1. Expected Salary:
MYR 2,100
RUTRAH AP S. RAJANDRAN
Complaint Management Executive at Customer Connect Malaysia (U Mobile)
(+60) 0102838025 | rutrah_rajandran@yahoo.com| 23 years old | Kuala Lumpur, Kuala Lumpur
Experience 2 years
Previous Contact Center Agent
Customer Connect Malaysia (U Mobile)
Experience
JUN 2014 - Present Complaint Management Executive
Customer Connect Malaysia (U Mobile) | Kuala Lumpur, Malaysia
Monthly Salary MYR 2,000
Specialization : Handling customer complaint and providing satisfaction upon customer
Complaint and request.
Role : Handling customer complaint
Industry : Customer Service/Telecommunication/Marketing
Work Description :
• To be an effective communicator and ensure all complaints are acknowledged in a timely
Manner and customers are kept information throughout the complaint process.
• To manage the resolution of customer complaints, within given timescales.
• To be the first point of contact for all customer related issues.
• To liaise with the relevant department on 3 days basis and report on the level of customer
complaint resolutions.
• To provide complaint trends and communicate lessons learnt to Superior and Manager, so
Service levels can be improved.
• Main purpose of my job as per below:
S Show I’m listening to customer complaint.
O Offer my apologies.
L Let the customer know that the matter will be fully investigated.
U Understand the problem from the customer’s point of view.
T Take control by staying calm and do not argue with the customer.
I Identify a solution to the problem, if possible.
O Offer and agree a solution with the customer.

2. N Note what needs to be done and make sure what I promise gets done.
APR 2014 – JUN 2014
(2 months )
Contact Center Agent
Customer Connect Malaysia (U Mobile) | Kuala Lumpur, Malaysia
Monthly Salary MYR 1,700
Specialization : Serves customers by determining requirements; answering inquiries;
Resolving problems; fulfilling requests.
Role : Receive Inbound calls and provide customer needs upon customer
Request.
Industry : Customer Service/Telecommunication/Marketing
Work Description :
• Obtains client information by answering telephone calls; interviewing clients; verifying
Information.
• Answers inquiries by clarifying desired information; researching, locating, and providing
Information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding
Requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new
Features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
OCT 2013 - Mar 2014
(6 month )
Customer Service At ASTRO, BANGSAR SOUTH
Monthly Salary MYR 2,100
Role : customer service
Industry : Astro
Work Description :
 Receive Inbound calls and provide customer needs upon customer request

3. Dec 2010
(5 month )
ADMIN CLERK (SIME DARBY PLAN. KERDAU PAHANG)
Monthly Salary MYR 1,500
Specialization : filling the daily records
Industry : Sime Darby Plantation Kerdau Pahang
Work Description :
 Filling the daily report
 Check the worker attendance and update in system.
 Print the DOPO and update in system
Education
2012 PTPL (MSU) Shah Alam
Diploma In Early Childhood Education | Malaysia
Major Diploma In Early Childhood Education
Grade Incomplete
Recognition Certificates:
 Diploma In Early Childhood Education (unfinished course).
 I had drop out the course due to some financial problem.
 Obtaining a higher education will provide me the opportunity to enhance my knowledge
and increases my ability to contribute to the advancement of my carrier.
 In future I will continue my studies as a part timer while working to support my carrier.
2010 SEK. MEN.KEB. TAMIL, LADANG SUNGAI TEKAL, PAHANG
Primary/Secondary School/SPM/"O" Level in Arts | Malaysia
Major Science Team
Grade Pass

4. Skills
Advanced : Customer Management, Customer Service, Verbal Communication, Problem Solving, Multi-
tasking Skills, Computer Hardware And Software, Windows OS (Win XP to Win 8)
Intermediate : Microsoft Office 2003 And 2010
Languages
Proficiency level: 0 - Poor, 10 – Excellent
Language Spoken Written Relevant Certificates
English (Primary) 9 7 SPM - 7/9 PASS
Bahasa Malaysia 10 10 SPM - 6/9 PASS
Tamil 10 10 Self Lecture - 5/10 PASS
Additional Info
Expected Salary MYR 2,100
Preferred Work Location Kuala Lumpur, Selangor
Customer Service Skills
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building
Relationships, People Skills, Problem Solving, Multi-tasking.
Other Information
Gender : Female
Address : Block A-3-6, Vista Prima Condominium, PSN Saujana Puchong, 47100 Puchong Selangor
References
Name : Mr Sivabalan
Relationship : Superior
Position : Senior Executive
Company : U Mobile Sdn Bhd
Telephone : +60182004213
Email : sivabalan.s@u.com.