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Dr. Dionne Kress




D.M.Kress, LLC~ Performance Exceeding Possibility
LESSON 1: Definition of Job Burnout; What to look for
 Behavior changes
 Physical signs
 Emotional signs
 Stress vs. Burnout


LESSON 2: Dealing with Burnout: The three “R’s”
 Recognize
 Reverse
 Resilience


LESSON 3: Job Burnout Prevention Plan
 Coping with Job Burnout
 Six Strategies for Success




               D.M.Kress, LLC~ Performance Exceeding Possibility
   What is meant by job burnout

   Signs, symptoms, and causes

   Difference between stress and burnout

   Coping strategies for you and your employees

   How to re-motivate yourself and your
    employees

            D.M.Kress, LLC~ Performance Exceeding Possibility
What we Know
•Direct
      relationship of physical and
mental health and success.

•Professionalsare faced with
complex environments, high
stress, and decision making.



•These factors impede a
professionals ability maintain a
balanced and healthy lifestyle.




     D.M.Kress, LLC ~ Performance Exceeding Possibility
LESSON 1
   Burnout is a prolonged stress response
    affecting your Emotional, Mental, and Physical
    state.

   Begins with feelings of being overwhelmed
    and unable to meet constant demands.

   Lost interest and motivation to continue in
    your role.


            D.M.Kress, LLC~ Performance Exceeding Possibility
Burnout                               Stress

   Characterized by                     Characterized by over
    Disengagement                             engagement

   Blunted Emotions                     Over reactive emotions


   Helplessness & Hopelessness          Urgency & Hyperactivity

   Loss of motivation                   Loss of energy

                                         Primary damage is physical
   Primary damage is emotional
                                         May cause premature death
   May make life seem not worth
    living
                 D.M.Kress, LLC~ Performance Exceeding Possibility
   Excessive Work Load
   Lack of Personal Control
   Lack of Recognition
   Role Ambiguity
   Limited Career Advancement & Opportunities
   Conflict
   Poor Leadership




            D.M.Kress, LLC~ Performance Exceeding Possibility
   Burnout effects your personal and
    professional life, social life and home
    environment.

   Burnout can create long-term changes in
    your physical body making you more
    susceptible to colds, flu, and other illnesses.

   Deal with BURNOUT right away do not let it
    linger on making you feel worse and worse
    over time.

             D.M.Kress, LLC~ Performance Exceeding Possibility
   Are you Bored?

   Are you Overloaded?

   Are you Unappreciated?

   Does dragging yourself out of bed in the
    morning feel like an act of Hercules?



            D.M.Kress, LLC~ Performance Exceeding Possibility
Physical
              Emotional
              Behavioral




D.M.Kress, LLC~ Performance Exceeding Possibility
   Every day is a BAD day.

   You feel exhausted ALL the time.

   Caring about work and your personal life
    feels like a waste of energy.

   Your day feels full of mind numbing, mundane,
    tasks.

   You feel like nothing you do makes a difference
    and you are not appreciated.

             D.M.Kress, LLC~ Performance Exceeding Possibility
   Feeling tired and drained

   Feeling sick, lowered immunity

   Frequent headaches, back pain,
     muscles aches

   Change in appetite and sleep habits


            D.M.Kress, LLC~ Performance Exceeding Possibility
   Should have….Good eating habits

    Should have….Good sleeping habits

   Should get….Healthy amounts of exercise (3-4x per
    week)


   Should…Drink lots of water

   Should use…Recovery Rituals



     D.M.Kress, LLC ~ Performance Exceeding Possibility
   … you see, in life lots of people know what to
    do but few actively do what they know.
    Knowing is not enough! You must take action
    (Anthony Robbins)




                 D.M.Kress, LLC ~ Performance Exceeding Possibility
   Feelings of self-doubt and failure

   Loss of motivation

   Feeling helpless loss and defeated

   Detachment; feeling alone in the world

   Cynical and negative outlook

   Decreased satisfaction and sense of
    accomplishment

             D.M.Kress, LLC~ Performance Exceeding Possibility
   Withdrawing from responsibility

   Isolating yourself

   Procrastinating

   Using food, drugs or alcohol to cope

   Taking your frustration out on others

   Missing work, coming in late and leaving early

             D.M.Kress, LLC~ Performance Exceeding Possibility
LESSON 2




D.M.Kress, LLC~ Performance Exceeding Possibility
 Recognize
 Reverse
 Resilience




       D.M.Kress, LLC~ Performance Exceeding Possibility
   Work–related causes

   Lifestyle causes

   Personality contributions




             D.M.Kress, LLC~ Performance Exceeding Possibility
 Three Strategies:
1. Slow Down: Rest, Reflect, and Heal
2. Get Support: Engage with friends and family
3. Re-evaluate goals and priorities




          D.M.Kress, LLC~ Performance Exceeding Possibility
   Actively address the problem

   Clarify your job description

   Ask for new duties

   Take time off




             D.M.Kress, LLC~ Performance Exceeding Possibility
LESSON 3
The 4 A’s

   Avoid the stressor
   Alter the stressor
   Adapt to the stressor
   Accept the stressor




            D.M.Kress, LLC~ Performance Exceeding Possibility
   Relaxation Rituals
   Healthy Habits
   Establish Boundaries
   Turn off technology
   Express your creativity
   Manage Stress




            D.M.Kress, LLC~ Performance Exceeding Possibility
   Avoid or minimize overtime
   Allow for casual days, special meals, play
    music in the office
   Break up the office routine
   Dress down day
   Encourage employees to go outside
   Have fresh fruit and veggies in the break
    room.
   Allow random vacation days
   Express interest and ask questions

            D.M.Kress, LLC~ Performance Exceeding Possibility
Healthy ways to relax and recharge

   Go for a walk
   Spend time in nature
   Call a good friend
   Sweat out tension with a good workout
   Write in your journal
   Take a drive
   Savor a warm cup of coffee or tea
   Play with your pet
   Work in the park
   Get a massage
   Read and inspirational book
   Watch a comedy or favorite movie

              D.M.Kress, LLC~ Performance Exceeding Possibility
Recovery Rituals for the Mind

•   Meditation

•   Deep breathing

•Leaving   the office

•Do   something mindless




          D.M.Kress, LLC ~ Performance Exceeding Possibility
   Emotional Recovery Rituals:
        Music
        Quick walk
        Journaling
         Relationships

      Music and Emotions Exercise




         D.M.Kress, LLC ~ Performance Exceeding Possibility
   IF AVOIDED:
        Expenditure of too much energy
        Increased frustration
        Anxiety
        Loss of concentration
        More likely to choke under pressure
        Life will be not as satisfying and relaxing




     D.M.Kress, LLC ~ Performance Exceeding Possibility
   ASK YOURSELF…

   Are you doing the things you enjoy everyday?




            D.M.Kress, LLC~ Performance Exceeding Possibility
   Motivation requires a motive…

   As a manager or employee we need an
    appropriate motive to perform at our best!




            D.M.Kress, LLC~ Performance Exceeding Possibility
   “No such thing as staying the same. If you
    try to stay the same you loose ground to
    those who are working on improvement”
    (Coach Haney, 2010)


   The mind-set of a great player is that you
    are either getting better-or getting worse”
    (Coach Haney, 2010)




      D.M.Kress, LLC ~ Performance Exceeding Possibility
Q&A

D.M.Kress, LLC~ Performance Exceeding Possibility

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Revitalizing Fatigued Employees

  • 1. Dr. Dionne Kress D.M.Kress, LLC~ Performance Exceeding Possibility
  • 2. LESSON 1: Definition of Job Burnout; What to look for  Behavior changes  Physical signs  Emotional signs  Stress vs. Burnout LESSON 2: Dealing with Burnout: The three “R’s”  Recognize  Reverse  Resilience LESSON 3: Job Burnout Prevention Plan  Coping with Job Burnout  Six Strategies for Success D.M.Kress, LLC~ Performance Exceeding Possibility
  • 3. What is meant by job burnout  Signs, symptoms, and causes  Difference between stress and burnout  Coping strategies for you and your employees  How to re-motivate yourself and your employees D.M.Kress, LLC~ Performance Exceeding Possibility
  • 4. What we Know •Direct relationship of physical and mental health and success. •Professionalsare faced with complex environments, high stress, and decision making. •These factors impede a professionals ability maintain a balanced and healthy lifestyle. D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 6. Burnout is a prolonged stress response affecting your Emotional, Mental, and Physical state.  Begins with feelings of being overwhelmed and unable to meet constant demands.  Lost interest and motivation to continue in your role. D.M.Kress, LLC~ Performance Exceeding Possibility
  • 7. Burnout Stress  Characterized by  Characterized by over Disengagement engagement  Blunted Emotions  Over reactive emotions  Helplessness & Hopelessness  Urgency & Hyperactivity  Loss of motivation  Loss of energy  Primary damage is physical  Primary damage is emotional  May cause premature death  May make life seem not worth living D.M.Kress, LLC~ Performance Exceeding Possibility
  • 8. Excessive Work Load  Lack of Personal Control  Lack of Recognition  Role Ambiguity  Limited Career Advancement & Opportunities  Conflict  Poor Leadership D.M.Kress, LLC~ Performance Exceeding Possibility
  • 9. Burnout effects your personal and professional life, social life and home environment.  Burnout can create long-term changes in your physical body making you more susceptible to colds, flu, and other illnesses.  Deal with BURNOUT right away do not let it linger on making you feel worse and worse over time. D.M.Kress, LLC~ Performance Exceeding Possibility
  • 10. Are you Bored?  Are you Overloaded?  Are you Unappreciated?  Does dragging yourself out of bed in the morning feel like an act of Hercules? D.M.Kress, LLC~ Performance Exceeding Possibility
  • 11. Physical Emotional Behavioral D.M.Kress, LLC~ Performance Exceeding Possibility
  • 12. Every day is a BAD day.  You feel exhausted ALL the time.  Caring about work and your personal life feels like a waste of energy.  Your day feels full of mind numbing, mundane, tasks.  You feel like nothing you do makes a difference and you are not appreciated. D.M.Kress, LLC~ Performance Exceeding Possibility
  • 13. Feeling tired and drained  Feeling sick, lowered immunity  Frequent headaches, back pain, muscles aches  Change in appetite and sleep habits D.M.Kress, LLC~ Performance Exceeding Possibility
  • 14. Should have….Good eating habits Should have….Good sleeping habits  Should get….Healthy amounts of exercise (3-4x per week)  Should…Drink lots of water  Should use…Recovery Rituals D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 15. … you see, in life lots of people know what to do but few actively do what they know. Knowing is not enough! You must take action (Anthony Robbins) D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 16. Feelings of self-doubt and failure  Loss of motivation  Feeling helpless loss and defeated  Detachment; feeling alone in the world  Cynical and negative outlook  Decreased satisfaction and sense of accomplishment D.M.Kress, LLC~ Performance Exceeding Possibility
  • 17. Withdrawing from responsibility  Isolating yourself  Procrastinating  Using food, drugs or alcohol to cope  Taking your frustration out on others  Missing work, coming in late and leaving early D.M.Kress, LLC~ Performance Exceeding Possibility
  • 18. LESSON 2 D.M.Kress, LLC~ Performance Exceeding Possibility
  • 19.  Recognize  Reverse  Resilience D.M.Kress, LLC~ Performance Exceeding Possibility
  • 20. Work–related causes  Lifestyle causes  Personality contributions D.M.Kress, LLC~ Performance Exceeding Possibility
  • 21.  Three Strategies: 1. Slow Down: Rest, Reflect, and Heal 2. Get Support: Engage with friends and family 3. Re-evaluate goals and priorities D.M.Kress, LLC~ Performance Exceeding Possibility
  • 22. Actively address the problem  Clarify your job description  Ask for new duties  Take time off D.M.Kress, LLC~ Performance Exceeding Possibility
  • 24. The 4 A’s  Avoid the stressor  Alter the stressor  Adapt to the stressor  Accept the stressor D.M.Kress, LLC~ Performance Exceeding Possibility
  • 25. Relaxation Rituals  Healthy Habits  Establish Boundaries  Turn off technology  Express your creativity  Manage Stress D.M.Kress, LLC~ Performance Exceeding Possibility
  • 26. Avoid or minimize overtime  Allow for casual days, special meals, play music in the office  Break up the office routine  Dress down day  Encourage employees to go outside  Have fresh fruit and veggies in the break room.  Allow random vacation days  Express interest and ask questions D.M.Kress, LLC~ Performance Exceeding Possibility
  • 27. Healthy ways to relax and recharge  Go for a walk  Spend time in nature  Call a good friend  Sweat out tension with a good workout  Write in your journal  Take a drive  Savor a warm cup of coffee or tea  Play with your pet  Work in the park  Get a massage  Read and inspirational book  Watch a comedy or favorite movie D.M.Kress, LLC~ Performance Exceeding Possibility
  • 28. Recovery Rituals for the Mind • Meditation • Deep breathing •Leaving the office •Do something mindless D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 29. Emotional Recovery Rituals:  Music  Quick walk  Journaling  Relationships  Music and Emotions Exercise D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 30. IF AVOIDED:  Expenditure of too much energy  Increased frustration  Anxiety  Loss of concentration  More likely to choke under pressure  Life will be not as satisfying and relaxing D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 31. ASK YOURSELF…  Are you doing the things you enjoy everyday? D.M.Kress, LLC~ Performance Exceeding Possibility
  • 32. Motivation requires a motive…  As a manager or employee we need an appropriate motive to perform at our best! D.M.Kress, LLC~ Performance Exceeding Possibility
  • 33. “No such thing as staying the same. If you try to stay the same you loose ground to those who are working on improvement” (Coach Haney, 2010)  The mind-set of a great player is that you are either getting better-or getting worse” (Coach Haney, 2010) D.M.Kress, LLC ~ Performance Exceeding Possibility
  • 34. Q&A D.M.Kress, LLC~ Performance Exceeding Possibility