![Who is a customer? What do you understand by an internal and external customer? What is the relation between both? Give examples form the project that you have done….(p) CUSTOMER: ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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CRM Customer Relationship Management
- 1. (CRM) Customer Relationship Management ASSESSOR :FERNANDES MA’AM PRESENTED BY : FAIMAZ QURESHI BATCH : G4 Submission date 21-01-11
- 6. External Customer: An External Customer is a person who is purchasing goods or services from you. External customers pay for your products or services. I was the external customers who visited the outlet KFC. Like me many other external customers were there, they were happy with the value for money at food that they get at KFC.
- 7. Relation between internal and external customer Relation between internal and external Customers: The difference between internal and external customer is that internal customers are the employees of the company whereas the external customers are only the customers outside the Organization. therefore both contribute to customer services.
- 8. ACKNOWLEDGEMENT I sincerely thanks to frankfinn institute of airhostess training for giving me such a great opportunity. I also extend my hearty thanks to Mrs. Mrs. Phyllis Fernandas ma’am for her constant support and guidance that She encouraged me to complete this presentation. Last but not the least I thank God Almighty for His love and care.