Renowned hotelier and author Chip Conley demonstrates how to transform the workplace via the three key relationships in business. Discussing the theory from his latest book, Peak: How Great Companies Get Their Mojo from Maslow, he illustrates how to create peak experiences. Chip shares examples of companies that apply his theory, from Apple to Whole Foods Market.
21. Joie de Vivre = Self Actualization
Where “peak
SELF experiences”
ACTUALIZATION occur!
ESTEEM
SOCIAL / BELONGING
SAFETY
PHYSIOLOGICAL
MASLOW’S HIERARCHY OF NEEDS PYRAMID
22. If humans aspire to self-actualization, why can’t companies
— which are really just a collection of people —
aspire to this peak, too?
WHAT DOES A SELF-ACTUALIZED
COMPANY LOOK LIKE?
23. IDENTITY SELF
REFRESHMENT ACTUALIZATION
FEELING LIKE A VIP ESTEEM
RESPONSIVE STAFF SERVICE SOCIAL/BELONGING
A QUIET AND SAFE ROOM SAFETY
A COMFORTABLE AND CLEAN BED PHYSICAL
HOTEL HIERARCHY OF NEEDS PYRAMID
25. CREATES:
MEANING INSPIRATION
(Transform)
RECOGNITION LOYALTY
(Succeed)
BASE
MONEY MOTIVATION
(Survival)
EMPLOYEE RELATIONSHIP TRUTH
26. CREATES:
CALLING MEANING INSPIRATION
(Transform)
CAREER RECOGNITION LOYALTY
(Succeed)
BASE
JOB MONEY MOTIVATION
(Survival)
EMPLOYEE RELATIONSHIP TRUTH
32. “Creating Peak
Experiences Creates
Peak Performance.”
Conventional wisdom is wrong:
(1) money isn’t the primary
motivator for employees; (2)
customers don’t stay loyal
when purely “satisfied”; and (3)
many investors have needs
beyond ROI. Loyalty is created
at the peak of each pyramid.!
33. Seek
the
Peak !
www.chipconley.com!
www.jdvhotels.com!
34. Join the
PEAK
Community
www.peakorganizations.com
35. Want an easy way to use Chip’s best
practices in your workplace?
Try Rypple today!
Contact us to learn how:
events@rypple.com