8. 2005 CRM Specs – Mobile Devices?
All applications will be Web
based:
Or will they?
…visions of a possible future
when all software will be
delivered over the internet.
Does the arrival of Google Apps
Premier Edition signal the death
of desktop software dinosaurs like
Microsoft Office? - Wired
Magazine
In three to five years, all
applications will be
delivered this way. -
Phil Robinson, SVP
SalesForce.
9. 0
10
20
30
40
50
60
Sep-09
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Share (%) of Smartphone Subscribers in USA
RIM
Palm
Other
Android
Symbian
iOS (Apple)
Windows Mobile
15. SugarCRM Vision
• Open Platform
– Enables anyone to integrate, extend
– Future proof
• User First
– Focus on the customer facing professional
– Enable everyone who interacts with
customers to do their job better
22. SugarCRM – Fastest Growing CRM Company
• Business
– Leading provider of CRM Software
– Founded April 2004 in Cupertino, California
– EMEA HQ in Munich, offices in UK and France
• Market Traction/Global Footprint
– 3rd largest global CRM Provider
– Largest single CRM implementation (70K users
worldwide)
– 1M+ users, 80,000+ organizations
– 11+ Million downloads
– 115+ Countries, 25+ languages
– 400+ partners on six continents
– 30,000+ registered developers
• Fastest Growing
– 112% YoY billings growth
– 120% YoY install base growth
– 2,500 YoY customer growth
24. Analyst Reviews - Forrester
• “Key strengths include low application and
implementation costs and strong internationalization
support, usability, and sales functionality.”
• “It offers sound support for mobile CRM.”
• “The technical skill sets required to support the
application tend to be more widely available than for
other CRM solutions, thereby lowering resource support
costs.”
--Forrester Research,
Forrester Wave report, July 2012
24
26. Analyst Reviews - Gartner
• “A cloud-agnostic strategy enables customers to run
SugarCRM on a variety of cloud infrastructures such as
Amazon, and IBM Cloud.”
• “Attractive easy to understand pricing model delivery models,
customers pay the same subscription price regardless of
model.”
• “IBM partnership provides improved delivery services and
market reach, and for those companies who have adopted an
IBM technical stack such as Lotus Notes a CRM option.”
--Gartner,
Magic Quadrant for SFA, July 2012
26
27. 7,000+ Global Customers
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