Northern Rail has significantly reduced crime on its rail network with limited resources. Through innovation and partnerships, it introduced initiatives like DNA kits in 2004, established a rail response team in 2006, expanded CCTV coverage, and developed training programs. These efforts have helped cut notable crime 55% and non-notifiable crime 57% since 2004. Northern Rail's proactive deterrent strategies like station adoptions, a schools charter, and stay safe training have strengthened community engagement and led to assaults dropping to their lowest level in 2013, nearly half the 2009 rate. Despite operating on a shoestring budget, Northern Rail has achieved success through internal investments and external funding that allowed continued expansion of initiatives.

1. Northern Rail: Reducing Crime on a
Shoestring
Martyn Guiver
Head of Crime Management
Northern Rail

2. Reducing Crime on a Shoestring

3. Overview
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Started in December 2004
No growth, no investment
462 stations, 2800 trains
No mandated investment
No new rolling stock
5000 staff

4. Passenger Journeys
100
90
80
70
60
50
40
30
20
10
0
2004
2013

5. Create, Innovate
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DNA swab kits introduced 2004
National refocusing of BTP in 2005
Rail response team introduced 2006
Asset owner for CCTV since 2006
Stay Safe concept developed in 2007
Rail response team expansion 2009
Schools Charter in 2009
Mobile CCTV vehicle in 2010

6. Create, Innovate
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UCLAN partnership in 2010
Body worn cameras introduced in 2011
Automation of car park enforcement 2011
Ale Trail Crowd Management 2011
Manchester Christmas Markets 2012
Station adoption for community safety in 2012
CCTV team in house 2013

7. Proactive and Visible Deterrent
• British Transport Police
− Close working relationship
− Seconded officer
− Joint tasking and deployment
• Rail Response Team
– 20 officers, based at Shipley and
Manchester
– Mobile teams, on train and by road
– Dedicated CCTV Vehicle
– Staff and customer reassurance

8. Rail Response Team Activity
2011
2012
2013
STATION PATROLS UNDERTAKEN
17,743
27,564
26,719
TRAIN JOURNEYS UNDERTAKEN
6,643
9,115
8,735
EJECTIONS FROM THE NETWORK
935
278
440
ARRESTS/ASSIST WITH ARREST
54
43
147
SMOKING OFFENCES DEALT WITH
1,622
1,723
9,253
LOITERING OFFENCES DEALT WITH
1,311
317
1,647
FEET ON SEATS DEALT WITH
2,733
2,976
5,808

9. CCTV Installation
• Dedicated maintenance and installation team
– Now in-sourced
• 45% reduction in installation costs
• 208 systems up from 85
• 4 fleets of vehicles fitted with CCTV
– Class 158, 321, 323, 333 – 245 vehicles
• Standard protocol, remote access
• 31 more systems planned for 2014

10. Schools Charter
• Piloted at Knutsford, now have 8 schools signed
up
• Tackling anti-social behaviour and ticketless
travel
• Parent and child sign behaviour charter
• Reduced price scholar season tickets
• Stewards receive free travel passes

11. Station Adoption
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Community based initiatives
Schools
Charitable Groups
Pride and Ownership
Bringing people to the Railway
All Inclusive
Feel Good Factor

12. Stay Safe Training Deployment
• Initial priority was conductors
− Managers also trained
• Managers coach staff after assaults
• 73% of attendees using skills
• Station and retail staff trained in 2012
• Conductor refresher planned for 2014

13. Impact
• 2013 lowest assault level
– Four year falling trend for physical
– Almost half the 2009 level
– 31% better than target
• Notifiable crime down 55% since start of
franchise
• Non-notifiable crime down 57% in same
period

14. Successes
• IOSH Awards 2010
– Schools Charter
• Global Security Excellence Awards 2012
– Martyn Guiver – In-House Security Manager of the Year
• International Fire and Security Awards 2012
– Finalists in Best Policing Partnership
• International Fire and Security Awards 2013
– Finalists in Best Policing Partnership

15. What Shoestring?
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Internal investment in Rail Response Team £4.8m
Internal investment in new CCTV £250k
Internal investment in maintaining CCTV £2m
External CCTV funding achieved £4m

16. My Principle
My most creative and
innovate ideas have come
from not having the luxury
of a big budget

17. Any questions?