2. Why is Distribution Channel Management so
Why is Distribution Channel Management so
important
important
The distribution channels are your interface with your customer
Channel decisions are very difficult to change
Channels could be a major bottleneck
Channels could be used as a differentiator
A well defined channel strategy is needed to achieve
your segmentation objectives
5. Channel Flows
Manufacturer Money
Goods Bank
Money
Distributor
Go
s
o y
od
ds Goods ne
Mo
ne Go Mo
y
Money
Retailer.3
Retailer.3
Retailer.1 Retailer.2
Retailer.2
6. Case Study-DELL Computers
Study
Suppliers Shipping 2 days
DELL 3 days
WAREHOUSE
Assembly
Customer Customs
2 days
3 days
Local Shipping
7. Why do we need intermediaries
Temporal discrepancy
Spatial Discrepancy
Need to break the bulk
Need for assortment
9. Dimensions for Channel Designs
Channel Length
Channel Length
Channel Breadth
Channel Breadth
Types of Intermediaries used at each level
Types of Intermediaries used at each level
10. A typical FMCG Company would have
Carrying and Forwarding Agent 30
Distributors and Super Stockists 1200
Sub-stockists 1000
Retailers reached directly 500,000
Retailers reached via wholesalers 100,000
Total 15,00,000
11. A typical FMCG distribution channel
5 to
20%
5% Customer
Manufacturer Retailer
Reimbu
rsed
Distributor
C&F agent
2%
1%
Super-stockist
Wholesaler
5%
Sub-stockist
12. Ex ante
Channel Design
Channel Design
Channel establishment
Channel establishment
Managing Channel Member Behavior
Managing Channel Member Behavior Ex poste
Monitoring Channel
Monitoring Channel Managing channel
Managing channel
member performance
member performance Conflicts
Conflicts
Motivating Channel
Motivating Channel Controlling
Controlling
members
members Channel Members
Channel Members
13. Channel Design Considerations
What Kind of Services have to be provided
What Kind of Services have to be provided
What kind of logistical activities have to be
What kind of logistical activities have to be
performed to generate these services
performed to generate these services
What type of institutions are best poised to
What type of institutions are best poised to
perform these functions
perform these functions
Product
Product Competitive
Competitive Company’s
Company’s
Characteristics
Characteristics Characteristics
Characteristics objectives
objectives
14. A Customer Oriented Channel Design Process
Segment the Market
Segment the Market
1. Look at the service output demands of segments
1. Look at the service output demands of segments
2. Look at the economic characteristics and constraints
2. Look at the economic characteristics and constraints
Configure the Channel
Configure the Channel
1. Define optimal channel Flow Performance
1. Define optimal channel Flow Performance
2. Define optimal channel structure for each segment
2. Define optimal channel structure for each segment
Target
Target
Suggest segments to target
Suggest segments to target
Design New channels
Design New channels Refine Existing Channels
Refine Existing Channels
15. Generic Service Outputs
Lot Size
Lot Size
Market
Market
Decentralization
Decentralization
Waiting Time
Waiting Time
Assortment
Assortment
16. The Service Output Demand Template
Market
Decentralization Waiting Time Lot size Assortment
Urban consumers
Rural consumers
17. Developing the Service Output Demand
Template
Segment Breaking Spatial Delivery- Assortment After Any
Name The Bulk Convenie Waiting Variety sales Other
nce Time service
Organisati Generally Very high Medium Medium High Customiz
ons buys in bulk ation
Individual Buys in Not very Medium Medium High
s small high, but
quantities would
prefer to
enjoy high
levels
18. Developing
the Service Output Demand Template
Collect Data directly from the Potential customers
Conduct a Trade-off analysis
Do benchmarking with regard to each of the
Service Outputs
Find out the most critical levels for each service
outputs
19. Trading Area Analysis
1.5 Km
Grocery
2.4 Km
Cosmetics
2.74 Km
Books
4.05 Km
Apparel
4.6 Km
Jewelry
Source: KSA Technopak
20. Product Characteristics that influence
Service Output Demands
Direct if
Direct if Indirect if
Indirect if
Time of Consumption
Time of Consumption High Low
Purchasing Effort
Purchasing Effort High Low
Technical Complexity
Technical Complexity High Low
Order Size
Order Size Large Small
Need for Service
Need for Service High Low
Significance of Purchase
Significance of Purchase High Low
21. Configuring the Channel
Service Output Demanded
Finding out the Requisite Channel Functions
Technical Analysis
Defining the
Optimum
Channel Flow
Commercial Analysis
22. Technical Analysis: Major Considerations
Ordering and Payment Process
Warehousing
Inventory
Transportation
23. Costs Associated with Market Flows
Physical Possession
Physical Possession Storage and Delivery costs
Storage and Delivery costs
Ownership
Ownership Inventory carrying costs
Inventory carrying costs
Promotion
Promotion Personal selling, publicity
Personal selling, publicity
Negotiation Time and legal costs
Time and legal costs
Negotiation
Credit terms, terms and
Credit terms, terms and
Financing
Financing conditions of sale
conditions of sale
Risking
Risking Price guarantees, insurance
Price guarantees, insurance
Ordering
Ordering Order-processing costs
Order-processing costs
Payment
Payment Collections, bad debt costs
Collections, bad debt costs
24. Channel Efficiency Template
Adjusted
Manufacturer Distributor Customer Total
Cost Value value
Physical
v1 f1 100
Possession
Ownership 100
Promotion 100
Financing 100
Risk taking 100
Negotiation 100
Ordering 100
Payment 100
Total 100 100 Σvi*fi
25. The Equity Principle for developing the
Incentive Structure
The proportion of margin = Proportion of functional value provided
Equitable margin leads to greater motivation
Equitable margin leads to less channel conflict
26. Calculating the Distributor’s margin
Distributor’s ROI = Net Margin / Net Investment
Investment
•Inventory carrying cost
•Accounts receivables
Income
•Gross margin on sales
Expenses
•Discount Expenses
•Distribution expenses
•Overheads
27. Case Study Titan watches
Factory
Factory
Reimbursed
C&FA
C&FA
3 to 5%
Redistribution Stockist
Redistribution Stockist
Time Zones Retailer
Retailer World of Titan
World of Titan
Time Zones
20% of MRP
18 to 20% of MRP 12 to 19% of MRP
28. Gap Analysis for Channel Design
Sources of gaps
•Environmental Bounds
•Managerial Bounds
Demand side gap Supply side gap
SOS<SOD
Flow cost is too high
SOS>SOD
•Offer tired service levels •Bring in new technology
•Expand-contract SOs •Restructure channels
•Change segments targeted •Bring specialists
29. Types of Gaps
SOD>SOS SOD=SOS SOS>SOD
No Price Value No Gap Price-Value
Supply proposition is proposition is
side Gap right for a less right for a more
demanding value segment
segment
Supply Insufficient SO High cost, but High costs and
side Gap provision; at SO are right: SOs. No extra
is present high costs; value is god value created,
price or cost but price is but price or
too high., value high cost is high
too low
30. Selection and Appointment of Channel Partners
Structure of the Distribution set-up
Structure of the Distribution set-up
Who performs what
Who performs what
Returns for each activity
Returns for each activity
Responsibilities of entities at each level
Responsibilities of entities at each level
Criteria for selection
Criteria for selection
Inviting applicants
Inviting applicants
Evaluation and selection
Evaluation and selection
Negotiation
Negotiation
31. Criteria for appointing channel
partners
Shot-listing criteria
Shot-listing criteria
Type of business
Type of business
Experience
Experience
Essential Criteria
Essential Criteria
Investment capability
Investment capability
Attitude
Attitude
Past history
Past history
Span of Control
Span of Control
Situational Criteria
Situational Criteria
Storage space
Storage space
Location
Location
Infrastructure
Infrastructure
32. P&G
Criteria for appointing Stockists Criteria for appointing Wholesalers
•Investment capacity Reliability
•Storage space Loyalty
•Location Ability to service retailers
•Span of control Willingness to work with stockists
•Market Knowledge Other brands kept
•Infrastructure Other related products
•Support to the Organisation Delivery time
•Orientation/Trustworthiness Reach and capacity
Tendency to diversify
33. Forms of Opportunism and Possible Outcomes
Circumstances
Existing New
Passive Evasion Refusal to adapt
Behavior
Violation Forced
renegotiations
Active
37. Contribution Approach
Department store Discount store
Net sales 12,000 28,000
COGS 6,000 14,000
Manufacturing contribution 6,000 14,000
Segment Variable cost 1,000 4,000
(Marketing and Physical
distribution costs)
Assignable non-variable costs 300 4000
Segment controllable margin 4,700 6000
Segment controllable margin 39.2% 21.4%
to sales
38. Strategic Profit Model
Strategic Profit Model is mostly used to explore the
changes in ROI with the addition of one or more
layers in the distribution chain
ROI = Net Profit Margin * Asset Turnover
= (Net Profit/ Net Sales ) * (Net Sales/ Total Assets)
39. Customer service
Gross Sales
Margin
= - Volume discount
COGS
Lot quantity costs
Transportation costs
Total Expenses Inventory carrying costs
Warehousing costs
Bad debt expenses
General and
Administrative expenses
40. Inventory
Current assets
Total Assets + Accounts
receivable
Fixed assets
Other current
assets