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Missouri Career Centers




                          Additional Support Provided By
Program Overview
           • Martin Payne
Service
             – Missouri Career Centers
               Veteran Programs

           • Frank Alaniz
             – Job Readiness Training (JRT)




2/1/2012                                      2
MCC Services
           • Next Generation Career Centers
Service
           • Workshops
               – Resume
               – Interviewing
               – More….
           •   Skill Based Training Possibilities
           •   On-The-Job Training Program
           •   Veteran Services
           •   Job Seeker Services
2/1/2012                                            3
Veteran Services
           •   Counseling through case management;
Service
           •   Job Development;
           •   Testing;
           •   Transitional assistance to separating service members;
           •   Identification of employment and training opportunities and direct
               referrals to jobs;
           •   Monitoring job listings from federal contractors to ensure eligible
               veterans get priority referrals to these jobs;
           •   Monitoring Missouri Career Centers to ensure priority of service
               to veterans;
           •   Monitoring federal department and agency vacancy listings; and
           •   Referral screening of complaints from veterans regarding
               observance of veteran's preference in federal hiring to the
               Director of Employment and Training Service.


2/1/2012                                                                             4
Additional Programs
           • USERRA
Service

           • Veterans Priority of Service

           • Gold Star

           • Show Me Heroes

2/1/2012                                    5
Part One ~ Skills
           • Military Crosswalk
           • Skills Gap Analysis
Skills

           • Using Google for Effective Job
             Searches




2/1/2012                                      6
Branding                  Part 2
           •   30 Second Resume Test
           •   Resume Review
           •   Cover Letter Review
           •   Understanding Job Postings
           •   Social Media (LinkedIn)
           •   Overcoming Media Hype
           •   Virtual Training via MSCCN


2/1/2012                                    7
Organization             Part Three
               • Organizing Your Job Search
               • Applicant Tracking Systems
               • Interviewing




                                              8
Skills     Military Skills Crosswalk




2/1/2012                               9
Skills




2/1/2012   10
Skills




2/1/2012   11
Skills




2/1/2012   12
Skills




2/1/2012   13
Skills




2/1/2012   14
Skills     Skills Match




2/1/2012                  15
Skills     No Match




2/1/2012              16
Skills     Skills Profiler




2/1/2012                     17
Skills     Understanding Your Skills




2/1/2012                               18
Skills     Browse Occupations




2/1/2012                        19
Skills     Keyword Search




2/1/2012                    20
Skills     Or Select Occupation




2/1/2012                          21
Skills     Select Industry




2/1/2012                     22
Skills     Select Location




2/1/2012                     23
Skills     Select Printer Friendly




2/1/2012                             24
Skills     Occupational Profile




2/1/2012                          25
Skills     Wage Information




2/1/2012                      26
Skills     Employment Trends




2/1/2012                       27
Skills     KSA’s




2/1/2012           28
Skills     KSA’s




2/1/2012           29
Skills     Tasks and Activities




2/1/2012                          30
Skills     Occupational Tasks




2/1/2012                        31
Skills     Detailed Work Activities




2/1/2012                              32
Skills     Related Occupations




2/1/2012                         33
Google Alerts

           •    Secret Stuff: I’ve used Google Alerts most recently to
Skills
               assist an individual with very unique skills. We were
               able to pull employment posting one to three days
               prior to the postings appearing on some of the major
               job boards. This resulted with distinct advantage in
               the job search process. Google Alerts also pick up
               openings from Craigslist and many smaller boards,
               most of which do not show up on the major job
               boards.




2/1/2012                                                                 34
Branding                  Part 2
           •   30 Second Resume Test
           •   Resume Review
           •   Cover Letter Review
           •   Understanding Job Postings
           •   Social Media (LinkedIn)
           •   Overcoming Media Hype
           •   Virtual Training via MSCCN


2/1/2012                                    35
Branding     30 Second Resume Test
           • Take your one of your resumes and fold the
             name/contact information towards the back of
             the document (show example)
           • Fold the employment history section towards the
             back of the document (show example)
           • Look at the remaining section of your resume. If
             I as an employer have only 30 seconds to
             determine what skills and accomplishments you
             are bringing to my organization does the
             remaining section of your resume reflect those
             skills?


2/1/2012                                                        36
Branding     Create a Master Resume
           • Master resumes offer many benefits, including
             allowing you to store all of the details of your
             career in one place and helping you organize
             your job search. If you are interested in making
             the most of this document, take a look at five
             ways to write a great one:
           • A master resume is an amazing tool for helping
             you to create beautifully tailored resumes (while
             keeping you organized) as you decide in which
             direction you want to move in your career. So
             take advantage of these tips as you work on
             creating the masterpiece that is your master
             resume.
2/1/2012                                                         37
Branding   Resume Guide




2/1/2012                  38
Branding   Summary Statement




2/1/2012                       39
Branding   Accomplishments




2/1/2012                     40
Branding   Skills




2/1/2012            41
Branding   Experience




2/1/2012                42
Branding   Education




2/1/2012               43
Branding   Cover Letter




2/1/2012                  44
Branding   Information




2/1/2012                 45
Branding   Skills




2/1/2012            46
Branding   Recap




2/1/2012           47
Branding     Understanding Job Postings
           • Most Job Posting contain three sections
              – Company Information:
                 • Overview of the company mission and basic
                   information pertaining to the company goal in hiring
                   a qualified applicant
              – Job Description:
                 • Overview of the position and some of the day to
                   day job duties for the position the company is
                   trying to fill
              – Position Requirements:
                 • Qualifications an individual must possess prior to
                   applying for this position



2/1/2012                                                                  48
Branding             Highlight Posting
           • Read the Job Posting from beginning to end
             (show example)
              – From the example provided select and
                highlight the top ten (10) items from the entire
                posting that you feel the employer is looking
                for in a qualified candidate.
                  • Note: These selections from you are
                    subjective and may not reflect 100% of
                    what the employer is looking for.
              – Now look at your resume…how many of the
                top ten items that you selected for this
                position are reflected in your resume and
                cover letter?
2/1/2012                                                           49
Job Posting
           Read the Job Posting from beginning to end (show example)
                – From the example provided select and highlight the top ten (10) items from the entire
                     posting that you feel the employer is looking for in a qualified candidate.
                       • Note: These selections from you are subjective and may not reflect 100% of what the
Branding
                           employer is looking for.
                – Now look at your resume…how many of the top ten items that you selected for this position
                     are reflected in your resume and cover letter?

           Store Clerk
           General Retail Store is seeking a part time Store Clerk. WWWW employs over 17,500 employees
               working together to ultimately provide great service to our customers. We offer a variety of
               employment opportunities ranging from Donut Makers, Store Managers, Gasoline Tanker Drivers
               and many more. Our philosophy is to reward hard work and performance with advancement
               opportunities. At WWWW, you’ll be encouraged to develop the skills you need to achieve your
               goals.

           Requirements:
           •   Operate standard or specially designed equipments to prepare pizza and bakery food products
               sold a WWWW stores.
           •   Greets customers and assures that they are promptly served; operates Point-of Sale system to
               process customer purchase transactions.
           •   Maintains sanitary condition of service and kitchen areas through cleaning food service utensils
               and equipment used in food preparation and distribution.
           •   Maintains cleanliness and appearance of interior and exterior of store in accordance with
               established standards.
           •   Responsible for stocking products and providing night/day shift with adequate supplies
           •   Performs other miscellaneous duties
           •   Must be able to stand for an extended period of time and lift up to 50 pounds.

2/1/2012                                                                                                          50
Branding               Standard Resume
                                            Objective:
            Seeking a Retail Clerk position with a growth-oriented company that offers
                   challenging responsibilities and the potential for advancement.

                                               Skills:
                 Excellent attendance record | Willingness to take on additional
                  responsibilities | Strong sense of ethics | Coordinated successful
                                     national marketing campaigns

                                     Employment History:
           Value Plus Department Store, Shreveport LA
           Retail Clerk
           Handled all customer requests and inquiries. Responsible for arranging store
           displays of feature merchandise and dressing store windows.




2/1/2012                                                                                  51
Job Posting
           Read the Job Posting from beginning to end (show example)
                – From the example provided select and highlight the top ten (10) items from the entire
                     posting that you feel the employer is looking for in a qualified candidate.
                       • Note: These selections from you are subjective and may not reflect 100% of what the
Branding
                           employer is looking for.
                – Now look at your resume…how many of the top ten items that you selected for this position
                     are reflected in your resume and cover letter?

           Store Clerk
           General Retail Store is seeking a part time Store Clerk. WWWW employs over 17,500 employees
               working together to ultimately provide great service to our customers. We offer a variety of
               employment opportunities ranging from Donut Makers, Store Managers, Gasoline Tanker Drivers
               and many more. Our philosophy is to reward hard work and performance with advancement
               opportunities. At WWWW, you’ll be encouraged to develop the skills you need to achieve your
               goals.

           Requirements:
           •   Operate standard or specially designed equipments to prepare pizza and bakery food products
               sold a WWWW stores.
           •   Greets customers and assures that they are promptly served; operates Point-of Sale system to
               process customer purchase transactions.
           •   Maintains sanitary condition of service and kitchen areas through cleaning food service utensils
               and equipment used in food preparation and distribution.
           •   Maintains cleanliness and appearance of interior and exterior of store in accordance with
               established standards.
           •   Responsible for stocking products and providing night/day shift with adequate supplies
           •   Performs other miscellaneous duties
           •   Must be able to stand for an extended period of time and lift up to 50 pounds.

2/1/2012                                                                                                          52
Branding                        New Resume
                                 Summary of Qualifications
              Excellent Customer Services Skills | Knowledge of NCR POS System |
                 Supervisory Skills Multi-Tasking Skills | Inventory Control | Stocking |
                                   Merchandising | Accounting Skills


                                              Experience
           Value Plus Department Store, Shreveport LA
           Retail Clerk
           Handled all customer requests and inquiries. Insured inventory was properly stocked
           and maintained quality control of supplies. Operated point of sales system and
           reconciled end of day receipts. Open and closed store and provided training to new
           hires.




2/1/2012                                                                                         53
Branding   Networking




2/1/2012                54
Branding     Social Media ~ LinkedIn
           September 11, 2001
             No Facebook
             No LinkedIn
             No Twitter
           Facebook 800 million users
           LinkedIn 125 million users
           Twitter 100 million users
           Google+ (Next Gen Site)
2/1/2012                                 55
Branding         Social Media FAQ
           • Facebook ~ #1 Job Search Board
           • LinkedIn ~ #1 Recruiting Tool
           • Twitter ~ 54,000 jobs tweeted in 24
             hours and 1,840,000 jobs tweeted in
             30 days
           • Google+ ~ Fastest growing social
             media site with 100 million users
             and it still in Beta!

2/1/2012                                           56
Branding   What Makes Bad LinkedIn Profile

            1. An incomplete profile
            2. No profile photo, or one that doesn't show
            your face
            3. No website, blog, or Twitter links
            4. Profiles that are kept private or choose not to
            outline the person's name
            5. No Connections and Recommendations
            6. Obvious lack of interactivity on LinkedIn
            7. No LinkedIn groups or use of LinkedIn
            Applications
            8. No Contact Settings or Personal Information



2/1/2012                                                         57
Organization               Part Three
               •   Applicant Tracking Systems
               •   Interviewing
               •   Organizing Your Job Search
               •   Graduate St. Louis




                                                58
Organization   Applicant Tracking Systems
               • On-Line Job Applications
                 – Understanding
                 – Pitfalls
                 – Tips




                                            59
Organization    Organizing Your Job Search
               • Tools
                 – Job Search Log
                 – Blank Application
                 – Employer Folders
                 – Tip Sheets




                                             60
Organization          Job Search Log
               • www.slideshare.com/slatemcc




                                               61
Organization   Blank Application




                                   62
Create a Paper Portfolio by
Organization            Employment Opportunity
               •   Job Posting
               •   Job Application (online/paper)
               •   Cover Letter
               •   Resume
               •   Emails ~ Correspondence
               •   Notes ~ Telephone Screening(s) / Interview(s)
               •   Notes ~ In person interview(s)
               •   Follow-up ~ Thank You letters / emails / notes
               •   Networking contacts (Pre & Post) information
               •   Company Research Information
               •   Reference to Professional Portfolio
                                                                    63
Organization                Tip Sheets
               • Telephone Interview Tips

               • Behavioral Questions Tips

               • Traditional Questions Tips

               • “Worlds Hardest Interview Question”


                    www.slideshare.net/slatemcc

                                                       64
Branding

           Links
           www.slideshare.net/slatemcc
           www.facebook.com/slatemcc
           www.linkedIn.com
              Groups – SLATEMCC
              Groups – St Louis Job Angels


           www.MissouriCareerSource.com
                                             65
Branding                  Contact
           • Veteran Programs
             – Martin Payne
               • martin.payne@ded.mo.gov


           • Programs
             – Frank Alaniz
               • frank.alaniz@ded.mo.gov
               • www.linkedIn.com/in/frankalaniz



                                                   66

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Here are the top 10 items I selected from the job posting and how many are reflected in my resume:1. Store Clerk (1 reflected) 2. Part time (0 reflected)3. General Retail Store (0 reflected) 4. 17,500 employees (0 reflected)5. Variety of opportunities (0 reflected)6. Reward hard work (0 reflected)7. Advancement opportunities (0 reflected) 8. Develop skills (1 reflected)9. Great service to customers (1 reflected)10. Donut Makers, Managers, Drivers etc. (0 reflected)Total reflected in resume: 2This highlights the need to

  • 1. Missouri Career Centers Additional Support Provided By
  • 2. Program Overview • Martin Payne Service – Missouri Career Centers Veteran Programs • Frank Alaniz – Job Readiness Training (JRT) 2/1/2012 2
  • 3. MCC Services • Next Generation Career Centers Service • Workshops – Resume – Interviewing – More…. • Skill Based Training Possibilities • On-The-Job Training Program • Veteran Services • Job Seeker Services 2/1/2012 3
  • 4. Veteran Services • Counseling through case management; Service • Job Development; • Testing; • Transitional assistance to separating service members; • Identification of employment and training opportunities and direct referrals to jobs; • Monitoring job listings from federal contractors to ensure eligible veterans get priority referrals to these jobs; • Monitoring Missouri Career Centers to ensure priority of service to veterans; • Monitoring federal department and agency vacancy listings; and • Referral screening of complaints from veterans regarding observance of veteran's preference in federal hiring to the Director of Employment and Training Service. 2/1/2012 4
  • 5. Additional Programs • USERRA Service • Veterans Priority of Service • Gold Star • Show Me Heroes 2/1/2012 5
  • 6. Part One ~ Skills • Military Crosswalk • Skills Gap Analysis Skills • Using Google for Effective Job Searches 2/1/2012 6
  • 7. Branding Part 2 • 30 Second Resume Test • Resume Review • Cover Letter Review • Understanding Job Postings • Social Media (LinkedIn) • Overcoming Media Hype • Virtual Training via MSCCN 2/1/2012 7
  • 8. Organization Part Three • Organizing Your Job Search • Applicant Tracking Systems • Interviewing 8
  • 9. Skills Military Skills Crosswalk 2/1/2012 9
  • 15. Skills Skills Match 2/1/2012 15
  • 16. Skills No Match 2/1/2012 16
  • 17. Skills Skills Profiler 2/1/2012 17
  • 18. Skills Understanding Your Skills 2/1/2012 18
  • 19. Skills Browse Occupations 2/1/2012 19
  • 20. Skills Keyword Search 2/1/2012 20
  • 21. Skills Or Select Occupation 2/1/2012 21
  • 22. Skills Select Industry 2/1/2012 22
  • 23. Skills Select Location 2/1/2012 23
  • 24. Skills Select Printer Friendly 2/1/2012 24
  • 25. Skills Occupational Profile 2/1/2012 25
  • 26. Skills Wage Information 2/1/2012 26
  • 27. Skills Employment Trends 2/1/2012 27
  • 28. Skills KSA’s 2/1/2012 28
  • 29. Skills KSA’s 2/1/2012 29
  • 30. Skills Tasks and Activities 2/1/2012 30
  • 31. Skills Occupational Tasks 2/1/2012 31
  • 32. Skills Detailed Work Activities 2/1/2012 32
  • 33. Skills Related Occupations 2/1/2012 33
  • 34. Google Alerts • Secret Stuff: I’ve used Google Alerts most recently to Skills assist an individual with very unique skills. We were able to pull employment posting one to three days prior to the postings appearing on some of the major job boards. This resulted with distinct advantage in the job search process. Google Alerts also pick up openings from Craigslist and many smaller boards, most of which do not show up on the major job boards. 2/1/2012 34
  • 35. Branding Part 2 • 30 Second Resume Test • Resume Review • Cover Letter Review • Understanding Job Postings • Social Media (LinkedIn) • Overcoming Media Hype • Virtual Training via MSCCN 2/1/2012 35
  • 36. Branding 30 Second Resume Test • Take your one of your resumes and fold the name/contact information towards the back of the document (show example) • Fold the employment history section towards the back of the document (show example) • Look at the remaining section of your resume. If I as an employer have only 30 seconds to determine what skills and accomplishments you are bringing to my organization does the remaining section of your resume reflect those skills? 2/1/2012 36
  • 37. Branding Create a Master Resume • Master resumes offer many benefits, including allowing you to store all of the details of your career in one place and helping you organize your job search. If you are interested in making the most of this document, take a look at five ways to write a great one: • A master resume is an amazing tool for helping you to create beautifully tailored resumes (while keeping you organized) as you decide in which direction you want to move in your career. So take advantage of these tips as you work on creating the masterpiece that is your master resume. 2/1/2012 37
  • 38. Branding Resume Guide 2/1/2012 38
  • 39. Branding Summary Statement 2/1/2012 39
  • 40. Branding Accomplishments 2/1/2012 40
  • 41. Branding Skills 2/1/2012 41
  • 42. Branding Experience 2/1/2012 42
  • 43. Branding Education 2/1/2012 43
  • 44. Branding Cover Letter 2/1/2012 44
  • 45. Branding Information 2/1/2012 45
  • 46. Branding Skills 2/1/2012 46
  • 47. Branding Recap 2/1/2012 47
  • 48. Branding Understanding Job Postings • Most Job Posting contain three sections – Company Information: • Overview of the company mission and basic information pertaining to the company goal in hiring a qualified applicant – Job Description: • Overview of the position and some of the day to day job duties for the position the company is trying to fill – Position Requirements: • Qualifications an individual must possess prior to applying for this position 2/1/2012 48
  • 49. Branding Highlight Posting • Read the Job Posting from beginning to end (show example) – From the example provided select and highlight the top ten (10) items from the entire posting that you feel the employer is looking for in a qualified candidate. • Note: These selections from you are subjective and may not reflect 100% of what the employer is looking for. – Now look at your resume…how many of the top ten items that you selected for this position are reflected in your resume and cover letter? 2/1/2012 49
  • 50. Job Posting Read the Job Posting from beginning to end (show example) – From the example provided select and highlight the top ten (10) items from the entire posting that you feel the employer is looking for in a qualified candidate. • Note: These selections from you are subjective and may not reflect 100% of what the Branding employer is looking for. – Now look at your resume…how many of the top ten items that you selected for this position are reflected in your resume and cover letter? Store Clerk General Retail Store is seeking a part time Store Clerk. WWWW employs over 17,500 employees working together to ultimately provide great service to our customers. We offer a variety of employment opportunities ranging from Donut Makers, Store Managers, Gasoline Tanker Drivers and many more. Our philosophy is to reward hard work and performance with advancement opportunities. At WWWW, you’ll be encouraged to develop the skills you need to achieve your goals. Requirements: • Operate standard or specially designed equipments to prepare pizza and bakery food products sold a WWWW stores. • Greets customers and assures that they are promptly served; operates Point-of Sale system to process customer purchase transactions. • Maintains sanitary condition of service and kitchen areas through cleaning food service utensils and equipment used in food preparation and distribution. • Maintains cleanliness and appearance of interior and exterior of store in accordance with established standards. • Responsible for stocking products and providing night/day shift with adequate supplies • Performs other miscellaneous duties • Must be able to stand for an extended period of time and lift up to 50 pounds. 2/1/2012 50
  • 51. Branding Standard Resume Objective: Seeking a Retail Clerk position with a growth-oriented company that offers challenging responsibilities and the potential for advancement. Skills: Excellent attendance record | Willingness to take on additional responsibilities | Strong sense of ethics | Coordinated successful national marketing campaigns Employment History: Value Plus Department Store, Shreveport LA Retail Clerk Handled all customer requests and inquiries. Responsible for arranging store displays of feature merchandise and dressing store windows. 2/1/2012 51
  • 52. Job Posting Read the Job Posting from beginning to end (show example) – From the example provided select and highlight the top ten (10) items from the entire posting that you feel the employer is looking for in a qualified candidate. • Note: These selections from you are subjective and may not reflect 100% of what the Branding employer is looking for. – Now look at your resume…how many of the top ten items that you selected for this position are reflected in your resume and cover letter? Store Clerk General Retail Store is seeking a part time Store Clerk. WWWW employs over 17,500 employees working together to ultimately provide great service to our customers. We offer a variety of employment opportunities ranging from Donut Makers, Store Managers, Gasoline Tanker Drivers and many more. Our philosophy is to reward hard work and performance with advancement opportunities. At WWWW, you’ll be encouraged to develop the skills you need to achieve your goals. Requirements: • Operate standard or specially designed equipments to prepare pizza and bakery food products sold a WWWW stores. • Greets customers and assures that they are promptly served; operates Point-of Sale system to process customer purchase transactions. • Maintains sanitary condition of service and kitchen areas through cleaning food service utensils and equipment used in food preparation and distribution. • Maintains cleanliness and appearance of interior and exterior of store in accordance with established standards. • Responsible for stocking products and providing night/day shift with adequate supplies • Performs other miscellaneous duties • Must be able to stand for an extended period of time and lift up to 50 pounds. 2/1/2012 52
  • 53. Branding New Resume Summary of Qualifications Excellent Customer Services Skills | Knowledge of NCR POS System | Supervisory Skills Multi-Tasking Skills | Inventory Control | Stocking | Merchandising | Accounting Skills Experience Value Plus Department Store, Shreveport LA Retail Clerk Handled all customer requests and inquiries. Insured inventory was properly stocked and maintained quality control of supplies. Operated point of sales system and reconciled end of day receipts. Open and closed store and provided training to new hires. 2/1/2012 53
  • 54. Branding Networking 2/1/2012 54
  • 55. Branding Social Media ~ LinkedIn September 11, 2001  No Facebook  No LinkedIn  No Twitter Facebook 800 million users LinkedIn 125 million users Twitter 100 million users Google+ (Next Gen Site) 2/1/2012 55
  • 56. Branding Social Media FAQ • Facebook ~ #1 Job Search Board • LinkedIn ~ #1 Recruiting Tool • Twitter ~ 54,000 jobs tweeted in 24 hours and 1,840,000 jobs tweeted in 30 days • Google+ ~ Fastest growing social media site with 100 million users and it still in Beta! 2/1/2012 56
  • 57. Branding What Makes Bad LinkedIn Profile 1. An incomplete profile 2. No profile photo, or one that doesn't show your face 3. No website, blog, or Twitter links 4. Profiles that are kept private or choose not to outline the person's name 5. No Connections and Recommendations 6. Obvious lack of interactivity on LinkedIn 7. No LinkedIn groups or use of LinkedIn Applications 8. No Contact Settings or Personal Information 2/1/2012 57
  • 58. Organization Part Three • Applicant Tracking Systems • Interviewing • Organizing Your Job Search • Graduate St. Louis 58
  • 59. Organization Applicant Tracking Systems • On-Line Job Applications – Understanding – Pitfalls – Tips 59
  • 60. Organization Organizing Your Job Search • Tools – Job Search Log – Blank Application – Employer Folders – Tip Sheets 60
  • 61. Organization Job Search Log • www.slideshare.com/slatemcc 61
  • 62. Organization Blank Application 62
  • 63. Create a Paper Portfolio by Organization Employment Opportunity • Job Posting • Job Application (online/paper) • Cover Letter • Resume • Emails ~ Correspondence • Notes ~ Telephone Screening(s) / Interview(s) • Notes ~ In person interview(s) • Follow-up ~ Thank You letters / emails / notes • Networking contacts (Pre & Post) information • Company Research Information • Reference to Professional Portfolio 63
  • 64. Organization Tip Sheets • Telephone Interview Tips • Behavioral Questions Tips • Traditional Questions Tips • “Worlds Hardest Interview Question” www.slideshare.net/slatemcc 64
  • 65. Branding Links www.slideshare.net/slatemcc www.facebook.com/slatemcc www.linkedIn.com Groups – SLATEMCC Groups – St Louis Job Angels www.MissouriCareerSource.com 65
  • 66. Branding Contact • Veteran Programs – Martin Payne • martin.payne@ded.mo.gov • Programs – Frank Alaniz • frank.alaniz@ded.mo.gov • www.linkedIn.com/in/frankalaniz 66