1. RUBY BECKY ARKOH
Customer Service Manager/Representative
(604) 365 1062 – r.arkoh@alumni.ubc.ca– linkedin.com/in/ruby-becky-arkoh
PROFILE
A highly enthusiastic professional with a certificate of achievement in Human Resource Management from
Villanova University- Philadelphia, Pennsylvania, a Master’s Degree in Linguistics from University of British
Columbia-Vancouver, BC and a Strategic Leadership and Management certificate( in-progress). A
professional teacher with extensive teaching and training experience who is passionate about empowering and
inspiring people. A visionary effective in incorporating creative leadership skills to achieving business goals. An
analytical thinker efficient in directing projects with a focus on meeting deadlines and exceeding budget
requirements, as well as fostering a cordial working environment for exceptional customer experience.
KEY SKILLS
Recruiting and Coaching Sales and Marketing Payroll
Knowledgeable in Microsoft Works Communication Skills Self-motivator
Interpersonal Relation Skills Employee retention ability Goal oriented
PROFESSIONAL SKILLS
Recruiting and Coaching
 Determined staffing needs and screened applicants’ resumes and online assessments for qualifications to
identify suitable candidates.
 Scheduled and interviewed prospective applicants, performed employment verification and reference checks,
conducted and managed negotiations, and extended offers of employment within company procedures.
 Conducted new hire orientation, exit interviews and processed terminations.
 Managed talent acquisition by regularly sourcing applicants through advertising, and by maintaining effective
social and professional networks thereby significantly minimizing understaffing.
 Ensured full cycle recruitment processes were within the federal and provincial employment laws and
regulations thereby avoiding legal challenges.
Customer Service
 Scheduled work time and supervised sales floor in a manner that ensured customers’ experience exceeded
expectations.
 Regularly communicated financial objectives to team members and set higher standards for meeting
customers’ needs thereby exceeding sales goals in four consecutive quarters within the first year of assuming
the role of a manager.
 Addressed customers’ queries and complaints effectively on regular basis which ensured customer satisfaction
and retention.
 Ensured that the entire store team adhered to health, safety and risk compliance to ensure the safety of both
team members and customers.
Events Planning and Coordination
 Planned and supervised programs in conformity with the goals and objectives as well as policies and
procedures of the Parish Pastoral Council and Liturgy Committee.
 Generated goals and objectives, the implementation strategies for achieving them and formulated evaluation
mechanisms.
 Designed a budget and funding sources and ensured programs operated within approved budgets regularly
updating financial records to facilitate reporting to sponsors.

2. RUBY BECKY ARKOH
(604) 365 1062 – r.arkoh@alumni.ubc.ca– ca.linkedin.com/in/ruby-becky-arkoh
EMPLOYMENT HISTORY
Events Coordinator Liturgy Committee-Saint Theresa’s Parish Kaneshie, Accra Ghana (2015-2016)
 Planned, organized, coordinated and ran entire programs activities for a parish of about 2000 people.
 Formulated and generated budget and resource funding for the running of programs.
 Ensured that tasks and responsibilities were apportioned and orientation given to team members and leaders
of the various Liturgical committees.
 Supervised program staff by giving directions, inputs and feedback; identified and evaluated the risks
associated with programs and took appropriate risks measures.
 Monitored and controlled programs according to the program evaluation framework and gave report to the
Parish Pastoral Council recommending appropriate changes for enhancement.
 Ensured adequate publicity and education were done for full participation from parishioners.
Manager -Caleres Canada, Inc. TD Square, Calgary, AB (2011-2014)
 Oversaw the entire sales activities and running of the store making sure that customer satisfaction was the
utmost priority.
 Created financial plans covering a one year period with a projection of a 20% increase in sales growth while
directing strategic initiatives to achieve this projection.
 Processed and maintained accurate and current employees’ personal database.
 Administered training and development schedules for new and existing employees.
 Trained team members to be comfortable and confident in working effectively with little or no supervision
by equipping them with all the necessary tools, knowledge and skills.
 Delegated tasks for maximum team performance by making clear roles and responsibilities.
 Continuously motivated and inspired team members to obtain their highest potential by actively participating
in corporate reward/award programs and regularly appearing in the national journal of excellence.
 Enhanced employee relation by following progress discipline policies.
 Periodically conducted performance appraisals of team members in order to develop and retain the best
talent as well as to identify areas of opportunity for other employees who fall below standards.
Teaching Assistant Dept of Linguistics, University of British Columbia, Vancouver, B.C (2010-2011)
 Organized tutorials for students; led discussion forums and graded assignments and examinations.
 Organized weekly office hours to have individual sessions with students to identify their needs and meet
them appropriately.
High School English Teacher -Ghana Education Service- Koforidua (2000-2003& 2007-2008)
ACHIEVEMENTS
 Reduced employee turnover by 60%.
 Exceeded sales goal for the 1st quarter of the 2014 calendar year by 16.5%.
 Testimonies from spirit filled parishioners.
EDUCATION
 Certificate of Achievement in Human Resource Management Villanova University- Philadelphia,
Pennsylvania
 M.A. Linguistics University of British Columbia-Vancouver, BC
 B.A. Linguistics University of Ghana-Accra, Ghana
 Teachers’ Certificate-‘A’ Literature-in-English Holy Child College-Takoradi, Ghana