Mike Storkey, DTM
                                                                                                      New Berlin, Wisconsin          Airlie Beach, Queensland, Australia

          “Vitality is more than enthusiasm.                                                         ASSIGNED TO REGION 5            ASSIGNED TO REGION 12

                                                                                                        Gina Cook, DTM Balraj Arunasalam, DTM
                                                                                                   Kanata, Ontario, Canada           Colombo, Sri Lanka
          It is the force of life, vigor and truth                                                  ASSIGNED TO REGION 6             ASSIGNED TO REGION 13
                                                                                                    Viki Kinsman, DTM Christine Temblique, DTM
          that radiates from the speaker.”                                                                 Oakton, Virginia
                                                                                                     ASSIGNED TO REGION 7
                                                                                                                                     Meycauayan, Philippines
                                                                                                                                     ASSIGNED TO REGION 14




conviction; his exuberant words had the power to change the world. It ranks
                                                                                                            TOASTMASTERS
as one of the greatest speeches I have ever heard.                                                          INTERNATIONAL
                                                                                           P.O. Box 9052 Mission Viejo, CA 92690 U.S.A.
    What makes a great speech? To me, the answer is vitality. Vitality is more                    949-858-8255 Fax: 949-858-1207
than enthusiasm. It is the force of life, vigor and truth that radiates from the                      Voicemail: 949-835-1300
                                                                                                     www.members.toastmasters.org
speaker. Vitality is the energy and power of words drawn from within — a
lifetime of experience and wisdom. Vitality is the passion that resonates deep              CONTACTING WORLD HEADQUARTERS
                                                                                         For information on joining
in your soul and then rises from you to crystallize in public expression. Vital-         or building a club, visit:                         www.toastmasters.org
ity is words on fire.                                                                    Article submission:                   submissions@toastmasters.org

    Hien’s impromptu speech had vitality. He didn’t need a self-help book or             Letters to the Editor:                        letters@toastmasters.org
                                                                                         To change address, log in to: www.toastmasters.org/members
Internet posting to find his topic. His message was deeply embedded in his
heart. He lived every word he spoke. He was authentic, genuine and passion-
ate — and he spoke on a topic of significance. He expressed his deep love for             The TOASTMASTER Magazine (ISSN 00408263) is published monthly by
                                                                                          Toastmasters International, Inc., 23182 Arroyo Vista, Rancho Santa Margarita,
freedom, and his message will never be forgotten.                                         CA 92688, U.S.A. Periodicals postage paid at Mission Viejo, CA and additional
                                                                                          mailing office. POSTMASTER: Send address change to The TOASTMASTER
    Toastmasters is a learning laboratory where you learn to speak with vital-            Magazine, P.O. Box 9052, Mission Viejo, CA 92690, U.S.A.
                                                                                              Published to promote the ideas and goals of Toastmasters International, a
ity. Before looking outward for material, look inward. We all have emotional              nonprofit educational organization of clubs throughout the world dedicated to
                                                                                          teaching skills in public speaking and leadership. Members’ subscriptions are
                                                                                          included in the $27 semi-annual dues.
hot buttons in life. Is there a “fire in your belly” crying for expression? Find              The official publication of Toastmasters International carries authorized
                                                                                          notices and articles regarding the activities and interests of the organization, but
a vital topic that stirs your soul. Your speech becomes vibrant and animated              responsibility is not assumed for the opinions of the authors of other articles.
                                                                                          The TOASTMASTER magazine does not endorse or guarantee the products
when you speak from the heart, radiating power and passion. You will learn                it advertises.
                                                                                              Copyright 2011 Toastmasters International, Inc. All rights reserved.
it all at Toastmasters, a place where leaders are made. T                                 Reproduction in whole or in part without written permission is prohibited.
                                                                                          Not responsible for unsolicited material.
                                                                                              Toastmasters International, The TOASTMASTER and the Toastmaster
                                                                                          International Emblem are trademarks of Toastmasters International registered
                                                                                          in the United States, Canada and many other countries. Marca registrada en
                                                                                          Mexico. Printed in U.S.A.




                                            MICHAEL NOTARO, DTM
                                            International President
                                                                                                     WHERE LEADERS ARE MADE
2 WHERE LEADERS ARE MADE                                                                               www.toastmasters.org
TABLE OF CONTENTS

November 2011                     Volume 77, No. 11

DEPARTMENTS

 2 VIEWPOINT:
     BY MICHAEL NOTARO, DTM
                             WORDS ON FIRE

     International President


 4 LETTERS
 5 MY TURN:
     CHARACTER
                  DEVELOPING

     Calm your nerves with
     stage strategies.
     BY KATHRIN LAKE, ACB


 6 AROUND THE GLOBE                                   22
26 LEADERSHIP         : WANT TO BE
     A REMARKABLE LEADER?
     Five tips for adapting to change.
     BY KEVIN EIKENBERRY


27 LOOKING AT LANGUAGE:
     TO ‘EH’ OR NOT TO ‘EH’
     Clearing up confusion
     about Canadian English.
     BY JENNY BARANICK

     Q&A: NANCY BRINKER
                                                      14                                                 28
28   Race for the Cure founder raises

                                                           FEATURES
     breast cancer awareness.

     FUNNY YOU SHOULD
30   SAY THAT: SIGN LANGUAGE
                                                           8         WHAT A MATCH!
                                                                     Consider boosting your Toastmasters training
     How do you survive the drive?
     BY JOHN CADLEY                                                  with speech contests.
                                                                     BY MARGARET OPPENHEIMER, ACG, ALB

31   THE TRAVELING TOASTMASTER
                                                                     DARE TO DELEGATE
                                                           14        When more people share the work, more people
                                                                     share the satisfaction of a job well done.
ARTICLES                                                             BY JUDITH PEARSON, DTM, Ph.D.
     ON TOP — AT LAST
12   Jock Elliott becomes the
     2011 World Champion of                                22        TED TALKS … AND THE WORLD LISTENS
                                                                     Where the power of the story meets the
     Public Speaking.                                                power of the big idea.
     BY PAUL STERMAN                                                 BY CRAIG HARRISON, DTM


18 DON’T HESITATE — EMULATE
     Model yourself after your
     favorite speaker.
                                                       Since 1924, Toastmasters International has been recognized as the leading organization
                                                       dedicated to communication and leadership skill development. Through its worldwide
                                                       network of clubs, each week Toastmasters helps more than a quarter million men and women
     BY RYAN LEVESQUE                                  of every ethnicity, education level and profession build their competence in communication
                                                       so they can gain the confidence to lead others.

21 BACK-POCKET SPEECHES
     Be prepared for last-minute
                                                       By regularly giving speeches, gaining feedback, leading teams and guiding others to achieve
                                                       their goals, leaders emerge. They learn to tell their stories. They listen and answer. They plan
     speaking opportunities.                           and lead. They give feedback — and accept it. They find their path to leadership.
     BY JUDY HUANG, CC                                 Toastmasters International. Where Leaders Are Made.


     Cover photo TED/Asa Mathat                                                                       TOASTMASTER NOVEMBER 2011                           3
LETTERS TO THE TOASTMASTER


                                                                                        Toastmasters, for providing the least
                             “Thanks, Toastmasters, for                                 expensive university in the world for
                                                                                        developing leadership and communi-
                             providing the least expensive                              cation skills!
                             university in the world for                                Jim Armstrong, ACB, ALB
                                                                                        New Effective Communication club
                             developing leadership and                                  Guadalajara, Mexico
                             communication skills!”
                                                                                        Passed Torch
                                                   – Jim Armstrong, ACB
                                                                                        Working full-time, studying for a doc-
                                                                                        torate, managing three kids and at-
                                                                                        tending Toastmasters leaves little time
Intergenerational Clubs                   want to speak more often and sign up
                                                                                        for reading the Toastmaster Magazine,
Maureen Zappala’s article “Intergen-      for the timer role.
                                                                                        but when the front touted “Guiding
eration Collaboration” (July) could          Toastmasters has, without a doubt,
                                                                                        Your Tribe” (August), I was hooked!
have been talking about my club. When     enabled me to see that I’ve always
                                                                                            As the first president of the newly
I joined Tralee Toastmasters at age 24,   been a leader. I’m more conscious of
                                                                                        chartered Central Valley Toastmasters, I
I was the youngest member. I clicked      what I say and how I say it, and more
                                                                                        know all too well the struggles of guid-
with one of the senior members, Celine    concerned about whether the mes-
                                                                                        ing a tribe. Passing the torch to our new
Slattery, ACS, who was assigned as        sage comes across clearly. After eight
                                                                                        president a few short weeks ago was
my mentor. Four years later, I have       months, I became the vice president
                                                                                        difficult because I left many loose ends
achieved my CC and have one goal left     education, a role that allowed my lead-
                                                                                        to my successor. In my new role as im-
to earn my CL –– and Celine and I are     ership skills to soar. The responsibilities
                                                                                        mediate past president, I am determined
as close as ever.                         of scheduling members, tracking club
                                                                                        to walk at his side, while allowing him
    She introduced me to district con-    goals and hosting after-club events to
                                                                                        to take the lead as the president should.
ferences and is always willing to help.   keep members engaged are challenging.
                                                                                            Paul Sterman’s article helped me
Likewise, I feel I have taught Celine a      I have encouraged literally every
                                                                                        gain focus on what I need to do: help
thing or two, such as conquering her      person I know to join Toastmasters.
                                                                                        my successor inspire and engage our
fear of the computer mouse.               I get excited about attending our
                                                                                        members, show them they are individ-
    Tralee Toastmasters now has mem-      weekly meetings and am ready to
                                                                                        ually valued, and listen to and address
bers of all ages, which certainly makes   excel at higher officer positions.
                                                                                        their needs. As members become a lit-
Table Topics more interesting. I have     Mia Appling, CC, CL                           tle tired or unmotivated as each of us
recently become a mentor myself and       Gateway 2 Toastmasters                        do, we must “light a fuse” and mentor
hope to pass on some of the advice        Newark, New Jersey                            others, focusing on their strengths and
and support Celine has given me.                                                        keeping things interesting, while most
Thank you, Celine, and Tralee Toast-      Practicing English                            importantly, being authentic. Thank
masters, for your encouragement,          In April, the article “Climbing the           you for “lighting a fuse” for me and
advice and friendship.                    Corporate Ladder” really struck a             helping me regain my enthusiasm!
                                          chord. In Guadalajara, Mexico, we
Vicky McCarthy, CC                                                                      Debbie Zamora
Tralee Toastmasters                       only have eight English-speaking              Central Valley Toastmasters
Mounthalk, Tralee, Ireland                Toastmaster clubs, six of which are           Sanger, California
                                          company clubs within companies
Eager to Act                              conducting business globally.                 Digital Kudos!
I joined Toastmasters in 2009 with           Members in those clubs can only            Big thanks for the digital magazine! I
the simple goal of becoming a better      advance in their careers by being lead-       think it is much more beneficial, since
speaker. My initial plan was to sit       ers and communicators in English.             we have access to the edition every-
back, observe and give speeches only      Skills learned in their clubs have            where in the world. It is also better
when asked. Two months went by and        certainly helped. Since January 2011,         for the environment.
I was eager to do more than simply        we have had 13 members promoted               Filip Dabovic, CC, CL
sit back and observe. The enthusiasm      or find better positions [as a result         HP Toastmasters Barcelona
from my fellow members made me            of] their Toastmasters skills. Thanks,        Barcelona, Spain

4    WHERE LEADERS ARE MADE
MY TURN




DEVELOPING CHARACTER
An actress draws on stage strategies
to overcome nervousness.
By Kathrin Lake, ACB

                                             I began looking at my club’s best

A
         lthough I was primarily                                                     not having an off-stage area or “green
         a playwright in my theater       speakers and noticed that I could          room.” This is the space where per-
         days, I also spent two years     study them the same way I study            formers wait before they go onstage
intensively training as an actor and      characters and actors. One speaker         and where they do their last-minute
have performed confidently on stage       in particular caught my attention:         preparation, such as vocal warm-ups,
many times. So why in my first days       Christine, whom I admired because          breathing and visualization. But in
of speaking as a Toastmaster did my       she was not afraid to connect with         public speaking, unless you are in a
knees shake, my voice quiver and my       the audience. Using bold eye contact,      formal setting or at the professional
palms drip cold sweat?                    she walked up to audience members          level, you have no green room.
   I had stage fright! I don’t remem-     and talked directly to them when she           Instead, speakers should get to
ber it being nearly as intense in my      accentuated a point. In theater, there     club meetings early to prepare. Take
acting days. I had to ask, Why? And,      is what actors call a “fourth wall”—       some private time to focus — even
why now?                                  an imaginary barrier at the front of       if that means making a bathroom
                                                                                     stall your mini-green room. I have
      “ I began looking at my club’s best speakers                                   visualized my speech, practiced my
                                                                                     breathing and even jumped up and
      and noticed that I could study them the same                                   down for an energy boost in that
      way I study characters and actors.”                                            little cubicle.
                                                                                         I now see as blessings the many
                                                                                     transitions that knocked me for a
   The first difference I noticed         the stage that separates the actors        loop when I moved from the theater
between acting and speaking was the       from the audience. To break through        to Toastmasters. I have successfully
nakedness I felt when I spoke. In the     my fourth wall in public speaking, to      integrated my theater tips into speak-
theater I was “clothed” by playing        make bold eye contact and actively         ing skills, and have the fulfilling op-
a character that insulated and com-       connect with my audience, I started        portunity to help my fellow Toastmas-
forted me, but in Toastmasters I was      “playing” Christine.                       ters, some of whom have never been
exposed. My audience was not look-           No one knew I was doing this, but       in the audience of a live theatre, let
ing at a fictional character, they were   they did notice that I got better at en-   alone acted in one. Now when con-
looking at me!                            gaging my audience. Soon I integrated      fronted with stage fright or speaking
   After I became more comfortable        “playing Christine” into my speaking       fright, I say: Bring it on! T
in my club, I realized that every mem-    style and did not have to do it con-
ber was in the same boat, and that        sciously. If I ever feel unnerved or am     Kathrin Lake, ACB, is a member
I should relax and get comfortable        not engaging an audience, I go back         of Royal-T Toastmasters club
being myself. Later, I realized some-     to that same technique. I also teach        in Vancouver, British Columbia,
thing that was perhaps even more          this technique, with some adaptations,      Canada, and a past District 21 area
surprising: I didn’t have to completely   when coaching other speakers –– and         governor. She is also the author of
abandon the comfort of role-playing       it works like a charm for them, too.        Writing with Cold Feet. Reach her
that I had in the theater. I could just      My other big transition from act-        at kathrin@survivaltothrival.com.
role-play selectively.                    ing to speaking was getting used to
                                                                                      TOASTMASTER NOVEMBER 2011             5
AROUND THE GLOBE

        INTERNATIONAL                              SNAPSHOT
        INTERPRETATIONS                        Local Toastmasters Rosa Ritch, Ushani Abeynayake, CL, and Pamella
                                               Blackwood, CTM, CL, enjoy the pristine waters of the Cayman Islands.




    HOW TO AIR KISS IN FRANCE
    In French social settings, men and
    women are expected to greet each
    other — as well as bid adieu —
    with air kisses, known as la bise.
    These kisses aren’t real, and they
    don’t imply romantic intentions.
    Men shake hands with other men
    (unless they know each other well
                                                  WHAT DO YOU SAY WHEN...
    and then air kisses are often in           YOU ARE ACCEPTING AN AWARD?
    order, as they typically are between       Members from King Boreas Toastmasters club in Saint Paul, Minnesota, respond:
    two women).                                “I receive this award with great enthusiasm. From my heart and mind, I thank you
       To air kiss, gently touch your          for this special honor and award.” – RENEE KVASNIK, ATMG
    cheek to your acquaintance’s, purse
                                               “Thank you, Toastmasters, for making everything a possibility. As Toastmasters,
    your lips and make a kissing sound.
                                               we support each other in every endeavor. I will always be grateful for every oppor-
    There isn’t a rule as to which cheek       tunity afforded me in this organization.” – LAURIE BUCHBERGER, DTM
    should get the initial kiss, but people
                                               “I am extremely honored –– and, yes, relieved –– to receive this award. The long nights
    typically offer their right cheek first.
                                               dreaming of this day have all been worthwhile! Thank you!” – DANA WHEELOCK, CC
    Change sides and “kiss” the other
    cheek. Depending on the region, it         “When accepting an award, I usually thank those who gave it to me and tell
    may be customary to kiss up to four        what I hope to do in the future in accordance with the award. Then I sit down
                                               and hope the attention goes to someone else.” – WAYNE BENJAMIN HANSON, DTM
    times. An occasional nose bump is
    inevitable, but c’est la vie!              Congratulations to the King Boreas club on its 70-year anniversary!



        BOTTOM LINE

    Recognizing Success                                Across the Map                            Free Resources
    Congratulations to every member                    Toastmasters                              Visit the Brand Portal
    who has worked tirelessly to achieve               welcomes six                              for tools and information,
    a DTM award and to clubs celebrating               new countries:                            including brand guidelines
    anniversaries of 20 years or more.                 Angola, Aruba,                            and templates, at
    Visit www.toastmasters.org/halloffame              Mongolia,                                 www.toastmasters.org/brandportal.

    monthly to see who is being honored.               Rwanda, Slovenia and Vietnam!

6      WHERE LEADERS ARE MADE
LEADERSHIP TIP                        MEMBER MOMENT
  COMMUNICATING AS                        NEW ACCREDITED SPEAKER
  THE LEADER
                                          Conor Cunneen, DTM, earned the coveted Ac-
  Being a leader gives you authori-
                                          credited Speaker designation this past August
  ty and power, but it also requires
  tact and humility if you want to        at the 2011 Toastmasters International Con-
  inspire others. “The most dan-          vention. This was the third attempt for Cun-
  gerous leadership myth is that          neen, an Irish keynote speaker and business
  leaders are born –– that there is       humorist who joined Toastmasters eight years
  a genetic factor to leadership,”        ago. A member of Platinum Toastmasters club
  says leadership expert Warren           and Windy City Professional Speakers club,
  G. Bennis. “This myth asserts that
                                          both near Chicago, Illinois, Cunneen describes
  people simply either have cer-
  tain charismatic qualities or not.
                                          himself as “a hound for self-improvement.”
  That’s nonsense; in fact, the op-       What is it about the Accredited Speaker
  posite is true. Leaders are made                                                                      Conor Cunneen
  rather than born.”                      (AS) Program that attracted you?
      Anyone who wants to lead            The challenge. The AS Program is probably the toughest speech audition
  others will quickly discover the        anyone can go through in any organization.
  value of this wisdom. Remember
  these important tips for honing         What is the difference between speaking in clubs and speaking in
  your leadership skills when com-        the Accredited Speaker Program?
  municating with others:
                                          Disneyland versus Marine boot camp. One encourages you to grow through
  To be a credible leader, own
                                          flattery, one through a heavy dose of reality.
  your position of authority.             Now that you are an Accredited Speaker, will you quit your day job?
                          If you
  are nervous, don’t show it.             Ha! I hope not. I’ve gone through this process to improve myself in my
                                          day job, where I speak to associations and corporations. And it has
  Speak eloquently and profes-            [done that] — big time.
  sionally. Express gratitude for
                                          Do you have any advice for members who are interested in seeking
  good teamwork.
                                          the AS designation?
                             How
  you speak to others matters. While      Treat it as the best learning experience to become a better speaker. If you don’t
  you need to appear strong, you          get it, remember that you are a better speaker than if you hadn’t tried at all.
  should show respect to earn it.
                  Trust your group        Learn more about Conor Cunneen at irishmanspeaks.com.
  members and be willing to tell
                                          For information about the Accredited Speaker Program, visit
  them the whole story.
                                          www.toastmasters.org/AccreditedSpeakerBrochure.




Call for Convention                         Accredited Speaker                           Tune In       Listen to the
Presenters Toastmasters                     Anniversary The                              Toastmasters Podcast Series
International seeks experienced             Accredited Speaker Program                   with hosts Bo Bennett and
and dynamic speakers for the 2012           began 30 years ago in November               Ryan Levesque for tips, new
International Convention in Orlando,        1981. Since then, only 63 people             information and laughs. Visit
Florida. Apply after November 1 at          have earned the Accredited                   www.toastmasters.org/podcast.

www.toastmasters.org/CallforPresenters.     Speaker designation.

                                                                                      TOASTMASTER NOVEMBER 2011               7
Lisa Panarello of Staten Island,
                             New York, accepts her trophy in
                             the 2010 World Championship of
                             Public Speaking semifinals.



8   WHERE LEADERS ARE MADE
WHAT A MATCH!
How to boost your Toastmasters
training with speech contests.
By Margaret A. Oppenheimer, ACG, ALB


                                          judges, guests and fellow competitors.     receive permission from your club’s

T
      he Entertaining Speaker
      manual was open on my desk,         While it was a challenge, the experi-      vice president education.) Competent
      but I felt as dreary and dull as    ence also brought excitement and fun.      Communication manual objectives
a rain-drenched afternoon. “I’m not       At the end of the event, I checked off     such as getting to the point or per-
funny,” I wailed. I love delivering       the project in my manual. Done! Then       suading with power lend themselves
informational speeches: researching       I could admire the certificate I re-       to a wide variety of subject matter
massive amounts of material, boiling      ceived for placing first in the contest!   that will win over audiences and judg-
down the findings and offering genu-                                                 es. Even the judicious use of visual
inely useful factual information. But     Contests Complement                        aids (like some props) can lead to tri-
how was I going to write a humorous       Too often contests are seen as extra       umph. So make your manual speeches
speech? I couldn’t think of a single      work at Toastmasters: time-consum-         do double duty: Compete in a contest
comical incident in my life that would    ing distractions that divert a mem-        and have a fellow member evaluate
take more than a minute to retell.        ber’s focus from working through           your speech for project credit at the
   The solution? I signed up for the      the manuals and earning educational        same time. You can even use an up-
Fall 2010 Humorous Speech Con-            awards. Actually, the contests and         coming contest as motivation to com-
                                                                                     plete your most intimidating manual
      “With a little ingenuity, virtually any project                                project, like I did with the humorous
      speech in the Competent Communication                                          speech contest. In addition to those
                                                                                     benefits, there’s an extra advantage:
      manual can be presented in a contest.”                                         When you sign up for a contest, it is
                                                                                     a guaranteed speaking opportunity in
test to force myself to tackle Project    manuals complement each other. You         front of your club and then maybe an
Three, “Make Them Laugh.” Even            can use contests to add energy and         audience of new friends from other
though I didn’t have the slightest idea   forward your momentum through              clubs — take advantage of it.
of what I was going to speak about,       the communication manuals, and at             For Vice President Education
I knew I would come up with some-         the same time, use the manuals to im-      Francine Burke of Mad Toasters club
thing. I wouldn’t let myself disappoint   prove your contest performances. Try       in New York City, the manual guide-
the club officers or members who          the following strategies to kick-start     lines kindle ideas that she develops
had signed up to compete. It didn’t       your progress in both areas.               into contest speeches. Francine earned
take long to discover some surprising                                                credit for Project Six in the Compe-
benefits from my solution.                Give manual speeches as                    tent Communication manual, “Vocal
   The speech contest’s immutable         contest speeches. With a little            Variety,” with a performance she gave
deadline approached rapidly, which,       ingenuity, virtually any project speech    in a humorous speech competition.
thankfully, saved me from agonizing       in the Competent Communication             “For me, a humorous speech and vocal
over my speech topic for too long. On     manual can be presented in a contest.      variety were a natural fit,” she says.
the day of the club contest, I handed     (Toastmasters are allowed to give up          Although the advanced manuals
my manual to a fellow member, who         to two speeches per manual outside of      present more of a challenge, most of
then filled out the evaluation form       their club meetings; however, before       them contain at least one project that
as I delivered my speech in front of      giving such speeches, you must first       could be used to prepare a contest
                                                                                     TOASTMASTER NOVEMBER 2011            9
speech. For example, Project One           movement to ramp up the fun in a          money on writing and marketing
of the Public Relations manual asks        contest speech. Ask yourself if you       the book, I was afraid of literally
us to present a five- to seven-minute      incorporated each objective from the      being “on the streets” as an
speech that will build goodwill for        manual, and if you didn’t, figure out     impoverished writer.
Toastmasters International. Did            what you need to change.                      With only a minute left in my
Toastmasters change your career or            A few of the speech projects —         presentation, I was afraid to wing
your personal life? Make that story        Project One, for instance — offer         it and touch on that serious fear as
the kernel of your goodwill presenta-      subtler tips. I learned through           a counterpart to the optimism. The
tion to meet the requirements of the       experience that carefully reading the     speech was worse for it, and I didn’t
project and perhaps win an inspira-        instructions for “The Ice Breaker”        place. Two lines from the Ice Breaker
tional speech contest.                     is very important when it comes to        speech instructions could have
                                           participating in a speech contest.        helped me recognize and correct the
Use the Competent                          Here’s what happened:                     weakness before the competition.
Communication manual to                       I gave a speech that described         “Share significant personal experi-
improve your contest speech.               how I marketed my book about an           ences. The more personal your talk,
The more I revisit the Competent           effective but little-known dietary        the warmer the relationship will be
Communication manual, the more             treatment for Crohn’s disease. I titled   between you and the audience.” My
I realize how skillfully its 10 projects   my speech “On the Streets” because        speech would have been more inspi-
                                                                                     rational if I had shared deep personal
                                                                                     fears that would have added emo-
       “I learned through experience that carefully                                  tional resonance to the story. All of
       reading the instructions for ‘The Ice Breaker’ is                             which demonstrates the importance
                                                                                     of carefully reading the instructions
       very important when it comes to participating                                 for the manual projects you are
       in a speech contest.”                                                         working on.

                                                                                     Apply contest lessons to future
are designed. Together, the projects       I promoted the book by wearing a          speeches. You’ll find that burnishing
cover the most important elements          signboard and handing out fliers          a speech for competition teaches les-
of any speech, regardless of topic         on street corners. I talked about the     sons that will make your next manual
or audience. Take advantage of all         funny reactions my signboard and          speeches even better. Not long after
that information! It can help you put      fliers had received, and the satisfac-    competing in the Humorous Speech
together a fantastic speech, especially    tion of hearing from people I had         Contest, I was preparing Project Four
if you review the information given in     helped. At the end, I mentioned           of the Speaking to Inform manual,
all the manual projects.                   that writing the book was one of          which involves preparing a fact-find-
    Doing that is simple. After you        the things I wanted to see in my          ing report — not the type of presenta-
finish writing a contest speech, go        obituary, and I asked a provocative       tion you immediately think of as hilar-
through the manual one project at          question: “What do you want to see        ious. But using my contest experience,
a time. Read the full text of each         in your obituary?” It worked, and I       I decided to make the report not just
project to see if you have missed any      advanced to the next level.               factual, but funny. I titled my speech
ideas that you could incorporate.              Then, in the midst of my speech       “Did You Wash Your Hands?” In a
Some projects have obvious rel-            at the division contest, I suddenly       speech that made my audience squirm
evance, such as Project Five, “Your        realized that my speech title had         and then laugh, I talked about germs
Body Speaks.” This reminds us to           a secondary, deeper meaning I             and the best ways to avoid catching
scrutinize our presentations for op-       hadn’t thought about: Because I           a cold. This provided me with oppor-
portunities to add gestures and body       had spent so much of my time and          tunities for highly humorous gestures


          Read it online @ www.toastmasters.org/magazine.
10 WHERE LEADERS ARE MADE
UNSUNG HEROES OF
                                           SPEECH COMPETITIONS
                                           By Michelle Tyler
as I mimed germs greeting each other       The backbone of Toastmasters speech contests are members
on my hands. Clearly, the audience’s       who stand behind the scenes, patiently watching to make sure
laughter that day didn’t just material-    everything runs smoothly. They see how the competitions work
ize. It came from my work in prior         and get to know the roles and rules from the inside out. When
manual projects and contests that
                                           these members subsequently enter contests, they have an
helped me develop this new speech.
                                           edge over other competitors because they are acutely aware
I still have a long way to go before       of what is being judged.
reaching the district level in speech         Cindy Hinckley, DTM, has acted as chief judge and judge
competitions. However, by learning         in speech contests, but she also has served in less prestigious
simultaneously from manuals and
                                           roles such as ballot counter and timer. A member of five
contests, I am sure to have a great
time competing as I progress through       Toastmasters clubs around Watauga, Texas, she says she has
                                           enjoyed every contest role, because each has its benefits. As
                                           timer, “You always have a great view of everything, [and you]
  “Share significant                        play a very important role since time is one of the criteria for
  personal experiences.                    disqualification,” she says. Being ballot counter is fun, adds
  The more personal                        Hinckley, because you get “to know the outcome before it is
                                           announced at the contest!”
  your talk, the warmer
                                              Judi Hopper from Acton, Ontario, Canada, acted as the test
  the relationship will                    speaker in an Evaluation Speech Contest. She presented a
  be between you and                       speech without the chance for an award in order for contes-
  the audience.”                           tants to present their oral evaluations. Hopper said the role of
                                           test speaker had “never really occurred to me … but it was
                                           a lovely experience in every way.” Being a test speaker is a
each manual toward my next educa-          great way to practice presentation skills outside of Toastmasters
tional award in the communication
                                           meetings — and, at the same time, receive credit toward
track. I am going to use the 2012
International Speech Contest as            Toastmasters educational awards.
motivation to complete Project Two,           Whatever your role may be in a speech competition, it is
“Uplift the Spirit,” from the Specialty    rewarding to pitch in. “There is a satisfaction in taking time
Speeches manual.                           outside of my normal club meeting to help the district conduct
   I don’t know what I am going to
                                           fair and fun contests for the growth of everyone involved,”
talk about, but it doesn’t matter. I
have signed up to compete, so I am         says Steven Timmons of the Afterburners Toastmasters club in
committed. Now — to finish writing         Fortworth, Texas. And, Hinckley adds, “The contest’s success
that speech! T                             can be directly attributed to each and everyone who par-
                                           ticipated, whether by volunteering to help, competing or just
                                           being part of the audience.”
Margaret A. Oppenheimer, ACG,
ALB, is a member of Advanced                  So even if you are an unsung hero of a Toastmasters speech
Expressions club in New York City.         competition, you are invaluable to the contest process. And
A writer and editor, her most recent       can learn and enjoy a thing or two along the way.
book is Beat Crohn’s! Getting to
Remission with Enteral Nutrition.         Michelle Tyler is the editorial assistant of the Toastmaster magazine.
Reach her at margaretoppenheimer          Reach her at mtyler@toastmasters.org.
@verizon.net.

                                                                                  TOASTMASTER NOVEMBER 2011 11
ON TOP — AT LAST
After years of trying, Australian Jock Elliott becomes
Toastmasters’ World Champion of Public Speaking.
By Paul Sterman




W
            aking up in his Las Vegas,     awaited Toastmasters title. “Thank you     and romantic partners. In his case,
            Nevada, hotel room on          for more than a lifetime of challenge,     the latter referred to his wife, Robyn
            the morning of August 20,      opportunity and friendship,” he said in    (also a Toastmaster). Laced with
Jock Elliott was ready to face eight       accepting the first-place award in front   insights and wit, his presentation,
highly qualified competitors in the        of a capacity audience of nearly 2,000     “Just So Lucky,” emphasized the vital
last round of the Toastmasters World       people from 50 countries.                  nature of the “ties that bind,” noting
Championship of Public Speaking.               Reflecting on his triumph a few days   how much we need the people we are
This was familiar ground for Elliott       later, Elliott said he has been touched    closest to.
— his sixth time in the championship       by the flood of congratulatory mes-           Elliott said he and his siblings
finals, the most ever for a Toastmaster.   sages and emails he has received from      have had their differences over the
    What kept him plugging away after      fellow members all over the world.         years — like most brothers and sis-
falling short so many times?               “It’s been very warming,” he says in       ters — but that hadn’t dimmed their
    “I’ve always seen [the champion-       an email interview. “There are many        love for each other. “Blood is thicker
ship] as achievable and within my          [members] I’ve known [personally] for      than water,” said the Australian, add-
reach, even if it has too often eluded     years, and many more, I think, who         ing playfully, “And nobody is thicker
my grasp,” says Elliott, a member for      have known my work, either from be-        than my brother.”
36 years. “I keep going because I won’t    ing at the Convention the various times       Elliott stressed that we must work
be beaten.”                                I’ve competed or from watching the         on relationships, put time and effort
    And he wasn’t. At this year’s In-      tapes [of my contest speeches].”           into making them better: “If we trea-
ternational Convention, the resident           This year, Elliott won over the        sure these ties, nurture these ties, then
of Bongaree, Queensland, Australia,        judges with a speech that reflected        we’ll have all the luck we’ll ever need
defeated all others and won his long-      on relationships with family, friends      — and we won’t need Facebook.”
12 WHERE LEADERS ARE MADE
CONVENTION WRAP-UP
   Four days in Las Vegas are festive and forward-looking.
   By Paul Sterman
   Toastmasters International celebrated its new look,          ignation that can be achieved in Toastmasters. It repre-
   and lineup of leaders, at the 80th annual International      sents the mastery of professional speaking techniques.
   Convention. The August event ushered in a new                   Michael Notaro, DTM, of Alameda, California, took
   chapter in the organization’s 87-year history.               the helm as the new International President at the
      Nearly 2,000 people attended the Convention –– the        Convention. An attorney and a member of three clubs,
   most in 20 years. At the Opening Ceremonies, held            Notaro joined Toastmasters 26 years ago. At that time,
   August 17, Toastmasters officially unveiled its updated       he notes, “I just wanted to get through my next speech.
   brand with a comprehensive visual system that will make      However, with the completion of each leadership role,
   the organization’s identity more clear and consistent.       I felt my confidence building. I seized the opportunity
      Also at Opening Ceremonies, keynote speaker Dave          and invested in Toastmasters International as my life-
   Logan gave a captivating presentation about how              long professional development program.”
   organizations can improve their corporate culture. All          John Lau, DTM, of Kuching, Sarawak, Malaysia,
   attendees received a copy of the best-selling book           was selected as the International President-elect.
   Tribal Leadership, which Logan co-authored.                  Rounding out the 2011-2012 Executive Committee
      The four-day program at Bally’s Las Vegas hotel           is First Vice President George Yen, DTM, of Taipei,
   included 12 communication and leadership skill-building      Taiwan, and Second Vice President Mohammed
   sessions. In addition, Robin Sharma gave an inspirational    Murad, DTM, of Dubai, United Arab Emirates.
   speech when honored on August 19 as Toastmasters             Seven new members of Toastmasters International’s
   International’s 2011 Golden Gavel recipient.                 Board of Directors were also chosen. (For com-
      Conor Cunneen, DTM, of Naperville, Illinois, earned       plete election results, visit www.toastmasters.org/
   the title of Accredited Speaker, the highest speaking des-   AnnualBusinessMeeting).


    Visit youtube.com/toastmasters to view 2011 Convention videos and facebook.com/ToastmastersInternationalOfficial
    FanPage for Convention photographs.



A Long Journey                            humorously and movingly on his                 Now that Elliott has won the ulti-
The 2011 World Championship               relationship with his grandfather           mate speaking title, what comes next?
started with 30,000 participants from     Roscoe. The elderly man’s wise words           “I have become so used to being
116 countries. The finalists came         encouraged the speaker to persevere         the bridesmaid at these [champion-
from places ranging from Hollywood,       and achieve his goals.                      ship] events that I had not given much
California, to Berlin, Germany, to Ro-       The 2011 Taped Speech Winners            thought to the future beyond the
torua, New Zealand. The second- and       (a category for members of undistricted     obvious ‘This won’t look too bad on
third-place winners in the 2011 contest   clubs) were also announced at the Con-      my CV,’ etc. I imagine some travel will
were Kwong Yue Yang of Guangzhou,         vention. The winners are: first place,      happen; I’ve already received a number
Guangdong, China, with the speech         Rozmina Rana; second place, Okoth           of invitations and I will certainly take
“Fortune Cookie,” and Scott Pritchard     Okombo; third place, Sonali S. Shah.        advantage of some of them.
of Las Vegas, Nevada, U.S., with his      All three are from Nairobi, Kenya.             “It’s been a great journey, but it’s
speech “Roscoe’s Words.”                     Elliott loves competing in all speech    not over yet.  Who knows what tomor-
   Yang is an Australian who moved        contests. He has participated in nearly     row will bring?” T
to China. With “Fortune Cookie,” he       380 Toastmasters competitions since
charmingly chronicled his journey         becoming a member. In order to grow          Watch the top three speeches from
to self-confidence, revealing how         as a speaker, says Elliott, “it is neces-    the 2011 Toastmasters World
he learned to trust himself, rather       sary to push the envelope.” “For me,         Championship of Public Speaking
than others, when making impor-           that has meant competition and also          at youtube.com/toastmasters.
tant decisions in life. With his speech   professional after-dinner speaking,
“Roscoe’s Words,” Pritchard reflected     emcee work and training,” he adds.
                                                                                       Paul Sterman is an associate editor
                                                                                       at the Toastmaster magazine. Reach
       Watch it online @             youtube.com/toastmasters.                         him at psterman@toastmasters.org.

                                                                                      TOASTMASTER NOVEMBER 2011 13
14 WHERE LEADERS ARE MADE
DARE TO DELEGATE
When more people share the work, more
people share the satisfaction of a job well done.
By Judith E. Pearson, DTM, Ph.D.



                                        leaders cannot hire or fire, they           Years ago I had the privilege to

I
    f you want to be a leader,
    Toastmasters International is a     must instead guide and inspire.         work as an area governor under Past
    top-notch proving ground. You                                               International Director Evelyn-Jane
can chair committees, organize          Choose the right people                 “E.J.” Burgay. She once said to me,
conferences and contests, and hold      and motivate them.                      “You have to know what makes
offices –– valuable experiences         Once you’ve estimated how many          people tick.” E.J. was an expert at
that will advance your career and       people you will need, it’s time to      delegating and motivating others.
skyrocket your self-confidence. You     delegate tasks. When looking for        She knew that learning is high on my
may be thinking: Sure, I’d like to      people, remember: Motivation and        list of values. When she phoned me
pursue leadership opportunities,        dependability are more important        to participate in a project, she always
but it seems like too much work.        than skill.                             said, “Judy, I have a great learning
Think again! As a leader, you must         The way you present the task to      experience for you!” When I knew
dare to delegate.                       others can bolster their willingness    the project would match my value
                                                                                system, I inevitably said “yes.”

    “Since Toastmasters leaders cannot hire or                                  Match the person to the task.
                                                                                You compliment others when you
    fire, they must instead guide and inspire.”                                  ask them to participate in a task
                                                                                that matches or expands their skills.
                                                                                People enjoy demonstrating their
   Delegating gives a leader many       to participate and follow through.      expertise –– especially for a worthy
advantages. Besides reducing your       Infuse your team with enthusiasm        or important goal. To match the
work and saving time, it teaches you    for the work ahead, and emphasize       person to the task, I repeat: You must
to communicate persuasively, super-     the importance of the project in a      get to know people.
vise and train others, and expand       positive manner.                           Some folks like working with
your sphere of influence. Those who        Volunteers are most responsive       technical details while others like
take part can benefit as well, enjoy-   and enthusiastic when their assign-     working creatively. Some excel in the
ing the gratification of service to a   ments tie in with their needs. You      limelight; others are more comfortable
cause, self-improvement through         can appeal to a person’s need for a     behind the scenes. Some people are
hands-on training and personal          sense of belonging by saying, “We       good with numbers; others prefer
growth through problem-solving,         want you on our team.” To appeal to     working with words. If you are
learning and mastery. The work          self-esteem, say, “Your unique skills   organizing a team or committee, make
becomes easier and often more fun.      and talents will make this conference   certain the members of the group have
In addition, more people share the      a success.” To appeal to achievement    a good mix of talents and strengths.
satisfaction of a job well done.        and mastery, say “I’m going to help
Delegation is especially important      you step out of your comfort zone,      Define project tasks and
to an organization like Toastmas-       stretch your abilities and succeed at   communicate them clearly.
ters International where volunteers     something you never thought you         Clearly communicate to each team
perform most of the work. Since our     could do.”                              member the purpose of the project,
                                                                                TOASTMASTER NOVEMBER 2011 15
SHOW YOUR APPRECIATION
     By Judith Pearson, DTM, Ph.D.                                                    When you check on progress,
                                                                                   ask open-ended questions such as,
     As the project leader, you can show your appreciation to your
                                                                                   “What are you working on now,
     team members in many ways.                                                    and what have you accomplished
          Put their names or photos in your Toastmasters newsletter                since we last talked?” Provide sincere
                                                                                   praise and positive reinforcement
          or website and offer to send copies to their employers.
                                                                                   for all efforts. Almost everyone
          Hold an awards ceremony and recognize project                            enjoys hearing, “Well done, I knew
          participants with certificates, words of appreciation                     we could count on you.” or “Wow!
          and applause.                                                            That’s great progress!” or “I admire
                                                                                   and appreciate your work.”
          Send thank-you cards or tokens of gratitude.                                If the work seems behind
          Hold a party for all participants and celebrate the                      schedule, or the finished products
                                                                                   are flawed, maintain a helpful,
          completion of the project.
                                                                                   open attitude. Explore with team
          Discount their registration fee for the next district or                 members how improvements could
          division event.
                                                                                        “At project
          Honor your participants by giving them sought-after
                                                                                        completion, many
          roles in additional events such as contests, conferences
          and training programs.
                                                                                        Toastmasters will
          Write a letter of appreciation for enclosure in their
                                                                                        feel satisfaction
          personnel file at their workplace.                                             in knowing that
     When people have a satisfying volunteer experience, they                           they served a
     are more likely to offer their services the next time you ask.                     worthy cause.”
                                                                                   be made. Ask what additional
                                                                                   help or resources they may need.
or her responsibilities and the sched-    Track progress, give feedback
                                                                                   If the project is not going well,
ule. Specify and quantify what you ex-    and help people solve problems.
                                                                                   consider other approaches. You
pect for the final outcome and rewrite    Check in with your workers
                                                                                   may need more volunteers or a
complicated instructions in the simpler   periodically and ask about their
                                                                                   restructuring of work assignments.
form of an outline or diagram.            progress. Are they completing
                                                                                   If you find that a particular person
   Provide access, or tell your team      project milestones on time?
                                                                                   is poorly suited to a task, you could
how to obtain any relevant reference      Do they have the resources they
                                                                                   assign a mentor to work with him,
materials, such as training manuals,      need? Have unforeseen obstacles
                                                                                   or you could ask him to take on
meeting minutes and workbooks.            emerged? Do they still understand
                                                                                   another task instead.
Ask questions to ensure they un-          the task? Throughout the project,
                                                                                       If a member must resign as
derstand their tasks, like “Do you        your leadership responsibility
                                                                                   a result of illness or conflicting
understand the instructions?” and         is to monitor the work, provide
                                                                                   priorities and responsibilities,
“Do you have a good concept of the        guidance and give feedback. Giving
                                                                                   empathize with any problems, thank
end product?” Then give every mem-        feedback is similar to giving a speech
                                                                                   her for the work done so far and
ber your phone number(s) and make         evaluation. Be positive and helpful.
                                                                                   allow her to bow out gracefully.
yourself available throughout the life    Use phrases such as this one: “I
                                                                                   Remember, Toastmasters is a
of the project to answer questions        like the way you have done this
                                                                                   volunteer organization. A member
and provide additional guidance           part of the task. Here are some
                                                                                   who is not available for today’s
and clarification.                        additional approaches.”
                                                                                   project may be available for future
                                                                                   projects –– provided you have
       Read it online @           toastmasters.org/magazine.
                                                                                   maintained a positive relationship.
16 WHERE LEADERS ARE MADE
Allow for creativity and                would. In fact, if you have selected       in the process. Nevertheless, recogni-
variations in work style.               skilled, creative and motivated people,    tion and rewards are a meaningful
Keep your focus on the final result     they probably will do the task better      part of the volunteer’s experience.
and final product(s), not on the        than you would have, and you will be       Share the credit and let people know
details of how the job gets done.       pleasantly surprised with the results of   their work is valuable.
People accomplish their work in         their endeavors!                              By delegating work, you will de-
                                                                                   velop your own skills too, particularly
                                                                                   in listening, planning, decision-making
    “Recognition and rewards are a meaningful                                      and problem-solving. So organize a
    part of the experience. Share the credit and                                   campaign to be elected division gover-
                                                                                   nor. Raise your hand when your club
    let people know their work is valuable.”
                                                                                   or district needs a chairperson. Let the
                                                                                   executive committee know you want
various ways, according to individual   At project completion, provide             to coordinate the conference. You can
preferences. When people are allowed    thanks, recognition and rewards.           do it, because you dare to delegate! T
to work in their preferred ways, they   At project completion, many Toast-
                                                                                    Judith E. Pearson, DTM, Ph.D.,
feel ownership for the work.            masters will feel an inner satisfaction
                                                                                    is a licensed psychotherapist and
   While some people like to work       in knowing that they served a worthy        trainer. She is a member of the
piecemeal, others like to complete      cause. Others will be glad they helped      Galloping Governors Toastmasters
tasks through continual effort. The     out because they learned valuable           club in Fairfax, Virginia. Contact
people on your team may not perform     self-improvement and professional           her through her website at
the task exactly the same way you       skills and, we hope, had a good time        engagethepower.com.




                                                                                   TOASTMASTER NOVEMBER 2011 17
DON’T HESITATE — EMULATE
    Modeling yourself after a favorite
    speaker is a great way to learn.
    By Ryan Levesque




    D
“          on’t be an original.”           a point, leading the audience to       someone for trying to copy Martha
           Unusual-sounding advice,        laughter and motivating others to      Stewart when decorating a cake?
           isn’t it? How often have you    action. Let’s focus on who we want     Or fault a tennis player for trying to
    been encouraged to be original,        to be. Let’s be copycats.              emulate Roger Federer? If we want
    unique and, of course, yourself?          Somewhere a reader is shaking       to improve our public speaking, why
       But what if you are new to public   her head bitterly as she reads this,   not emulate the skills, techniques and
    speaking? What if being yourself       protesting, “No one should try to      styles of terrific speakers?
    means overflowing with nerves, fear    imitate another speaker! You need         As a new Toastmaster, I remember
                                                                                  watching my mentor, Tom Andresen,
         “We learn to do almost anything new —                                    conduct our club meeting. As Toast-
                                                                                  master, Tom came across as polished,
         swinging a baseball bat, baking a cake                                   smooth and genuine. When transition-
         or delivering a speech — by watching,                                    ing between speakers and meeting
         observing and imitating.”                                                roles, Tom offered sincere and encour-
                                                                                  aging words, shared how speeches
                                                                                  touched him and made witty com-
    and ineffectiveness? What if it        to find your own speaking style!”      ments, eliciting laughter and smiles.
    means clutching your notes or          But anyone following that advice          I learned that Tom didn’t
    shaking at the lectern? Many of        would miss the point of imitating      spontaneously think of these segues
    us joined Toastmasters precisely       an expert. We learn to do almost       when he arrived at the lectern. He
    because we wanted to be someone        anything new — swinging a baseball     actively listened to find a way to
    else: a person who can stand           bat, baking a cake or delivering a     make a connection, and he prepared
    comfortably while addressing a         speech — by watching, observing        his transitions before he approached
    group, powerfully driving home         and imitating. Who would criticize     the lectern.
    18 WHERE LEADERS ARE MADE
When Tom invited me to serve          I thought about how I would use         How loudly or softly would your
as Toastmaster for the first time, I     my voice and body movements             favorite speaker speak? At what
decided to just do what he did, as       more purposefully, with passion and     points would her voice build to a
best as I could. No one ever called      conviction. The next day I won the      crescendo, and when would she
me out for trying to act like Tom. In    club contest. It was clear that I had   lower it to a whisper, inviting the
fact, over time, fellow club members     stepped up my game — overnight!         audience to lean forward to catch
complimented me on my own smooth                                                 every word? Imagine her pace —
transitions. Although Tom retired        Learning the Copycat Method             how quickly or slowly would she
several years ago, his masterful         Think of your favorite presenter.       speak? Are there any times when
mannerisms continue to mentor me.        Perhaps it’s someone you’ve             she would speed up with excitement?
                                         watched on television, in your          Or slow down to a crawl to empha-
Drawing Inspiration                      workplace or at your club. What         size a point?
from a World Champ                       is it about his or her delivery that
                                                                                 Words. What words would your
It was the day before the club           captures your attention? Take
                                                                                 favorite presenter use? How does he
speech contest. I had worked hard        your next prepared speech and
                                                                                 paint vivid word pictures? Does she
on my speech in the preceding            imagine your favorite presenter
                                                                                 avoid using phrases that can siphon
weeks. I was looking forward to          at your club meeting giving your
                                                                                 power — such as kind of, sort of
                                                                                 and maybe? What words or phrases
                                                                                 does he repeat to drive home the
                                                                                 message?
    “Even when we imitate other speakers,                                           After mentally reviewing your
    we never entirely stop being ourselves.”                                     entire speech, review the notes you
                                                                                 made. Put a star next to at least one
                                                                                 quality in each category — physical
                                                                                 presence, voice and words — that
getting home from work, rehearsing       speech. How would that person           moved or impressed you.
my speech once more and getting a        deliver your content?
good night’s rest. And then I received      Focus on three areas: physical       Visualization. Close your eyes and
an email. Darren LaCroix, the            presence, voice and words — and         watch the presentation unfold in
Toastmasters 2001 World Champion         jot down notes on how your speech       your mind like a movie, focusing
of Public Speaking, was speaking         might be improved.                      especially on how your favorite
that evening at a local library. I                                               speaker would use those three
                                         Physical Presence. Picture the          starred qualities. Now watch the
decided to attend.
                                         emcee introducing your favorite         film again — only this time you
   Darren showed the video of his
                                         speaker. How quickly does she travel    are the star.
contest-winning speech. He dissected
                                         to the front of the room? As she
the speech, showing video clips from                                             Practice. Practice the speech
                                         begins, what gestures does she use,
earlier versions, demonstrating the                                              exactly as you want to deliver it
                                         and how natural and fluid do they
evolution of the speech. Watching                                                at your meeting. Unleash the full
                                         appear? What range of motion does
such an accomplished speaker — on                                                force of your enthusiasm and energy.
                                         she employ with her arms, hands,
video and in person — inspired me.                                               If you make a mistake, push through
                                         legs and feet? How much of the stage
   Driving home, I re-played my                                                  and keep going, resisting the urge to
                                         does she use? Does she move delib-
speech in my mind as I had done                                                  start over or to pause and collect your
                                         erately? How long does she hold eye
so many times, except this time, I                                               thoughts. As much as possible, you
                                         contact with one individual before
imagined Darren presenting it. When                                              want to simulate the experience of
                                         shifting her gaze?
I arrived home, I slashed unnecessary                                            delivering the speech to an audience.
words and details from my notes. I       Voice. Now consider what you
replaced drab images with more lively,   would hear as your favorite speaker
colorful ones. And most importantly,     continues with your presentation.       Stand and Deliver
                                                                                 Psychology teaches us that we can
                                                                                 adjust our attitudes by adjusting
       Read it online          @ www.toastmasters.org/magazine.
                                                                                 our physical actions. In his classic
                                                                                  TOASTMASTER NOVEMBER 2011 19
book The Magic of Thinking Big,               What candor! Todd told a large      we elevate our own performance.
Dr. David J. Schwartz writes,              audience of fellow Toastmasters that   And in truth, even when we imitate
“Confident action produces confident       he had watched and admired world-      other speakers, we never entirely
thinking. So, to think confidently,        famous speaker Tony Robbins for        stop being ourselves. Our unique
act confidently. Act the way you           years, and decided to emulate him.     personalities emerge, and over time,
want to feel.” Before you are in-          I didn’t hear one Convention           blend with the styles of the speakers
troduced to speak, think of your           attendee complain that Todd Newton     we work to emulate.
favorite presenter’s confidence, and       is a Tony Robbins knockoff. The           Be a better speaker. Be a copycat. T
pretend you are that person —              reason: He’s not! Todd comes across
excited to share your message with         as natural, spontaneous, inspiring     For more information about Todd
a delighted audience. Act the way          and funny. Those qualities could       Newton, see the July 2010 issue of
you want to feel.                          certainly describe Tony Robbins,       the Toastmaster magazine.
                                           but Robbins doesn’t have an
Todd Newton’s Example                      exclusive claim to any of them.
                                                                                   Ryan Levesque   is a host of the
At the opening ceremonies of the           When Todd began speaking, he
                                                                                   Toastmasters Podcast (www.
2010 International Convention, 1,500       used his own inspiring stories and
                                                                                   toastmasters.org/podcast) and a
Toastmasters sat in the hotel ballroom     examples, but he modeled himself
                                                                                   member of Renaissance Advanced
in Palm Desert, California, listening to   after Tony Robbins. Those skills and
                                                                                   Toastmasters in Westborough,
keynote speaker Todd Newton. Todd          mannerisms have now become part
                                                                                   Massachusetts. He is president of
made a confession: “I’m glad Tony          of his own style.
                                                                                   eBookIt.com, an eBook conver-
Robbins isn’t here tonight, because           When we try to emulate another
                                                                                   sion company. Reach him at ryan@
you’d be looking at me like I was a        speaker in style or technique,
                                                                                   ebookit.com.
cheap, cutout carbon copy of him.”         especially a spectacular speaker,




20 WHERE LEADERS ARE MADE
BACK-POCKET SPEECHES
You can prepare for a last-minute opportunity.
By Judy Huang, CC

We have an opening for a speaker at       know what to talk about, work on           heart in your throat, you are ready for
tomorrow’s Toastmasters meeting. Is       fine-tuning the speech.                    the last speech tip.
anyone interested in giving a speech?
                                              repare. Preparation can help                elax. I know you hear this all
                                          P   or hinder your delivery. While         R    the time: Just relax, have fun and

W
            e have all seen a similar
            email in our inbox. Did you   too much preparation can lead to           you will do fine. There is real science
            find the opportunity tempt-   a speech that will overwhelm the           behind this statement. There is a pri-
ing … but also terrifying? Maybe you      audience, too little preparation can       mal part that activates a fight-or-flight
wanted to take the speaking spot but      leave a speaker overwhelmed. As with       tendency. When we are stressed out,
you worried about doing a poor job        everything in life, the key to speech      that tendency kicks into overdrive;
and looking bad in front of your fellow   preparation is moderation. There           as Toastmaster Bernard Arias of San
Toastmasters. Did the fear immobi-        are two parts to this tip: writing         Francisco, California, puts it, “It is
lize you to such an extent that all you   and practicing.                            like a door opens and all the words
could do was click the “delete” button       As for drafting your talking points,    just fly out of our brain.”
with your trembling finger?               you want to craft your speech so there         The rational part of your brain
                                                                                     must engage your knowledge as best
                                                                                     it can when you are in this overdrive
       “As with everything in life, the key to                                       state. Therefore, try to remain as calm
      speech preparation is moderation.”                                             as possible so the rational part of your
                                                                                     brain can kick into action and enable
                                                                                     your presentation to go as planned. If
    Don’t worry! Super speech help is     is a clear beginning, middle and end.      you are able to relax, you may even,
here. Use the following SuPeR tips to     Also, make sure these sections are in-     dare I say, enjoy being in the moment.
deliver a speech in any situation with    terlaced by a cohesive message or story.       To take on that unexpected speak-
little or no prior notice –– a “back-         When rehearsing your speech,           ing opportunity, you just need to
pocket” speech –– and free yourself       practice it just enough so there will      remember S.P.R. –– pick Subjects you
from panic.                               be some spontaneity in your final          love, Prepare moderately and Relax
                                          delivery. Although everyone has a dif-     to enjoy your success. The next time
   ubject matter expertise. Some          ferent answer for the magic number         you receive an email announcing a
S  topics are near and dear to your
heart. In fact, you know these subjects
                                          of practice hours it takes to deliver a
                                          perfect speech, I believe you should
                                                                                     speaker opening, use your finger to
                                                                                     click “reply”— and seize that golden
so well that others see you as an ex-     practice until you can pick your-          opportunity. T
pert. Pick one of these for your back-    self up after stumbling during your
pocket speech. You will be confident      speech; yet do not practice so much         Judy Huang, CC,is the president of
giving such a speech and can express      that you can recite every single word       Oakland Uptown Toastmasters in
yourself passionately as a result of      in your speech verbatim. Now, with          Oakland, California. Contact her at
                                                                                      judy_huang@ymail.com.
your strong conviction. Now that you      your speech in your hands and your
                                                                                      TOASTMASTER NOVEMBER 2011 21
Renny Gleeson at TED2009, Session 4: “See,”
   Feb. 5, 2009, Long Beach, California.




                                                                                         Bono helps host the TEDGlobal2009
                                                                                         preview in London, England,
  TEDx Curator Jessica Mah                                                               Nov. 19, 2009.

                                                 Photo courtesy of Anjelika Deogirikar         Photo by Bruno Vincent / Bruno Vincent for TED
22 WHERE LEADERS ARE MADE
TED TALKS …
                                               AND THE
                                               WORLD LISTENS
                                               Where the power of the story
                                               meets the power of the big idea.
                                               By Craig Harrison, DTM



                                               Imagine being granted 18 minutes               “TED is where the cool kids
                                               to deliver the speech of your life to an   hang out,” says Vickie Sullivan,
                                               audience of brilliant and influence-       founder of Sullivan Speaker Services,
                                               wielding visionaries — people who          Inc., in Tempe, Arizona. Sullivan
                                               can turn your “big idea” into a new        is a marketing strategist who
                                               company, public policy or even a           positions experts for opportunities
                                               worldwide movement.                        such as TED.
                                                  Welcome to TED — which stands               The audience members at a TED
                                               for Technology, Entertainment and          Talk, she notes, “have been successful
                  Photo by TED / Asa Mathat



                                                      “Keep in mind that your message
                                                      is bigger than your talk, bigger than the
                                                      audience or even the event itself.” – Trisha Bauman
                                               Design. This is where the power of         in a variety of ways. And there are
                                               story meets the power of the big idea.     not a lot of venues where they gather
                                                  The interdisciplinary presentations     in one place. That’s what gives TED
                                               given at these pricey annual               conferences cachet with a very elusive
                                               conferences, where attendance is by        segment of the marketplace.”
                                               invitation or application, are known          At a typical TED conference
                                               as TED Talks. The time limit on            you may hear 40 or more speakers.
                                               TED presentations is 18 minutes,           Innovative musical pieces are also
                                               and emphasis is placed on dynamic          interspersed with the speeches. The
                                               content and innovative ideas.              talks can be persuasive, courageous,
                                                  TED is the ultimate melding of          ingenious, inspiring, funny or some
                                               communication and leadership.              combination of these qualities. Energy
                                               TED Talkers persuasively present           comes from the speakers, the audience
                                               their most compelling ideas to enlist      and the prominence of the event itself.
Elizabeth Gilbert at TED2009,                  the support and input of a diverse,           “The TED conference has its own
Session 5: “Understand,” Feb. 5,               distinguished audience, full of            mystique,” says storyteller, author and
2009, Long Beach, California.                  company founders, culture-crafters         radio personality Carmen Agra Deedy,
                                               and other movers and shakers.              who delivered a TED Talk in 2005.
                    Photo byTED / Asa Mathat
                                                                                          TOASTMASTER NOVEMBER 2011 23
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011
Toastmaster magazine nov-2011

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Toastmaster magazine nov-2011

  • 1. TOASTMASTER ® www.toastmasters.org NOVEMBER 2011 14 DARE TO 18 DON’T HESITATE 28 Q&A WITH DELEGATE — EMULATE RACE FOR THE CURE FOUNDER NANCY BRINKER TED TALKS and the Presenter Elizabeth Gilbert at TED 2009 World Listens Annual TED conference demonstrates the ultimate melding of communication and leadership. Page 22
  • 2. ® TOASTMASTER VIEWPOINT PUBLISHER Daniel Rex EDITOR Suzanne Frey ASSOCIATE EDITORS Beth Black Paul Sterman JUNIOR WRITER Jennie Harris EDITORIAL ASSISTANT Michelle Tyler WORDS ON FIRE ART DIRECTION Susan Campbell GRAPHIC DESIGN Deidre Gaffney TI OFFICERS AND DIRECTORS “The bullets whizzed above my head. Founder Dr. Ralph C. Smedley (1878-1965) Angry Communist soldiers shouted over a 2011-2012 OFFICERS loud speaker: ‘Do you hear me? Turn the International President Michael Notaro, DTM Alameda, California, USA boat back NOW!’ I kept my head down International President-elect John Lau, DTM and prayed as the threats got louder and First Vice President George Yen, DTM Kuching, Sarawak, Malaysia louder. Finally, Dad steered our small boat Taipei, Taiwan Second Vice President Mohammed Murad, DTM out of Saigon Harbor and into the open Dubai, United Arab Emirates Immediate Past President Pat Johnson, DTM sea. I felt the ocean mist — the spray of salt Victoria, British Columbia, Canada Executive Director Daniel Rex water. Freedom, freedom at last!” Mission Viejo, California Those passionate words were spoken Secretary-Treasurer Sally Newell Cohen Mission Viejo, California by my college friend Hien, a Vietnamese immigrant and engineering student at the 2011-2012 DIRECTORS University of California, Berkeley, 27 years James Sultan, DTM David Hollingshead, DTM Kirkland, Washington Jacksonville, Florida ago in a student dining hall. His speech is ASSIGNED TO REGION 1 ASSIGNED TO REGION 8 Kevin Doyle, DTM Wendy Harding, DTM as clear to me today as the day he delivered Honolulu, Hawaii Fredericton, New Brunswick, Canada ASSIGNED TO REGION 2 ASSIGNED TO REGION 9 it. His fervent belief in freedom silenced a room of hungry, skeptical students. David McCallister, DTM Roberta Perry, DTM His powerful impromptu message struck a chord. Hien lacked the mechan- Fort Worth, Texas ASSIGNED TO REGION 3 Los Angeles, California ASSIGNED TO REGION 10 ics of a polished speaker — he had a heavy Vietnamese accent and didn’t Jacquie Schnider, DTM George Thomas, DTM Calgary, Alberta, Canada Doha, Qatar use gestures or make eye contact. But he made up for it with his passion and ASSIGNED TO REGION 4 ASSIGNED TO REGION 11 Andrew Little, DTM Mike Storkey, DTM New Berlin, Wisconsin Airlie Beach, Queensland, Australia “Vitality is more than enthusiasm. ASSIGNED TO REGION 5 ASSIGNED TO REGION 12 Gina Cook, DTM Balraj Arunasalam, DTM Kanata, Ontario, Canada Colombo, Sri Lanka It is the force of life, vigor and truth ASSIGNED TO REGION 6 ASSIGNED TO REGION 13 Viki Kinsman, DTM Christine Temblique, DTM that radiates from the speaker.” Oakton, Virginia ASSIGNED TO REGION 7 Meycauayan, Philippines ASSIGNED TO REGION 14 conviction; his exuberant words had the power to change the world. It ranks TOASTMASTERS as one of the greatest speeches I have ever heard. INTERNATIONAL P.O. Box 9052 Mission Viejo, CA 92690 U.S.A. What makes a great speech? To me, the answer is vitality. Vitality is more 949-858-8255 Fax: 949-858-1207 than enthusiasm. It is the force of life, vigor and truth that radiates from the Voicemail: 949-835-1300 www.members.toastmasters.org speaker. Vitality is the energy and power of words drawn from within — a lifetime of experience and wisdom. Vitality is the passion that resonates deep CONTACTING WORLD HEADQUARTERS For information on joining in your soul and then rises from you to crystallize in public expression. Vital- or building a club, visit: www.toastmasters.org ity is words on fire. Article submission: submissions@toastmasters.org Hien’s impromptu speech had vitality. He didn’t need a self-help book or Letters to the Editor: letters@toastmasters.org To change address, log in to: www.toastmasters.org/members Internet posting to find his topic. His message was deeply embedded in his heart. He lived every word he spoke. He was authentic, genuine and passion- ate — and he spoke on a topic of significance. He expressed his deep love for The TOASTMASTER Magazine (ISSN 00408263) is published monthly by Toastmasters International, Inc., 23182 Arroyo Vista, Rancho Santa Margarita, freedom, and his message will never be forgotten. CA 92688, U.S.A. Periodicals postage paid at Mission Viejo, CA and additional mailing office. POSTMASTER: Send address change to The TOASTMASTER Toastmasters is a learning laboratory where you learn to speak with vital- Magazine, P.O. Box 9052, Mission Viejo, CA 92690, U.S.A. Published to promote the ideas and goals of Toastmasters International, a ity. Before looking outward for material, look inward. We all have emotional nonprofit educational organization of clubs throughout the world dedicated to teaching skills in public speaking and leadership. Members’ subscriptions are included in the $27 semi-annual dues. hot buttons in life. Is there a “fire in your belly” crying for expression? Find The official publication of Toastmasters International carries authorized notices and articles regarding the activities and interests of the organization, but a vital topic that stirs your soul. Your speech becomes vibrant and animated responsibility is not assumed for the opinions of the authors of other articles. The TOASTMASTER magazine does not endorse or guarantee the products when you speak from the heart, radiating power and passion. You will learn it advertises. Copyright 2011 Toastmasters International, Inc. All rights reserved. it all at Toastmasters, a place where leaders are made. T Reproduction in whole or in part without written permission is prohibited. Not responsible for unsolicited material. Toastmasters International, The TOASTMASTER and the Toastmaster International Emblem are trademarks of Toastmasters International registered in the United States, Canada and many other countries. Marca registrada en Mexico. Printed in U.S.A. MICHAEL NOTARO, DTM International President WHERE LEADERS ARE MADE 2 WHERE LEADERS ARE MADE www.toastmasters.org
  • 3. TABLE OF CONTENTS November 2011 Volume 77, No. 11 DEPARTMENTS 2 VIEWPOINT: BY MICHAEL NOTARO, DTM WORDS ON FIRE International President 4 LETTERS 5 MY TURN: CHARACTER DEVELOPING Calm your nerves with stage strategies. BY KATHRIN LAKE, ACB 6 AROUND THE GLOBE 22 26 LEADERSHIP : WANT TO BE A REMARKABLE LEADER? Five tips for adapting to change. BY KEVIN EIKENBERRY 27 LOOKING AT LANGUAGE: TO ‘EH’ OR NOT TO ‘EH’ Clearing up confusion about Canadian English. BY JENNY BARANICK Q&A: NANCY BRINKER 14 28 28 Race for the Cure founder raises FEATURES breast cancer awareness. FUNNY YOU SHOULD 30 SAY THAT: SIGN LANGUAGE 8 WHAT A MATCH! Consider boosting your Toastmasters training How do you survive the drive? BY JOHN CADLEY with speech contests. BY MARGARET OPPENHEIMER, ACG, ALB 31 THE TRAVELING TOASTMASTER DARE TO DELEGATE 14 When more people share the work, more people share the satisfaction of a job well done. ARTICLES BY JUDITH PEARSON, DTM, Ph.D. ON TOP — AT LAST 12 Jock Elliott becomes the 2011 World Champion of 22 TED TALKS … AND THE WORLD LISTENS Where the power of the story meets the Public Speaking. power of the big idea. BY PAUL STERMAN BY CRAIG HARRISON, DTM 18 DON’T HESITATE — EMULATE Model yourself after your favorite speaker. Since 1924, Toastmasters International has been recognized as the leading organization dedicated to communication and leadership skill development. Through its worldwide network of clubs, each week Toastmasters helps more than a quarter million men and women BY RYAN LEVESQUE of every ethnicity, education level and profession build their competence in communication so they can gain the confidence to lead others. 21 BACK-POCKET SPEECHES Be prepared for last-minute By regularly giving speeches, gaining feedback, leading teams and guiding others to achieve their goals, leaders emerge. They learn to tell their stories. They listen and answer. They plan speaking opportunities. and lead. They give feedback — and accept it. They find their path to leadership. BY JUDY HUANG, CC Toastmasters International. Where Leaders Are Made. Cover photo TED/Asa Mathat TOASTMASTER NOVEMBER 2011 3
  • 4. LETTERS TO THE TOASTMASTER Toastmasters, for providing the least “Thanks, Toastmasters, for expensive university in the world for developing leadership and communi- providing the least expensive cation skills! university in the world for Jim Armstrong, ACB, ALB New Effective Communication club developing leadership and Guadalajara, Mexico communication skills!” Passed Torch – Jim Armstrong, ACB Working full-time, studying for a doc- torate, managing three kids and at- tending Toastmasters leaves little time Intergenerational Clubs want to speak more often and sign up for reading the Toastmaster Magazine, Maureen Zappala’s article “Intergen- for the timer role. but when the front touted “Guiding eration Collaboration” (July) could Toastmasters has, without a doubt, Your Tribe” (August), I was hooked! have been talking about my club. When enabled me to see that I’ve always As the first president of the newly I joined Tralee Toastmasters at age 24, been a leader. I’m more conscious of chartered Central Valley Toastmasters, I I was the youngest member. I clicked what I say and how I say it, and more know all too well the struggles of guid- with one of the senior members, Celine concerned about whether the mes- ing a tribe. Passing the torch to our new Slattery, ACS, who was assigned as sage comes across clearly. After eight president a few short weeks ago was my mentor. Four years later, I have months, I became the vice president difficult because I left many loose ends achieved my CC and have one goal left education, a role that allowed my lead- to my successor. In my new role as im- to earn my CL –– and Celine and I are ership skills to soar. The responsibilities mediate past president, I am determined as close as ever. of scheduling members, tracking club to walk at his side, while allowing him She introduced me to district con- goals and hosting after-club events to to take the lead as the president should. ferences and is always willing to help. keep members engaged are challenging. Paul Sterman’s article helped me Likewise, I feel I have taught Celine a I have encouraged literally every gain focus on what I need to do: help thing or two, such as conquering her person I know to join Toastmasters. my successor inspire and engage our fear of the computer mouse. I get excited about attending our members, show them they are individ- Tralee Toastmasters now has mem- weekly meetings and am ready to ually valued, and listen to and address bers of all ages, which certainly makes excel at higher officer positions. their needs. As members become a lit- Table Topics more interesting. I have Mia Appling, CC, CL tle tired or unmotivated as each of us recently become a mentor myself and Gateway 2 Toastmasters do, we must “light a fuse” and mentor hope to pass on some of the advice Newark, New Jersey others, focusing on their strengths and and support Celine has given me. keeping things interesting, while most Thank you, Celine, and Tralee Toast- Practicing English importantly, being authentic. Thank masters, for your encouragement, In April, the article “Climbing the you for “lighting a fuse” for me and advice and friendship. Corporate Ladder” really struck a helping me regain my enthusiasm! chord. In Guadalajara, Mexico, we Vicky McCarthy, CC Debbie Zamora Tralee Toastmasters only have eight English-speaking Central Valley Toastmasters Mounthalk, Tralee, Ireland Toastmaster clubs, six of which are Sanger, California company clubs within companies Eager to Act conducting business globally. Digital Kudos! I joined Toastmasters in 2009 with Members in those clubs can only Big thanks for the digital magazine! I the simple goal of becoming a better advance in their careers by being lead- think it is much more beneficial, since speaker. My initial plan was to sit ers and communicators in English. we have access to the edition every- back, observe and give speeches only Skills learned in their clubs have where in the world. It is also better when asked. Two months went by and certainly helped. Since January 2011, for the environment. I was eager to do more than simply we have had 13 members promoted Filip Dabovic, CC, CL sit back and observe. The enthusiasm or find better positions [as a result HP Toastmasters Barcelona from my fellow members made me of] their Toastmasters skills. Thanks, Barcelona, Spain 4 WHERE LEADERS ARE MADE
  • 5. MY TURN DEVELOPING CHARACTER An actress draws on stage strategies to overcome nervousness. By Kathrin Lake, ACB I began looking at my club’s best A lthough I was primarily not having an off-stage area or “green a playwright in my theater speakers and noticed that I could room.” This is the space where per- days, I also spent two years study them the same way I study formers wait before they go onstage intensively training as an actor and characters and actors. One speaker and where they do their last-minute have performed confidently on stage in particular caught my attention: preparation, such as vocal warm-ups, many times. So why in my first days Christine, whom I admired because breathing and visualization. But in of speaking as a Toastmaster did my she was not afraid to connect with public speaking, unless you are in a knees shake, my voice quiver and my the audience. Using bold eye contact, formal setting or at the professional palms drip cold sweat? she walked up to audience members level, you have no green room. I had stage fright! I don’t remem- and talked directly to them when she Instead, speakers should get to ber it being nearly as intense in my accentuated a point. In theater, there club meetings early to prepare. Take acting days. I had to ask, Why? And, is what actors call a “fourth wall”— some private time to focus — even why now? an imaginary barrier at the front of if that means making a bathroom stall your mini-green room. I have “ I began looking at my club’s best speakers visualized my speech, practiced my breathing and even jumped up and and noticed that I could study them the same down for an energy boost in that way I study characters and actors.” little cubicle. I now see as blessings the many transitions that knocked me for a The first difference I noticed the stage that separates the actors loop when I moved from the theater between acting and speaking was the from the audience. To break through to Toastmasters. I have successfully nakedness I felt when I spoke. In the my fourth wall in public speaking, to integrated my theater tips into speak- theater I was “clothed” by playing make bold eye contact and actively ing skills, and have the fulfilling op- a character that insulated and com- connect with my audience, I started portunity to help my fellow Toastmas- forted me, but in Toastmasters I was “playing” Christine. ters, some of whom have never been exposed. My audience was not look- No one knew I was doing this, but in the audience of a live theatre, let ing at a fictional character, they were they did notice that I got better at en- alone acted in one. Now when con- looking at me! gaging my audience. Soon I integrated fronted with stage fright or speaking After I became more comfortable “playing Christine” into my speaking fright, I say: Bring it on! T in my club, I realized that every mem- style and did not have to do it con- ber was in the same boat, and that sciously. If I ever feel unnerved or am Kathrin Lake, ACB, is a member I should relax and get comfortable not engaging an audience, I go back of Royal-T Toastmasters club being myself. Later, I realized some- to that same technique. I also teach in Vancouver, British Columbia, thing that was perhaps even more this technique, with some adaptations, Canada, and a past District 21 area surprising: I didn’t have to completely when coaching other speakers –– and governor. She is also the author of abandon the comfort of role-playing it works like a charm for them, too. Writing with Cold Feet. Reach her that I had in the theater. I could just My other big transition from act- at kathrin@survivaltothrival.com. role-play selectively. ing to speaking was getting used to TOASTMASTER NOVEMBER 2011 5
  • 6. AROUND THE GLOBE INTERNATIONAL SNAPSHOT INTERPRETATIONS Local Toastmasters Rosa Ritch, Ushani Abeynayake, CL, and Pamella Blackwood, CTM, CL, enjoy the pristine waters of the Cayman Islands. HOW TO AIR KISS IN FRANCE In French social settings, men and women are expected to greet each other — as well as bid adieu — with air kisses, known as la bise. These kisses aren’t real, and they don’t imply romantic intentions. Men shake hands with other men (unless they know each other well WHAT DO YOU SAY WHEN... and then air kisses are often in YOU ARE ACCEPTING AN AWARD? order, as they typically are between Members from King Boreas Toastmasters club in Saint Paul, Minnesota, respond: two women). “I receive this award with great enthusiasm. From my heart and mind, I thank you To air kiss, gently touch your for this special honor and award.” – RENEE KVASNIK, ATMG cheek to your acquaintance’s, purse “Thank you, Toastmasters, for making everything a possibility. As Toastmasters, your lips and make a kissing sound. we support each other in every endeavor. I will always be grateful for every oppor- There isn’t a rule as to which cheek tunity afforded me in this organization.” – LAURIE BUCHBERGER, DTM should get the initial kiss, but people “I am extremely honored –– and, yes, relieved –– to receive this award. The long nights typically offer their right cheek first. dreaming of this day have all been worthwhile! Thank you!” – DANA WHEELOCK, CC Change sides and “kiss” the other cheek. Depending on the region, it “When accepting an award, I usually thank those who gave it to me and tell may be customary to kiss up to four what I hope to do in the future in accordance with the award. Then I sit down and hope the attention goes to someone else.” – WAYNE BENJAMIN HANSON, DTM times. An occasional nose bump is inevitable, but c’est la vie! Congratulations to the King Boreas club on its 70-year anniversary! BOTTOM LINE Recognizing Success Across the Map Free Resources Congratulations to every member Toastmasters Visit the Brand Portal who has worked tirelessly to achieve welcomes six for tools and information, a DTM award and to clubs celebrating new countries: including brand guidelines anniversaries of 20 years or more. Angola, Aruba, and templates, at Visit www.toastmasters.org/halloffame Mongolia, www.toastmasters.org/brandportal. monthly to see who is being honored. Rwanda, Slovenia and Vietnam! 6 WHERE LEADERS ARE MADE
  • 7. LEADERSHIP TIP MEMBER MOMENT COMMUNICATING AS NEW ACCREDITED SPEAKER THE LEADER Conor Cunneen, DTM, earned the coveted Ac- Being a leader gives you authori- credited Speaker designation this past August ty and power, but it also requires tact and humility if you want to at the 2011 Toastmasters International Con- inspire others. “The most dan- vention. This was the third attempt for Cun- gerous leadership myth is that neen, an Irish keynote speaker and business leaders are born –– that there is humorist who joined Toastmasters eight years a genetic factor to leadership,” ago. A member of Platinum Toastmasters club says leadership expert Warren and Windy City Professional Speakers club, G. Bennis. “This myth asserts that both near Chicago, Illinois, Cunneen describes people simply either have cer- tain charismatic qualities or not. himself as “a hound for self-improvement.” That’s nonsense; in fact, the op- What is it about the Accredited Speaker posite is true. Leaders are made Conor Cunneen rather than born.” (AS) Program that attracted you? Anyone who wants to lead The challenge. The AS Program is probably the toughest speech audition others will quickly discover the anyone can go through in any organization. value of this wisdom. Remember these important tips for honing What is the difference between speaking in clubs and speaking in your leadership skills when com- the Accredited Speaker Program? municating with others: Disneyland versus Marine boot camp. One encourages you to grow through To be a credible leader, own flattery, one through a heavy dose of reality. your position of authority. Now that you are an Accredited Speaker, will you quit your day job? If you are nervous, don’t show it. Ha! I hope not. I’ve gone through this process to improve myself in my day job, where I speak to associations and corporations. And it has Speak eloquently and profes- [done that] — big time. sionally. Express gratitude for Do you have any advice for members who are interested in seeking good teamwork. the AS designation? How you speak to others matters. While Treat it as the best learning experience to become a better speaker. If you don’t you need to appear strong, you get it, remember that you are a better speaker than if you hadn’t tried at all. should show respect to earn it. Trust your group Learn more about Conor Cunneen at irishmanspeaks.com. members and be willing to tell For information about the Accredited Speaker Program, visit them the whole story. www.toastmasters.org/AccreditedSpeakerBrochure. Call for Convention Accredited Speaker Tune In Listen to the Presenters Toastmasters Anniversary The Toastmasters Podcast Series International seeks experienced Accredited Speaker Program with hosts Bo Bennett and and dynamic speakers for the 2012 began 30 years ago in November Ryan Levesque for tips, new International Convention in Orlando, 1981. Since then, only 63 people information and laughs. Visit Florida. Apply after November 1 at have earned the Accredited www.toastmasters.org/podcast. www.toastmasters.org/CallforPresenters. Speaker designation. TOASTMASTER NOVEMBER 2011 7
  • 8. Lisa Panarello of Staten Island, New York, accepts her trophy in the 2010 World Championship of Public Speaking semifinals. 8 WHERE LEADERS ARE MADE
  • 9. WHAT A MATCH! How to boost your Toastmasters training with speech contests. By Margaret A. Oppenheimer, ACG, ALB judges, guests and fellow competitors. receive permission from your club’s T he Entertaining Speaker manual was open on my desk, While it was a challenge, the experi- vice president education.) Competent but I felt as dreary and dull as ence also brought excitement and fun. Communication manual objectives a rain-drenched afternoon. “I’m not At the end of the event, I checked off such as getting to the point or per- funny,” I wailed. I love delivering the project in my manual. Done! Then suading with power lend themselves informational speeches: researching I could admire the certificate I re- to a wide variety of subject matter massive amounts of material, boiling ceived for placing first in the contest! that will win over audiences and judg- down the findings and offering genu- es. Even the judicious use of visual inely useful factual information. But Contests Complement aids (like some props) can lead to tri- how was I going to write a humorous Too often contests are seen as extra umph. So make your manual speeches speech? I couldn’t think of a single work at Toastmasters: time-consum- do double duty: Compete in a contest comical incident in my life that would ing distractions that divert a mem- and have a fellow member evaluate take more than a minute to retell. ber’s focus from working through your speech for project credit at the The solution? I signed up for the the manuals and earning educational same time. You can even use an up- Fall 2010 Humorous Speech Con- awards. Actually, the contests and coming contest as motivation to com- plete your most intimidating manual “With a little ingenuity, virtually any project project, like I did with the humorous speech in the Competent Communication speech contest. In addition to those benefits, there’s an extra advantage: manual can be presented in a contest.” When you sign up for a contest, it is a guaranteed speaking opportunity in test to force myself to tackle Project manuals complement each other. You front of your club and then maybe an Three, “Make Them Laugh.” Even can use contests to add energy and audience of new friends from other though I didn’t have the slightest idea forward your momentum through clubs — take advantage of it. of what I was going to speak about, the communication manuals, and at For Vice President Education I knew I would come up with some- the same time, use the manuals to im- Francine Burke of Mad Toasters club thing. I wouldn’t let myself disappoint prove your contest performances. Try in New York City, the manual guide- the club officers or members who the following strategies to kick-start lines kindle ideas that she develops had signed up to compete. It didn’t your progress in both areas. into contest speeches. Francine earned take long to discover some surprising credit for Project Six in the Compe- benefits from my solution. Give manual speeches as tent Communication manual, “Vocal The speech contest’s immutable contest speeches. With a little Variety,” with a performance she gave deadline approached rapidly, which, ingenuity, virtually any project speech in a humorous speech competition. thankfully, saved me from agonizing in the Competent Communication “For me, a humorous speech and vocal over my speech topic for too long. On manual can be presented in a contest. variety were a natural fit,” she says. the day of the club contest, I handed (Toastmasters are allowed to give up Although the advanced manuals my manual to a fellow member, who to two speeches per manual outside of present more of a challenge, most of then filled out the evaluation form their club meetings; however, before them contain at least one project that as I delivered my speech in front of giving such speeches, you must first could be used to prepare a contest TOASTMASTER NOVEMBER 2011 9
  • 10. speech. For example, Project One movement to ramp up the fun in a money on writing and marketing of the Public Relations manual asks contest speech. Ask yourself if you the book, I was afraid of literally us to present a five- to seven-minute incorporated each objective from the being “on the streets” as an speech that will build goodwill for manual, and if you didn’t, figure out impoverished writer. Toastmasters International. Did what you need to change. With only a minute left in my Toastmasters change your career or A few of the speech projects — presentation, I was afraid to wing your personal life? Make that story Project One, for instance — offer it and touch on that serious fear as the kernel of your goodwill presenta- subtler tips. I learned through a counterpart to the optimism. The tion to meet the requirements of the experience that carefully reading the speech was worse for it, and I didn’t project and perhaps win an inspira- instructions for “The Ice Breaker” place. Two lines from the Ice Breaker tional speech contest. is very important when it comes to speech instructions could have participating in a speech contest. helped me recognize and correct the Use the Competent Here’s what happened: weakness before the competition. Communication manual to I gave a speech that described “Share significant personal experi- improve your contest speech. how I marketed my book about an ences. The more personal your talk, The more I revisit the Competent effective but little-known dietary the warmer the relationship will be Communication manual, the more treatment for Crohn’s disease. I titled between you and the audience.” My I realize how skillfully its 10 projects my speech “On the Streets” because speech would have been more inspi- rational if I had shared deep personal fears that would have added emo- “I learned through experience that carefully tional resonance to the story. All of reading the instructions for ‘The Ice Breaker’ is which demonstrates the importance of carefully reading the instructions very important when it comes to participating for the manual projects you are in a speech contest.” working on. Apply contest lessons to future are designed. Together, the projects I promoted the book by wearing a speeches. You’ll find that burnishing cover the most important elements signboard and handing out fliers a speech for competition teaches les- of any speech, regardless of topic on street corners. I talked about the sons that will make your next manual or audience. Take advantage of all funny reactions my signboard and speeches even better. Not long after that information! It can help you put fliers had received, and the satisfac- competing in the Humorous Speech together a fantastic speech, especially tion of hearing from people I had Contest, I was preparing Project Four if you review the information given in helped. At the end, I mentioned of the Speaking to Inform manual, all the manual projects. that writing the book was one of which involves preparing a fact-find- Doing that is simple. After you the things I wanted to see in my ing report — not the type of presenta- finish writing a contest speech, go obituary, and I asked a provocative tion you immediately think of as hilar- through the manual one project at question: “What do you want to see ious. But using my contest experience, a time. Read the full text of each in your obituary?” It worked, and I I decided to make the report not just project to see if you have missed any advanced to the next level. factual, but funny. I titled my speech ideas that you could incorporate. Then, in the midst of my speech “Did You Wash Your Hands?” In a Some projects have obvious rel- at the division contest, I suddenly speech that made my audience squirm evance, such as Project Five, “Your realized that my speech title had and then laugh, I talked about germs Body Speaks.” This reminds us to a secondary, deeper meaning I and the best ways to avoid catching scrutinize our presentations for op- hadn’t thought about: Because I a cold. This provided me with oppor- portunities to add gestures and body had spent so much of my time and tunities for highly humorous gestures Read it online @ www.toastmasters.org/magazine. 10 WHERE LEADERS ARE MADE
  • 11. UNSUNG HEROES OF SPEECH COMPETITIONS By Michelle Tyler as I mimed germs greeting each other The backbone of Toastmasters speech contests are members on my hands. Clearly, the audience’s who stand behind the scenes, patiently watching to make sure laughter that day didn’t just material- everything runs smoothly. They see how the competitions work ize. It came from my work in prior and get to know the roles and rules from the inside out. When manual projects and contests that these members subsequently enter contests, they have an helped me develop this new speech. edge over other competitors because they are acutely aware I still have a long way to go before of what is being judged. reaching the district level in speech Cindy Hinckley, DTM, has acted as chief judge and judge competitions. However, by learning in speech contests, but she also has served in less prestigious simultaneously from manuals and roles such as ballot counter and timer. A member of five contests, I am sure to have a great time competing as I progress through Toastmasters clubs around Watauga, Texas, she says she has enjoyed every contest role, because each has its benefits. As timer, “You always have a great view of everything, [and you] “Share significant play a very important role since time is one of the criteria for personal experiences. disqualification,” she says. Being ballot counter is fun, adds The more personal Hinckley, because you get “to know the outcome before it is announced at the contest!” your talk, the warmer Judi Hopper from Acton, Ontario, Canada, acted as the test the relationship will speaker in an Evaluation Speech Contest. She presented a be between you and speech without the chance for an award in order for contes- the audience.” tants to present their oral evaluations. Hopper said the role of test speaker had “never really occurred to me … but it was a lovely experience in every way.” Being a test speaker is a each manual toward my next educa- great way to practice presentation skills outside of Toastmasters tional award in the communication meetings — and, at the same time, receive credit toward track. I am going to use the 2012 International Speech Contest as Toastmasters educational awards. motivation to complete Project Two, Whatever your role may be in a speech competition, it is “Uplift the Spirit,” from the Specialty rewarding to pitch in. “There is a satisfaction in taking time Speeches manual. outside of my normal club meeting to help the district conduct I don’t know what I am going to fair and fun contests for the growth of everyone involved,” talk about, but it doesn’t matter. I have signed up to compete, so I am says Steven Timmons of the Afterburners Toastmasters club in committed. Now — to finish writing Fortworth, Texas. And, Hinckley adds, “The contest’s success that speech! T can be directly attributed to each and everyone who par- ticipated, whether by volunteering to help, competing or just being part of the audience.” Margaret A. Oppenheimer, ACG, ALB, is a member of Advanced So even if you are an unsung hero of a Toastmasters speech Expressions club in New York City. competition, you are invaluable to the contest process. And A writer and editor, her most recent can learn and enjoy a thing or two along the way. book is Beat Crohn’s! Getting to Remission with Enteral Nutrition. Michelle Tyler is the editorial assistant of the Toastmaster magazine. Reach her at margaretoppenheimer Reach her at mtyler@toastmasters.org. @verizon.net. TOASTMASTER NOVEMBER 2011 11
  • 12. ON TOP — AT LAST After years of trying, Australian Jock Elliott becomes Toastmasters’ World Champion of Public Speaking. By Paul Sterman W aking up in his Las Vegas, awaited Toastmasters title. “Thank you and romantic partners. In his case, Nevada, hotel room on for more than a lifetime of challenge, the latter referred to his wife, Robyn the morning of August 20, opportunity and friendship,” he said in (also a Toastmaster). Laced with Jock Elliott was ready to face eight accepting the first-place award in front insights and wit, his presentation, highly qualified competitors in the of a capacity audience of nearly 2,000 “Just So Lucky,” emphasized the vital last round of the Toastmasters World people from 50 countries. nature of the “ties that bind,” noting Championship of Public Speaking. Reflecting on his triumph a few days how much we need the people we are This was familiar ground for Elliott later, Elliott said he has been touched closest to. — his sixth time in the championship by the flood of congratulatory mes- Elliott said he and his siblings finals, the most ever for a Toastmaster. sages and emails he has received from have had their differences over the What kept him plugging away after fellow members all over the world. years — like most brothers and sis- falling short so many times? “It’s been very warming,” he says in ters — but that hadn’t dimmed their “I’ve always seen [the champion- an email interview. “There are many love for each other. “Blood is thicker ship] as achievable and within my [members] I’ve known [personally] for than water,” said the Australian, add- reach, even if it has too often eluded years, and many more, I think, who ing playfully, “And nobody is thicker my grasp,” says Elliott, a member for have known my work, either from be- than my brother.” 36 years. “I keep going because I won’t ing at the Convention the various times Elliott stressed that we must work be beaten.” I’ve competed or from watching the on relationships, put time and effort And he wasn’t. At this year’s In- tapes [of my contest speeches].” into making them better: “If we trea- ternational Convention, the resident This year, Elliott won over the sure these ties, nurture these ties, then of Bongaree, Queensland, Australia, judges with a speech that reflected we’ll have all the luck we’ll ever need defeated all others and won his long- on relationships with family, friends — and we won’t need Facebook.” 12 WHERE LEADERS ARE MADE
  • 13. CONVENTION WRAP-UP Four days in Las Vegas are festive and forward-looking. By Paul Sterman Toastmasters International celebrated its new look, ignation that can be achieved in Toastmasters. It repre- and lineup of leaders, at the 80th annual International sents the mastery of professional speaking techniques. Convention. The August event ushered in a new Michael Notaro, DTM, of Alameda, California, took chapter in the organization’s 87-year history. the helm as the new International President at the Nearly 2,000 people attended the Convention –– the Convention. An attorney and a member of three clubs, most in 20 years. At the Opening Ceremonies, held Notaro joined Toastmasters 26 years ago. At that time, August 17, Toastmasters officially unveiled its updated he notes, “I just wanted to get through my next speech. brand with a comprehensive visual system that will make However, with the completion of each leadership role, the organization’s identity more clear and consistent. I felt my confidence building. I seized the opportunity Also at Opening Ceremonies, keynote speaker Dave and invested in Toastmasters International as my life- Logan gave a captivating presentation about how long professional development program.” organizations can improve their corporate culture. All John Lau, DTM, of Kuching, Sarawak, Malaysia, attendees received a copy of the best-selling book was selected as the International President-elect. Tribal Leadership, which Logan co-authored. Rounding out the 2011-2012 Executive Committee The four-day program at Bally’s Las Vegas hotel is First Vice President George Yen, DTM, of Taipei, included 12 communication and leadership skill-building Taiwan, and Second Vice President Mohammed sessions. In addition, Robin Sharma gave an inspirational Murad, DTM, of Dubai, United Arab Emirates. speech when honored on August 19 as Toastmasters Seven new members of Toastmasters International’s International’s 2011 Golden Gavel recipient. Board of Directors were also chosen. (For com- Conor Cunneen, DTM, of Naperville, Illinois, earned plete election results, visit www.toastmasters.org/ the title of Accredited Speaker, the highest speaking des- AnnualBusinessMeeting). Visit youtube.com/toastmasters to view 2011 Convention videos and facebook.com/ToastmastersInternationalOfficial FanPage for Convention photographs. A Long Journey humorously and movingly on his Now that Elliott has won the ulti- The 2011 World Championship relationship with his grandfather mate speaking title, what comes next? started with 30,000 participants from Roscoe. The elderly man’s wise words “I have become so used to being 116 countries. The finalists came encouraged the speaker to persevere the bridesmaid at these [champion- from places ranging from Hollywood, and achieve his goals. ship] events that I had not given much California, to Berlin, Germany, to Ro- The 2011 Taped Speech Winners thought to the future beyond the torua, New Zealand. The second- and (a category for members of undistricted obvious ‘This won’t look too bad on third-place winners in the 2011 contest clubs) were also announced at the Con- my CV,’ etc. I imagine some travel will were Kwong Yue Yang of Guangzhou, vention. The winners are: first place, happen; I’ve already received a number Guangdong, China, with the speech Rozmina Rana; second place, Okoth of invitations and I will certainly take “Fortune Cookie,” and Scott Pritchard Okombo; third place, Sonali S. Shah. advantage of some of them. of Las Vegas, Nevada, U.S., with his All three are from Nairobi, Kenya. “It’s been a great journey, but it’s speech “Roscoe’s Words.” Elliott loves competing in all speech not over yet.  Who knows what tomor- Yang is an Australian who moved contests. He has participated in nearly row will bring?” T to China. With “Fortune Cookie,” he 380 Toastmasters competitions since charmingly chronicled his journey becoming a member. In order to grow Watch the top three speeches from to self-confidence, revealing how as a speaker, says Elliott, “it is neces- the 2011 Toastmasters World he learned to trust himself, rather sary to push the envelope.” “For me, Championship of Public Speaking than others, when making impor- that has meant competition and also at youtube.com/toastmasters. tant decisions in life. With his speech professional after-dinner speaking, “Roscoe’s Words,” Pritchard reflected emcee work and training,” he adds. Paul Sterman is an associate editor at the Toastmaster magazine. Reach Watch it online @ youtube.com/toastmasters. him at psterman@toastmasters.org. TOASTMASTER NOVEMBER 2011 13
  • 14. 14 WHERE LEADERS ARE MADE
  • 15. DARE TO DELEGATE When more people share the work, more people share the satisfaction of a job well done. By Judith E. Pearson, DTM, Ph.D. leaders cannot hire or fire, they Years ago I had the privilege to I f you want to be a leader, Toastmasters International is a must instead guide and inspire. work as an area governor under Past top-notch proving ground. You International Director Evelyn-Jane can chair committees, organize Choose the right people “E.J.” Burgay. She once said to me, conferences and contests, and hold and motivate them. “You have to know what makes offices –– valuable experiences Once you’ve estimated how many people tick.” E.J. was an expert at that will advance your career and people you will need, it’s time to delegating and motivating others. skyrocket your self-confidence. You delegate tasks. When looking for She knew that learning is high on my may be thinking: Sure, I’d like to people, remember: Motivation and list of values. When she phoned me pursue leadership opportunities, dependability are more important to participate in a project, she always but it seems like too much work. than skill. said, “Judy, I have a great learning Think again! As a leader, you must The way you present the task to experience for you!” When I knew dare to delegate. others can bolster their willingness the project would match my value system, I inevitably said “yes.” “Since Toastmasters leaders cannot hire or Match the person to the task. You compliment others when you fire, they must instead guide and inspire.” ask them to participate in a task that matches or expands their skills. People enjoy demonstrating their Delegating gives a leader many to participate and follow through. expertise –– especially for a worthy advantages. Besides reducing your Infuse your team with enthusiasm or important goal. To match the work and saving time, it teaches you for the work ahead, and emphasize person to the task, I repeat: You must to communicate persuasively, super- the importance of the project in a get to know people. vise and train others, and expand positive manner. Some folks like working with your sphere of influence. Those who Volunteers are most responsive technical details while others like take part can benefit as well, enjoy- and enthusiastic when their assign- working creatively. Some excel in the ing the gratification of service to a ments tie in with their needs. You limelight; others are more comfortable cause, self-improvement through can appeal to a person’s need for a behind the scenes. Some people are hands-on training and personal sense of belonging by saying, “We good with numbers; others prefer growth through problem-solving, want you on our team.” To appeal to working with words. If you are learning and mastery. The work self-esteem, say, “Your unique skills organizing a team or committee, make becomes easier and often more fun. and talents will make this conference certain the members of the group have In addition, more people share the a success.” To appeal to achievement a good mix of talents and strengths. satisfaction of a job well done. and mastery, say “I’m going to help Delegation is especially important you step out of your comfort zone, Define project tasks and to an organization like Toastmas- stretch your abilities and succeed at communicate them clearly. ters International where volunteers something you never thought you Clearly communicate to each team perform most of the work. Since our could do.” member the purpose of the project, TOASTMASTER NOVEMBER 2011 15
  • 16. SHOW YOUR APPRECIATION By Judith Pearson, DTM, Ph.D. When you check on progress, ask open-ended questions such as, As the project leader, you can show your appreciation to your “What are you working on now, team members in many ways. and what have you accomplished Put their names or photos in your Toastmasters newsletter since we last talked?” Provide sincere praise and positive reinforcement or website and offer to send copies to their employers. for all efforts. Almost everyone Hold an awards ceremony and recognize project enjoys hearing, “Well done, I knew participants with certificates, words of appreciation we could count on you.” or “Wow! and applause. That’s great progress!” or “I admire and appreciate your work.” Send thank-you cards or tokens of gratitude. If the work seems behind Hold a party for all participants and celebrate the schedule, or the finished products are flawed, maintain a helpful, completion of the project. open attitude. Explore with team Discount their registration fee for the next district or members how improvements could division event. “At project Honor your participants by giving them sought-after completion, many roles in additional events such as contests, conferences and training programs. Toastmasters will Write a letter of appreciation for enclosure in their feel satisfaction personnel file at their workplace. in knowing that When people have a satisfying volunteer experience, they they served a are more likely to offer their services the next time you ask. worthy cause.” be made. Ask what additional help or resources they may need. or her responsibilities and the sched- Track progress, give feedback If the project is not going well, ule. Specify and quantify what you ex- and help people solve problems. consider other approaches. You pect for the final outcome and rewrite Check in with your workers may need more volunteers or a complicated instructions in the simpler periodically and ask about their restructuring of work assignments. form of an outline or diagram. progress. Are they completing If you find that a particular person Provide access, or tell your team project milestones on time? is poorly suited to a task, you could how to obtain any relevant reference Do they have the resources they assign a mentor to work with him, materials, such as training manuals, need? Have unforeseen obstacles or you could ask him to take on meeting minutes and workbooks. emerged? Do they still understand another task instead. Ask questions to ensure they un- the task? Throughout the project, If a member must resign as derstand their tasks, like “Do you your leadership responsibility a result of illness or conflicting understand the instructions?” and is to monitor the work, provide priorities and responsibilities, “Do you have a good concept of the guidance and give feedback. Giving empathize with any problems, thank end product?” Then give every mem- feedback is similar to giving a speech her for the work done so far and ber your phone number(s) and make evaluation. Be positive and helpful. allow her to bow out gracefully. yourself available throughout the life Use phrases such as this one: “I Remember, Toastmasters is a of the project to answer questions like the way you have done this volunteer organization. A member and provide additional guidance part of the task. Here are some who is not available for today’s and clarification. additional approaches.” project may be available for future projects –– provided you have Read it online @ toastmasters.org/magazine. maintained a positive relationship. 16 WHERE LEADERS ARE MADE
  • 17. Allow for creativity and would. In fact, if you have selected in the process. Nevertheless, recogni- variations in work style. skilled, creative and motivated people, tion and rewards are a meaningful Keep your focus on the final result they probably will do the task better part of the volunteer’s experience. and final product(s), not on the than you would have, and you will be Share the credit and let people know details of how the job gets done. pleasantly surprised with the results of their work is valuable. People accomplish their work in their endeavors! By delegating work, you will de- velop your own skills too, particularly in listening, planning, decision-making “Recognition and rewards are a meaningful and problem-solving. So organize a part of the experience. Share the credit and campaign to be elected division gover- nor. Raise your hand when your club let people know their work is valuable.” or district needs a chairperson. Let the executive committee know you want various ways, according to individual At project completion, provide to coordinate the conference. You can preferences. When people are allowed thanks, recognition and rewards. do it, because you dare to delegate! T to work in their preferred ways, they At project completion, many Toast- Judith E. Pearson, DTM, Ph.D., feel ownership for the work. masters will feel an inner satisfaction is a licensed psychotherapist and While some people like to work in knowing that they served a worthy trainer. She is a member of the piecemeal, others like to complete cause. Others will be glad they helped Galloping Governors Toastmasters tasks through continual effort. The out because they learned valuable club in Fairfax, Virginia. Contact people on your team may not perform self-improvement and professional her through her website at the task exactly the same way you skills and, we hope, had a good time engagethepower.com. TOASTMASTER NOVEMBER 2011 17
  • 18. DON’T HESITATE — EMULATE Modeling yourself after a favorite speaker is a great way to learn. By Ryan Levesque D “ on’t be an original.” a point, leading the audience to someone for trying to copy Martha Unusual-sounding advice, laughter and motivating others to Stewart when decorating a cake? isn’t it? How often have you action. Let’s focus on who we want Or fault a tennis player for trying to been encouraged to be original, to be. Let’s be copycats. emulate Roger Federer? If we want unique and, of course, yourself? Somewhere a reader is shaking to improve our public speaking, why But what if you are new to public her head bitterly as she reads this, not emulate the skills, techniques and speaking? What if being yourself protesting, “No one should try to styles of terrific speakers? means overflowing with nerves, fear imitate another speaker! You need As a new Toastmaster, I remember watching my mentor, Tom Andresen, “We learn to do almost anything new — conduct our club meeting. As Toast- master, Tom came across as polished, swinging a baseball bat, baking a cake smooth and genuine. When transition- or delivering a speech — by watching, ing between speakers and meeting observing and imitating.” roles, Tom offered sincere and encour- aging words, shared how speeches touched him and made witty com- and ineffectiveness? What if it to find your own speaking style!” ments, eliciting laughter and smiles. means clutching your notes or But anyone following that advice I learned that Tom didn’t shaking at the lectern? Many of would miss the point of imitating spontaneously think of these segues us joined Toastmasters precisely an expert. We learn to do almost when he arrived at the lectern. He because we wanted to be someone anything new — swinging a baseball actively listened to find a way to else: a person who can stand bat, baking a cake or delivering a make a connection, and he prepared comfortably while addressing a speech — by watching, observing his transitions before he approached group, powerfully driving home and imitating. Who would criticize the lectern. 18 WHERE LEADERS ARE MADE
  • 19. When Tom invited me to serve I thought about how I would use How loudly or softly would your as Toastmaster for the first time, I my voice and body movements favorite speaker speak? At what decided to just do what he did, as more purposefully, with passion and points would her voice build to a best as I could. No one ever called conviction. The next day I won the crescendo, and when would she me out for trying to act like Tom. In club contest. It was clear that I had lower it to a whisper, inviting the fact, over time, fellow club members stepped up my game — overnight! audience to lean forward to catch complimented me on my own smooth every word? Imagine her pace — transitions. Although Tom retired Learning the Copycat Method how quickly or slowly would she several years ago, his masterful Think of your favorite presenter. speak? Are there any times when mannerisms continue to mentor me. Perhaps it’s someone you’ve she would speed up with excitement? watched on television, in your Or slow down to a crawl to empha- Drawing Inspiration workplace or at your club. What size a point? from a World Champ is it about his or her delivery that Words. What words would your It was the day before the club captures your attention? Take favorite presenter use? How does he speech contest. I had worked hard your next prepared speech and paint vivid word pictures? Does she on my speech in the preceding imagine your favorite presenter avoid using phrases that can siphon weeks. I was looking forward to at your club meeting giving your power — such as kind of, sort of and maybe? What words or phrases does he repeat to drive home the message? “Even when we imitate other speakers, After mentally reviewing your we never entirely stop being ourselves.” entire speech, review the notes you made. Put a star next to at least one quality in each category — physical presence, voice and words — that getting home from work, rehearsing speech. How would that person moved or impressed you. my speech once more and getting a deliver your content? good night’s rest. And then I received Focus on three areas: physical Visualization. Close your eyes and an email. Darren LaCroix, the presence, voice and words — and watch the presentation unfold in Toastmasters 2001 World Champion jot down notes on how your speech your mind like a movie, focusing of Public Speaking, was speaking might be improved. especially on how your favorite that evening at a local library. I speaker would use those three Physical Presence. Picture the starred qualities. Now watch the decided to attend. emcee introducing your favorite film again — only this time you Darren showed the video of his speaker. How quickly does she travel are the star. contest-winning speech. He dissected to the front of the room? As she the speech, showing video clips from Practice. Practice the speech begins, what gestures does she use, earlier versions, demonstrating the exactly as you want to deliver it and how natural and fluid do they evolution of the speech. Watching at your meeting. Unleash the full appear? What range of motion does such an accomplished speaker — on force of your enthusiasm and energy. she employ with her arms, hands, video and in person — inspired me. If you make a mistake, push through legs and feet? How much of the stage Driving home, I re-played my and keep going, resisting the urge to does she use? Does she move delib- speech in my mind as I had done start over or to pause and collect your erately? How long does she hold eye so many times, except this time, I thoughts. As much as possible, you contact with one individual before imagined Darren presenting it. When want to simulate the experience of shifting her gaze? I arrived home, I slashed unnecessary delivering the speech to an audience. words and details from my notes. I Voice. Now consider what you replaced drab images with more lively, would hear as your favorite speaker colorful ones. And most importantly, continues with your presentation. Stand and Deliver Psychology teaches us that we can adjust our attitudes by adjusting Read it online @ www.toastmasters.org/magazine. our physical actions. In his classic TOASTMASTER NOVEMBER 2011 19
  • 20. book The Magic of Thinking Big, What candor! Todd told a large we elevate our own performance. Dr. David J. Schwartz writes, audience of fellow Toastmasters that And in truth, even when we imitate “Confident action produces confident he had watched and admired world- other speakers, we never entirely thinking. So, to think confidently, famous speaker Tony Robbins for stop being ourselves. Our unique act confidently. Act the way you years, and decided to emulate him. personalities emerge, and over time, want to feel.” Before you are in- I didn’t hear one Convention blend with the styles of the speakers troduced to speak, think of your attendee complain that Todd Newton we work to emulate. favorite presenter’s confidence, and is a Tony Robbins knockoff. The Be a better speaker. Be a copycat. T pretend you are that person — reason: He’s not! Todd comes across excited to share your message with as natural, spontaneous, inspiring For more information about Todd a delighted audience. Act the way and funny. Those qualities could Newton, see the July 2010 issue of you want to feel. certainly describe Tony Robbins, the Toastmaster magazine. but Robbins doesn’t have an Todd Newton’s Example exclusive claim to any of them. Ryan Levesque is a host of the At the opening ceremonies of the When Todd began speaking, he Toastmasters Podcast (www. 2010 International Convention, 1,500 used his own inspiring stories and toastmasters.org/podcast) and a Toastmasters sat in the hotel ballroom examples, but he modeled himself member of Renaissance Advanced in Palm Desert, California, listening to after Tony Robbins. Those skills and Toastmasters in Westborough, keynote speaker Todd Newton. Todd mannerisms have now become part Massachusetts. He is president of made a confession: “I’m glad Tony of his own style. eBookIt.com, an eBook conver- Robbins isn’t here tonight, because When we try to emulate another sion company. Reach him at ryan@ you’d be looking at me like I was a speaker in style or technique, ebookit.com. cheap, cutout carbon copy of him.” especially a spectacular speaker, 20 WHERE LEADERS ARE MADE
  • 21. BACK-POCKET SPEECHES You can prepare for a last-minute opportunity. By Judy Huang, CC We have an opening for a speaker at know what to talk about, work on heart in your throat, you are ready for tomorrow’s Toastmasters meeting. Is fine-tuning the speech. the last speech tip. anyone interested in giving a speech? repare. Preparation can help elax. I know you hear this all P or hinder your delivery. While R the time: Just relax, have fun and W e have all seen a similar email in our inbox. Did you too much preparation can lead to you will do fine. There is real science find the opportunity tempt- a speech that will overwhelm the behind this statement. There is a pri- ing … but also terrifying? Maybe you audience, too little preparation can mal part that activates a fight-or-flight wanted to take the speaking spot but leave a speaker overwhelmed. As with tendency. When we are stressed out, you worried about doing a poor job everything in life, the key to speech that tendency kicks into overdrive; and looking bad in front of your fellow preparation is moderation. There as Toastmaster Bernard Arias of San Toastmasters. Did the fear immobi- are two parts to this tip: writing Francisco, California, puts it, “It is lize you to such an extent that all you and practicing. like a door opens and all the words could do was click the “delete” button As for drafting your talking points, just fly out of our brain.” with your trembling finger? you want to craft your speech so there The rational part of your brain must engage your knowledge as best it can when you are in this overdrive “As with everything in life, the key to state. Therefore, try to remain as calm speech preparation is moderation.” as possible so the rational part of your brain can kick into action and enable your presentation to go as planned. If Don’t worry! Super speech help is is a clear beginning, middle and end. you are able to relax, you may even, here. Use the following SuPeR tips to Also, make sure these sections are in- dare I say, enjoy being in the moment. deliver a speech in any situation with terlaced by a cohesive message or story. To take on that unexpected speak- little or no prior notice –– a “back- When rehearsing your speech, ing opportunity, you just need to pocket” speech –– and free yourself practice it just enough so there will remember S.P.R. –– pick Subjects you from panic. be some spontaneity in your final love, Prepare moderately and Relax delivery. Although everyone has a dif- to enjoy your success. The next time ubject matter expertise. Some ferent answer for the magic number you receive an email announcing a S topics are near and dear to your heart. In fact, you know these subjects of practice hours it takes to deliver a perfect speech, I believe you should speaker opening, use your finger to click “reply”— and seize that golden so well that others see you as an ex- practice until you can pick your- opportunity. T pert. Pick one of these for your back- self up after stumbling during your pocket speech. You will be confident speech; yet do not practice so much Judy Huang, CC,is the president of giving such a speech and can express that you can recite every single word Oakland Uptown Toastmasters in yourself passionately as a result of in your speech verbatim. Now, with Oakland, California. Contact her at judy_huang@ymail.com. your strong conviction. Now that you your speech in your hands and your TOASTMASTER NOVEMBER 2011 21
  • 22. Renny Gleeson at TED2009, Session 4: “See,” Feb. 5, 2009, Long Beach, California. Bono helps host the TEDGlobal2009 preview in London, England, TEDx Curator Jessica Mah Nov. 19, 2009. Photo courtesy of Anjelika Deogirikar Photo by Bruno Vincent / Bruno Vincent for TED 22 WHERE LEADERS ARE MADE
  • 23. TED TALKS … AND THE WORLD LISTENS Where the power of the story meets the power of the big idea. By Craig Harrison, DTM Imagine being granted 18 minutes “TED is where the cool kids to deliver the speech of your life to an hang out,” says Vickie Sullivan, audience of brilliant and influence- founder of Sullivan Speaker Services, wielding visionaries — people who Inc., in Tempe, Arizona. Sullivan can turn your “big idea” into a new is a marketing strategist who company, public policy or even a positions experts for opportunities worldwide movement. such as TED. Welcome to TED — which stands The audience members at a TED for Technology, Entertainment and Talk, she notes, “have been successful Photo by TED / Asa Mathat “Keep in mind that your message is bigger than your talk, bigger than the audience or even the event itself.” – Trisha Bauman Design. This is where the power of in a variety of ways. And there are story meets the power of the big idea. not a lot of venues where they gather The interdisciplinary presentations in one place. That’s what gives TED given at these pricey annual conferences cachet with a very elusive conferences, where attendance is by segment of the marketplace.” invitation or application, are known At a typical TED conference as TED Talks. The time limit on you may hear 40 or more speakers. TED presentations is 18 minutes, Innovative musical pieces are also and emphasis is placed on dynamic interspersed with the speeches. The content and innovative ideas. talks can be persuasive, courageous, TED is the ultimate melding of ingenious, inspiring, funny or some communication and leadership. combination of these qualities. Energy TED Talkers persuasively present comes from the speakers, the audience their most compelling ideas to enlist and the prominence of the event itself. Elizabeth Gilbert at TED2009, the support and input of a diverse, “The TED conference has its own Session 5: “Understand,” Feb. 5, distinguished audience, full of mystique,” says storyteller, author and 2009, Long Beach, California. company founders, culture-crafters radio personality Carmen Agra Deedy, and other movers and shakers. who delivered a TED Talk in 2005. Photo byTED / Asa Mathat TOASTMASTER NOVEMBER 2011 23