Supervisory And Leadership Skills Development 2009

Supervisory and Leadership Skills Development PT University Presented by Dr. De Hicks SCGI

Overview of Today’s Class ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Your Expectations? ,[object Object]

The Power of Assumptions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Some Assumptions for Today’s Class ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],better performance

The Two Dimensions of the Leadership, Management and Supervisory Job ,[object Object],[object Object],[object Object],[object Object],[object Object]

Some Surprising Fundamentals of the Supervisory Job ,[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Conflict: Navigating Constructively through Conflict ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],relationship

The Emotional Distortion Effect ,[object Object],ALARM! Coping Exhaustion Fight it? Flee from it? Is this threatening? Is this about me? Stress = FEAR

The Conflict Continuum Need for Understanding Demand for Action The ZONE WE WAR

Essential Performance Management Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Observed Behavior Interpretation of the meaning of that Behavior Confirm the natural Consequence of that Behavior

The OIC (Oh, I see!) ,[object Object]

More Essential Performance Management Skills Creating Candor and Conducting Crucial Conversations ,[object Object],[object Object]

Crucial Conversations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Essential Performance Management Skills Appreciative Inquiry ,[object Object],[object Object],[object Object],Joe Hail, Sue Hammond

Leadership from the Middle: Getting things Done When You’re Not in Charge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What am I missing?

Building Strong Labor/Management Relationships ,[object Object],[object Object],[object Object],[object Object]

Interest Based Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Interest Based Conversations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Situational Leadership and Effective Decision Making Task Working Relationship 1) I decide ,[object Object],3) We decide 4) You decide

Application Time ,[object Object],[object Object],[object Object]

Supervisory And Leadership Skills Development 2009

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Supervisory And Leadership Skills Development 2009