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Advanced Analysis Program
Five Stages of Web Analytics Maturity Analysis Barrier As reported by industry experts 2
We Typically See a Few More! Analysis Barrier 0.4  Customized Report Set & Heavy ad-hoc reporting 0.2  Basic Reporting 0.3  Customize Tag 0.1  Out of the box site tag Our experience tells us that organizations struggle to reach the site analysis stage 3
Advanced Analysis ,[object Object],Or do you do web reporting? ,[object Object]
We call this problem:“The Analysis Barrier” 4
Analysis vs. Reporting ,[object Object]
Can you really manage your business with 3 or 4 KPIs?
Do you really believe that complex business decisions can be reduced to a single number?
The problem with most reporting systems isn’t the KPIs or the presentation of those KPIs. It’s the misconception that reporting drives change.
Analysis – true studies of complex business problems that drive real-world recommendations – use careful data-driven study of a problem to produce actual recommendations for change.5
What does Analysis Do? ,[object Object]
Analysis can set the table for Testing and is the appropriate/necessary accompaniment to any MVT or A/B testing program.
Analysis can assist mightily in developing site and targeted marketing optimizations that better match creative/product to customers and visit types.6
Analysis is not Death by Numbers ,[object Object]
In the next 3 slides you’ll see real examples of an analysis looks like to our customers.7
Example from eMetrics Kohler Presentation ,[object Object],8 The “Reason for Visit” question is a fantastic guide for Use-Case analysis Match to the behavioral signal and compare “intent” to “actual” When using survey data, the obvious next step is to check use-case specific satisfaction.
Example from eMetrics Kohler Presentation ,[object Object],9 How many visits show the appropriate behavioral signal? How long does it take to succeed? What’s the impact of failure? Are customers letting us know there’s a problem?
Example from eMetrics Kohler Presentation ,[object Object],10 Recap the issue you intend to solve. Make specific recommendations for testing. Show real-world site examples that illustrate the technique.
Semphonic ,[object Object]
Our heritage in database marketing has kept us focused on how to use – not report – on web behavior.

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Advanced Analysis Presentation

  • 2. Five Stages of Web Analytics Maturity Analysis Barrier As reported by industry experts 2
  • 3. We Typically See a Few More! Analysis Barrier 0.4 Customized Report Set & Heavy ad-hoc reporting 0.2 Basic Reporting 0.3 Customize Tag 0.1 Out of the box site tag Our experience tells us that organizations struggle to reach the site analysis stage 3
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  • 5. We call this problem:“The Analysis Barrier” 4
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  • 7. Can you really manage your business with 3 or 4 KPIs?
  • 8. Do you really believe that complex business decisions can be reduced to a single number?
  • 9. The problem with most reporting systems isn’t the KPIs or the presentation of those KPIs. It’s the misconception that reporting drives change.
  • 10. Analysis – true studies of complex business problems that drive real-world recommendations – use careful data-driven study of a problem to produce actual recommendations for change.5
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  • 12. Analysis can set the table for Testing and is the appropriate/necessary accompaniment to any MVT or A/B testing program.
  • 13. Analysis can assist mightily in developing site and targeted marketing optimizations that better match creative/product to customers and visit types.6
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  • 15. In the next 3 slides you’ll see real examples of an analysis looks like to our customers.7
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  • 20. Our heritage in database marketing has kept us focused on how to use – not report – on web behavior.
  • 21. We’ve pioneered a rich set of processes, methodologies, and techniques for solving a range of complex online business problems.
  • 22. Together, these form a powerful analytic framework that can help you shatter the “Analysis Barrier.” 11
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  • 24. But it isn’t tools, it’s the processes, people and methods we’ve developed over thirteen years of analysis that the real difference.
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  • 33. Data Quality Audit: A careful review of your existing infrastructure and recommendations to improve collection for analysis.
  • 34. Analytics Roadmap: Identifies the analysis projects that make sense for your organization, prioritizes, and lays out an overall analysis plan.
  • 35. Ongoing Deep-Dive Analysis: Paced at a rate that makes sense for your organization, Semphonic executes on the Roadmap.
  • 36. Delivered in retained relationships beginning at $7K a month.19
  • 37.

Editor's Notes

  1. Countless types but 2 Bellwether and 3 very common types. Functionalism and Use-Case analysis provide a complete description of site effectiveness These are perfect table-setters for a testing program and for all subsequent analysis They also provide a rich vocabulary for talking about and understanding site performanceInternal Search Analysis – is use-case based at the keyword level. Facet-stacking. Internal Optimization and optimization vis-à-vis site navigation