Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Airport IT&T 2013 Panel Discussion
1. Panel Discussion: The Role of Technology in Increasing
Operational Efficiency and Reducing Operating Costs
Moderator by: Dr John McCarthy, Cyber Research Fellow, Cranfield University UK Defence
Academy & Vice President of Cyber Security, ServiceTec Global Services
Panellists Include:
Antoine Rostworowski, Director, Industry Relations, Aéroports de Montréal (ADM)
Dr Dominic Walker, Product Manager, Northrop Grumman Airport Systems
Dominic Nessi, Deputy Director & Chief Information Officer, Los Angeles World Airports
(LAWA)
John Jarrell, Head of Airport IT, Amadeus IT Group
Doug Wilson, Account Manager, Convergint
2. Dom Nessi
Deputy Director/Chief Information Officer
Los Angeles World Airports
AIRPORT IT&T 2013 Copenhagen Airport o Denmark
3. LAX’s New Bradley Terminal
“a personalized air travel
process in which the
traveler has control is
crucial to the enhanced
passenger experience of
the future.”
8. Blending the traditional
passenger systems with
new technology
Improving the experience
by reducing stress
Reducing stress
by putting the
passenger
more in control
Integrating the
passenger
experience with
the
systems
10. Building new alliances
between:
Airport
Airlines
Advertising/Media
operator
Concessionaires
Wi-Fi and communication
providers
The LAX Approach
11. Wi-Fi – robust bandwidth
Plentiful electrical
outlets
Strong cell coverage
Ample telecom closets
and data connection
Fiber, fiber and more
fiber
Infrastructure
needed
13. Branding the Most Misunderstood
City in the World
By Digital Kitchen
Travelers don’t seek spectacles from
facilities but are very open to surprise and
delight
Visions created in Barcelona, Bangkok and
Seoul
Travelers observe the world not in discrete
scenes but in surreal remixes of
experiences, memories and poetic personal
interpretations
The BUILDING IS THE BRAND
The LAX Approach
14. Branding the Most Misunderstood
City in the World
By Digital Kitchen
With the multi-screen storyboard feature,
several scenes can play out at once in nonlinear form, creating a dream-like
experience that captures the magic and
memory of world travel
The LAX Approach
15. Branding the Most Misunderstood
City in the World
By Digital Kitchen
The Destination Board features custom
animated brand sequences for each
destination city and generative art created
from real flight data using our SITA AODB
The LAX Approach
17. • Blending flight information with the terminal journey
• Integrating flight information, concessions, traversing
security
• Increasing passenger convenience and shopping and
dining opportunities
• Adding value to the passenger experience
Moment Factory
18. •
•
•
•
Traversing customs from the Aircraft to the custom hall
Monitoring cell device movement through Wi-Fi
Using Video Analytics to find bottlenecks
Managing flow through use of flight information and
passenger counts
• Provides wait times to passengers
19. Concessions
•
•
•
•
•
Efficient routing of foot traffic
Coupons and sales sent to mobile devices
Immediate purchasing through digital wallet
Automatic shipping to home or destination
Connected to mobile devices
20. Dining
•
•
•
•
•
Efficient routing of foot traffic
Coupons and sales sent to mobile devices
Ordering in advance
To go packaged for the trip
Connected to mobile devices
23. FIDS on your mobile
device – no worrying
about getting the
correct information
Personal way-finding
plus wait times
Enhanced location
features for dining and
shopping
Communication from
curbside to boarding for
personal and business
use
and
Taking the content with
you
Digital Kitchen
The
future
…is now
24. Custom airport app
Flight information
Download media and art content
Wayfinding
Linked to Airline loyalty programs
Linked to airport loyalty programs
Wait times in security
Concession location
Coupons
Paying
Delivery options
Dining locations
Ordering
Paying
Delivery options
Ticketing
Baggage Information
The
mobile device