1. How Copenhagen Airports Strives to
Build the Technical Infrastructure
necessary for a World Class Hub
Christian Poulsen
Vice President, Assets & Technology
Copenhagen Airports
2. Københavns Lufthavn
A warm welcome to Copenhagen & CPH
→ Copenhagen 26. November 2013
→ Thomas Woldbye, CEO
2
3. CPH must be attractive
The Gateway of Northern Europe
Where you come to move on
And we make you wish to stay
3
4. World Class Hub strategy
→ Unique customer
experiences
→ Competitiveness
→ Efficient operations
4
5. HOW COPENHAGEN AIRPORT STRIVES TO BUILD THE TECHNICAL
INFRASTRUCTURE NECESSARY FOR A WORLD CLASS HUB
Københavns Lufthavn
→ Copenhagen 26. November 2013
→ Christian Poulsen
→ VP & CIO, Assets & Technology
5
6. Agenda
• Short presentation of ”CPH Assets & Technologies”
– Because our set-up and the merger of IT and Assets into
one efficient organization is part of the answer
• A Structured Way to Breakdown Corporate Strategy
into the IT Strategy (and how to position the IT
organization in the middle of the strategy execution)
• Building the Technical Master Plan and Preparing the
IT Projects
– Using a simple and accepted model for allowing projects in
our 3Y portfolio implementation plans
6
8. ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR
ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Københavns Lufthavn
126 stands and
58/44 boarding
bridges
706,000 m2 buildings
with 1,100 HVAC’s
Daily cleaning of 160,000 m2
Runways, Taxiways, Stands and 3 km2 asphalt,
of which +250,000 m2 is maintained yearly
+500 servers in 3 data centres
+900 cameras and
1,200 ID card readers
7,000 runway fixtures
Network
200 km fiber, 30,000 ports, 10GBits/s,
440 intersects, 850 WiFi hotspots and
2,800 PC’s, 180 TB daily backup,
250 TB video surveillance
600 airport monitors
3x2 primary radars, 22 MLAT, A-SMGCS
8
9. ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR
ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Københavns Lufthavn
Passenger Travel Value Chain Systems (+100 Systems and Services)
Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage
Ground
Radar Sys
MLAT’s
Primary
Radars
ARIS
Internal
IT sys.
SEC Xrays
BAG
X-rays
LPK IT
systems
Trunked
radio
Glidepath
Met.Sys
ILS
IT Server
rooms
Tech
Rooms
BAG
Sorters
Cleaning
Pass Call
System
ABA
DGS
Air
Bridges
Escalator
Elevators
ID card
Doors
HVAC
Toilets
Runway
lights
Runway
fixtures
De-icer
Platforms
Airplane
ventilat.
Terminal
1,2,3
GO
CASC
Offices
Sewers
Drains
Diesel el.
power
400Hz
Transf.
stations
Metro
Hilton
Parking
Hangars
Runways & Coatings
CPH (Kastrup) and RKE (Roskilde)
9
Buildings
10. ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR
ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Københavns Lufthavn
Passenger Travel Value Chain Systems (+100 Systems and Services)
IT Assets (IT)
Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage
Ground
Radar Sys
MLAT’s
Trunked
radio
Glidepath
Pass Call
System
ABA
Runway
lights
Runway
fixtures
Sewers
Drains
Diesel el.
power
• Primary Radar, Resource Mng, ID-Card, Cameras, FIDS, CUSSIT
Ground
Internal
SEC XBAG
LPK
ARIS
Radars
IT sys.
rays
systems
• SAP, Billing, Rooster, Mail, Extranet, Intranet, X-rays Loyalty…
Web,
Met.Sys
IT Server
Tech
rooms
Rooms
Technology Assets
ILS
Operational
Air
Escalator
ID card
• Runway lights/fixtures, airplane ventilation, Diesels
DGS
HVAC
Bridges Elevators
Doors
• Airbridges, Escalators, HVAC, High Voltage, ILS …
De-icer
Platforms
Airplane
ventilat.
Terminal
1,2,3
Construction Assets (CA)
Transf.
400Hz
stations
Metro
Cleaning
Toilets
GO
CASC
Offices
Hilton
Parking
Hangars
• Runways, Taxiways, Stands, Terminals, Hangars, Buildings
Runways & Coatings Sewers, Drains, Cables, Fibers,Buildings
• Toilets,
Installations …
CPH (Kastrup) and RKE (Roskilde)
10
BAG
Sorters
(OT)
11. ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR
ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
11
13. ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR
ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Københavns Lufthavn
Assets &
Technology
Christian Poulsen
Technical Portfolio
Management
Jesper Peter Jensen
13
Projects
Kristoffer PlengeBrandt
IT Service &
Operations
Technical Service
& Operations
Svend Nyegaard
Claus Hincke
14. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
• Achieving the World Class Hub strategy requires focus on
customers and insight into other departments’ approach to
the strategy in order to be proactive and holistic in the
deliveries to the organization.
• CPH A&T aim to be more agile through supporting business
systems across CPH’s aeronautic as well as non-aeronautic
processes.
• We aim to deliver interconnected information through
interconnected systems in order to achieve the strategy of
becoming a World Class Hub.
• In parallel with the strategy execution CPH A&T must
deliver operational cost efficiencies and –savings.
14
15. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
15
16. Københavns Lufthavn
Assets & Technology supports the strategic breakthroughs
Strategy Drivers
Adequate
Capacity
• WC costs &
operations
Value for
money
Commercial
Excellence
• Building the airport
for the future
World Class
Cost &
Operations
Excellent
Organization
• Value for
customers
• New products &
innovation
• Organisational
Excellence
16
18. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
1) Understand the
entire strategy
2) Strategy Maps
3) Capability Maps
4) Data Maps
5) Application Maps
18
19. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
“Business capability modeling is a technique for the representation of an organization’s
business anchor model, independent of the organization’s structure, processes, people or
domains”
19
20. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
2) Strategy Maps
Financial
Focus
Customer
Focus
Process
Focus
Competence
Focus
20
21. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
3) Capability Maps
21
22. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
3) Capability Maps with development areas
22
23. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
4) Data Maps
Ledelsesdata
Strategi
Eventopsamling
Beredskabsplan
Ledelsesrapporter
Analyse/
simulering
Kundetilfredshed
CSR rapport
CPH Transaktionsdata
Partner data
Kapacitetsopsamling
Budget
Arbejdsplan
Regnskab
Medarbejdervurdering
Business
case
Betaling
Medarbejderindberetning
Løn
Rettigheder
Assetinstrukser
Master Plan
Vedligeh.pla
n
Tekn.strategi
Pretravel
info CPH.dk
Parkeringslogistik
Asset
utilisation
Asset
booking
Servicesag/
RFS
Brandsensordata
Incident
Energiforbru
g
PAX event
LCC
Asset
Job/stilling
Ansæt.kontr.
Projekt
Reservedel
Kampagne
Rolle
Uddannelse
Portefølje
Privatkunde
Afdeling
Kompetence
Tegning/
dokumentat.
Serviceydels
e
Service level
Lager
Debitor
Kreditor
Digital identitet
Ansvar & leverance
Rejsesøgnin
g
Wayfinding
før lufthavn
PAX
movement
Pult
allocation
Wayfinding
i lufthavn
CPH &
partner
Identity
Rengøring
Energiplan
Flow
Management
Bagagevogn
logistik
Opgave
B2C Service
Kundeadfærd
/vurderinger
Kontoplan
PAX data
Medarbejder
B2C salgsdata
Salgstransaktion
Finansplan
Overenskom
st
Løngrundlag
Assetdata
Ventetid
Bus
transaktion
Lost & Found
Lokation
Kunde
CPH stamdata
Styringsdata
Økonomidata
Organisationsdata
Indkøbsdata
Partner
Leverandørkontrakt
B2B Service
Miljømål
Kvalitetsmål
Indkøbskategori
Salgsstrategi
Miljøkrav
Kvalitetsplan
Leverandør
Idekatalog
Miljøgodkendelse
Kvalitetsprocedure.
Marketing
Miljømåling
Kval.måling
Miljøsensordata
Risikomåling
Ground
Logistik
Chute
allocation
Race Track
Handler
serviceydelse
Indkøbsordre
Følgeseddel
Leverandørfaktura
Indkøbsstrategi
Salg
Kontrakt
B2B faktura
Miljørapport
Miljødata
Regulatory
reporting
Kundehenv.
Kvalitetsdata
23
Salgsstatistik
B2B salgsdata
Sikkerhedsplan
Ress.plan
Safetymål/SM
S
Sikkerhedssensordata
Security
logistik
Røntgenbill.
VIP logistik
Video/billede
r
Alarm*
Safety event
Security
event
Adgangskontrol
Tale
Alarm*
Security
incident
Sikkerhedsdata
Passager
Name
Record
Passenger
name list**
PRM
Upstairs plan
PAX
identity
Aircraft
Lejemål/lokal
e/bygning
Taxi logistik
Bagagedata
Bagage
logistik
Cargodata
Cargo
Cargo
logistik
Ground
control
Flight
schedule
Slot
ansøgning
Tower
control
Apron
control
Trafiksensordata
Trafikinstrukser
Aircraft
konfiguration
Stand & Gate
allocation
Vejrmelding
Vejrdata
Flight operational record
Trafikafviklingsdata
24. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
4) Data Maps
Eventopsamling
Strategi
Beredskabsplan
Ledelsesrapporter
Analyse/
simulering
Kundetilfredshed
CSR rapport
CPH Transaktionsdata
Partner data
Kapacitetsopsamling
Kontoplan
Budget
Overenskom
st
Løngrundlag
Vedligeh.pla
n
Tekn.strategi
Arbejdsplan
Regnskab
Business
case
Betaling
Medarbejderindberetning
Løn
Asset
utilisation
Asset
booking
Servicesag/
RFS
Brandsensordata
Medarbejdervurdering
Rettigheder
Pretravel
info CPH.dk
Parkeringslogistik
Incident
Energiforbru
g
PAX
movement
Pult
allocation
Wayfinding
i lufthavn
CPH &
partner
Identity
Rengøring
Energiplan
PAX event
LCC
Job/stilling
Ansæt.kontr.
Projekt
Reservedel
Kampagne
Rolle
Uddannelse
Portefølje
Privatkunde
Afdeling
Kompetence
Tegning/
dokumentat.
Digital identitet
Ansvar & leverance
Serviceydels
e
Service level
Lager
Debitor
Kreditor
Flow
Management
Bagagevogn
logistik
Opgave
B2C Service
Kundeadfærd
/vurderinger
Finansplan
Assetinstrukser
Master Plan
Medarbejder
B2C salgsdata
Salgstransaktion
Økonomidata
PAX data
Asset
Ventetid
Bus
transaktion
Lost & Found
Lokation
Kunde
CPH stamdata
Styringsdata
Ledelsesdata
Assetdata
Organisationsdata
Indkøbsdata
Partner
Leverandørkontrakt
B2B Service
Miljømål
Kvalitetsmål
Indkøbskategori
Salgsstrategi
Miljøkrav
Kvalitetsplan
Leverandør
Idekatalog
Miljøgodkendelse
Kvalitetsprocedure.
Marketing
Miljømåling
Kval.måling
Salg
Miljøsensordata
Risikomåling
Kontrakt
Miljørapport
Ground
Logistik
Chute
allocation
Race Track
Handler
serviceydelse
Indkøbsordre
Følgeseddel
Leverandørfaktura
Indkøbsstrategi
B2B faktura
Miljødata
Regulatory
reporting
Kundehenv.
Kvalitetsdata
24
Salgsstatistik
B2B salgsdata
Sikkerhedsplan
Ress.plan
Safetymål/SM
S
Sikkerhedssensordata
Security
logistik
Røntgenbill.
VIP logistik
Video/billede
r
Alarm*
Safety event
Security
event
Adgangskontrol
Tale
Alarm*
Security
incident
Sikkerhedsdata
Taxi logistik
Passager
Name
Record
Passenger
name list**
PRM
Upstairs plan
PAX
identity
Aircraft
Lejemål/lokal
e/bygning
Rejsesøgnin
g
Wayfinding
før lufthavn
Bagagedata
Bagage
logistik
Cargodata
Cargo
Cargo
logistik
Ground
control
Flight
schedule
Slot
ansøgning
Tower
control
Apron
control
Trafiksensordata
Trafikinstrukser
Aircraft
konfiguration
Stand & Gate
allocation
Vejrmelding
Vejrdata
Flight operational record
Trafikafviklingsdata
25. A STRUCTURED WAY TO BREAKDOWN
CORPORATE STRATEGY INTO THE IT STRATEGY
Flight Management
Pax & Bags
CATS
Core Operational Apps
•
•
•
•
CNS/AGA (ATC)
•
ACD Score
Viewmaster
Staff
Tradislite
•
•
Sita gateway/dekodere
Airline
dataudveksling
Sky (Roskilde)
Resource Management
Planning / Rooster
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
PDC Vagtplanl.
(RM på vej)
TBS + Vagtbytte
(RM på vej)
Checkin/pultallokering
Excel
ARIS/GM
BGA/BIS
Chute Allocation
Race Track
Allocation
•
•
•
•
•
•
•
Supporting Apps
Back Office Apps
25
SAP RE
Geomedia
Microstation
Gtech
Caddy
ProjectWise
•
•
SAP BI
Whistle Blower
Directors Desk
•
Bagage Factory
•
•
Advantage/CPH
Express
Tax free
Parkeringsbooking
Parkering
understøttende
Cph.dk
Smart phone
apps
Facebook
Hittegods
•
•
Other
•
•
•
•
•
•
•
•
•
•
BSM
BIDS
SAC
Rebook
FIDS/CIDS
PV
Flexgates
CHESS
Qmatic
BLIB
Safety & Security
Winner
Ordre/salgssystem
Kontraktarkiv
Marketing system
Intranote
”salgsdata system”
SAP real estate
Security Monitoring
•
•
•
•
•
INK
Redcap
Voice Communication
•
•
•
•
CSRA monitoring
Perimeter
monitoring
Pultalarmer
Døralarmer
Øvrige sensorer
Coordcom
Voicelogger
PSTN
PA
ID card
Other
•
•
•
•
•
•
•
SIPASS
Video
X-ray Pax
X-ray bag screen
Aba
Security Mgmt?
Safety Mgmt
Procurement
•
•
•
•
SAP HR
KMD Løn
OSCAR
Pronestor
Porteføljestyring
(Excel)
eLearning
Environmental
Quality
Facility Mgmt
•
•
•
•
•
•
•
•
•
•
•
•
Organization
•
•
•
•
•
Billing
•
Bygningsregistret
OpenSource GIS
Beontra
Reporting.
•
•
•
•
•
Ground Operation
Asset
•
•
•
•
•
•
•
F&O
Canvarsar
ILS
SAVS2000
ASMGCS
Flight Plan
ROS
B2B
Operational
B2C
SAP MM
(SmartBuy)
ContractBuilder
Finance
•
•
•
•
•
SAP FI
SAP SD
SAP Web UI
(projektportal)
SAP Invoice
scanning
Excel
SAP
Flirt
Støjovervågning
Geomedia
Trafikdb
Flytypedb
Metapplikation
Access (MAR)
Productivity
IT service
•
•
•
•
•
•
•
•
•
Outlook mail
Mobiltelefon
Lync
File shares
D4
Sharepoint
Office
ServiceNow
Udviklingmiljø
D4 (compliance)
SAP PM
SRDB
