John Girard's pre-conference workshop "Knowledge Sharing in 2.0 World" at Arab Federation for Libraries and Information, Doha, November 2012

1. Recent
CPA
Ar7cle
4
h9p://www.johngirard.net/641
‫ﺗﻌﻨﻰ ﺑﺎﻷﻓﺮاد‬ It
is
all
about
People!
5
6
‫ﺕتﻉعﻥنﻯى ﺱسﺍاﺝجﻭوﻝلﻭوﺝجﻱي ﺏبﺕتﻭوﻑفﻱيﺭر ﺍاﻝلﺍاﺕتﺹصﺍاﻝل ﺏبﻱيﻥن ﺍاﻝلﻥنﺍاﺱس ﻝلﺕتﺱسﻩهﻱيﻝل‬ Sagology
is
dedicated
to
connec%ng
people
with
people
to
‫ﺍاﻝلﺕتﻉعﺍاﻭوﻥن ﻭو ﺍاﻝلﺕتﻉعﻝلﻱيﻡم ﻭو ﻡمﺵشﺍاﺭرﻙكﺓة‬ facilitate
collabora%on,
learning,
and
knowledge
sharing
. ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة ﻡمﻥن ﺥخﻝلﺍاﻝل ﺍاﻝلﻡمﺕتﺡحﺩدﺙثﻱيﻥن ﻭوﻭوﺭرﺵش ﺍاﻝلﻉعﻝلﻡم ﻭو ﺍاﻝلﺍاﺱسﺕتﺵشﺍاﺭرﺍاﺕت‬ through
keynotes,
workshops,
and
consul7ng.
‫ﺱسﺍاﺱسﻭوﻝلﻭوﺝجﻱي‬ sagology
[sāj-­‐ol-­‐uh-­‐jee]
-­‐noun
‫1. ﻉعﻝلﻡم ﺡحﻙكﻡمﺓة ﺍاﻝلﻡمﺅؤﺱسﺱسﺍاﺕت ﺏبﺝجﻡمﻱيﻉع ﺃأﺵشﻙكﺍاﻝلﻩهﺍا ﺥخﺍاﺹصﺓة ﺏبﺍاﻝلﻥنﺱسﺏبﺓة ﻝلﻝلﺕتﻙكﻥنﻭوﻝلﻭوﺝجﻱيﺍا ﻭو ﺍاﻝلﻕقﻱيﺍاﺩدﺓة ﻭو ﺍاﻝلﺙثﻕقﺍاﻑفﺓة ﻭو ﺍاﻝلﻉعﻡمﻝلﻱيﺍاﺕت ﻭو ﺍاﻝلﻡمﻉعﺍاﻱيﺭر‬ 1. the
study
of
organiza%onal
wisdom
in
all
its
forms,
esp.
with
reference
to
‫2. ﻉعﻝلﻡم ﺍاﻝلﺕتﺥخﺹصﺹص ﻝلﻝلﺡحﺹصﻭوﻝل ﻉعﻝلﻯى ﺍاﻝلﺥخﺏبﺭرﺓة ﻭو ﺍاﻝلﺡحﻙكﻡمﺓة ﻭو ﺍاﻝلﺕتﻕقﻱيﻱيﻡم‬ technology,
leadership,
culture,
process,
and
measurement
: ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬
2008 ‫ﺍاﻝلﻝلﻍغﺓة ﺍاﻝلﺇإﻥنﺝجﻝلﻱيﺯزﻱيﺓة ﺍاﻝلﻙكﻥنﺩدﻱيﺓة ﻡمﻥن ﺍاﻝلﻝلﻍغﺓة ﺍاﻝلﺍاﻥنﺝجﻝلﻱيﺯزﻱيﺓة ﺍاﻝلﻡمﺕتﻭوﺱسﻁط ﺡحﻙكﻡمﺓة + ﻉعﻝلﻡم‬
2. the
study
of
one
venerated
for
experience,
judgment,
and
wisdom.
Origin:
Sage
[Middle
English,
from
Old
French,
from
Vulgar
La7n
*sapius,
from
La7n
sapere,
to
be
wise;
see
sep-­‐
in
Indo-­‐European
roots.]
2008;
Canadian
English,
from
Middle
English
sage
+
-­‐ology.
-­‐ology
[Middle
English
-­‐logie,
from
Old
French,
from
La7n
-­‐logia,
from
Greek
-­‐logiā
(from
logos,
word,
speech;
see
leg-­‐
in
Indo-­‐
European
roots)
and
from
-­‐logos,
one
who
deals
with
(from
legein,
to
speak;
see
leg-­‐
in
Indo-­‐European
roots).]
Sage
[Middle
English,
from
Old
French,
from
Vulgar
La7n
*sapius,
from
La7n
sapere,
to
be
wise;
see
sep-­‐
in
Indo-­‐European
roots.]
-­‐ology
[Middle
English
-­‐logie,
from
Old
French,
from
La7n
-­‐logia,
from
Greek
-­‐logiā
(from
logos,
word,
speech;
see
leg-­‐
in
Indo-­‐
European
roots)
and
from
-­‐logos,
one
who
deals
with
(from
legein,
to
speak;
see
leg-­‐
in
Indo-­‐European
roots).]
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
www.johngirard.net
1
john@johngirard.net

2.
About
You
‫ﻉعﻥنﻙك‬
‫1. ﺍاﻝلﺍاﺱسﻡم‬ 1. Name
‫2. ﺍاﻝلﻡمﺅؤﺱسﺱسﺓة‬ 2. Organiza7on
‫3. ﺍاﻝلﻭوﻅظﻱيﻑفﺓة‬ 3. Posi7on
‫4.ﻕقﺹصﺓة ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ 4. KM
Story
‫اﻟﺒﺮﻧﺎﻣﺞ‬ Agenda
11
12
Part
1
-­‐
9:00
to
10:30
30:10 ‫اﻟﻘﺴﻢ اﻷول – 9:00 إﻟﻰ‬
‫ﻡمﻑفﺍاﺕتﻱيﺡح ﺍاﻝلﻥنﺝجﺍاﺡح‬ Keys
to
Success
1. Where
is
the
Knowledge?
‫أﻳﻦ اﳌﻌﺮﻓﺔ؟‬
‫1. ﺍاﻝلﻡمﺵشﺍاﺭرﻙكﺓة‬ 1. Par7cipa7on
‫ﻣﺎذا ﺗﻨﻈﻢ ؟‬ 2. Organize
What?
‫2. ﺍاﻝلﻝلﺏبﺍاﻕقﺓة‬ 2. Courtesy
‫ﻣﺎ ﻫﻲ أﻧﻮاع اﳌﻌﺮﻓﺔ اﳌﻮﺟﻮدة؟‬ ‫3. ﺍاﻝلﺥخﺹصﻭوﺹصﻱيﺓة‬ 3. What
Types
of
Knowledge
Exist?
3. Confiden7ality
‫4. ﺍاﻝلﻭوﻕقﺕت‬ 4. Time

‫ﺗﺒﺴﻴﻂ اﻷﻓﻜﺎر‬ 4. Simples
Ideas
00:12-00:11 – ‫اﻟﻘﺴﻢ اﻟﺜﺎﻧﻲ‬
Part
2
–
11:00
to
12:00
‫ﻫﻞ أﻧﺖ ﺣﻘﺎ ﺑﺤﺎﺟﺔ أن ﺗﻌﺮف ﻣﺎ ﺗﻌﺮﻓﻪ‬
5. Do
you
Really
Want
to
Know
What
you
Know?
‫اﻷدوات و اﻻﺳﺘﺮاﺗﻴﺠﻴﺎت و اﻟﺘﻘﻨﻴﺎت: اﻟﻴﻮم و ﻏﺪا‬
00:12 ‫اﻟﻘﺴﻢ اﻟﺜﺎﻟﺚ ﻣﻦ 31:00 إﻟﻰ‬ 6. Tools,
Tac7cs,
and
Techniques:
Today
and
Tomorrow
‫ﺗﻮﺟﻴﻪ اﳌﺆﺳﺴﺎت ﻧﺤﻮ اﳌﺴﺘﻘﺒﻞ‬ Part
3
–
12:00
to
13:00
‫اﳌﺴﺘﻘﺒﻞ ﻳﺒﻌﺪ ﻳﻮم واﺣﺪ‬ 7. Guiding
OrganizaFons
Into
the
Future
‫اﳌﻌﺮﻓﺔ ﳕﻮذج ﺗﻨﻔﻴﺬي : ﻗﻠﺐ اﻻﺟﺘﻤﺎﻋﺎت‬
8. The
Future
is
Just
a
Day
Away
9. Knowledge
in
Ac7on
Example:
Flipping
Mee7ngs
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
www.johngirard.net
2
john@johngirard.net

3. CHAPTER 1
THE WHERE
Where is the wisdom we have lost in
knowledge? Where is the knowledge we have
lost in information?
—T. S. Eliot, The Rock (1935)
 iBooks Author
‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد‬ Informa7on
Overload
15
16
)2001-‫542+ ﻭوﺭرﻕقﺓة ﺏبﺡحﺙث ﻑفﻱي ﺕتﺯزﺍاﻱيﺩد ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت 2791-0002 ( ﺏبﺍاﻭوﺩدﻥن‬ 245+ academic papers on Information Overload 1972-2000 (Bawden, 2001)
!"#‫ز0(دة ا-,+*)(ت &% ا‬ ‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﺵشﺥخﺹصﻱيﺓة ﻉعﻥن ﺍاﻝلﺡحﺩد‬ Information Overload Personal Information Overload
()!2& !"#‫6543 ز0(دة ا-,+*)(ت &% ا‬ ‫*ن‬A6 GH? IJKL-‫ ا‬MN ‫(#83د‬O PQ63) ‫ )84*م‬MR Information overload occurs A perception on the part of the individual
‫*ن ?>= ا-!<;ت &+: ا#25(م 08*ق‬A0 S,T0 GH"O ‫!ا‬U ‫3ة‬HVW BC,#‫4(م ا‬CO IX+,Y-‫ا-,+*)(ت ا‬ when the amount of input to a (or observers of that person) that the flow
BC,#‫ &+: ا‬D6‫!ر‬F system exceeds its of information associated with work tasks is
.IH+&(8O (46‫إدار‬
processing capacity. greater than can be managed effectively.
(Speier et al, 1999, p. 338)
(Wilson, 2001, p. 113)
(Speier et al, 1999, p. 338) (Wilson, 2001, p. 113)
‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد‬
!"#‫ &% ا‬IHJKL-‫ز0(دة ا-,+*)(ت ا‬ Information Overload Organizational Information Overload
‫ﺇإﻥن ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد ﻩهﻱي‬
‫ﺍاﻝلﺡحﺍاﻝلﺓة ﺍاﻝلﺕتﻱي ﺕتﻙكﻭوﻥن ﻑفﻱيﻩهﺍا‬ MN !"#‫4( ز0(دة ا-,+*)(ت &% ا‬HN ‫*ن‬A6 MY#‫ ا‬I#("#‫ ا‬MR Information overload is that A situation in which the extent of
‫ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﻡمﺕتﺍاﺡحﺓة ﻭو ﺍاﻝلﻑفﺍاﻉعﻝلﺓة ﻡمﻉعﻭوﻕقﺍا‬ ‫ إدارة‬IH+&(N :+& (Q+K ‫]3ت و ا[3ت‬Y^‫! ا‬F IJKL-‫ا‬ state in which available, and perceived information overload is
.‫ﺏبﺩدﻝلﺍا ﻡمﻥن ﺃأﻥن ﺕتﻙكﻭوﻥن ﻉعﻭوﻥنﺍا‬ IJKL-‫ ا‬MN ‫(ت‬H+C,#‫ا‬ potentially useful, information sufficiently widespread within an
is a hindrance rather than a organization as to reduce the overall
(Wilson, 2001, p. 113)
help. effectiveness of management operations.
(Bawden, 2001, p. 6)
(Bawden, 2001, p. 6) (Wilson, 2001, p. 113)
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
‫اﻟﺘﻜﻠﻔﺔ؟‬ The
Cost?
17
18
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
www.johngirard.net
3
john@johngirard.net

4. ‫ﻣﺸﻜﻠﺔ - ﺟﻨﻮن اﳌﺆﺳﺴﺔ‬ The
Problem
–
Enterprise
Demen7a
19
20
‫= ا-,+*)(ت‬W‫*ن )% 63ا‬AY]0 ‫3/2 )% ا-!راء‬ !0‫ا‬d6 SQJO =46‫3ارا‬F ‫+*ن‬UL0 ‫%34 )% ا-!راء‬ 2/3 of managers complained of 43% of the managers delayed
)KPMG, 2000( ‫ا-,+*)(ت‬ Information overload (KPMG, 2000) decisions because of too much
information. (Wilson, 2001)
(Wilson, 2001)
‫ﺍاﻝلﻡمﺩدﺭرﺍاء ﻱيﻩهﺕتﻡمﻭوﻥن ﺏبﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﺕتﻱي ﺕتﻝلﻑفﺕت‬ Managers “dwell on information that
‫ﺍاﻝلﺍاﻥنﺕتﺏبﺍاﻩه ﻭو ﻝلﻱيﺱس ﺏبﺍاﻝلﺽضﺭرﻭوﺭرﺓة ﺃأﻥن ﺕتﻙكﻭوﻥن ﺫذﺍاﺕت‬ IK‫3اء ا#!را‬U‫%83 )% ا-!راء ا#`0% 6= إ‬ is entertaining but not informative, or 38% of the surveyed managers
‫ﻕقﻱيﻡمﺓة ﻡمﻉعﻝلﻭوﻡمﺍاﺕتﻱيﺓة ﻭو ﻱيﻩهﺕتﻡمﻭوﻥن ﺏبﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ MN aF*#‫!ر )4= )% ا‬F ‫4= 04!رون‬H+& IHb(T?c‫ا‬ easily available but not of high waste a substantial amount of time
‫ﺍاﻝلﺕتﻱي ﻡمﻥن ﺍاﻝلﺱسﻩهﻝل ﺍاﻝلﻭوﺹصﻭوﻝل ﺇإﻝلﻱيﻩهﺍا ﻭو ﻝلﻱيﺱسﺕت‬ ‫6"!0! ا-,+*)(ت‬ quality” (Linden, 2001, p.2) locating information (Wilson, 2001)
‫ﻉعﺍاﻝلﻱيﺓة ﺍاﻝلﺃأﻩهﻡمﻱيﺓة‬
(Wilson, 2001)
(Linden, 2001, p.2) The number of books published annually has increased exponentially since
‫ﻝلﻕقﺩد ﺕتﺯزﺍاﻱيﺩد ﻉعﺩدﺩد ﺍاﻝلﻙكﺕتﺏب ﺍاﻝلﺕتﻱي ﺕتﻥنﺵشﺭر ﺱسﻥنﻭوﻱيﺍا ﻡمﻥنﺫذ ﺍاﻝلﻕقﺭرﻥن ﺍاﻝلﺱسﺍاﺩدﺱس ﻉعﺵشﺭرﺏبﺵشﻙكﻝل ﻙكﺏبﻱيﺭر . ﻭو ﻑفﻱي‬ the 16th century. At present, the prediction is that the number of books
.‫). ﻱيﺕتﺯزﺍاﻱيﺩد ﺍاﻝلﻉعﺩدﺩد ﻝلﻝلﺽضﻉعﻑف ﻙكﻝل 33 ﻉعﺍاﻡم‬Hanka & Fuka, 2000( ‫ﺍاﻝلﻭوﻕقﺕت ﺍاﻝلﺭرﺍاﻩهﻥن ﻡمﻥن ﺍاﻝلﻡمﺕتﻭوﻕقﻉع ﺍاﻥن‬ doubles every 33 years (Hanka & Fuka, 2000).
‫ﺇإﻥن ﻡمﺝجﻡمﻝل ﻕقﺍاﻉعﺩدﺓة ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﺍاﻝلﻡمﺕتﺭرﺍاﻙكﻡمﺓة ﻭو ﺍاﻝلﻡمﺩدﻭوﻥنﺓة ﻑفﻱي ﺍاﻝلﻉعﺍاﻝلﻡم ﻭو ﺍاﻝلﺕتﻱي ﺕتﺕتﺽضﻡمﻥن ﺝجﻡمﻱيﻉع ﺍاﻝلﻙكﺕتﺏب ﻭو‬ The total accumulated codified database of the world, which includes all
‫ﺍاﻝلﻡمﻝلﻑفﺍاﺕت ﺍاﻝلﺍاﻝلﻙكﺕتﺭرﻭوﻥنﻱيﺓة .0102 ﺕتﺕتﺽضﺍاﻉعﻑف ﻙكﻝل ﺱسﺏبﻉع ﺱسﻥنﻭوﺍاﺕت ﻭو ﻱيﻉعﺕتﻕقﺩد ﺍاﻝلﺏبﻉعﺽض ﺏبﺃأﻥنﻩهﺍا‬ books and all electronic files, doubles every seven years and some predict
‫ﺱسﺕتﺕتﺽضﺍاﻉعﻑف ﻡمﺭرﺕتﻱيﻥن ﻑفﻱي ﺍاﻝلﻱيﻭوﻡم ﺏبﺡحﻝلﻭوﻝل ﺍاﻝلﻉعﺍاﻡم‬ this will double twice a day by 2010 (Bontis, 2000).
(Bontis, 2000).
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
‫ﺍاﻝلﻡمﺱسﺕتﻕقﺏبﻝل‬ The
Future
21
22
‫«ﻑفﻱي ﺍاﻕقﺕتﺹصﺍاﺩد ﻱيﻙكﻭوﻥن ﻑفﻱيﻩه‬ “In
an
economy
where
the
ً‫ﺍاﻝلﺵشﻱيء ﺍاﻝلﻭوﺡحﻱيﺩد ﺍاﻝلﻡمﺅؤﻙكﺩد ﻍغﻱيﺭر ﻡمﺅؤﻙكﺩدﺍا‬ only
certainty
is
uncertainty,
‫ﻱيﻙكﻭوﻥن ﺍاﻝلﻡمﺹصﺩدﺭر ﺍاﻝلﻭوﺡحﻱيﺩد ﺍاﻝلﻡمﺅؤﻙكﺩد‬ the
only
sure
source
of
las7ng
Ikujiro Nonaka
‫ﻝلﺕتﺡحﻕقﻱيﻕق ﺍاﻝلﺕتﻡمﻱيﺯز ﺏبﻱيﻥن‬ Ikujiro Nonaka
compe77ve
advantage
is
»‫ﺍاﻝلﻡمﻥنﺍاﻑفﺱسﻱيﻥن ﻩهﻭو ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ knowledge.”
Knowledge
Sharing
in
a
2.0
World
©
2012,
John
P.
Girard,
Ph.D.
Knowledge
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in
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2.0
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©
2012,
John
P.
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Ph.D.
CHAPTER 2 CHAPTER 2
ORGANIZE ORGANIZE
WHAT? WHAT?
Generally, management of the many is the Generally, management of the many is the
same as management of the few. It is a matter same as management of the few. It is a matter
of organization. of organization.
—Sun Tzu (400–320 BC), The Art of War —Sun Tzu (400–320 BC), The Art of War
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5. ‫اﻟﺘﺄﺳﻴﺲ أو اﻻﻧﺸﻐﺎل اﻟﺸﺪﻳﺪ‬ Founda7on
or
Too
Busy
25
26
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2012,
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Knowledge
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‫ﻣﺸﺎرﻛﺔ اﳌﻌﺮﻓﺔ – ﻻ ﺟﺪﻳﺪ‬ Knowledge
Sharing
–
Nothing
New?
27
28
IN3,-‫(دل ا‬Q6 ‫ و‬BX^ ‫ و‬f+< MR IN3,-‫إن إدارة ا‬ Knowledge Management is the
.gJN(2-‫ ا‬gO dHCY#‫ ا‬fHX"Y# IHJKL-‫ا‬ creation, transfer, and exchange of
organizational knowledge to achieve
a [competitive] advantage.
Knowledge
Sharing
in
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©
2012,
John
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Knowledge
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John
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‫ﻣﺎ ﻫﻲ اﳌﻤﻴﺰات ؟‬ What
Advantage?
29
30
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2012,
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Knowledge
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in
a
2.0
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©
2012,
John
P.
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Ph.D.
www.johngirard.net
5
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6. ‫ﺕتﺍاﺭرﻱيﺥخ ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة : ﻡمﻥن ﻭوﺝجﻩهﺓة‬
History
of
KM:
Academic
Perspec7ve
‫ﺍاﻝلﻥنﻅظﺭرﺍاﻝلﺃأﻙكﺍاﺩدﻱيﻡمﻱيﺓة‬
31
32
c. 350 BC 17th Century 1950s 1990s c. 350 BC 17th Century 1950s 1990s
Aristotle Sir Francis Bacon Michael Polanyi Ikujiro Nonaka Carla O’Dell Aristotle Sir Francis Bacon Michael Polanyi Ikujiro Nonaka Carla O’Dell
Classification Classification
of of
Knowledge Knowledge
Aristotle Aristotle
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Knowledge
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‫ﻣﺎ ﻫﻲ اﳌﻌﺮﻓﺔ ؟‬ What
is
knowledge?
33
34
‫ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت‬ Data
‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ Knowledge Information
:IN3,-‫ا‬ Knowledge:
knowledge is "defined broadly to include
‫(^(ت‬HQ#‫ ا-,+*)(ت وا‬BC]Y# hK‫( ا#*ا‬R(2,CO"‫و‬
BA]6 MY#‫3ة و ا#3ؤى ا‬Ql#‫= و ا‬HR(8-‫ا‬ information, data, communication and
IN3,-‫" ا‬IN(XV#‫ت وا‬c(T6c‫وا‬ Concepts, culture"
experience, and
‫!ام ا-,+*)(ت‬lYK‫= و ا‬HX6‫ و‬f+l# ‫(ر‬mn‫ا‬
)293 ‫(ص‬
insight that(p. 293) a framework
provide
(p. 373). for creating, evaluating and
using information (p. 373).
Knowledge
Sharing
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John
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Knowledge
Sharing
in
a
2.0
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©
2012,
John
P.
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Ph.D.
‫ﺍاﻝلﺕتﺱسﻝلﺱسﻝل ﺍاﻝلﻉعﻕقﻝلﻱي‬ The
CogniFve
Hierarchy
35
36
ICA"#‫ا‬ Wisdom
Ackoff’s Apex Ackoff’s Apex
=48#‫ا‬ Understanding
IN3,-‫ا‬ IN3,-‫ا‬ Knowledge Knowledge
:ICA"#‫ا‬
‫),+*)(ت‬ Wisdom:
Information
fHQo6 MN I0‫ و ا#83د‬IH&(C>#‫3ات ا‬Ql#‫ا‬
‫;ت‬A]-‫ ا‬B"# IN3,-‫ا‬ The collective and individual
‫(ت‬Ho,) (p. 373). Data experiences of applying
knowledge to the solution of
problems (p. 373).
Knowledge
Sharing
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John
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Knowledge
Sharing
in
a
2.0
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©
2012,
John
P.
Girard,
Ph.D.
www.johngirard.net
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7. ‫ﺍاﻝلﻑفﺭرﻕق ..... ﺕتﺡحﻭوﻱيﻝل ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﻝلﻡمﻉعﺭرﻑفﺓة‬ The
difference
.
.
.
Data
to
Knowledge
37
38
October 27, 1917 October 27, 1917
‫؟‬q0‫(ر‬Y#‫* ا‬R () Q1 - What time is it?
‫س2. أ,+ *)(ء ا%$#س ؟‬ Q2 – Where are these people?
‫س3. 5#ذا ,/321 ا%0/.؟‬ Q3 – Why is the boy smiling?
Knowledge
Sharing
in
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2.0
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©
2012,
John
P.
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Ph.D.
Knowledge
Sharing
in
a
2.0
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©
2012,
John
P.
Girard,
Ph.D.
‫اﻟﺒﻴﺎﻧﺎت‬ Data
39
40
:Davenport
&
Prusak
(1998)
Davenport
&
Prusak
(1998)
define
data
“as
a
‫ﻕقﺍاﻡمﺍا ﺏبﺕتﻉعﺭرﻱيﻑف ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت : «ﻡمﺝجﻡمﻭوﻉعﺓة ﻡمﻥن ﺍاﻝلﺡحﻕقﺍاﺉئﻕق‬
set
of
discrete,
objec%ve
facts
about
events”
‫ﺍاﻝلﻡمﻭوﺽضﻭوﻉعﻱيﺓة ﻭو ﺍاﻝلﻡمﻥنﻑفﺹصﻝلﺓة ﻝلﺡحﺩدﺙث ﻡمﺍا» ﻭو ﺍاﻕقﺕتﺭرﺡحﺍا‬
and
they
suggest,
“in
an
organiza%onal
‫ﺍاﻝلﺍاﺕتﻱي «ﺇإﻥن ﺃأﻑفﺽضﻝل ﻭوﺹصﻑف ﻝلﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﻑفﻱي‬
context,
data
is
most
usefully
described
as
،٬‫ﺍاﻝلﻡمﺅؤﺱسﺱسﺍاﺕت ﻩهﻭو ﺍاﻝلﺕتﺱسﺝجﻱيﻝل ﺍاﻝلﻡمﻥنﻅظﻡم ﻝلﻝلﻉعﻡمﻝلﻱيﺍاﺕت» (ﺹص‬
structured
records
of
transac%ons”
(p.
2).
)2
‫(^(ت‬HQ#‫ا‬ Data
Knowledge
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John
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Knowledge
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John
P.
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Ph.D.
‫اﳌﻌﻠﻮﻣﺎت‬ Informa7on
41
42
: Peter
F.
Drucker
(1998) Peter
F.
Drucker
(1998)
claims
that
‫ﺏبﺍاﻝلﻥنﺱسﺏبﺓة ﻝلﻩه « ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻩهﻱي ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﺍاﻝلﻡمﺝجﺏبﻭوﻝلﺓة‬ "Informa4on
is
data
endowed
with
relevance
»‫ﺏبﺍاﻝلﻍغﺍاﻱيﺓة ﻭو ﺍاﻝلﻡمﻭوﺍاءﻡمﺓة‬ and
purpose"
‫ا-,+*)(ت‬ InformaFon
‫(^(ت‬HQ#‫ا‬ Data
Knowledge
Sharing
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©
2012,
John
P.
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Knowledge
Sharing
in
a
2.0
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©
2012,
John
P.
Girard,
Ph.D.
www.johngirard.net
7
john@johngirard.net

8. ‫اﳌﻌﺮﻓﺔ‬ Knowledge
43
44
Joseph
and
Jimmie
Boye9
(2001( Authors
Joseph
and
Jimmie
Boye9
(2001)
suggest
"knowledge
»‫« ﻡمﻥن ﺍاﻝلﺱسﻩهﻝل ﺍاﻝلﺡحﺩدﻱيﺙث ﻉعﻥن ﺍاﻝلﻡمﻉعﺭرﻑفﺓة ﻭوﻝلﻙكﻥن ﻡمﻥن ﺍاﻝلﺹصﻉعﺏب ﺕتﻉعﺭرﻱيﻑفﻩهﺍا‬ is
easy
to
talk
about
but
hard
to
define"
IN3,-‫ا‬ Knowledge
‫ا-,+*)(ت‬ InformaFon
‫(^(ت‬HQ#‫ا‬ Data
Knowledge
Sharing
in
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2012,
John
P.
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Knowledge
Sharing
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2012,
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P.
Girard,
Ph.D.
‫ﺃأﻥنﻭوﺍاﻉع ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ Types
of
Knowledge
45
46
‫ﺃأﺱسﻩهﻝل ﻝلﻝلﻡمﺵشﺍاﺭرﻙكﺓة ﻭو ﺍاﻝلﺕتﻭوﺙثﻱيﻕق‬ r03s Easier to document and Explicit
share
‫ﻱيﺱسﺍاﻩهﻡم ﺏبﺍاﻝلﻙكﻑفﺍاءﺓة‬ ‫ﺕتﻙكﺍاﺙثﺭرﻩهﺍا ﺍاﺱسﻩهﻝل‬ Contributes to Easier to
efficiency replicate
20% 20%
‫ﻱيﻕقﻭوﺩد ﻝلﻝلﻙكﻑفﺍاءﺓة‬ Leads to
competency
Michael Polanyi 80% M2Ct Carla O’Dell Michael Polanyi 80% Tacit Carla O’Dell
‫ﺍاﻝلﺕتﺹصﺭرﻱيﺡح ﺏبﻩهﺍا ﺍاﺹصﻉعﺏب‬ Harder to articulate
‫ﺱسﺭرﻕقﺕتﻩهﺍا ﺃأﺹصﻉعﺏب‬ Harder to steal
‫ﻡمﻱيﺯزﺓة ﺕتﻥنﺍاﻑفﺱسﻱيﻯىﺓة ﺍاﻉعﻝلﻯى‬ Higher competitive
‫ﻥنﻕقﻝلﻩهﺍا ﺃأﺹصﻉعﺏب‬ advantage Harder to transfer
O’Dell, C. (2002, May). Knowledge Management New Generation. O’Dell, C. (2002, May). Knowledge Management New Generation.
Presented at the APQC’s 7th Knowledge Conference, Washington, DC. Presented at the APQC’s 7th Knowledge Conference, Washington, DC.
Knowledge
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John
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Knowledge
Sharing
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©
2012,
John
P.
Girard,
Ph.D.
‫ﺕتﺏبﺍاﺩدﻝل ﻭو ﻥنﻕقﻝل ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ Exchange
and
Transfer
of
Knowledge
47
48
TACIT TACIT
n Ext n Ext
tio ern tio ern
za a za a
i
i
ial
ial
liz
liz
Soc
ati
Soc
ati
on
on
EXPLICIT
EXPLICIT
TACIT
TACIT
Ikujiro Nonaka Ikujiro Nonaka
on
on
Co
Co
ati
ati
mb
mb
liz
liz
in in
na r a ti
on na r a ti
on
Inte Inte
EXPLICIT EXPLICIT
Knowledge
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Knowledge
Sharing
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©
2012,
John
P.
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Ph.D.
www.johngirard.net
8
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9. ‫أﻫﻤﻴﺔ اﳌﺸﺎرﻛﺔ‬ The
importance
of
sharing
.
.
.
49
50
‫ﺑﺤﺴﺐ اﻟﻌﺎﻣﻠﲔ ﲟﺠﺎل اﻟﻜﻤﺒﻴﻮﺗﺮ‬ According to Computer Associates . . .
http://www.youtube.com/watch?v=lH39xjXaLW8
http://www.youtube.com/watch?v=lH39xjXaLW8
Knowledge
Sharing
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Knowledge
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P.
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Ph.D.
CHAPTER 3 CHAPTER 3
THE TYPES THE TYPES
Scientia protenia est (Latin maxim, “For also Scientia protenia est (Latin maxim, “For also
knowledge itself is power.”) knowledge itself is power.”)
—Sir Francis Bacon, Meditationes Sacrae —Sir Francis Bacon, Meditationes Sacrae
(1597) (1597)
 iBooks Author  iBooks Author
‫ﻥنﻡمﺍاﺫذﺝج ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ KM
Models
53
54
Developed by Dr Stankosky and his team at George Washington University Webber, F., Wunram, M., Kemp, J., Pudlatz., & Bredehorst, B. (2002). Standardisation in Developed by Dr Stankosky and his team at George Washington University Webber, F., Wunram, M., Kemp, J., Pudlatz., & Bredehorst, B. (2002). Standardisation in
in 1999 knowledge management – Towards a common KM framework in Europe. Proceedings of in 1999 knowledge management – Towards a common KM framework in Europe. Proceedings of
UNICOM Seminar Towards Common Approaches & Standards in KM. London. UNICOM Seminar Towards Common Approaches & Standards in KM. London.
Infrastructure
Organization
Infrastructure
Organization
Technology
Leadership
Technology
Leadership
Measures
Measures
Learning
Process
Learning
Content
Process
Culture
Content
Culture
KM Pillars KM Pillars
European Framework European Framework
DON Balanced KM DON Balanced KM
Enablers of Transfer Enablers of Transfer
KM Assessment Tool KM Assessment Tool
Bennet, A. & Kantner, J. (2001). Navigating the KM dimension, Next- Bennet, A. & Kantner, J. (2001). Navigating the KM dimension, Next-
Generation Knowledge Management: Enabling Business Processes. Generation Knowledge Management: Enabling Business Processes.
American Productivity & Quality Center. American Productivity & Quality Center.
Knowledge
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Knowledge
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©
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John
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Ph.D.
www.johngirard.net
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