Mark Smalley & Dave van Herpen, ValOps
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This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users. Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...
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Mark Smalley & Dave van Herpen, ValOps
- 1. 1 #tft14 @daveherpen & @marksmalley MARK SMALLEY & DAVE VAN HERPEN Agile! DevOps! What's next? ValOps?!
- 2. 2 #tft14 @daveherpen & @marksmalley TFT14, 18 June 2014 Agile! DevOps! What's next? ValOps? Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist Mark Dave
- 3. 3 #tft14 @daveherpen & @marksmalley Happiness(%) Paradigmologist [Smalley.IT] THE SERVICE MANAGEMENT INAUGURAL CONGRESS IT Paradigmologist
- 4. 4 #tft14 @daveherpen & @marksmalley Dave van Herpen • Established in 1974 • Sogeti NL • Management Consultant & Service Line Manager • Expertise: • Agile ITSM, AM & DevOps • Business Information Mgmt • Sourcing & SIAM • Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...
- 5. 5 #tft14 @daveherpen & @marksmalley What’s up?! The world is flat We need information Things change rapidly Information systems are complex
- 6. 6 #tft14 @daveherpen & @marksmalley The good old days Source: www.culture24.org.uk/science-and-nature/technology/art75361
- 7. 7 #tft14 @daveherpen & @marksmalley Nowadays Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642
- 8. 8 #tft14 @daveherpen & @marksmalley POLL What’s your biggest bottleneck in this IT value chain? • Identifying valuable I&T ideas • Designing functionality • Developing functionality • Integrating applications • Deploying releases
- 9. 9 #tft14 @daveherpen & @marksmalley Modern I&T needs a radically better approach Critical & complex Systemic & emergent Specialized & decentralized More valuable I&T Quicker delivery Better value realization More reliable/resilient Cheaper Multi-disciplinary approach T-shaped professionals Disciplined flexibility
- 10. 10 #tft14 @daveherpen & @marksmalley Fewer rules, better behaviour
- 11. 11 #tft14 @daveherpen & @marksmalley Agile @daveherpen Scrum XP DSDM FDD Kanban SAFe
- 12. 12 #tft14 @daveherpen & @marksmalley Agile mindset in the enterprise
- 13. 13 #tft14 @daveherpen & @marksmalley The trouble with Scrum...
- 14. 14 #tft14 @daveherpen & @marksmalley DevOps Continuous Build Integration Deployment Delivery Quality Testing
- 15. 15 #tft14 @daveherpen & @marksmalley DevOps in real life dev ops
- 16. 16 #tft14 @daveherpen & @marksmalley DevOps in real life dev ops sec supp cust arch test ext
- 17. 17 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM Evolution of multi- disciplinary approaches Deploy Develop Integrate1) Deliver2) Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services 1) Not Continuous Integration of Code 2) Not Continuous Delivery of Software Releases
- 18. 18 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM Evolution of multi- disciplinary approaches Deploy Develop Integrate Deliver Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services Agile DevOps
- 19. 19 #tft14 @daveherpen & @marksmalley But wait! •What’s wrong with this picture? •Something’s missing! •Who actually realizes the value of I&T? BUSINESS AD/AMITSM Deploy Develop Integrate Deliver Identify
- 20. 20 #tft14 @daveherpen & @marksmalley Users Users Users Users Cartoon: Hugh MacLeod, www.gapingvoid.com
- 21. 21 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM USE Use – the weakest link? Deploy Develop Integrate Deliver Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services • Use information systems & IT services
- 22. 22 #tft14 @daveherpen & @marksmalley IT in real life
- 23. 23 #tft14 @daveherpen & @marksmalley “Our new IT system is beautiful but you just can't use it“ “It takes us five times longer than with the old system” IT in real life
- 24. 24 #tft14 @daveherpen & @marksmalley “Our new IT system is beautiful but you just can't use it“ “It takes us five times longer than with the old system” IT in real life IT causes 7.6% productivity loss Univ. Twente, 2012, ‘Ctrl Alt Delete’ (Dutch)
- 25. 25 #tft14 @daveherpen & @marksmalley Do you just build cars? Or get drivers from A to B? Identity crisis?
- 26. 26 #tft14 @daveherpen & @marksmalley Demand-Supply-Use User Org Demand SupplyUse Info Syst IT Org
- 27. 27 #tft14 @daveherpen & @marksmalley Demand-Supply-Use User Org Demand SupplyUse Info Syst IT Org Realize actual value Identify potential value Develop Integrate Deploy Deliver
- 28. 28 #tft14 @daveherpen & @marksmalley Business Information Mgmt 28 • Decide how I&T can help your business survive and succeed • Delegate the T to the IT provider • Organize the I • Ensure effective and efficient use of I&T
- 29. 29 #tft14 @daveherpen & @marksmalley Information strategy I-organization strategy Functionality management Management processes Use management Connecting processes Connecting processes • Decide how I&T can help your business survive and succeed • Delegate the T to the IT provider • Organize the I • Ensure effective and efficient use of I&T BIM & BiSL 2 1 34 1 2 3 4
- 30. 30 #tft14 @daveherpen & @marksmalley Planning and resource management Financial management Demand management Contract management Use management Functionality management Information strategyI-organization strategy Connecting processes Change management Transition management End user support Business data management Operational supplier management Specify information requirements Design non-automated information systems Prepare transition Review and testing Establish business process developments Establish information chain developments Establish technological developments Management Processes Connecting processes Infor- mation coor- dination Strategic user relationship management Strategic supplier management Define I-organization strategy Strategic information partner management Information lifecycle management Information portfolio management BiSL (2012 edition) StrategicManagingOperational
- 31. 31 #tft14 @daveherpen & @marksmalley BiSL connects product owners & service owners
- 32. 32 #tft14 @daveherpen & @marksmalley BiSL addresses effective and efficient use
- 33. 33 #tft14 @daveherpen & @marksmalley POLL How effectively and efficiently do your users use their I&T? • Don’t know • Much room for improvement • Some room for improvement • Little room for improvement
- 34. 34 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS Gaps
- 35. 35 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS DevOps BiSL Gaps
- 36. 36 #tft14 @daveherpen & @marksmalley Chain vs. Rope Management Inspiration for rope metaphor @bartstofberg 1 2 3 4
- 37. 37 #tft14 @daveherpen & @marksmalley SIAM Operational Model Business Unit Business Unit Business Unit Business Unit Business Unit Retained IT (Demand) Organization: Functional/Information Mgmt, Architecture, Strategy Programs / Projects Service Integration and Management Demand Supply Operational Service Tower Operational Service Tower Private Cloud Providers Public Cloud Providers SaaS Provider Application Maintenance Application Development Visual adapted from Mozaic.net
- 38. 38 #tft14 @daveherpen & @marksmalley Agile SIAM Fit for future Fit for enterprise Fit for lifecycle Fit for integration Business Integration Services Agile Contract Mgmt Business Driven KPI’s & SLA’s Agile ITSM Value Stream Mapping & Cycle Time
- 39. 39 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS DevOps BiSL S I A M Gaps
- 40. 40 #tft14 @daveherpen & @marksmalley • Agile filled the gap that silo IT created • DevOps is filling the gap that Agile created • What is going to fill the gaps after DevOps? • SIAM addresses multi-vendor management • BiSL connects product owners and service owners • BiSL gives guidance for better use of I&T • But without an Agile/DevOps philosophy, this will only result in chains, not ropes Summary
- 41. 41 #tft14 @daveherpen & @marksmalley • Organize in ropes, not chains • Talk benefits, costs and risks • Think demand & use, not supply • Develop business knowledge and business empathy • Observe and ask the users • Work with process owners / system owners and proactive super duper users • Embrace Agile philosophy also for integration layers (SIAM) • Start introducing Agile way of thinking outside software development, including partners and suppliers • Do not restrict the application of the DevOps philosophy to just Dev + Ops for release automation Guidance
- 42. 42 #tft14 @daveherpen & @marksmalley TFT14, 18 June 2014 Agile! DevOps! What's next? ValOps? Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist Mark Dave Q&A