1. Ryan Thomas Fitzpatrick
7039 San Pedro Ave Unit#801
San Antonio, TX 78216
(210) 885-4702
RYNOFITZ@GMAIL.COM
OBJECTIVE
Resourceful leader as a sales and customer service agent who offers integrated strategy to develop new
and existing customer relations. Highly skilled with strong and interpersonal communications.
EDUCATION Texas Tech University, College of Media & Communication, Lubbock, TX
Bachelor ofMass Communication with emphasis in Public Relations
December 2013
SUMMARY OF QUALIFICATIONS:
• Excellentcommunication and problem solving skills.
• Conduct closings, renewing and contractnegotiations for complex accounts.
• Evaluate customer service business needs.
• Recognizing cultural and motivational differences between regions and countries.
• Manage employees, coaching/monitoring with work ethic development.
• Sales and Quality Control.
• Purchaser/Buyer
• Employee hiring
• Customer service
PROFESSIONAL EXPERIENCE
Ticket Brother’s Chief Executive of Public Relations
Marketing, Sales and Customer Service
7039 San Pedro Ave Unit #801, San Antonio, Texas 78216 08/09-Present
Customer service handling ticketing, cash, PayPal accounts. Computes charges and daily balances.
Answers telephone providing callers with accurate ticketinformation. Completing ticketsales in a timely
manner. Handling customer complaints, problem solving and identifying the needs ofthe customer.
Providing customers with knowledge aboutticketevents and ticketrequirements. Meeting goals and
expectations. Volunteering at events. Donating for the cause.
 Responsible for hosting business contacts
 Sales--Motivating employees to adoptnew ideas to increase sales and developing strategies that
match customer needs.
 Resourceful customer service
 Social Media experience (Facebook,Twitter, Instagram)
 Vendor management
 Email marketing
 Ability to work under time constraints with efficient productivity
 Capability to work under stressful situations in order to accomplish savvy goals

2. Garza & Associates Real Estates and Investments
1226 W. Oak Estates, San Antonio, Texas 78258
Shirley Garza – Business Owner 210.274.1277 01/05-Present
 Selling--Motivating customer managementand employees to adoptnew ideas to increase
sales and developing strategies thatmatch customer needs.
 Responsible for phone calls, scheduling appointments and showings
 Managing investmentproperties
 Read, renew and comprehend Contracts
 Excellentverbal communication and interpersonal skills
 Recurrent training courses
 Excellentcomputer skills
 Handling customer complaints, problem solving, and identifying the needs ofthe customer.
 Volunteering at events. Donating to the cause.
College Baseball Hall of Fame Lubbock, Texas
 Implemented innovative strategies to raise 100k 7/08-7/12
 Planned and organized successful events
 Conducted press releases
 Created marketing and advertising strategies
 Hosted families and friends
 Coordinated events
 Eventchaperone
COLLEGIATE ACTIVITIES
Kappa Sigma Epsilon, Lubbock, TX 8/07-12/11
Elected Assistant social director and Served on Executive Board 1/08-12/12
 Managed and allocated annual budget
 Planned events
 Tracked Executive Officer accounts and budgets
 Attended Executive meetings to improve and prepare for chapter
Supported and raised money for Susan Komen Foundation 8/08-5/12
HONORS: Dean’s List, TTU