SlideShare a Scribd company logo
1 of 14
Download to read offline
DELIGHTING
5 Inspiring Customer Success Stories
Curated by Infinit-O and HelpScout
2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko
1
Be empathetic to life
outside of business
2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato
Story
Zar Lamarr needed to return some shoes to Zappos, but
her mother had just passed away. She had no time while
she was coping.
Zappos took care of the shipping and had the courier
pick up the shoes for her at no additional cost.
2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato
2
Spread positive energy
2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales
Story
During the Thanksgiving holidays in November of 2011,
Zappos teamed up with the Massachusetts Department
of Transportation to cover the tolls on a particular
section of the road.
2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales
3
Help a customer in need
2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu
Story
A traveler forgot her favorite pair of shoes. Zappos no
longer had the shoes on their website. The team located
the shoes at a nearby mall, went there, purchased the
shoes, and then hand-delivered them to the traveler’s
hotel.
All at no charge.
2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu
4
Focus on the small things too.
They can have a huge impact.
2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut
Story
After a customer had their car fixed at Jim Shuky’s Auto Repair Shop, they
received a hand-written letter. The letter was posted on Reddit...
Random commenters pointed out that they knew exactly which business it
was, and praise poured in from non-customers too.
Now that’s customer delight!
2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut
5
Don’t be afraid to be creative in
your customer solutions
2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
Story
When Ritz Carlton guest, Chris Hurn, checked out of the
hotel on Amelia Island, he didn’t realize that he had left
his son’s favorite toy, “Joshie” the giraffe in their hotel
room.
2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
continued...
His son was very upset, so to make him feel better Chris
told him that Joshie was staying a few extra days on
vacation. He called the hotel and explained the situation
and the story he had told his son.
2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
continued...
Incredibly, the hotel staff created a series of photographs
that included all of the activities Joshie had been
experiencing during his “extended vacation.”
2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
continued...
The staff then sent Hurn and his son an album of all of
the pictures of Joshie placed around the property,
showing the good time he had been having.
2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan

More Related Content

What's hot

Fall 2016 Knoxville Families Magazine
Fall 2016 Knoxville Families MagazineFall 2016 Knoxville Families Magazine
Fall 2016 Knoxville Families Magazine
Diana Bogan
 
ATTA Presentation 10.23.09
ATTA Presentation 10.23.09ATTA Presentation 10.23.09
ATTA Presentation 10.23.09
solaia
 

What's hot (6)

The language of brand gender
The language of brand genderThe language of brand gender
The language of brand gender
 
Developing Customer-Centric Strategies
Developing Customer-Centric StrategiesDeveloping Customer-Centric Strategies
Developing Customer-Centric Strategies
 
Advertisement Analysis.
Advertisement Analysis.Advertisement Analysis.
Advertisement Analysis.
 
My $500 Budget ~ Per Month
My $500 Budget ~ Per MonthMy $500 Budget ~ Per Month
My $500 Budget ~ Per Month
 
Fall 2016 Knoxville Families Magazine
Fall 2016 Knoxville Families MagazineFall 2016 Knoxville Families Magazine
Fall 2016 Knoxville Families Magazine
 
ATTA Presentation 10.23.09
ATTA Presentation 10.23.09ATTA Presentation 10.23.09
ATTA Presentation 10.23.09
 

Viewers also liked (6)

Step-by-step Cold Calling Checklist
Step-by-step Cold Calling ChecklistStep-by-step Cold Calling Checklist
Step-by-step Cold Calling Checklist
 
26 Famous Quotes To Encourage You To Give Your Customers A Great Customer Ser...
26 Famous Quotes To Encourage You To Give Your Customers A Great Customer Ser...26 Famous Quotes To Encourage You To Give Your Customers A Great Customer Ser...
26 Famous Quotes To Encourage You To Give Your Customers A Great Customer Ser...
 
Lesson 1 - Part of Speech
Lesson 1 - Part of SpeechLesson 1 - Part of Speech
Lesson 1 - Part of Speech
 
Six secrets-to-closing-sale
Six secrets-to-closing-saleSix secrets-to-closing-sale
Six secrets-to-closing-sale
 
How to Be Awesome on Slideshare
How to Be Awesome on SlideshareHow to Be Awesome on Slideshare
How to Be Awesome on Slideshare
 
The Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color ThemeThe Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color Theme
 

Recently uploaded

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 

Recently uploaded (20)

The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLJAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 

10 inspiring quotes on Customer Success

  • 1. DELIGHTING 5 Inspiring Customer Success Stories Curated by Infinit-O and HelpScout 2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko
  • 2. 1 Be empathetic to life outside of business 2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato
  • 3. Story Zar Lamarr needed to return some shoes to Zappos, but her mother had just passed away. She had no time while she was coping. Zappos took care of the shipping and had the courier pick up the shoes for her at no additional cost. 2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato
  • 4. 2 Spread positive energy 2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales
  • 5. Story During the Thanksgiving holidays in November of 2011, Zappos teamed up with the Massachusetts Department of Transportation to cover the tolls on a particular section of the road. 2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales
  • 6. 3 Help a customer in need 2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu
  • 7. Story A traveler forgot her favorite pair of shoes. Zappos no longer had the shoes on their website. The team located the shoes at a nearby mall, went there, purchased the shoes, and then hand-delivered them to the traveler’s hotel. All at no charge. 2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu
  • 8. 4 Focus on the small things too. They can have a huge impact. 2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut
  • 9. Story After a customer had their car fixed at Jim Shuky’s Auto Repair Shop, they received a hand-written letter. The letter was posted on Reddit... Random commenters pointed out that they knew exactly which business it was, and praise poured in from non-customers too. Now that’s customer delight! 2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut
  • 10. 5 Don’t be afraid to be creative in your customer solutions 2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
  • 11. Story When Ritz Carlton guest, Chris Hurn, checked out of the hotel on Amelia Island, he didn’t realize that he had left his son’s favorite toy, “Joshie” the giraffe in their hotel room. 2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
  • 12. continued... His son was very upset, so to make him feel better Chris told him that Joshie was staying a few extra days on vacation. He called the hotel and explained the situation and the story he had told his son. 2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
  • 13. continued... Incredibly, the hotel staff created a series of photographs that included all of the activities Joshie had been experiencing during his “extended vacation.” 2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan
  • 14. continued... The staff then sent Hurn and his son an album of all of the pictures of Joshie placed around the property, showing the good time he had been having. 2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan