Santu Debnath is an Indian national currently working as a Restaurant Supervisor in Bahrain. He has over 8 years of experience in hospitality roles including as an F&B Trainee Executive and Server at Marriott Hotels and Trader Vic's in India. His career objective is to utilize his skills in people management, planning, customer service and effective communication in a professional growth opportunity in the hospitality industry.
1. SANTU DEBNATH
(F & B Supervisor)
CURRENT LOCATION: NATIONALITY-Indian
PALMERA Bldg, Marital status: Unmarried
Near Adliya PostOffice, Adliya, BAHRAIN D.O.B: 26-May-1991
PH. # +973-34562038
E-mail: santu.dbnth98@gmail.com
Career Objective:-
A position to utilize my skills and abilities in the Hospitality Industry that offers
professional growth while being resourceful, innovative and flexible. I am highly skilled
in People Management, Planning, Teamwork, Giving Feedback, Customer Service, and
Resolving Conflict & Effective Communication Skills.
PersonnelProfile
Possess highly polished communication, interpersonal and leadership skills.
Ambitious, career driven, innovative and have the ability to stimulate new ideas
An Individual committed to sheer hard work.
Enthusiastic and energetic at all phase of life.
Excellent Knowledge of Restaurant Software Aldelo, Micros & LS.
Willingness to learn and keep myself ahead with the latest skills in my field-an
Asset to the organization in which I serve.
I aspire to be a part of a fast moving organization which would provide me adequate
opportunity to prove my potential & worth.
ProfessionalExperience
August 2015 – Present Fauchon (French cuisine)
Al- Azzam Group of Restaurant,BAHRAIN
.
Position Held: Restaurant Supervisor
Job Responsibilities
Achieving Restaurant operational objectives by preparing & completing action plans,
2. Productivity, Quality, Customer service standard, Completing audits, Identifying
trends & implementing changes.
Estimate food consumption, place order with the supplier & schedule delivery of fresh
food & beverage.
Resolve customer complaints about food quality or service.
Conducting daily breafing.
Maintain budget, employee records, schedule staff work hours & prepare payroll.
Make use of computer software for doing Daily Inventory & Monthly Inventory.
Train & Motivate Staff, update and use job related knowledge
August 2014 to July 2015 Marriott Hotels & Resorts (Pre-opening)
Bangalore Whitefield (Karnataka) India.
Position Held F & B Trainee Executive
Job Responsibilities
Implementing SOP (Standard Operational Procedure)
Implementing other records like Inventory, Training Records, Guest Records,
Linen Records, Cleaning Schedules (Daily, Weekly & Monthly), Items Transfer In
& Transfer Out records, Communication Records etc.
Training & Developing new associates in the organisation.
Maintain the time management for all associate.
Ordering & Requisitions with the store.
Ensuring Customer Satisfaction at its best.
Complaint Handling
Conducting Daily Briefing, staff reviews, their problem solving etc.
Allocation of duties, Weekly Schedules etc.
Recording Staff Appraisal form, their performance etc.
Solving financial Discrepancy Report.
November 2012 – August 2014 Marriott Hotels & Resorts (Pre-opening)
Bangalore Whitefield (Karnataka) India.
Position Held: F & B Associate (EDP Candidate).
Job Responsibilities
Presenting the menu to the guests
Maintaining the Standards & Quality of the service.
Set up all the Covers as per Tea, Lunch, Dinner.
Set up the buffet of the restaurant.
3. On a weekly basis Inventory has to done for the stocks.
Taking Orders from the guests.
Serving the Guests In the restaurants & in room dining.
Constant endorsement of further sales.
Taking orders on phone for In house guests at Room service.
Delivery of orders in Rooms as per given time.
Taking food from the kitchen to a restaurant as per guests order.
Conscientious and accurate implementation of the Assistant manager information.
Taking initiative to learn jobs for next level.
April 2012- October 2012 Trader Vic's.
Bangalore Whitefield (Karnataka) India.
Position Held: F & B Server
March 2011- April 2009 Sahib Sindh Sultan( Fine Dine Indian Cuisine)
Bangalore Whitefield (Karnataka) India.
Position Held: Tr.Captain
Job Responsibilities
Responsible for day to day operations
Ensuring sufficient operating guest supplies, beverage supplies and operating
equipment during outlet’s operation.
Responsible for the overall sanitation and cleanliness of the outlet during the
shift.
Responsible for the proper maintenance and good working order of all
equipment, furniture and fixtures in the outlet.
Responsible for consistently implementing the service standards and operating
procedures in the outlet.
Conducting the briefing & discuss about the sale & operation.
Performs other duties and responsibilities assigned by immediate superior, which
leads to guest.
March 2010- March 2011 Sahib Sindh Sultan( Fine Dine Indian Cuisine)
Bangalore Whitefield (Karnataka) India.
Position Held: F & B Associate
4. Achievements
Achieved THE SPIRIT TO SERVE certificate from Marriott international
for exemplary commitment to quality service and customer satisfaction.
Achieved certificate of successful pre-opening staff in Bangalore Marriott
hotel Whitefield.
Qualifications
HIGHER SECONDARY from West Bengal passed in the year 2008.
Basic computer course from YOUTH COMPUTER CENTRE.
IT SKILLS
Proficient in MS Office Suite, Outlook e-mail and internet applications
PASSPORT DETAILS:
Passport No : K1220729
Place of Issue : KOLKATA,INDIA
Date of Issue : 14.08.2012
Date of Expiry: 14.08.2022
LANGUAGES KNOWN:
Fluent English, Hindi, Bengali (Read,Write & Speak)
I hereby declare that all the above furnished information’s are correct and true to the
best of my knowledge and belief.
(SANTU DEBNATH)