John's talk "Empowering Knowledge Workers in the Arab World" at 2nd International Conference in Administrative Development & Knowledge Management in Khartoum, Sudan

1.
Empowering
Knowledge
Workers
in
the
Arab
World
(by
crea�ng
a
Knowledge
Environment)
!
KM
Middle
East
2011
!
!
2
1
John
P.
Girard,
Ph.D.
john@johngirard.net
www.johngirard.net
!
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Pu�ng
our
Task
in
Context
Drucker
on
Knowledge
Workers
!
3
!
4
“Every
knowledge
worker
in
modern
organiza�on
is
an
"execu�ve"
if,
by
virtue
of
his
posi�on
or
knowledge,
he
is
responsible
for
a
contribu�on
that
materially
affects
the
capacity
of
the
organiza�on
to
perform
and
to
obtain
results.”
Source:
The
Effec�ve
Execu�ve
–
1966
“Finally,
these
new
industries
differ
from
the
tradi�onal
'modern'
industry
in
that
they
will
employ
predominantly
knowledge
workers
rather
than
manual
workers.”
Source:
The
Age
of
Discon�nuity
–
1969
“.
.
.
the
center
of
gravity
of
the
work
force
is
shi�ing
from
the
manual
worker
to
the
knowledge
worker.”
Source:
Management
-­‐
1973
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Pu�ng
our
Task
in
Context
Empowering
Knowledge
Workers
!
5
!
6
Chapter
8:
Produc�vity
Through
People
1982
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
1
john@johngirard.net

2. !
Pu�ng
our
Task
in
Context
Hofstede:
Cultural
Dimensions
!
7
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
!
8
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Cultural
Dimensions:
Power
Distance
Pu�ng
our
Task
in
Context
!
!
10
Canada
6
5
Singapore
USA
4
3
2
1
0
Japan
England
South
Africa
(B)
Australia
South
Africa
(W)
Power
Distance
Prac�ce
Power
Distance
Value
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Arab
Knowledge
Report
(2009)
Macro
Level
Goals
!
11
www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx
“Chief
among
the
reasons
for
the
current
Arab
interest
in
establishing
the
knowledge
society
is
the
desire
not
to
miss
out
on
the
an�cipated
effects
of
the
knowledge
revolu�on
and
to
be
alert
to
the
roles
it
plays
in
genera�ng
progress,
whether
on
the
poli�cal,
economic,
or
social
level”
www.mbrfounda�on.ae/English/pages/AKR2009.aspx
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
!
12
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
2
john@johngirard.net

3. !
Key
Concepts
We
must
consider
the
Arab
View
!
13
!
14
Chapter
4:
Informa�on
and
communica�ons
technologies
in
the
Arab
countries:
The
pillars
and
tools
of
knowledge
Chapter
5:
Arab
performance
in
research
and
innova�on
Chapter
6:
Building
the
knowledge
society
in
the
Arab
world:
A
vision
and
a
plan
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
We
must
consider
the
Arab
View
!
15
!
16
Learn
lessons
from
others
to
avoid
repea�ng
their
errors.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Pu�ng
our
Task
in
Context
A
li�le
TLC
goes
a
long
way!
!
17
!
18
Leadership
Transparency
Vision and example
Measurement
Leadership
Technology
Ease of access
Tending toward
free
Need to Share vs
Need to Know
Privacy
Process
Culture
Help or hinder
Culture
Technology
Resources (including time)
Content Creators
and Joiners
More
ques�ons
than
answers!
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
3
john@johngirard.net

4. !
Technology
-­‐
Leadership
!
20
19
“On
the
ICT
axis,
the
Arab
states
have
made
reasonable
Progress”
“The
weakest
point
in
Arab
knowledge
performance
may
be
the
lack
of
enabling
environments
appropriate
to
the
establishment
of
a
knowledge
society”
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Knowledge
Index
(2012
vs
2000)
New
Technology
!
21
!
22
The Newest is always Best …
h�p://info.worldbank.org/etools/kam2/KAM_page9.asp
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Emphasis
on
So�
Skills
!
!
23
24
It
is
clear
that
Arab
CEOs
favor
so�
skills
such
as
problem-­‐solving
and
communica�on
skills
over
the
ability
to
perform
rou�ne
tasks.
The
Interna�onal
Labor
Organiza�on
corroborates
these
finding
when
sugges�ng
that
employability
is
closely
linked
to
the
capacity
of
an
individual
to
adapt
to
change
and
the
ability
to
combine
different
types
of
knowledge
and
build
on
them
by
managing
self-­‐learning
throughout
his/her
working
life
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
4
john@johngirard.net

5. !
KM
Enablers
and
Barriers
KM
Opportuni�es
and
Challenges
!
25
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
!
26
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Expat
Know-­‐how
Transfer
Expat
Knowledge
Transfer
!
27
!
28
When
asked
to
iden�fy
whether
there
was
an
adequate
transfer
of
‘know-­‐how’
expatriates
to
na�onal
staff,
74%
of
Arab
CEOs
believed
that
this
was
the
case.
That
said,
the
propor�on
of
CEOs
in
the
UAE
and
Qatar
who
shared
this
view
was
lower
than
the
Gulf
average
of
70%.
Conversely,
confidence
was
much
higher
amongst
CEOs
in
the
Levant
at
88%
and
North
Africa
at
85%,
results
that
can
be
a�ributed
to
the
higher
na�onal
produc�vity
and
educa�onal
levels
prevalent
in
those
sub-­‐regions.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Corporate
Culture
is
Key
!
29
www.strategy-­‐business.com/ar�cle/11404
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
5
john@johngirard.net

6. !
Tribal
Leadership
!
32
h�p://www.triballeadership.net/what-­‐is-­‐tribal-­‐leadership/diagnosing-­‐culture
Leadership
Challenges
and
Opportuni�es
©
2014,
John
P.
Girard,
Ph.D.
Tribal
Leadership
Free
Audio
Book
!
33
!
34
h�p://www.triballeadership.net/audio-­‐book
h�p://www.ted.com/talks/david_logan_on_tribal_leadership.html
Leadership
Challenges
and
Opportuni�es
©
2014,
John
P.
Girard,
Ph.D.
Leadership
Challenges
and
Opportuni�es
©
2014,
John
P.
Girard,
Ph.D.
Impact
of
Social
Media
!
36
CHAPTER 1
THE WHERE
Where is the wisdom we have lost in
knowledge? Where is the knowledge we have
lost in information?
—T. S. Eliot, The Rock (1935)
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
6
john@johngirard.net

7. !
Do
you
know
your
customers?
“A
social
trend
in
which
people
use
technologies
to
get
the
things
they
need
from
each
other,
rather
than
from
tradi�onal
ins�tu�ons
like
corpora�ons.”
The
Social
Technographics™
Ladder
!
37
38
Creators
Cri�cs
respond
to
content
from
others.
They
post
reviews,
comment
on
blogs,
par�cipate
in
forums,
and
edit
wiki
ar�cles.
Inac�ves
neither
create
nor
consume
social
content
of
any
kind
Collectors
organize
content
for
themselves
or
others
using
RSS
feeds,
tags,
and
vo�ng
sites
like
Digg.com
Joiners
Spectators
groundswell.forrester.com
Creators
make
social
content
go.
They
write
blogs
or
upload
video,
music,
or
text.
Cri�cs
Collectors
Joiners
connect
in
social
networks
like
MySpace
and
Facebook
!
Spectators
consume
social
content
including
blogs,
user-­‐
generated
video,
podcasts,
forums,
or
reviews
Inac�ves
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
The
Social
Technographics™
Ladder
US
Adults
2007
2010
18%
24%
25%
37%
12%
21%
25%
51%
48%
73%
44%
18%
39
US
18-­‐24
46%
50%
38%
85%
89%
3%
Creators
Cri�cs
Collectors
Joiners
Spectators
Inac�ves
US
35-­‐44
23%
34%
20%
54%
73%
17%
The
Social
Technographics™
Ladder
!
South
Korea
Adults
2007
2009
38%
49%
27%
46%
14%
19%
41%
48%
39%
76%
36%
9%
US
55+
12%
28%
12%
26%
64%
30%
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Cri�cs
Collectors
Joiners
Spectators
Inac�ves
About
!
!
!
42
The
theme
of
KM
Middle
East
2014
is
Knowledge
in
Ac�on:
Moving
from
theory
to
prac�ce.
Bringing
together
interna�onal
speakers,
academics,
leading
knowledge
management
prac��oners,
along
with
business
and
government
leaders,
KM
Middle
East
2014
promises
to
be
the
premier
knowledge-­‐
focused
event
in
the
region.
41
www.km-­‐me.com
info@km-­‐me.com
Creators
Japanese
Adults
2007
2009
22%
34%
36%
30%
6%
11%
22%
26%
70%
69%
26%
23%
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
KM
Middle
East
2014
10
–
12
March
www.johngirard.net
40
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
7
john@johngirard.net

8. !
Overview
KM
Middle
East
2014
!
43
!
44
KM
Middle
2014
marks
our
fi�h
annual
conference.
The
event
has
grown
from
a
humble
gathering
of
interested
colleagues
into
a
major
event
a�rac�ng
par�cipants
from
five
con�nents.
KM
Middle
East
2014
will
build
on
this
founda�on
by
providing
a
world-­‐class
event
offering
an
incredible
opportunity
to
reflect,
collaborate,
and
learn.
Vision:
To
be
the
premier
knowledge
management
event
in
the
Middle
East.
Mission:
We
inspire
organiza�ons
to
create
and
exchange
organiza�onal
knowledge.
The
conference
will
provide
an
opportunity
for
business
and
government
leaders
to:
Ø Learn
about
regional
and
interna�onal
knowledge
management
projects,
past,
present,
and
future.
Ø Assess
the
business
value
of
empowering
knowledge
workers.
Ø Learn
from
other's
knowledge
management
successes
and
failures.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Fred
Aubin
-­‐
Canada
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Zaid
Hamzah
-­‐
Singapore
!
45
!
46
Talk:
Making
your
strategy
s�ck
with
a
strategic
story
Seminar:
Storytelling
for
Leaders:
how
to
influence,
engage
and
inspire
Talk:
Levering
knowledge
through
Wargaming
and
Red
Teaming
Seminar:
Game
Theory
as
a
Cogni�ve
Construct
to
Reinforce
your
Strategic
Level
Decision
Making
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Douglas
Weidner
–
USA
Madan
Rao
–
India
!
!
47
48
Talk:
The
Secret
for
KM
Success
-­‐
Personal
Knowledge
Management
Talk:
Change
Management
for
Knowledge
Cultures:
Strategies
for
Effec�ve
Communica�on
Seminar:
KM101
–
Create
a
Solid
Founda�on
for
KM
Success
Seminar:
Knowledge
Management:
Evolu�on
and
Maturity
Models
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
8
john@johngirard.net

9. !
Stephanie
Barnes
–
Canada
HE
Prof
Dr
Ali
Mohamed
Al
Khouri
–
Emirates
ID
!
49
!
50
Talk:
Aligning
People,
Process,
and
Technology
for
Knowledge
Management
Success
Talk:
Knowledge
Management-­‐
Driving
the
Knowledge
Economy
Seminar:
Aligning
People,
Process,
and
Technology
for
Knowledge
Management
Success:
a
detailed
discussion.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Dr.
Yousuf
Al
Suwaidi
–
Dubai
Courts
Empowering
Knowledge
Workers
in
the
Arab
World
(by
crea�ng
a
Knowledge
Environment)
!
51
!
52
Case
Study:
Is
Knowledge
Management
a
Compe��ve
Criteria
Towards
Excellence
in
the
Government
Sector
John
P.
Girard,
Ph.D.
john@johngirard.net
www.johngirard.net
!
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
www.johngirard.net
9
john@johngirard.net