1. RoseliaGuzman210-318-7985 Cell
Rosie Guzman
2907 Observation Dr. #2
San Antonio TX 78227
210-318-7985 cell
Objective
To obtain a full time job where I can utilize my customer service and interpersonal skills
to assist others with social and economical background, and grow with a leading
company.
Qualifications
❖ Bilingual, self-starter ,attentive to detail, computer literate, fast learner, reliable
❖ Excellent management and customer service skills , multi-tasking
❖ Serve safe certified, safety training, CDL class B license
❖ Medical terminology, CPT, ICD 9 coding
Experience
St.Juste Management Assistant Manager
San Antonio, TX July 2014/Sep 2014
Start by counting safe, check employees on schedule to assign their daily duties, on daily
log input information of temperature for all the criticals this way if not the right temp so
we can fix it. Look at labels of food in walk in cooler and in other freezers to assure
proper label and no cross contamination occurs. Make the shift closing procedures do
the nightly deposits and assure restaurant is clean and ready for opening manager for
the following day.
Bay Brook Apartments Apartment Manager
Bay City TX Aug 2013/ Feb 2014
Daily duties included but not limited to answering phones giving information about
apartments and vacancies. Would deposit daily all checks or money orders through
online banking. Manage employees to assure work was done right and in timely
manner, payroll, accounts payable, ship and receive and order merchandise or materials
needed to complete the work. Inspect apartments for housing tenants.
Murphy USA Cashier/Night audit
Lake Jackson TX Aug 2011/Sep 2012
Assist customer with purchases, stock, receive truck order, daily inventory of cigarettes,
weekly merchandise order, and night countdown drawer and deposit all money, end of

2. RoseliaGuzman210-318-7985 Cell
day and shift paperwork. Assure all gas pumps are off and safety lock is on, check all
doors and set alarm as closing store.
Ihop Assistant Manager
Lake Jackson TX OCT 2011/March 2012
Greet customers, assist with food quality and service, inventory, food order, payroll,
enter info into system for end of day procedures, fax forms to designated people at
corporate, daily and weekly scheduling of servers.
DHL Delivery Driver
Midland TX Aug 2007/Jan 2009
Every morning I would wait for the packages to be on conveyor belt then sort out
whatever packages belonged to my route, after was done I would fix them according to
how they were going to be distributed on my way out of town. Would deliver as far as
New Mexico and west Texas, on my way back I would pick up package’s before 5pm
deadline.
Startek USA Customer Service Rep
Big Spring TX Sep 2006/Aug 2007
Worked in a call center answering calls for T-Mobile Customer. I would assist any issue
related to their service if they needed a new line I would run credit for eligibility,
troubleshoot basic problems and if it was an issue beyond my control then would
transfer to appropriate department.
Academic
Everest College of Phoenix Business Administration
AA bachelor’s degree October 2015
References upon request