Retaining and leveraging the critical and relevant knowledge of the government workforce - Presented on the 16-Jun-09 SIKM Leaders Community monthly call by Bill Kaplan, Chief Knowledge Officer, Acquisition Solutions
1. Managing the Risk of Knowledge Loss
Due to Workforce Att iti
D t W kf Attrition
Retaining and Leveraging the Critical and Relevant
Knowledge of the Government Workforce
SIKM
16 June 2009
Bill Kaplan
Chief Knowledge Officer
Acquisition Solutions
2. Creating a Common Understanding About
Knowledge
Data Information Knowledge
“United flight 0010 “That flight is always
leaves LaGuardia at 1345
l L G di t delayed and often
d l d d ft
“1345UA0010 32A” from gate 32A cancelled”
Relationships and trust are required for knowledge transfer and re-use
4. Value Of Transferring “Knowledge” And
Effective Practices
Quickly access and build on experience &
New
ideas to fuel innovation
Missions &
Services
Learn, decide & adapt faster than
L d id d t f t th
Speed & Agility the “speed of change”
Accelerate the transfer and use
Step-Change in Performance of existing know-how