As you may know, Virginia Mason Medical Center (VMMC) in Seattle was one of the first health care organizations to implement Lean methods and principles. You may also know that they have successfully been using these improvement tools originally designed for manufacturing to improve quality and safety. What may surprise you is that they have also unleashed the creativity of their staff, providers, and patients, by integrating innovation tools and methods with Lean. Through powerful stories and concrete examples, Paul Plsek will share how VMMC has created a culture of innovation, providing tools for everyone to think differently about their work and radically transform the care and services they provide.

1. Can We Be Both Lean and Creative? The Virginia Mason Experience
Paul Plsek
Paul E. Plsek & Associates, Inc.
www.qualitysummit.ca www.DirectedCreativity.com
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2. Faculty/Presenter Disclosure
Faculty: Paul Plsek
Relationships with commercial interest:
• I am an independent management consultant working with
healthcare service delivery organizations

3. Disclosure of Commercial Support
• Nothing to disclose
Potential for Conflict(s) of Interest:
• Nothing to disclose

4. Mitigating Potential Bias
• Nothing to disclose

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www.qualitysummit.ca
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