A slideshare about what new techniques Call Centers are implementing as well as what is to come.

1. Call Centers
Of The Future

2. First Off…
What’s a Call Center?

3. A Call Center is
It’s an office set up to handle phone calls
particularly that of taking purchase orders
and providing customer service

4. So What’s New About it?

5. The Cloud
Some Call Centers, in
fact most already are
implementing The
Cloud
This allows them to
base their service
through the online
service to traffic even
more calls

6. Video Support
18% of Call Centers
over the next 2 years
will be implementing
some sort of video
support so you can
live chat with an
agent

7. Gamification
This term means to make
a “game” out of
something
Lots of Call Centers are
implementing
gamification to some of
their process in order to
keep customers and
employees entertained

8. Social Media
Most Call Centers are
now on all social
media outlets
This is to keep track of
complaints or
compliments posted
by customers all over
the web

9. Intelligent Call Back
Instead of being put
on hold, customers
are given times to
choose at which
would be convenient
for them to be called
back at

10. Speech Analytics
This new system
recognizes upset or
disgruntled callers
and pushes them to
the top of the list
instead of making
them wait longer

11. For More Information
For more Information Check Out Our Free
Guide Selling into the Fortune 1000:
http://www.salesquest.com/resources/selling-into-th