3. Origins in supporting a real business
Lush Longboards launched in 2001 by founder Chris Tanner
• Grew to become 4th largest longboard vendor globally
• Employees, stock, sourcing distributed nationally and globally
No system available that provided a good solution for Lush’s needs
• Looked at Sage plus Salesforce, Netsuite, others
Developed an integrated platform to run the business
Launched Brightpearl in 2007 (originally as “Pearl”)
13. Goal: Customer Delight
“By moving to Brightpearl, we’ve brought together "Brightpearl rocks. What I've been looking
our customer information, accounting data and for for AGES"
products into one integrated web-based solution.
The time savings we’ve made in having data in one Stefan Thomas
place, available to all staff at all times, have given us
a fast and ongoing return on investment. Not only is
it quick to learn and easy to use, we’ve become “We’ve been able to save so much time by using
more efficient and flexible as a result. BrightPearl. We know where all our business
information is because it’s integrated in one
Andy Gaze, director of Allparts UK Ltd place online, all labelled and easy to find. We
have cut out the problem of multiple data entry
because once it’s inputted on the initial sales
order, it’s automatically available for all our
"I love it. It's clean and packed with so much other processes from invoices to customer
functionality that I struggled to find in one program communications. And because it’s so user
previously. It was so frustrating knowing what was friendly, it’s ideal for smaller businesses trying to
needed and not being able to find it till now. I am get up to speed quickly.”
very very impressed. I purchased MS Accounting
professional and now it is being discontinued. I Caroline Rigby, Ecokitchens
spent about 2 weeks trying to have it linked with
Outlook to be used as a CRM tool. It really was
never satisfactory."
"Brightpearl has been a Godsend!"
Natalie Dixon
www.oak-roof-trusses.co.uk Liz Smith, NWAV Visual Gear Ltd