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Twitter 101



Sandra Fathi
President, Affect Strategies
PRSA-NY Workshop, June 1,2009, New York


   Affect Strategies           PROPRIETARY & CONFIDENTIAL   6/2/2009
Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
What: Microblogging



 » Blogging in short form

 » Similar to texting

 » Ability to send and receive messages

 » Ability to follow and be followed

 » Archive information

 » Multiple delivery mechanisms

 » Conversations and interactivity
    Affect Strategies    PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
How: Microblogging:
Twitter




 Image Source: Caroline-Middlebrook.com



       Affect Strategies                  PROPRIETARY & CONFIDENTIAL   6/2/2009
Plurk




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Jaiku




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Yammer




  Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
A Little Birdie is Born




 » Side project of Jack Dorsey’s in March
  2006 while at Obvious

 » Prototype within 2 weeks

 » Public launch in Aug 2006
                                                             co-
                                                     Twitter co-founders
                                                     Evan Williams, Jack
 » Twitter Inc. May 2007                             Dorsey, and Biz
                                                     Stone.



    Affect Strategies   PROPRIETARY & CONFIDENTIAL                         6/2/2009
Twitter Traffic




    Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter vs. Facebook vs.
YouTube vs. LinkedIn




    Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Tweet Stats




   75% of Twitter users joined in 2009*

   10,000 new accounts opened per day

   35% of Twitter users have 10 followers or less

   9% of Twitter users follow no one at all

   Strong correlation between number of people you follow
     and number that follow you

   Source: Hubspot ‘State of Twittersphere Dec. 2009’

   Affect Strategies                                    PROPRIETARY & CONFIDENTIAL   6/2/2009
10 Reasons to Tweet



        1.        Generate Awareness
        2.        Seek & Create Media Opportunities
        3.        Foster Customer Loyalty
        4.        Launch Viral Marketing Campaigns
        5.        Manage Reputations
        6.        Promote Products and Services
        7.        Network with Customers
        8.        Extend Event Participation
        9.        Monitor Trends & Breaking News
        10.       Recruiting
   Affect Strategies           PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter: Components
of an Account




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
The Tweet is Born




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
The Basics



   Tweet: Message – 140 Characters
   Twitter Handle: @sandrafathi
   Retweet (RT): Resending a message from
    someone else to your followers
   Message: Direct message (private) from one
    Twitterer to another
   Nudge: Prompt someone to Tweet
   Hashtag: #eventname Easy search for
    events/topic
   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Finding Friends



   Search for people
   Search for keywords
   Search for geography
   Import contacts
   Follow who your friends follow
   #Fridayfollow
   Third-party applications


   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitterverse




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Desktop App:
TweetDeck




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Web-based App:
HootSuite




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter Drives Traffic:
TechAffect.com




    Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Rules of Engagement




 » Why are you tweeting?

 » Do you have an agenda?

 » Who are you listening to?

 » Why are your talking to?

 » Do they care?

 » How will you keep them engaged?

 » How are you leveraging your Twitter activity?
   Affect Strategies    PROPRIETARY & CONFIDENTIAL   6/2/2009
Media on Twitter



   www.wefollow.com
   www.journalisttweets.com
   http://prsarahevans.com/mediaontwitter/
   www.vocus.com (paid)




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter Guides: Mashable




   Affect Strategies   PROPRIETARY & CONFIDENTIAL   6/2/2009
Twitter Guides II



    Brian Solis: PR 2.0
    http://www.briansolis.com/2008/10/twitter-tools-for-community-and.htm


    Pistacio Consulting: Twitter for Business
    http://www.pistacioconsulting.com


    Affect Strategies: 10 Reasons Why You Need to Tweet
    http://www.affectstrategies.com/main.php?page=pr_twitter


    Caroline Middlebrook: The Big Juicy Twitter Guide
    http://www.caroline-middlebrook.com/blog/twitter-guide/

    Affect Strategies       PROPRIETARY & CONFIDENTIAL                  6/2/2009
Contact Information & Resources:
          Sandra Fathi
          sfathi@affectstrategies.com
          212 398 9680

          web: www.affectstrategies.com
          blog: www.techaffect.com
          twitter: @sandrafathi
          linkedIn, facebook: Sandra Fathi


   Affect Strategies        PROPRIETARY & CONFIDENTIAL   6/2/2009

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Twitter 101 Workshop for Public Relations and Marketing Professionals

  • 1. Twitter 101 Sandra Fathi President, Affect Strategies PRSA-NY Workshop, June 1,2009, New York Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 2. Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 3. What: Microblogging » Blogging in short form » Similar to texting » Ability to send and receive messages » Ability to follow and be followed » Archive information » Multiple delivery mechanisms » Conversations and interactivity Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 4. Twitter Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 5. How: Microblogging: Twitter Image Source: Caroline-Middlebrook.com Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 6. Plurk Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 7. Jaiku Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 8. Yammer Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 9. A Little Birdie is Born » Side project of Jack Dorsey’s in March 2006 while at Obvious » Prototype within 2 weeks » Public launch in Aug 2006 co- Twitter co-founders Evan Williams, Jack » Twitter Inc. May 2007 Dorsey, and Biz Stone. Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 10. Twitter Traffic Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 11. Twitter vs. Facebook vs. YouTube vs. LinkedIn Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 12. Tweet Stats 75% of Twitter users joined in 2009* 10,000 new accounts opened per day 35% of Twitter users have 10 followers or less 9% of Twitter users follow no one at all Strong correlation between number of people you follow and number that follow you Source: Hubspot ‘State of Twittersphere Dec. 2009’ Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 13. 10 Reasons to Tweet 1. Generate Awareness 2. Seek & Create Media Opportunities 3. Foster Customer Loyalty 4. Launch Viral Marketing Campaigns 5. Manage Reputations 6. Promote Products and Services 7. Network with Customers 8. Extend Event Participation 9. Monitor Trends & Breaking News 10. Recruiting Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 14. Twitter: Components of an Account Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 15. The Tweet is Born Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 16. The Basics Tweet: Message – 140 Characters Twitter Handle: @sandrafathi Retweet (RT): Resending a message from someone else to your followers Message: Direct message (private) from one Twitterer to another Nudge: Prompt someone to Tweet Hashtag: #eventname Easy search for events/topic Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 17. Finding Friends Search for people Search for keywords Search for geography Import contacts Follow who your friends follow #Fridayfollow Third-party applications Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 18. Twitterverse Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 19. Desktop App: TweetDeck Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 20. Web-based App: HootSuite Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 21. Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 22. Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 23. Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 24. Twitter Drives Traffic: TechAffect.com Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 25. Rules of Engagement » Why are you tweeting? » Do you have an agenda? » Who are you listening to? » Why are your talking to? » Do they care? » How will you keep them engaged? » How are you leveraging your Twitter activity? Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 26. Media on Twitter www.wefollow.com www.journalisttweets.com http://prsarahevans.com/mediaontwitter/ www.vocus.com (paid) Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 27. Twitter Guides: Mashable Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 28. Twitter Guides II Brian Solis: PR 2.0 http://www.briansolis.com/2008/10/twitter-tools-for-community-and.htm Pistacio Consulting: Twitter for Business http://www.pistacioconsulting.com Affect Strategies: 10 Reasons Why You Need to Tweet http://www.affectstrategies.com/main.php?page=pr_twitter Caroline Middlebrook: The Big Juicy Twitter Guide http://www.caroline-middlebrook.com/blog/twitter-guide/ Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009
  • 29. Contact Information & Resources: Sandra Fathi sfathi@affectstrategies.com 212 398 9680 web: www.affectstrategies.com blog: www.techaffect.com twitter: @sandrafathi linkedIn, facebook: Sandra Fathi Affect Strategies PROPRIETARY & CONFIDENTIAL 6/2/2009

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