Today we have several compelling best practice frameworks like ITIL, Cobit, CMMI for Services and industry standards like ISO 20000 that makes organisations overwhelmed and wonder the best way to adapt and adopt to leverage maximum business benefits. This talk would focus with pragmatic case study to illustrate a simplified approach and methods to fit the framework and standard to the organisational environment.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7