13. Mitel Driving New Approaches to Growth MULTI-SITE COLLABORATION & PRESENCE Work without Boundaries, One Connection First Contact Resolution, MANAGED SERVICES Reduced capital expenditures SMOOTH MIGRATION & LEGACY RESCUE Server Consolidation and Software Only Options CapEx Reduction OpEx Efficiencies Future Proof Mitel Communications Director 5000 Communications Platform SOLID FOUNDATION FOR GROWTH Mitel Applications Suite & Mitel Border Gateway Integrated Business Applications Extensive IP, Wireless, Digital & Softphone Desktop Productivity Gains
23. Mitel and VMware Partnership Global Leader in Virtualization Solutions 85% overall market share 97% market share of F1000 40 countries with over 22,000 channel partners Joint solution release date: calendar Q1, 2010
30. Solutions Tailored to Fit Your Needs On-site Service & Support Need to work both inside, or outside of the corporate network (customer site, supplier office, warehouse) Office Administrator / Customer Service Multiple support roles, main customer service and access point to the business Constantly on the go, work 24x7, require immediate access to corporate, customer, supplier information Knowledge Worker / Manager Remote / Home Office Multi-tasking, work from home after hours to support global requirements. IT Manager Multiple technology hats – voice and data, requires easy to install and manage solutions, do more with less Senior Executive Sales Need to work both inside, or outside of the corporate network (customer site)
40. Mitel Telecollaboration Solution Integrated video conferencing and collaboration Full HD solution Simple Quality Software-based Telecollaboration Software solution priced for all customers ROI Low bandwidth and high tolerance Network Optimization
59. Strategic Partners Partner Focus HP ProCurve Best of breed network/voice offering Microsoft LCS to OCS to Exchange 2007 and beyond Sun Microsystems Desktop / Data Center virtualization VMWare Expansion of virtualization market
61. Software centric HTML & Custom Apps The Market Leader The Customer Benefit Your choice of software – simplifying management/support Legacy Rescue UCAdvanced applications focus Industry specific IP Phone html applications IP enable outdated infrastructure without replacing any hardware Single portal to launch apps that fit differentiated users Strategic Partnerships Desktop & data center virtualization & OCS / Sametime integration
62. Why Mitel? Our global customer base spans multiple industry sectors
64. What CUSTOMERS are “Saying …” “ The Mitel solution is very flexible and provides us with the framework to deploy applications in the future..“ "We now deliver an exceptional service and have been able to expand by the planned 50% without it impacting on customer service.“ "The Mitel system has been in place for about two years - It just works.“ "We run a small but dynamic business, and Mitel's IP technology and Teleworker solution stretch across the globe with us." N. Mackrill CEO CommonTime S. Saunders, VP Corporate Operations Carlson Wagonlit Travel "We used to spend nearly $18,000 each quarter on service calls. With Mitel, we have even been able to scale back our IT support by one headcount due to the remote management features.“ S. Rigby Operations Director Broker Assistance Limited "This system is efficient, we get up to 90% of the calls to the right 'desk' with the correct record 'on-screen' as the calls are answered.“ M. Sharp Practice Manager Northgate Medical Centre C. Gibbons Information Systems Manager Appliance Smart D. Thomas IT Administrator Quirk Auto Dealers
65. What CUSTOMERS are “Saying …” “ The rollout has been so successful in Europe that the Mitel product set has become our global standard.” "We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safety.“ “ Mitel rose above the competition with a solution that is scalable and cost-effective.“ “ Without Mitel’s thorough understanding of our needs, I’m not sure we would have seen this project to through to the end." S. Senicourt Director of Telecommunications Auchan G. Schrils, VP Technology and Services Intercontinental Hotels Group “ With Mitel’s IP Solution we have converged and future-proofed our voice and data networks, while delivering a wide range of hospitality-specific telephony features…” R. W. Runcie CIO CPS “ After careful analysis we new Mitel’s solution was the only one that could do the job.“ L. Johansson Manager of IP Telephony Services MedQuist N. Wright Telecommunications Manager SSA Global D. Zimmerman CIO Arby’s Restaurant Group, Inc.
66. “ Mitel's attack into larger enterprise environments has yielded positive contact center results. The company reports that in FY 2009 (which ends June 30) they sold three times as many contact centers of over 150 seats as they did in FY 2008.” ~ Sheila McGee-Smith, McGee-Smith Analytics, No Jitter, The Mitel (Contact Center) Story June 29, 2009 "Mitel was the first to announce virtualizing real-time voice applications to leverage industry standard servers, based on its relationship with VMWare..“ ~ Blair Pleasant, COMMfusion, No Jitter - It's A Mad Mad Virtual World Oct 21, 2009 "A plethora of advanced UC and collaboration solutions offered by communication vendors are looking to address the same business needs and challenges. Yet, Mitel has remained at the forefront of technology innovation. …. the integration of video conferencing with collaboration (file sharing, etc.) is a valuable feature that provides users with a more comprehensive collaborative experience.“ ~ Elka Popova, Frost & Sullivan, Mitel Enhances it's UC and Collaboration Portfolio Sep 23, 2009 slide Mitel | Confidential
67. "Mitel has a good vision of where it's going, and over time I think we'll see it play a much bigger role in the evolution of the telecom sector than Nortel.“ Zeus Kerravala, Yankee Group Mitel’s strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market. Gartner “ Given that UC has been central to Mitel’s value proposition for several years, while many segment competitors have only incorporated it into their positioning over the past 18 months, the business-driven benefits resulting from these applications remain key differentiators.” ~ Intellicom Analytics , July 2008 slide Mitel | Confidential