Demonstration of Corporate Management Services profile

1. Presentation December 2008

2. Table Of Contents 1. Overview 3. "XYZ" Branches 6. "XYZ" Corporate Policy 7. "XYZ" Services 2. Airline productivity in 2008 4. Company Philosophy 5. "XYZ" Communications 8. Performance Evaluation

3. Table Of Contents 9. Travel procedures 11.How is "XYZ" Different 14.Sample of Corporate Events 15.Extract of Conferences 10.Keys to "XYZ" Success 12. Types of "XYZ" Accounts 13. Extract of XYZ Top Accounts 16. Conclusion

17. Travel Procedures Business Request Complete Authorization Form Obtain necessary Approvals Submit approved Forms "XYZ" to do Necessary action All documents Delivered to traveler/ Signature on receipt travel

19. Complaint Channel (Diagram A) Complaint Rep.’s Supervisor Administration Manager Check Complaint No action: Explanation letter Will be sent Not Justifiable Valid Take action Against the employee Compensation Based on nature Of Complaint. Apology letter sent Correct problem So will not be repeated

20. Keys to success "XYZ" Success Positive attitude Best Customer service Well trained staff Continuous Innovation

23. Types of accounts handled Industrial Food& beverage Manufacturing Technology Petroleum Banking Pharmaceuticals Consultants Services An extract of the top accounts is mentioned on the next slides

25. Sample of Corporate events Conferences, Annual meetings Grand Opening/ Galas CEO/ VIP Visits Trade shows, Workshops Product Launch& Site inauguration Award Banquets Client appreciation Promotional events Regional Sales meetings Incentives Training programs

27. We thank you for your time We are only a phone call away "XYZ"… Services that make a difference