2. Empathy
The intellectual identification with or viarious
experiencing of the feelings, thoughts, or attitudes of
another.
 The imaginative ascribing to an object, as a natural
object or work of art, feelings or attitudes present in
oneself: By means of empathy, a great painting
becomes a mirror of the self.

3. What Makes WestJet Different?
• Customer Services
• WestJet Vs Other Airlines
• Rewarding Hard Work
• Teamwork
• Communication

4. Corporate Culture
WestJet Values:
 Commitment to safety
 Positive and passionate in everything they do
 Appreciative of Passengers and Guests
 Fun, friendly and caring
 Align the interests of West-Jetters with the
interests of the company
 Honest, open and keep company commitments

5. WestJet Cultural
Is the Mr. Rogers of Canadian Airlines.
WestJet makes time for families.
They treat their employees right.
WestJet has a commitment to the
environment.
http://youtu.be/M4SkoJy3D0M

6. Services
Advertises “Car-antees” or cheap flights.
Only Canadian Airline that services the west
coast of Canada (hence the name WestJet).
 Serves many parts of the U.S & International
flights
 In-flight entertainment
 Buy-on-Board

7. Works Cited
• "Book a Flight." WestJet Live Seatback TV. N.p., n.d. Web. 27 Mar. 2014.
• "Business Book Notes." Business Book Notes. N.p., n.d. Web. 26 Mar. 2014.
• Couts, Andrew. Thanks to Gogo, the Dream (nightmare) of In-flight Calling and Texting Will Soon Be Real. Digital image.
Digitaltrends.com. N.p., 11 Nov. 2013. Web. 25 Mar. 2014.
• Disruptive WestJet Passengers. Digital image. Rainaviationblog.ca. N.p., 14 Dec. 2010. Web. 25 Mar. 2014.
• “Empathy." Dictionary.com Unabridged. Random House, Inc. 27 Mar. 2014.
• Masson, Steve. FSX Westjet 100th Boeing 737NG. Digital image. Flight1.net. N.p., 4 Jan. 2013. Web. 25 Mar. 2014.
• Oleksyn, Darren. Okanagan Wines Highlighted on WestJet’s New Encore Airline This Summer. Digital image. Calgaryherald.com. N.p.,
15 July 2013. Web. 25 Mar. 2014.
• Toneguzzi, Mario. WestJet Reaches Milestone. Digital image. Calgaryherald.com. N.p., 30 May 2013. Web. 25 Mar. 2014.
• Update on Toronto Pearson Airport Operation. Digital image. Westjet.com. N.p., 7 Jan. 2014. Web. 25 Mar. 2014.
• “April Fools - WestJet introduces child-free cabins - Kargo Kids” Youtube. 1 April. 2012. Web. 28 Mar. 2014.