12. Complex stakeholders
Deal with intangibles
High visibility
Immature foundations Web Projects
Merge into operations
Anyone can build a “website”…
…Why infonot one that scales, runs reliably, etc
but projects fail
Oct 2009 15
pri.studio360
13. We lose touch with reality as
we estimate, negotiate,
track progress, …
Project failures become
apparent when we run into
reality
Note: The failure actually happened long
before it became apparent.
To avoid disaster, identify the failure while
it can be remedied and learned from.
Complexity, optimism, power
games, cognitive biases, fear all
exacerbate the problem
Much project management is
about building mechanisms to
Why infokeep fail touch with reality
projects in
Oct 2009 16
Simon Schoeters
14. Because projects are run by people…
Why don’t we recognise
failures earlier?
Why info projects fail
Oct 2009 17
Marcin Wichary
22. Control parameters
Baseline Criteria Reference Feedback
Models to improve
reference
models
Review execution
Inputs Outputs
Artefacts & other Analysis Loop
items to review, plus Go / No -go Improved
supporting details. decision. artefacts.
Recommendations to
improve review artefacts Reviews
Why info projects fail
Oct 2009 25
AlphaGeek
28. Summary Two types of failure
a) Failure you can learn from
b) Failure that kills you
We engage with risks to achieve rewards
Sometimes the risks win
Complexity and intangibility exacerbate the risks
We recognise failure when we run into reality
If we keep in touch with reality, the bump is less dramatic
Watch reality, not the plan
Why info projects fail
Oct 2009 31
30. Graham Oakes Ltd
Making sense of technology…
Many organisations are caught up in the
complexity of technology and systems.
This complexity may be inherent to the
technology itself. It may be created by the pace of technology change. Or it may arise from
the surrounding process, people and governance structures.
We help untangle this complexity and define business strategies that both can be
implemented and will be adopted by people throughout the organisation and its partner
network. We then help assure delivery of implementation projects.
Clients…
Cisco Worldwide Education – Architecture and research for e-learning and educational systems
Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems
Dover Harbour Board – Systems and architecture review
EUMETSAT – ECM Roadmap
MessageLabs – Architecture and assurance for partner management portal
National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy
The Open University – Enterprise architecture, CRM and product development strategies
Oxfam – Strategy for content management, CRM, e-Commerce
Thames Valley Police – Internet Consultancy
Sony Computer Entertainment – Global process definition
Amnesty International, Endemol, tsoosayLabs, Vodafone, …
Why info projects fail
Oct 2009 33