1. SANDRA S. CORDER
Email: sandi.corder@gmail.com LinkedIn: scorderaddsvalue
Administrative Services Manager / Business Analyst / Salesforce.com Administrator
An accomplished leader with over 21 years of strategic sales administration, business analysis and office management
experience within the software and IT industries. Responsible, capable, focused; known for performing behind-the-scenes
miracles, always the professional looking to support the organization beyond the call of duty.
• Driven to add value, exceed goals, and achieve consistent results.
• Recognized for exceptional relationship building and leadership, collaboration, teamwork and bottom-line results.
• Experienced at driving a cross-functional team toward organizational goals through a blend of strategic vision and
practical day-to-day operations.
• Forward thinking and performance driven with a proven record of positively influencing others, creating and
maintaining exceptional results, while ensuring accountability throughout the process.
• Excellent at interfacing and negotiating with customers.
Key Competencies:
• Leadership and Development / Customer Service / Time Management / Organizational Efficiency
• Office and Facility Management / Personnel Management, Evaluations / Business Intelligence / Sales Operations
• Forecasting and Reporting / RFP-RFQ-RFI / CRM Optimization, Management, Training (Salesforce.com)
• Process Documentation / Productivity Maximization / Event Planning / Contract Negotiation
PROFESSIONAL EXPERIENCE
Compuware Corporation, Detroit MI 1993 to Present
Compuware is a major worldwide vendor of enterprise IT software and services (www.compuware.com). During my
tenure I have mastered and delivered on several impactful, company-changing initiatives. My responsibilities have
encompassed a wide range of functions including office/facilities management, employee management, sales support,
salesforce.com administration, business analysis, meeting/event planning.
Administrative Services Manager 2006 to Present
Effectively manage multiple offices and employees. Proficient in managing a team of thirteen and supporting over
one hundred employees of multiple business units including levels of SVP, VP, Director, Manager. Duties include:
o Manage day-to-day office operation.
o Lead, mentor, empower a team of highly competent administrative employees.
o Provide Salesforce.com administration, supporting account plans, pipeline, forecasting, contact
management, lead generation, marketing initiatives, and user training.
o Provide account profile research data using salesforce.com, DiscoverOrg, Hoovers.
o Deliver business analytics, provide regular statistic, dashboard, performance, booking reports.
o Coordinate and manage planning of events/meetings including travel, hotel, catering.
o Manage and update proprietary information for customer meetings. Facilitate customer meetings.
o On-boarding ambassador for new hires. Educate employees on company procedures and policies.
Important Accomplishments:
• Office and Employee Virtualization - 10/2014. I played a key role in developing the process to transition an office
to virtual, in establishing protocol for employees to work independent of company provided office space. Duties
included detailed project plans of multiple and overlapping tasks, working closely and effectively with
internal/external customers, ensuring business needs accommodated, project kept to task, deadlines met, costs

2. kept down with best results, and solutions delivered. Also worked on employee and office related tasks during the
divestiture of three business units and the spin-off of one business unit to its own IPO.
• EPIC Achievement Award - 9/2012. Recognized for supporting revenue generation, cost-savings, organizational
efficiency and providing excellent customer service, I effectively lead a team, promoted sales, managed P&L
keeping costs within or below expectation. Considered an expert at navigating the human network within
Compuware and having a proven record of achieving results, I was recognized for implementing various
technology and process improvement projects through supporting and promoting vision of company leadership.
• RFP-RFQ-RFI Administrative Support – 4/2012. Established a process to support APM (Application Performance
Management) and Mainframe sales teams, this as a result of reduction in work force. Developed a method to
research/obtain information, incorporate data to create proposal, questionnaire, or information document,
Capitalized on talents of administrative team to provide accurate data to respective field sales business unit.
Business Analyst / Salesforce.com Administrator 2001 to 2006
Effectively managed initiatives to accommodate company business needs, facilitated introduction and
implementation of systems and processes to internal users of multiple business units and departments.
o Accomplished liaison, experienced at working closely with multiple departments in concurrent fashion.
o Skilled in facilitating development, testing, implementation, end user training, ongoing support.
o Proficient in reporting, dashboards, pipeline and forecast analysis, product bundling and pricing analysis.
Important Accomplishments:
• Offering and Pricing System Implementation – 12/2005. I played a key role in successful implementation of a
product offering and pricing system.
o Coordinated system updates to client configuration, and simplified processes of product pricing.
o Managed price sheet/price book creation in multiple global currency requirements.
• Adobe Product Order System Implementation – 4/2004. I played a key role in development and implementation
of a global online product ordering system geared toward how products would be ordered/licensed.
o Coordinated system development, testing, implementation of product line offerings into unique and
independent online ordering. Transitioned attributes (formulas, macros) within Excel to Adobe, both
systems running parallel per product offering for a period of six months.
o Effectively conducted hands on and WebEx training for employees of North America.
• Salesforce.com CRM/SFA System Implementation - 9/2001. I played a key role in successful implementation of
Salesforce.com (SFDC), providing business process efficiencies and business value realization.
o Managed requirement definitions. Customized fields, page layouts, record types, and list views.
o Created and maintained workflow/validation rules, formula fields.
o Maintained security of user profiles, user roles, field level security, list view rights, and user accounts.
o Managed team of employees to support on-going administration and support of over 400 global users.
o Effectively conducted hands on and WebEx training for employees of North America and abroad.
Systems Administrator 1998 to 2001
Effectively managed initiatives to accommodate business units, business need of providing systems to support field
sales and marketing.
o Proficient in spearheading new processes and providing ongoing support.
o Experienced in overseeing development, testing, implementation, and training of internal systems.
Important Accomplishments:
• North American Resource Call Center – 4/2000. Orchestrated and managed an internal call center that employees
had ability to ask a question with Resource Center tasked to provide an answer or a directive as to where the caller
could obtain the answer. The intent was not for the Resource Center to be the knowledge base, instead be the

3. vehicle to route for an answer. This was the initial Compuware “information portal” which set the stage for
future web based Compuweb, Reverb, and SharePoint.
o Authored a Q&A library of resource items, a compilation of multiple binders containing questions and
answers, information specific to various topics frequently asked about.
o Established and managed toll-free call center to answer calls, research inquiries and provide answer or
directive to another source for an answer.
• Saratoga Systems CRM - 2/1994. Initial roll-out of company first sales force automation (SFA) tool, spearheaded
the effort of leading high-impact project, consistently met aggressive business expectations, goals of stakeholders.
o Worked closely with Product Sales Management, Sales Marketing and IT to determine business
requirements such as sales process, system hierarchy, user profiles, custom fields, data ownership.
o Effective systems administrator and liaison between the business units and IT, supported facilitating
customization, implementation, and ongoing administration of 250 users.
o Conducted both live and WebEx training sessions throughout the United States, Canada and Europe.
Computer Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
Versed in COBOL, JCL, RPG II (IBM), RPG III (IBM).
Awards: EPIC Achievement (Empowered, Performance-driven, Innovative Culture), Compuware, 9/2012
Employee of the Quarter, Compuware 3/2004
Employee of the Quarter, Compuware 3/2003
Employee of the Quarter, Compuware 9/2002
Education: Central Michigan University Mt. Pleasant, MI
Elementary and Special Education
References: Provided upon request.