1.
Roland Brown
326 Elrino Street, Baltimore, MD 21224 ​•​ (443) 253 8735 ​•​ ​RoBrown94@gmail.com
SUMMARY____________________________________________________________________________________
I am a fast learner, a dedicated individual, and a thoughtful decision maker. I excel at ascertaining knowledge in
the software development field. I aim to further my skills and knowledge of software and applications, and their
development, through my studies and in the workplace.
SKILLS________________________________________________________________________________________
● Troubleshooting Microsoft Office
● Programming Languages: Java, C++, C#
● Social Media Sites: Facebook
● Knowledgeable in software/hardware repairs
PROFESSIONAL​ ​EXPERIENCE__________________________________________________________________
Best Buy, Rosedale, MD
Geek Squad: Consultation Agent October 2015 ​– Present
● Engage customers using selling skills to provide solutions aligning with their definition of fix​
● Work with the sales team, explaining services and technology to help them achieve business goals
● Contact clients to keep them up to date with the status of their repairs and being able to resolve any
issues that may arise during repairs
● Shipping and receiving for the precinct
● Computer software/hardware repair
Enterprise Rent­A­Car, Dundalk, MD
Service Agent March 2013 ​– October 2015
● Detailing rental cars
● Driving customers to and from their houses or car shops
● Assisting customers with questions or specific requests about the cleaning of the cars
EDUCATION __________________________________________________________________________________
BS in Computer Science: University of Maryland University College
​Projected award date: Spring 2017
AS in Computer Science: Community College of Baltimore County
Award date: Summer 2015
High School Diploma: Archbishop Curley High School Award date: Spring 2012
ACCOMPLISHMENTS__________________________________________________________________________
Consistently received a 100% rating of client satisfaction October 2015 ­ Present
Ex. Comments:
“Roland was very professional and attentive.”,”he was very kind and smart and easy to understand”,”I had a
wonderful experience with the service and treated with the utmost respect...Roland was extremely helpful”
Boy Scouts of America: Eagle Scout Rank Award January 2012
active for 7 continuous years to achieve rank