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How Public Relations is Changing in
140 Characters or Less
PRSA Memphis
June 8th, 2011


Sandra Fathi                                 Email: sfathi@affect.com
President, Affect                             Twier: @sandrafathi
President, PRSA New York Chapter             LinkedIn: Sandra Fathi
                                             Slideshare: Slideshare.net/sfathi



                             PROPRIETARY & CONFIDENTIAL
                                                             6/8/11
PROPRIETARY & CONFIDENTIAL
Agenda



  Twitter for PR

  Finding Journalists & Bloggers on Twitter

  Tools for Monitoring & Finding Queries

  Engaging & Building Relationships

  Social Media Pitching Best Practices

  Finding the Story & Creating a Buzz


                      PROPRIETARY & CONFIDENTIAL
Did You Know?




       175 million users. 95 million tweets per day.
                   (Twitter, Sept. 2010)

37% of journalists are required to maintain Twitter accounts
                       (PR Week, 2010)

   52% of reporters now use Twitter as part of their jobs
                    (Cision/GSPM, 2010)

                      PROPRIETARY & CONFIDENTIAL
Twitter & PR



  Direct conduit to your target audiences; Media,
  Customers, Employees, Prospects, Shareholders etc.

  Multi-use platform; News Distribution, Monitoring, Market
  Research, Crisis Communications, Engagement,
  Customer Service etc.

  Rapid response, no-cost, direct channel.


                      PROPRIETARY & CONFIDENTIAL
Finding Journalists on Twitter




                PROPRIETARY & CONFIDENTIAL
                                             6/8/11
Twitter




          PROPRIETARY & CONFIDENTIAL
Twitter: Vocus




                 PROPRIETARY & CONFIDENTIAL
Twitter: wefollow.com




                PROPRIETARY & CONFIDENTIAL
Twitter: Listorious




                  PROPRIETARY & CONFIDENTIAL
Twitter: Muck Rack




                PROPRIETARY & CONFIDENTIAL
Twitter: Lists




                 PROPRIETARY & CONFIDENTIAL
Tools for Monitoring & Finding Queries




                PROPRIETARY & CONFIDENTIAL
                                             6/8/11
Google Alerts




                PROPRIETARY & CONFIDENTIAL
HootSuite




            PROPRIETARY & CONFIDENTIAL
TweetDeck




            PROPRIETARY & CONFIDENTIAL
Radian6




          PROPRIETARY & CONFIDENTIAL
Twitter: Search




                  PROPRIETARY & CONFIDENTIAL
Twitter: journalisttweets




                  PROPRIETARY & CONFIDENTIAL
Twitter: HARO




                PROPRIETARY & CONFIDENTIAL
Twitter: ProfNet




                   PROPRIETARY & CONFIDENTIAL
Twitter: Lists




                 PROPRIETARY & CONFIDENTIAL
Twitter: #journchat




                 PROPRIETARY & CONFIDENTIAL
Facebook: HARO




             PROPRIETARY & CONFIDENTIAL
Engaging & Building Relationships




               PROPRIETARY & CONFIDENTIAL
                                            6/8/11
What To Know




 1.  Provide full disclosure

 2.  Seek opportunities for relevant engagement

 3.  Become a resource/thought leader

 4.  Value over noise

 5.  Bring Online Offline



                        PROPRIETARY & CONFIDENTIAL
Retweets & Mentions




               PROPRIETARY & CONFIDENTIAL
Blog Commenting




             PROPRIETARY & CONFIDENTIAL
Relevant Engagement




              PROPRIETARY & CONFIDENTIAL
Become a Resource




              PROPRIETARY & CONFIDENTIAL
Taking the Convo
Offline




               PROPRIETARY & CONFIDENTIAL
Social Media Pitching Best Practices




                PROPRIETARY & CONFIDENTIAL
                                             6/8/11
What To Know




 1.  Set goals, objectives & strategies

 2.  Communicate publicly

 3.  Interaction over distribution

 4.  Quality over quantity

 5.  Be relevant

 6.  Provide value

                       PROPRIETARY & CONFIDENTIAL
What To Avoid



 1.  Releasing confidential information

 2.  Attaching reporters’ names to irrelevant content

 3.  Blatant flattery

 4.  Repetitive content

 5.  Inadvertently outing a reporter’s story



                        PROPRIETARY & CONFIDENTIAL
Content Creation



 1.  Keep it short & simple

 2.  Provide stats/numbers

 3.  Link to images or video if possible

 4.  Include links for more info




                      PROPRIETARY & CONFIDENTIAL
Twitter




          PROPRIETARY & CONFIDENTIAL
Twitter




          PROPRIETARY & CONFIDENTIAL
Finding the Story & Creating a Buzz




                PROPRIETARY & CONFIDENTIAL
                                             6/8/11
Trend Intervention &
Story Hijacking




                PROPRIETARY & CONFIDENTIAL
Promoting Special
Offers




               PROPRIETARY & CONFIDENTIAL
Promoting Special
Offers (cont’d)




              PROPRIETARY & CONFIDENTIAL
Pitching the Case
Study




               PROPRIETARY & CONFIDENTIAL
Pitching the Case
Study (cont’d)




               PROPRIETARY & CONFIDENTIAL
Questions?




  PROPRIETARY & CONFIDENTIAL
                               6/8/11
Contact Information & Resources:

On Slideshare – www.slideshare.net/sfathi

Sandra Fathi
Affect
989 Avenue of the Americas, 6th Floor
New York, NY 10018

sfathi@affectst.com
212 398 9680

Twier: @sandrafathi
Web: www.affect.com
Blog: www.techaffect.com




                            PROPRIETARY & CONFIDENTIAL
                                                         6/8/11

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How PR Has Changed in 140 Characters or Less - PRSA Memphis

  • 1. How Public Relations is Changing in 140 Characters or Less PRSA Memphis June 8th, 2011 Sandra Fathi Email: sfathi@affect.com President, Affect Twier: @sandrafathi President, PRSA New York Chapter LinkedIn: Sandra Fathi Slideshare: Slideshare.net/sfathi PROPRIETARY & CONFIDENTIAL 6/8/11
  • 3. Agenda   Twitter for PR   Finding Journalists & Bloggers on Twitter   Tools for Monitoring & Finding Queries   Engaging & Building Relationships   Social Media Pitching Best Practices   Finding the Story & Creating a Buzz PROPRIETARY & CONFIDENTIAL
  • 4. Did You Know? 175 million users. 95 million tweets per day. (Twitter, Sept. 2010) 37% of journalists are required to maintain Twitter accounts (PR Week, 2010) 52% of reporters now use Twitter as part of their jobs (Cision/GSPM, 2010) PROPRIETARY & CONFIDENTIAL
  • 5. Twitter & PR   Direct conduit to your target audiences; Media, Customers, Employees, Prospects, Shareholders etc.   Multi-use platform; News Distribution, Monitoring, Market Research, Crisis Communications, Engagement, Customer Service etc.   Rapid response, no-cost, direct channel. PROPRIETARY & CONFIDENTIAL
  • 6. Finding Journalists on Twitter PROPRIETARY & CONFIDENTIAL 6/8/11
  • 7. Twitter PROPRIETARY & CONFIDENTIAL
  • 8. Twitter: Vocus PROPRIETARY & CONFIDENTIAL
  • 9. Twitter: wefollow.com PROPRIETARY & CONFIDENTIAL
  • 10. Twitter: Listorious PROPRIETARY & CONFIDENTIAL
  • 11. Twitter: Muck Rack PROPRIETARY & CONFIDENTIAL
  • 12. Twitter: Lists PROPRIETARY & CONFIDENTIAL
  • 13. Tools for Monitoring & Finding Queries PROPRIETARY & CONFIDENTIAL 6/8/11
  • 14. Google Alerts PROPRIETARY & CONFIDENTIAL
  • 15. HootSuite PROPRIETARY & CONFIDENTIAL
  • 16. TweetDeck PROPRIETARY & CONFIDENTIAL
  • 17. Radian6 PROPRIETARY & CONFIDENTIAL
  • 18. Twitter: Search PROPRIETARY & CONFIDENTIAL
  • 19. Twitter: journalisttweets PROPRIETARY & CONFIDENTIAL
  • 20. Twitter: HARO PROPRIETARY & CONFIDENTIAL
  • 21. Twitter: ProfNet PROPRIETARY & CONFIDENTIAL
  • 22. Twitter: Lists PROPRIETARY & CONFIDENTIAL
  • 23. Twitter: #journchat PROPRIETARY & CONFIDENTIAL
  • 24. Facebook: HARO PROPRIETARY & CONFIDENTIAL
  • 25. Engaging & Building Relationships PROPRIETARY & CONFIDENTIAL 6/8/11
  • 26. What To Know 1.  Provide full disclosure 2.  Seek opportunities for relevant engagement 3.  Become a resource/thought leader 4.  Value over noise 5.  Bring Online Offline PROPRIETARY & CONFIDENTIAL
  • 27. Retweets & Mentions PROPRIETARY & CONFIDENTIAL
  • 28. Blog Commenting PROPRIETARY & CONFIDENTIAL
  • 29. Relevant Engagement PROPRIETARY & CONFIDENTIAL
  • 30. Become a Resource PROPRIETARY & CONFIDENTIAL
  • 31. Taking the Convo Offline PROPRIETARY & CONFIDENTIAL
  • 32. Social Media Pitching Best Practices PROPRIETARY & CONFIDENTIAL 6/8/11
  • 33. What To Know 1.  Set goals, objectives & strategies 2.  Communicate publicly 3.  Interaction over distribution 4.  Quality over quantity 5.  Be relevant 6.  Provide value PROPRIETARY & CONFIDENTIAL
  • 34. What To Avoid 1.  Releasing confidential information 2.  Attaching reporters’ names to irrelevant content 3.  Blatant flattery 4.  Repetitive content 5.  Inadvertently outing a reporter’s story PROPRIETARY & CONFIDENTIAL
  • 35. Content Creation 1.  Keep it short & simple 2.  Provide stats/numbers 3.  Link to images or video if possible 4.  Include links for more info PROPRIETARY & CONFIDENTIAL
  • 36. Twitter PROPRIETARY & CONFIDENTIAL
  • 37. Twitter PROPRIETARY & CONFIDENTIAL
  • 38. Finding the Story & Creating a Buzz PROPRIETARY & CONFIDENTIAL 6/8/11
  • 39. Trend Intervention & Story Hijacking PROPRIETARY & CONFIDENTIAL
  • 40. Promoting Special Offers PROPRIETARY & CONFIDENTIAL
  • 41. Promoting Special Offers (cont’d) PROPRIETARY & CONFIDENTIAL
  • 42. Pitching the Case Study PROPRIETARY & CONFIDENTIAL
  • 43. Pitching the Case Study (cont’d) PROPRIETARY & CONFIDENTIAL
  • 44. Questions? PROPRIETARY & CONFIDENTIAL 6/8/11
  • 45. Contact Information & Resources: On Slideshare – www.slideshare.net/sfathi Sandra Fathi Affect 989 Avenue of the Americas, 6th Floor New York, NY 10018 sfathi@affectst.com 212 398 9680 Twier: @sandrafathi Web: www.affect.com Blog: www.techaffect.com PROPRIETARY & CONFIDENTIAL 6/8/11