With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents? www.sita.aero/surveys The capacity for innovation – tomorrow’s airport experience: Andrew O'Connor, Product Director, Airport Solution Line, SITA

1. THE CAPACITY FOR
INNOVATION –
TOMORROW’S AIRPORT
EXPERIENCE
Moderated by Andrew O’Connor
Airport Solution Line, SITA

2. • Airport capacity is at a premium and passenger numbers are growing steadily
• Passenger expectations are changing rapidly
- With social media, travellers have become increasingly demanding
• As a result, both Airports and Airlines need to improve the Passenger Experience
• So how can the Industry innovate with IT to address these challenges?
THE CAPACITY FOR INNOVATION –
TOMORROW’S AIRPORT EXPERIENCE

3. THE CAPACITY FOR INNOVATION –
TOMORROW’S AIRPORT EXPERIENCE
An airport view on the adoption of automated passport control.
Maurice Jenkins, Division Director, Information Systems &
Telecommunications, Miami airport
The service provider’s view on future technologies to manage the
passenger experience at airport
Jim Peters, Chief Technology Officer, SITA Lab
An airline’s view on the current adoption of beacon technology.
Phillip Easter, Director, Mobile Apps & Wearables, American Airlines

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Source: presentation of Andrew O’Connor, SITA at the 2014
SITA Air Transport IT Summit, Brussels.
2014 Air Transport IT Summit