YASH SAP CRM provides the robust functionality you need to support all customer-facing lines of business across your enterprise. Improve efficiency and effectiveness by streamlining end-to-end business processes, enhancing service levels, and cutting costs and errors.YASH helps companies to realize a rapid Return on Investment (ROI) by combining industry best practices with rapid implementation methodologies.
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SAP Customer Relationship Management @ YASH
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SAP® CRM @ YASH
Build lasting, profitable customer relationships
®
with SAP Customer Relationship Management
Make Customer-Driven Growth a Reality
In today's challenging business environment, companies must stay focused on attracting,
servicing, and retaining customers to succeed. Customer Relationship Management (CRM) is
the differentiation your organization needs to retain your best customers and maximize the
effectiveness of every customer interaction.
Partnering with YASH Technologies™ for your CRM needs allows you to continuously improve
business processes and interaction channels. Access to accurate and timely customer
information helps you make the most of every contact during a customer's entire
relationship with your organization. With best-in-class functionality, SAP CRM drives
customer value, loyalty and profitability across your value chain.
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Chemtura Corporation – A Key CRM Success Story
SAP CRM Increased Productivity of 100 Person Sales Force with Real-time Views of Customer Information
Chemtura, the fourth-largest publicly traded specialty chemical company in the US, utilized two different and disparate systems for
collecting and managing customer data and service records, which decreased productivity with redundancies and errors. Chemtura was an
existing and satisfied user of SAP ERP ECC 6.0, which streamlined business processes throughout the enterprise. They wanted to replace
their current custom-built marketing and sales system with SAP's centralized Customer Relationship Management (CRM) platform, to
facilitate superior interactions and experiences across all channels and employ comprehensive, real-time views of all customer
information across their global business network. Since Chemtura used SAP ECC 6.0 to support their global sales process, YASH
Technologies implemented the SAP CRM Sales and Service module to improve customer service levels and efficiency of marketing and
sales. YASH successfully integrated the following CRM solutions:
• Account and Contact Management
• Sales and Territory Management
• Activity Management
• Lead Management
• Opportunity and Risk Management, with alert mail functionality
• Sales Order Management (Display Only)
• Outlook Integration
By adopting and utilizing CRM Best Practices, YASH completed the implementation in less than six months. CRM provided Chemtura with
the ability to optimize customer experiences and adapt their business processes quickly to respond to changing market conditions and
customer demands. By improving customer loyalty and launching new initiatives more rapidly, Chemtura was able to drive growth and
realize a high return-on-investment.
3. S-Imple Methodology for Implementations Significantly Reduces Costs
YASH's proprietary SAP implementation methodology, S-Imple is based on Scrum principles that significantly
reduces the overall project cycle time through the use of accelerator tools, best practices, and proven
methodologies. With S-Imple, YASH dramatically reduces blueprinting, development and testing phases, as customers are
involved from the early stages of the implementation. By leveraging pre-configured business scenarios, YASH minimizes
customization and customers are able to view changes easily via playback sessions. The process-centric management of project
implementations means customers receive the right solution the first time.
Our technical and business process expertise includes a wide range of SAP applications and extends to other areas that touch
the enterprise. By incorporating our domain expertise in areas such as data warehouse solutions and analytics, YASH can
provide scalable holistic solutions that nurture highly effective business operations and reduce the Total Cost of Ownership
(TCO) of the SAP landscape.
Realize Enhanced Business Value with YASH SAP CRM
Features Benefits
• Make intelligent business decisions with enhanced customer insights
Marketing • Increase marketing velocity and time to market
• Drive customer demand and increase return on marketing investments
• Grow profitable relationships
Sales • Maintain focus on productive activity
• Eliminate barriers to productivity and improve sales efficiency
• Transform service into a profitable line of business
• Increase customer loyalty
Service • Drive revenue
• Reduce costs of customer service and field service
• Decrease service giveaways
• Drive revenue and extend market reach
• Increase customer convenience and satisfaction
Web Channel Enablement • Reduce the cost of sales and support
• Build lasting customer loyalty
• Improve sales and service profitability
• Increase customer satisfaction
Running an Interaction Center
• Improve credibility with your customers
• Increase revenue and productivity
• Manage the customer interaction life cycle
• Boost revenue through channel collaboration
Partner Channel Management
• Reduce indirect channel support costs
• Increase partner satisfaction and ease of doing business
• Maximize value to customers by enabling your partners